BSH Home Appliances - Global Arvostelua 386

Absolut Super Erreichbarkeit freundliches Team.
Faire Preise und schnelle Lieferung.

Skuffende oplevelse med Siemens – samme fejl igen og igen

Jeg købte en Siemens kaffemaskine, som desværre har været på deres værksted oftere, end den har stået i mit køkken.
Jeg har sendt maskinen ind flere gange med præcis den samme fejl, men hver gang påstår de, at problemet er løst. Nu har jeg igen fået maskinen retur uden reparation fordi de mener, jeg selv skal betale, selvom fejlen opstod inden for garantiperioden.

De medarbejdere, man taler med i kundeservice, er som regel venlige, men værkstedet og reklamationsafdelingen virker helt ligeglade med kundens oplevelse og tager ikke ansvar for, at fejlen vender tilbage gang på gang.

Alt i alt en meget frustrerende oplevelse.
Spar jer selv for besværet og overvej et andet mærke, hvis I vil undgå denne slags problemer

Oplichters! Sturen onderdelen op, die niet functioneren en je krijgt slechts 50% refund aangeboden onder het mom van 'geste'☹️

Please be aware of this companies underhanded tactics. I bought a new door, which when delivered was used and battered. The box had previously been opened and repackaged without protection. I immediately informed BSH of the problem and requested a replacement\exchange. I was asked to provide photos, which I duly did. 1 week later after many calls and excuses, I was told that an engineering visit was required (for 2 screws) to fit the door @at an additonal £119.00 and that this was not negotiable. I duly refused and was told that there were no alternative options. I have this morning recieved an email stating that BSH are going to POST a returns label at some point in the future. Please don't trust this company with your money if you have a problem, you will be lied to and ultimately ripped off!!!

I purchased 5 items with this company at a significant cost to myself.

Neff N70 80cm Venting Induction Hob - MISSED
Neff N50 Undercounter Fridge - DENTED
Neff N70 Wine Cooler - SMASHED
Neff N70 Single Oven - FINE
Neff N50 Dishwasher - FINE

I'm aware Product Care Group deliver on behalf of BSH Global but that doesn't mean BSH isn't absolved of overall responsibility. I have also left them an equally negative review.

The issues I have had with BSH are similar to Product Care Group. Every time I rang it was a different person answering needing to be explained the issue. Long waiting between responses and having to chase myself. Being stuck between 2 equally frustrating companies. Today after phoning all week, the smashed wine cooler was inexplicably left off the replacement order due to a "system error". This has delayed me getting the delivery organised in time for 5PM close on a Friday, which likely results in my kitchen fitment being postponed until December. It's been far too many errors now for me to forgive this, hence the negative review.

I did get the impression that the issues have come from Product Care Group more than BSH and I do feel like the staff I spoke to seemed responsive and made assurances, but the fact is it has been a total disaster from start and (yet to) finish.

I have been as patient and polite as possible but I've now reached my limit and I've made an account on here just to leave this review. Saying I'm sorry 20 times in a row over the phone and giving me some chuck away cleaning products when I have spent in the mid £X,XXX's is not good enough.

I am not surprised to see the overwhelming negative reviews on here. I purchased through a work benefits scheme so received a very good discount - but I still feel like I have overpaid. If I paid full price I would be having an aneurysm.

My advice to potential customers - steer clear unless you have a months lead time and can store appliances whilst waiting for one of many likely mistakes being fixed and never pay full price.

After 2 months without a fridge, I was finally approved for a replacement (still had to pay a prorated price and cover installation). Since the payment was made, their system unfortunately is going through an upgrade and they can't make any shipments. Now at 3 months with no fridge and they just told me to call back next week to see if there are any changes. I would just like to get the fridge and no one seems to be able to assist. Hopeful this gets resolved before the end of the year.

