Fantastic service from Frank R ⭐️from looking at a new car, test drive and right through to purchase and collection. No pressure, knowledgeable, responsive to queries and went the extra mile on sort... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Car picked up on time, pleasant driver, service, MOT & clean done seamlessly. Status of progress available online, car returned early afternoon. No issues.
Yritys on vastannut
Fourth Hyundai purchased. Good part exchange deal, all finance arrangements etc. well presented and explained by Lewis who looked after us well. Arrangements for swapping dash cam from old vehicle & a... Näytä lisää
Yritys on vastannut
Prompt attention from Liesa on the Service Reception desk when I arrived and work done well within the expected time frame while I waited. All staff polite, professional and friendly. Only one, small... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Yhteystiedot
Lyon Way, AL4 0LQ, St Albans, Yhdistynyt kuningaskunta
- 01727 837373
4,6
Erinomainen
567 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 27 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
very well organised
very well organised
Liesa was very good and organised
i chated with Frank about a future purchase of a santa fe
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Hyundai St Albans
Hi Paul, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Vastaus yritykseltä Brayleys Cars - Brayley Hyundai St Albans
Hi Joe, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I received excellent customer service…
I received excellent customer service from dropping my car off to collection.
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Hyundai St Albans
Hi Karen, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Polite efficient service from booking…
Polite efficient service from booking to completion. Spotless waiting area.
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Hyundai St Albans
Hi Lynda, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Had a great experience when taking my…
Had a great experience when taking my son’s car for its service. Kept informed of the progress via the link and received a text to confirm when the work had been completed. Checking in the car was very prompt and efficient.
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Hyundai St Albans
Hi Tracey, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Everything done efficiently by really friendly staff
Everything went exactly as planned for my vehicle service, was contacted prior to the visit, all paperwork was prepared on arrival and I was informed as soon as the work was complete
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Hyundai St Albans
Hi Brian, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Car goes in for mot and service and 2…
Car goes in for mot and service and 2 days later turn fan on to demist windscreen and it's making a racket phone to get it looked at and given a date 3 months away it was perfectly fine before. The service has gone down hill since it became brayleys from coopers the place is too big and it services 2 showrooms so always massive waits for appointments. Very disappointed
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Hyundai St Albans
Hello Daniel, Thank you for taking the time to share your feedback. I’m sorry to hear about the issue with the heater fan shortly after your service and, in particular, that you were then given such a long wait for an appointment. I can appreciate how frustrating that must have been, especially when the fan had been working normally beforehand.
I’m also sorry that you feel the overall service has declined since the move from Coupers to Brayleys. We recognise that the larger site, shared by our Hyundai and Honda operations, has brought challenges around capacity and appointment availability, and we are continuing to look at how we can improve this.
Thank you again for your honest feedback. We’re disappointed to have left you feeling this way and will take your comments on board.
Very good service
Prompt attention from Liesa on the Service Reception desk when I arrived and work done well within the expected time frame while I waited. All staff polite, professional and friendly.
Only one, small negative - the coffee machine wasn't working!
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Hyundai St Albans
Hi Barbara, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
The speed of the service was very good…
The speed of the service was very good , had to wait with car as refused to pay £30 for a curtesy car as Hyundai garage that was on my doorstep closed and closest is now St Albans . Day of work for this. When arrived no space to park car as Garage forecourt is packed with new cars even the customer spaces which are not many. Booked in and the lady at desk did say she would try and get done ASAP as waiting for it. And she did manage that for me so.a big thank you for that. However coffees machine was broken and was never asked if I would like a drink or shown an alternative. Looked around all cars in show room and the 2 that I was particularly interested in. Not 1 salesman approached me.
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Hyundai St Albans
Hello Paul, Thank you for your feedback, and I’m pleased our team was able to complete your service promptly while you waited.
I’m sorry, however, for the difficulties you experienced with parking and the lack of a warm welcome or assistance in the showroom. We should certainly have offered you an alternative to the coffee machine and made more of an effort to assist you while you were with us.
Thank you for highlighting this. Your comments are helpful and will be shared with the team as we continue to improve the customer experience at our new site.
