Buzz Supplies Ltd Arvostelua 

2 587
•
TrustScore 4/5 tähteä

4,0

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

Buzz has the product we wanted (a flip-top glass bottle of about 300ml capacity) but the website has a very poor search facility. That meant that unless we could match the search text exactly with t... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Wine chiller went wrong so ordered one from Buzz Supplies on the Friday lunchtime arrived on the Monday Morning. Service was first class now up and running enjoying my cooled white wine,

Yritys on vastannut

Saanut 5/5 tähteä

I had a great experience with Buzz from day one. The team were extremely helpful and professional throughout. I was initially a little hesitant to place an order after reading some of the Googl... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Bought some crockery and a knife from a very easy to use website. Used PayPal and within seconds received the confirmation email. The crockery and knife came separately and 1 of the plates had unfortu... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Ravintolatarvikkeet

Erilaisten ulkoisten lähteiden tuottama tieto

Buzz Catering Supplies are a well established company supplying commercial catering equipment and supplies to the entertainment, restaurant and hospitality industry. With a large distribution centre & central offices located in Bishops Stortford, Hertfordshire, and extensive customer services such as a servicing department, 24 hour support hotline, a cash and carry, massive showroom and more, Buzz Catering Supplies truly is the "one-stop-shop" for everything catering. Built through years of good service, top quality products and our "Lowest Price Promise", we have been able to grow into one of the largest independent suppliers to the trade, with an impressive list of Pub Groups, Hotels, Clubs and Restaurant chains that have used us for many years. With over 11,000 customers, Buzz Catering Supplies has been in operation for over 30 years consistently providing the best quality catering products at prices you can afford.


Yhteystiedot

4,0

Hyvä

TrustScore 4/5 tähteä

3 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,0

Kaikki arvostelut

(2 587)

403 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Good pricing

Good pricing, good quality product, reasonably quick delivery.

25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Buzz Supplies Ltd-logo

Vastaus yritykseltä Buzz Supplies Ltd

Hi Mike
Good morning
Many thanks for the review and 5* rating.
Kind regards

Saanut 1/5 tähteä

Really poor customer service

Really poor customer service,
No tracking details, not even a conformation email to say that the order has gone through successfully.
Ordered a toaster and arrived slightly damaged with the orange “ON” lights popped out, so I just pushed these back in, however only 1 side of 1 side of the toaster was toasting properly (one side was considerably more well done than the other side) for this price I wasn’t satisfied. Iv contacted them to arrange a collection but they seem to just fob you off saying Thereve contacted a supplier. Communication is really poor. I just wanted them to collect this awful toaster!
Raising a dispute with my bank Tomorw.
Won’t be using these ever again.

13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Buzz Supplies Ltd-logo

Vastaus yritykseltä Buzz Supplies Ltd

Hi Emma
Good morning
Please accept our apologies I have located your order and can confirm that the manufacturer has agreed the unit does not need to be returned and that we have processed the refund for you.
Kind regards

Saanut 1/5 tähteä

Very poor dispatch time

Very poor dispatch time, my order took way to long to arrive, I don't need a reply to this review, Looking at your dispatch times & processes,

3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Buzz Supplies Ltd-logo

Vastaus yritykseltä Buzz Supplies Ltd

Hi
Good morning
Please accept our apologies for the delay with your order.
If you would like to discuss please call on 01279 876 500 option 2
Kind regards

Saanut 5/5 tähteä

Great and easy to use and order

Great and easy to use and order . Great service and contact from team at Buzz. Quick delivery

13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Buzz Supplies Ltd-logo

Vastaus yritykseltä Buzz Supplies Ltd

Hi Mark
Good morning
Many thanks for your review and confirming our service is great.
Kind regards

Saanut 1/5 tähteä

So bad they must do it on purpose.

No delivery information provided. There’s a ‘shipping’ email but it doesn’t have even a delivery date, let alone time, so I missed delivery of a glass washer as I didn’t know when to be on site.

I called to re-arrange and had a frustrating conversation with deliberately evasive Lucy, telling me she’s ‘requested’ it be delivered on a particular date:

Me “But does that mean it will be delivered that day?”
Lucy “Well I’ve requested it.”
Me “Yes, but does that doesn’t sound like it’s actually confirmed for that day?”
Lucy “Well I’ve requested it.”
Me “Yes but a ‘request’ can be approved or denied. Will it be delivered that day?”
Lucy “As I say, I have requested it.”
Me “Yes, I understand that. How will I know if it’s actually going to be delivered that day?”
Lucy “As I told you, I have requested it…”
Me “Yes, I understand you’ve requested it. I’m asking…”

This went on for a while. Eventually she confirmed it would be delivered that day. Predictably, it wasn’t. Instead they attempted delivery the day after - a day I’d specifically said I couldn’t be there.