Laatste via hun eigen webshop een onderdeel van een Bosch koelkast gekocht maar helaas werd deze beschadigd geleverd. Dit telefonisch gemeld in eerste instantie kon ik een mailtje sturen met een foto van de beschadiging zodat ze een vervangend product konden opsturen maar het beleid is dat het product eerst terug gestuurd moet worden dan wordt het geld teruggestort. Dit kan twee weken duren wil je toch een het onderdeel zo snel mogelijk hebben moet je het product weer opnieuw bestellen en betalen. Dit wilde ik niet. Ze konden mij niet garanderen dat het product bij de volgende bestelling niet beschadigd geleverd wordt.
Ook kreeg ik een berichtje dat het vier dagen kon duren voor een reactie van bsh-groep, helaas moest ik er zelf achteraan bellen voor een reactie van de bsh-groep.
Bij deze webshop ga ik nooit meer iets bestellen.

Twee keer de verkeerde onderdelen meegenomen, geen reparatie en tóch een factuur + dreiging incassobureau

Wat een wanprestatie.
Twee keer een monteur over de vloer gehad en beide keren kwam hij zonder de juiste onderdelen. Toch zou ik voor de reparatie van een loszittend knopje €295 moeten betalen. Daar uiteraard dus niet mee akkoord gegaan en de overeenkomst ontbonden. De oven is dus niet gerepareerd, maar nu willen ze wel het starttarief in rekening brengen.

Op hun website beloven ze een “geschoolde technicus die optimaal voorbereid en goed uitgerust bij je thuis komt” — maar daar is in de praktijk dus niets van waar. Zelfs na te bellen om te dubbelchecken dat ze het juiste onderdeel zouden meenemen, namen ze gewoon weer het verkeerde onderdeel mee.

Toen ik hierover klaagde, kreeg ik een standaardmail zonder enige vorm van verantwoordelijkheid. De medewerker waarmee ik contact had, reageerde ronduit onprofessioneel en onbehulpzaam.

Kortom: slechte communicatie, slechte service, geen oplossing — maar wel een rekening sturen en meteen dreigen met een incassobureau.

Ik raad iedereen aan om dit bedrijf met een grote boog te vermijden.

BSH have let me down again. I posted a review about our terrible experience on 12th September 2025 when a technician was to call out to repair our washing machine, but he never turned up.He simply posted that the job had been completed and never arrived. We have since bought a new Bosch washing machine which stopped working after the first time we used it. I booked a technician to repair it on October 8th, but got a phone call from BSH that afternoon saying the technician had phoned in sick. They wanted to rebook the following week. We travel for work and cannot chop and change every appointment. At this stage, we've been without a working washing machine for over 6 weeks! BSH are utterly unreliable with a team of technicians who clearly do not value their jobs. Avoid contracts with BSH if possible. I will certainly be reporting all this to John Lewis where we bought the new machine. I never want to deal with BSH again.

Dear Customer Service / BSH Support Team,
We purchased a Neff oven (model N50) on 26/09/2025 and paid an additional fee for next-day delivery. Upon arrival, we found that no power cable was included with the appliance, despite the manufacturer’s manual indicating that one should be supplied.
As these power cables are specific to the appliance in this case, the Neff N50 we contacted BSH customer service. We were advised that a power cable would be sent out. The first cable arrived on 30/09/2025 but turned out to be incorrect, as it did not match the 16A socket on the back of the oven.
After raising the issue again and providing clear photographic evidence including images of the power socket and the product label via email to your MKS address, we were sent the same incorrect cable a second time.
We are now in our third round of communication with your customer service team and are still waiting for the correct cable to be delivered. It has now been over a week since the oven was delivered, and we are unable to use it.
This has been a frustrating experience, especially considering the appliance cost nearly £1,000. We expected better support and service from a brand of this calibre.
Please treat this matter with urgency and ensure the correct power cable for the Neff N50 oven (compatible with the 16A socket) is dispatched without further delay.

I purchased their Thermador range in November 2019. By January of 2020 the bottom of the range began to pit and peel. Customer service kept telling me it was rust and not covered under warranty without even looking at the damage! This year I contacted them again, ( been doing over the years) to resolve this matter and to send someone out to see that it is in fact a manufacturer defect. They sent Mr Appliance in March. Didn’t hear back and followed up in June and July. Both times they said they will accelerate the case. Still didn’t hear back. Called today and Thermador wants a more recent assessment even though Mr Appliance’s came out in March. So, now I am waiting to have Mr Appliance to come out again to assess
Even though this was done in March with pics. I haven’t used the range for fear of any chemicals coming off of the damage. According to California Civil Code under the Song-Beverly Consumer Warranty Act, products sold in California must meet the standards of the implied warranty of merchantability, meaning they must be fit for ordinary purposes and last a reasonable period of time. This has not happened with my range and Thermador has been very difficult to deal with. They should replace the range. What is my recourse ?

