Britbooks Arvostelua 

Ordered a book, it never arrived, they sent me fake tracking details to say it had arrived. Got a refund through ebay and a replacement book sent, which also never arrived. What a waste of time, incompetent company. Not going to buy from them again. Disappointed and annoyed.

Avoid - Book Never Arrived, No Comms at All!

Attempted to buy a book from them in Feb 2024, paid via Paypal and had a transaction hold email from Paypal but no other communications to suggest an invoice or order confirmation.

Emailed and contacted via website but no replies.

Have checked today and appears that the PayPal transaction has been cancelled (or timed out?!), but there has been absolutely no communication from Brit Books at all.

Would avoid if you actually like to receive an order or like a response from customer services.

Not happy I was supposed to receive my order by today at the latest now being told it will arrive by 20th. 5 days later what a joke will never trust this company again they are a disgrace.

Do not buy from them, they are a fraudulent business and do not have the books you order. .instead they will send you something lightweight to show they have sent something BE WARNED.!!!

Ordered something desribed as 'Used/Very Good', very good in as in; 'Dog-eared, water-damaged, cack-handedly dried out'. 'FILTHY' is the word that springs to mind. So BEWARE, AVOID. Like the Plague.

I wish I had read the reviews before I ordered from them. Very bizarre experience!
I ordered 2 books about 3 weeks before Christmas assuming they would arrive in time. Nothing turned up by Christmas. I went elsewhere to get the books. I had paid via PayPal and the money just sat in “pending.” I contacted PayPal who refused to cancel the transaction - very helpful!!! 1 book then finally turned up a week after Christmas looking very dog-eared. No sign of the other book even though there was a scribbled note on the invoice saying it was coming separately. A month after the initial order PayPal finally cancelled the payment as the company had never claimed the money. No sign of the second book, no message from Britbooks and they never took my payment. I can’t even claim it’s a scam, just a very poorly run company!

I have not received my order. I have emailed them twice and never received a reply. Now that I look at other reviews I see this is commonplace with this company. AVOID!

Ordered a book via Prime weeks ago. It never arrived and I heard nothing from Brit Books until I posted a low review here. (I don’t do that lightly.)
Have just received a refund but all this is too late for Christmas.

What's the difference between incompetence and theft? Either way, I've lost my money.

Ordered 2 books a week ago but their website threw a wobbly after I entered my credit card details.
Britbooks took my money but no books, and no confirmation email. Nothing.
I complained, but: "Unfortunately I need an order number to find in the system...".
Stonewalled!
No money.
No books.
No more replies.
Nothing.

I received my order in a timely fashion however it was the wrong book. I immediately emailed them and within 2 hours they got back to me to apologise Told me to keep the book that I received (at no extra cost) and they would send me the correct one. I received that one within a couple of days.
It's easy for a company to make a mistake but it's how they deal with it that counts In my opinion their customer service is definitely worth 5* and I will be using them again.

Do notuse this bookseller: Books were sent badlypacked so packaging split , got wet and damaged. Prevarication over refund I had to paypostageto return to get a refund !

Does not deliver within the stipulated timescales and tries to send item after the expected dates. Then wants you to pay for return postage as a way to foist the purchase on you. Ignores messages, emails and voice-calls until a formal refund is requested.