Canada Life Financial Corporation Arvostelua 

Prescription drugs coverage is a complete scam. Advertised limit of $10,000 CAD is, in fact, 0.
My claims get declined for no reason.

When porting our lifetime mortgage when we moved house we found response times slow both to us and even more so to our solicitors - especially from Canada Life's own solicitors.
Also a disproportionately expensive process - yes the charges are contained obscurely in the terms and conditions but nevertheless a cost of around £1000 to simply transfer the mortgage from one property to another seems very difficult to justify, falling distinctly into the "captive audience" category.

If I could give 0 stars I would. I had life ins and when I went to inquire about it 3 years later every beneficiary was wrong names and all. I made a complaint and their response was well you didn't make a claim so everything is fixed now we will not rectify this in any way. What a horrible company. If something would have happened my family would have had to fight because wrong names. Now when we make a mistake on an application it's fraud but when they do it's ok. Run far far away from this company

If I could give Canada Life 0 stars, I would. Horrible company, rude customer service, they’ll do anything they can not to cover your claims. I have legitimately thought about quitting my job to get away from this dishonest and impeccably frustrating company. GO WITH ANY OTHER PROVIDER BUT CANADA LIFE. -1000/5 stars.

This company is a legal SCAM! They always respond "ineligible" for coverage. This is their response for medications that are on my list of APPROVED drugs!! Then they make me and my Doctor fill out "prior authorization forms".
After 4 weeks of waiting for authorization results, I finally receive an email notification "we've processed your claim. Sign in to your Canada Life account to review explanation of benefits."
There was NO EXPLANATION in my account! 🤷‍♀️🙄 All it said was "Amount eligible $0.00".
So I phoned Canada Life to inquire WHY ineligible? WHY no explanations?
The response, "We have mailed our review of explanation of benefits to you".
IN THE MIDST OF A CANADA POST STRIKE! 🤦‍♀️
I asked the representative on the phone, "why not include this information in my Canada Life account rather than mailing during a strike?
Response: "That is not our process".

I'm retired from Canada Post now after 30 years of service. Hundreds of thousands have been paid by me towards my health and dental benefits over the span of 3 decades.
Myself and children were very fortunate during those years because we were extremely healthy, which is why I rarely needed to submit a claim for drugs. Now in my senior years, my health is not what it used to be. I need a reliable health insurance now more than ever!
Canada Post has switched insurance providers a few times over 30 years. (Manulife, Great West Life, plus more) Canada Life is the WORST OF THEM ALL!!
When a company has offices in secure buildings that won't allow any of it's paying members to visit their offices in person, that kind of makes me think hmmm? 🤨
Too many denied claims maybe?? 🤷‍♀️

If you want to pay everything out of pocket first, then submit claim to CL, great company. They refuse to work with dentists, and Dentists require you to pay in full the bill. Then collect money from CL by sumitting a claim. This is horrible customer service. Get with the times and work with companies and not against them CL.

Dealing with Canada life.. "Claims"...is much like having..."Terminal Cancer"...
Death is what follows....They also
"Lie"...The ultimate goal ...is to not
pay out on claims.....🤬🤬🤬

Beware of Canada Life !
When I was young I contributed to pension plan many years because my employer matched my contribution. Now I am old, Canada Life lost my contribution record. They have no idea where my money are. So disappointed !!
On April 23, 2025, I brought all my Canada Life statements, my ID to their building located on 330 University Ave, Toronto. I want to solve my issue in person with their adviser. However, the security on the main floor stop me and did no allow me to up the elevator to see their adviser. So unprofessional !!

Two claims processed within 2 days of submission. Super quick and efficient.

Worst of the worst company that should be avoided by any means.