Finally someone called saying they were from the courier firm, apparently as frustrated at being unable to deliver as I was to not get it. I arranged an 8 till 12 time slot for the next day. They showed up at 12:30.

Conversely, I used ECatering last week for another bulky item. Got a delivery email plus text message the night before giving me a two hour window, and I got a phone call 30 minutes before. Buzz can't even tell you what day something's arriving. Shocking.

11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Buzz Supplies Ltd-logo

Vastaus yritykseltä Buzz Supplies Ltd

Hi Richard
Good morning
Please accept our apologies for any delays with your order I can confirm that we cannot guarantee a delivery day and can contact the manufacturer or courier to request this for you.
Kind regards

Saanut 3/5 tähteä

Disappointing service

Ordered and after a week and a half had to e-mail to see when the products were arriving. Had a reply to say there had been an issue with their supplier. Would have been nice to have an e-mail saying that before I had to chase. Some glasses were broken when they arrived. The small oven dish I ordered was poor quality and I expected more for the £12 I paid. This was my second order from this company and I also had issues with the first. Would think twice before ordering again.

8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Buzz Supplies Ltd-logo

Vastaus yritykseltä Buzz Supplies Ltd

Hi Debbie
Good morning
Please accept our apologies for the delay with your order and that you received a damaged delivery.
If you can email sales@buzzsupplies.co.uk with your order number and photos we can investigate this for you.
Kind regards

Saanut 3/5 tähteä

The items themselves were great but the…

The items themselves were great but the delivery was very disappointing.

I paid extra for premium 24-hour courier delivery, expecting the order to arrive on the Thursday as I’d been told. Thursday came and went with no delivery. After emailing twice, I discovered that my order hadn’t been dispatched. It wasn’t sent until the day after it was supposed to have been delivered.

I asked for a refund of the premium delivery charge, but they refused, saying the 24-hour service only starts from the date of dispatch. The problem was that the dispatch was delayed because the items weren’t in stock, so I ended up paying extra for a faster delivery service that I couldn’t actually benefit from.

4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Buzz Supplies Ltd-logo

Vastaus yritykseltä Buzz Supplies Ltd

Hi Sheilagh
Good afternoon
Please accept our apologies for the delay with your order.
My name is Lucy if you can call me on 01279 876 500 option 2 and we can look into a refund of the delivery charge for you.
Kind regards

Saanut 5/5 tähteä

Buzz Catering rock

I wanted a glasswasher for a local Cricket Club, and Buzz offfered a great variety of choices. The product ordered is perfect, was delivered quickly and resupply is simple all at a reasonable cost.

6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Buzz Supplies Ltd-logo

Vastaus yritykseltä Buzz Supplies Ltd

Hi Steve
Good morning
Thank you for your review and confirming we had a great variety at reasonable cost.
Kind regards

Saanut 5/5 tähteä

Excellent service from start to finish

Excellent service from start to finish
No long delays and updated every step from ordering to delivery

4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Buzz Supplies Ltd-logo

Vastaus yritykseltä Buzz Supplies Ltd

Hi Marie
Good morning
Thank you for your review and confirming our service was excellent.
Kind regards

Saanut 1/5 tähteä

Never ask for Premium Delivery

They charged me for premium delivery which took 4 days, unacceptable. When I complained all they kept telling me was it's the delivery company not us. Extremely unhelpful

1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Buzz Supplies Ltd-logo

Vastaus yritykseltä Buzz Supplies Ltd

Hi Paul
Good morning
Please accept our apologies for the delay with your order.
My name is Lucy if you can call me on 01279 876 500 option 2 and we can look into a refund of the delivery charge for you.
Kind regards

Saanut 3/5 tähteä

Not kept upto date with delivery

I was rather disappointed when the glasses arrived as I thought they were going to ve slightly iridescent like they looked in the pucture but they were clear. However the quality is good like the wine glasses I bought before, so I will be keeping them

3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Buzz Supplies Ltd-logo

Vastaus yritykseltä Buzz Supplies Ltd

Hi Jacky
Good morning
Please accept our apologies the glasses are not what you were expecting. I can confirm that if you email sales@buzzsupplies.co.uk with product numbers and we can advise the cost for samples to be sent so that you can see then before you purchase.
Kind regards

Saanut 2/5 tähteä

Box of chlorine tablet burst open and…

Box of chlorine tablet burst open and tablets all emptied out of tub...not good packaging had discard the box

1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Buzz Supplies Ltd-logo

Vastaus yritykseltä Buzz Supplies Ltd

Hi Margaret
Good morning
Please accept our apologies for the damaged delivery if you have any issues my name is Lucy and you can call me on 01279 876 500 option 2 and I will be able to help.
Kind regards