Usel information på hemsidan och så ska jag som konsument betala för frakten för att skicka tillbaka något som jag beställt som inte var komplett!!! Totalt värdelöst.

Commande passée le 2 août et promise en 4 jours… le 13/9 nous ne sommes toujours pas livrés et une des 2 pièces n’est pas disponible (mais pas encore remboursée). Livreur prétendument passé 2 fois alors que nous étions à la maison… nous devons aller chercher le colis ! À éviter absolument !!!

Dåligt pålästa och förvånansvärt låg produktkvalitet.

Hanteringen av vårt reklamationsärende är under all kritik och långt ifrån vad man förväntar sig i dialog med en leverantör av premiumprodukter (här Gaggenau).

Sehr enttäuscht! Schlechter Kundenservice. Habe 3 Geräte bestellt die nicht ankommen. Unfreundliche Mitarbeiterin am Telefon. Auf Emails keine Reaktion. Nicht zu empfehlen.

Had an appointment for 2.30 - 5.00pm, waited in but then received a phone call to say they were not coming but would come 2 days later. I declined the offer and made a mental note to avoid them in the future.

Absolute rubbish - and NOT cheap.

Slechte service….. 1 jaar na aankoop van een nieuwe wasmachine is deze kapot gegaan. Ik zie dat er een heel stuk van de trommel is afgebroken en dat dit niet te repareren is. Toch moet ik nu 3 weken wachten, omdat een monteur eerst moet komen kijken. Op foto’s kan je zien dat het niet te repareren is. Toch moet ik nu 3 weken zonder wasmachine wachten op een monteur. Aan foto’s hebben ze niks. Na 2 minuten ziet de monteur dat het inderdaad niet te repareren is. Zeer slechte service. Nooit meer een Bosch voor mij.

Ordered a new oven through them and paid £145 for deinstalling and recycling the old one and installing the new one. They then refused to deinstall the old oven for 'safety reasons' as the fuse box was not lockable (even though this requirement is not mentioned anywhere). Naturally, this meant also the new oven could not be installed. They also raised a point of the oven needing a specific type of fuse, which again they did not tell me in advance. The courier himself highlighted that this was a very specific and new requirement of some appliances- obviously a layperson would not know about this. Courier suggested I should accept delivery only of the new oven and then get reimbursed for the recycling & installation fees. Up to this date, BSH has been refusing to approve the reimbursement, claiming I was in breach of their T&Cs, even though the need for a lockable fuse box is not mentioned anywhere. They claim the courier attended in vain for the installation, when in reality they had to attend anyway for the delivery. Our local electrician deinstalled the old oven and installed the new one quickly and without issues (and for much less than what BSH charged me for NOT installing the oven).

Un grille pain acheté et livré défectueux : celui ci fait disjoncter l'installation électrique à chaque fois qu'on le branche. Après 3 semaines de tergiversations pénibles du style : 2 bons de retour au SAV qui ne fonctionnent pas non plus, j'arrive enfin à retourner l'appareil par l'intermédiaire de GLS. Au bout de quelques jours BSH finit par me dire que le colis est perdu, depuis silence radio.
Conclusion un appareil acheté et payé, livré défectueux, perdu par leur transporteur attitré GLS entre parenthèse aussi mauvais qu'eux, et un consommateur floué et escroqué
À fuir, SAV lamentable et personnel irresponsable !

Un servicio que es una estafa. El extractor Balay hace un ruido muy feo. LLamamos al servicio tecnico. Nos indica la operadora que puede ser una reparación cara, pero que existe un seguro de un año que nos puede cubrir. Lo contratamos. Viene el técnico a casa, nos dice que el ruido es normal (se ha reducido un poco), que demos gracias que sólo hace eso, ni lo toca. Y hemos de continuar pagando el seguro (19,99 al mes durante un año) porque contiene una clausula abusiva. Estamos con la reclamación. Unos timadores, Balay.