Although I do have two policies for dental coverage with Canada life, Canada life has refused to pay for the treatment of my daughter. That treatment was done on Nov 2023 but the dental clinic which is Dawson Dental in Guelph, Ontario informed me about the non payment almost one year after the treatment. I immediately followed up with them
by re-sending the claim on Nov 25, 2024 but because of the postal strike, Canada life had claimed that they received the claim after the dead line which was the end of 2024.
I filed appeal twice but it did
Did not work, try to use the ombudsman office at Canada life but they were useless as usual.
Yesterday , Canada life has sent a letter asking Mr to file my complain to " The Joint Insurance Benefits Review Committee".
I will file my third apeal to this new body but my hope started to faint as those giant monsters are formidable blood suckers. I consider myself a victim of the system which had failed me by making me paying $ 777. Both Dawson Dental Clinic and Canada life are the responsible because the former had informed me about the non payment after one year while the latter refused to consider the damage caused by Canada post strike.
Talaat Eltayeb
34 Atto Dr
Guelph. Ontario
N1E 0E2
April 24, 2025

This company is complete crap. I've been waiting since December for a claim. I sent in paperwork four times—either no reply, or they just keep asking for more. This company seems to have a policy of making it so difficult to file a claim that people just give up. I filed a complaint with my employer. Absolutely a terrible benefits provider. Honestly, using the government is much easier, and we pay for EI medical anyway—it’s far less of a hassle to access. Unless you want to stress yourself out even more, don’t use them. For the love of God, I’ve been more stressed dealing with them than with my own medical issues. If I could give a negative rating, I would. Absolutely horrible to deal with.

I won't even get into what a horrible company this is. That being known, I made sure I was covered for a TENS machine. Multiple emails. Finally I bought one. Im on disability and poor. It was over 400 bucks. The denied me. Said it was an ultrasound machine. I called but cs is rude and useless. I said I can show you pics anything. They said no. They will put in an appeal. Take 6 weeks. I said but you don't want more info so it will be denied. She said ya. We need to take this to the share holders.

Just sh**t I pay for benefits through work and can not even get access online to see my coverage or download my benefits card because of "technical issues" called in every day for two weeks different answers every time bullsh**t just like every institutions in Canada

Absolutely awful. Off work injured and reliant on Canada Life. Would have been better off throwing myself on the mercy of state E.I.

Canada Life doesn't deserve even one star. I have engaged the services of many insurance companies over the years, and Canada Life is by far the worst. Their customer service is appalling, and their management team is dismissive and unhelpful. Over 3 years, we dealt with countless issues, some of which were never resolved. I finally got sick of them and was alarmed by the terrible online reviews when looking for a replacement. Their premiums are extortionate. As of April 1, I moved our company over to Blue Cross. Despite cancelling our services a month in advance, I was irate to receive another bill for over $3,700, citing "miscellaneous charges." Needless to say, I will be disputing that to the end of days and will go out of my way to tell everyone I know who offers their employees extended health to stay away or move to another provider.

AVOID! Canada Life is completely disconnected from reality. They removed my access to my claim history for the last 10 years. Now I’ve requested a report for tax purposes and they request 4 weeks to send a simple account extract. Their agents can’t understand how absurd it is that they’re delaying my entire tax submission because of this ridiculous business practice. All they do is justify that “they informed me of the 4 weeks timeline”. The problem is not my lack of information, is that you’re withholding critical information from me!

Just horrible, the agents are so lost, no ones says the same thing. They refunded me, which I thought was not enough for mental health services and then instead of reviewing my claim they are asking for their money back.

Mes 2 garçons ont eux des orthèses le même jour avec le même podiatre, il accepte le premier et refuse le deuxième disant qu'ils ne peuvent confirmer la date de traitement. Les deux on exactement le même document avec la date de traitement inscrit à deux endroits sur le document.... à la première page. 3 fois que je l'ai contacte et redonnes les documents...3 fois que je refais les démarches....

Who in their right mind puts their ad in ever single god damn ad slot on youtube?! I swear to god I saw their stupid commercial at least 50 times when I was sick on Saturday. STOP! Nobody wants to be bombarded by a company that frequently!