Saanut 5/5 tähteä

The ideal combination

The ideal combination
Literally unbeatable prices for some excellent quality glassware. Then delivered in high standard packaging, on time, and without any drama.
Really couldn’t ask for much more. 10/10

1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Buzz Supplies Ltd-logo

Vastaus yritykseltä Buzz Supplies Ltd

Hi
Good morning
Many thanks for your review pleased you are happy with your glassware.
Kind regards

Saanut 5/5 tähteä

Really easy to order

Really easy to order. Kept up-to-date on delivery. Love the glasses and great price compared to other sites

25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Buzz Supplies Ltd-logo

Vastaus yritykseltä Buzz Supplies Ltd

Hi Anne
Good afternoon
Many thanks for confirm ordering was easy and our service, delivery and prices are great. Pleased to hear you love your glasses.
Kind regards

Saanut 1/5 tähteä

Very disappointing experience

Very disappointing experience. We returned unused plates because they were the wrong colour. First, we were told there would be a 25% restocking charge, and we also paid the return postage ourselves. After they received the goods, they refused to refund anything because two cardboard dividers from the original packaging were missing, even though the plates were returned in the original boxes and carefully repacked to prevent damage during transit. Refusing a refund for an entire order over two missing cardboard dividers is completely unreasonable. Based on this experience, I will not be buying from this company again

3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Buzz Supplies Ltd-logo

Vastaus yritykseltä Buzz Supplies Ltd

Hi Saeed
Good afternoon
Please accept our apologies we could not help you, I can confirm that as the products were not returned in the original packaging the manufacturer were unable to accept the return as these are no longer saleable.
These were missing the outer packaging as well as the dividers. If these had been returned in the original packaging as per our terms and conditions we could have processed the refund for your order.
I can confirm these are being returned back to free of charge.
Kind regards

Saanut 5/5 tähteä

Great prices

Great prices, excellent products, brilliant service. Opt for the fast delivery and you'll you'll be 100% satisfied. My third time buying from Buzz, and it certainly won't be the last. Highly recommended.

24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Buzz Supplies Ltd-logo

Vastaus yritykseltä Buzz Supplies Ltd

Hi David
Good morning
Many thanks for your review and confirming products, prices and service are excellent. Look forward to your continued business.
Kind regards

Saanut 5/5 tähteä

My order arrived quickly and undamaged.

My order arrived quite quickly and was very well packed and undamaged. I was very pleased

19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Buzz Supplies Ltd-logo

Vastaus yritykseltä Buzz Supplies Ltd

Hi Jeanette
Good afternoon
Thank you for your review and confirming your order arrived quickly and well packed.
Kind regards

Saanut 1/5 tähteä

Very slow-to-respond service team

Bought a dishwasher for my organisation and it has been problems after problems. I personally believe the dishwasher bought from them was faulty to start with. Getting the service team to come out takes forever. Currently I am still waiting for a repair to the dishwasher that was reported faulty since the beginning of May. No date yet for when it will be fixed. Poor communication. Practically dismissive on the phone and cannot give any sort of updates. I will not recommend this company to any individual or organisation.

24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Buzz Supplies Ltd-logo

Vastaus yritykseltä Buzz Supplies Ltd

Hi
Good afternoon
Please accept our apologies for the issues with your dishwasher. My name is Lucy please can you call me on 01279 876 500 option 2 and we can discuss this and I will be able to take all the details to be able to help get this resolved for you.
Kind regards

Saanut 1/5 tähteä

I have bought dozens of machines from…

I have bought dozens of machines from this company. Most recently, I purchased a Rational oven for £5,199.95. Because the oven was small, I wanted to return it. They told me they would deduct an extra fee. To avoid the deduction, they suggested I buy a more expensive oven instead. I bought the oven for £6,497.99 and paid for it immediately. Although they should have refunded the £5,199.95, they only paid back £3,899.96. They deducted £1,299.99 from the refund. A deduction of £1,299.99 was made. DO NOT SHOP WITH THEM. YOU WILL GET SCAMMED.

24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Buzz Supplies Ltd-logo

Vastaus yritykseltä Buzz Supplies Ltd

Hi Ahmet
Good morning
Please accept our apologies you are not happy with our terms and conditions.
I can confirm that I have located your orders and return. I can confirm that we try to reduce the re stocking fee where possible and can see that the manufacturer agreed to wavier the collection fee if a new order was placed but were unable to reduce the re stocking fee on this occasion.
This was explained to yourself on email before you placed the new order and agreed to the return.
Again please accept our apologies.
Kind regards

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