On the whole an efficient service
On the whole an efficient service. As usual, the staff were very helpful and accommodating. Very disappointed to be charged over and above my service plan, for new spark plugs on a major service. I did question this at checkout and was advised that new spark plugs were removed from the service plan 2 years ago as it was costing too much money!
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Hyundai St Albans
Hello Mr Clark, Thank you for your feedback and for highlighting that you found the team helpful and accommodating. We’re pleased that, overall, you found the service efficient.
I’m sorry, however, that you were disappointed by the additional charge for the spark plugs. The service plan covers the scheduled servicing items included within the plan, but spark plugs are no longer included and are an additional maintenance item where replacement is due. I appreciate that this can be frustrating if you were expecting them to be covered, and I’m sorry if this wasn’t made clear beforehand.
Thank you again for your feedback and for your continued business.
Great customer and car service as always
Welcoming and caring reception, excellent MOT & car service. I could collect my 7 year old i10 before the estimated collection time. Happy to extend my service plan to have a peace of mind.
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Hyundai St Albans
Hi William, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Always satisfied by the service provided.
The company and its staff are very communicative and I felt confident with the service I was getting. From the first booking (over the phone) to the reception staff when I took the car in. Everything was thoroughly explained and double checked through me. When I collected the car after its inspection and MoT the process was again very smooth.
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Hyundai St Albans
Hi Aled, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Friendly welcoming staff wasn't worried…
Friendly welcoming staff wasn't worried at all quick easy pick up of the car. John who was helping me was lovely and when I picked the car up he got me to drive it around the block and explained all the different stuff to me very helpful
15. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Hyundai St Albans
Hi Mollie, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Buying a car
I had a really positive experience buying my new car. The sales assistant was kind, patient and informative, explaining everything clearly without ever making me feel pressured. He really put me at ease and made the whole process feel straightforward and enjoyable. A genuinely great sales assistant and a credit to the dealership.
22. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Hyundai St Albans
Hi Victoria, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
First annual service £311 for kicking…
First annual service £311 for kicking the tyres?! Changed me £30 for a dirty courtesy car that had active warning lights on the dash and did not clean my vehicle… I even had to return to get the book stamped as they hadn’t done it. Previous car was a Toyota and their servicing was far better deployed with video footage of the service itself and a thorough valet. Won’t be going here again!
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Hyundai St Albans
Thank you for your feedback, and I’m sorry that your recent visit fell short of expectations.
I apologise that your courtesy car was not presented in an acceptable condition, particularly with warning lights displayed, and that you had to return to have your service book stamped. These are things we should have got right first time.
I’m also sorry that your vehicle was not cleaned. We no longer routinely provide a complimentary wash and vacuum following servicing, although I appreciate this is disappointing if you have experienced this elsewhere.
Thank you for bringing these concerns to our attention. I’ll share your comments with the team to ensure we learn from your experience.
Job done quickly and staff very helpful.
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Hyundai St Albans
Hi Alan, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Disappointed
I felt that the whole package surrounding the service was cursory. No warmth to the welcome, an environment that is empty and sterile, paying significantly for the servicing of an electric car that requires very little servicing and while the rate may be appropriate, the benefit of having the car cleaned - even that didn't happen. The car is till fine - no problems there but the transition to a new business owner appears to be very negative from the perspective of the client.
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Hyundai St Albans
Hello Peter, Thank you for your feedback, I’m sorry that your recent visit left you disappointed.
I apologise that you did not receive the warm welcome and overall experience we aim to provide. I also understand your frustration regarding the complimentary vehicle clean, which we no longer routinely provide following a change made for environmental reasons.
I’m pleased to hear that your car itself is performing well, but I’m sorry that your experience has left you feeling negatively about the transition to our new premises and business. Your comments are appreciated and will be shared with the team.
Great customer service and vehicle…
Great customer service and vehicle service completed on time
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Hyundai St Albans
Hi Thomas, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Great service
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Hyundai St Albans
Hi Laura, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Easy of booking the service
Easy of booking the service. But l was a bit dissapointed on the day as I wasn't updated of the progress or texted to let me know my car was ready, l had to call at 4.15pm.
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Hyundai St Albans
Hi Christine, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
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