Maria was great looking after me and my Honda Jazz. She updated to me while the car was having the MOT on all issues like I was in the garage with my car. She was also considerate and gave me an o... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Professional courteous well mannered Helped me even on Sunday while the service department was closed so that i could leave my car over night Did my car in 0ne hour where AA could not fix it in... Näytä lisää
Maria Nagy your service rep. was very knowledgable, helpful and pleasant to speak too. The overall experience was very good with collection/return and wash/vac. added to the Service and MOT. as per... Näytä lisää
Yritys on vastannut
recently bought a 2017 Honda Civic Sport Plus and I’m very happy with the car and the service I received. Adrian provided excellent customer service and made the whole process very easy and strai... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Yhteystiedot
Victoria Road, Ruislip, HA4 0LJ, London, England, Yhdistynyt kuningaskunta
- 020 8845 3551
4,6
Erinomainen
704 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 27 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The pick-up was poorly handled
The pick-up was poorly handled, which was quite frustrating. Also, the cost of additional work/parts is excessive.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Honda Ruislip
Dear Customer,
Thank you for your feedback. I am sorry to hear that the collection of your vehicle was not handled smoothly and that you found the costs for additional work and parts to be higher than expected.
We would like the opportunity to discuss these matters with you in more detail. Please could you contact our Aftersales Manager Gurpreet Hunjan at Gurpreet.Hunjan@brayleys.co.uk so that we can look into this further for you?
Best regards,
David Cook Head of Business
Angela the Honda salesperson (brilliant)
Angela the Honda salesperson from Honda South Ruislip was absolutely amazing from start to finish, she found use the perfect car.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Honda Ruislip
Hi David, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Excellent service from Brayley Hendon
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Honda Ruislip
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Plenty of help & guidance for car upgrade
The guys at Brayley Hemel had in depth knowledge, were polite & very helpful making a major purchase enjoyable.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Honda Ruislip
Hi Chris, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
We want to thank Sudharson(Ram) for a…
We want to thank Sudharson(Ram) for a great experience at Honda Ruislip.
Ram spontaneously took time out of his day when the person who I was meant to have an appointment with, ran over. He was patient and explained all options very clearly.
Honda is currently not suited for us, however when we do want to try another Honda, it will definitely be with Ram! Thank you!
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Honda Ruislip
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Vastaus yritykseltä Brayleys Cars - Brayley Honda Ruislip
Hi Kirujah, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent Service from start to finish
Excellent Service from start to finish
Big shout out to Amy-Jane (Service Advisor) she kept me up-to-date and went the extra mile finding me an area to work THANK YOU :)
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Honda Ruislip
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very straightforward staff and…
Very straightforward staff and explained everything properly. Very efficient.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Honda Ruislip
Hi Varo, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Very good service
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Honda Ruislip
Hi Ghanshyam, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Helpful staff
Courteous staff, helpful communication and clear update.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Honda Ruislip
Hi Philip, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Amy is worth her weight in gold!
I already shared my experience with the 3 'bosses' in the office.
I have been until now (14 years) a HUGE fan of Brayleys - or should I say of Jo(Anne) Gibbs and Andy Parkes.
I have given you only a 3* this time - based on the customer service of Preet (1 * only - already explained) and Amy Smitheman (5*). She could not have been more professional and helpful and did everything possible to restore my faith in Brayleys. Thank you Amy - keep smiling - that's what customers want to see!
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Honda Ruislip
Dear Simon, Thank you for your feedback and for being such a loyal supporter of Brayleys over the last 14 years. It is wonderful to hear that Jo Gibbs and Andy Parkes have made such a positive impression on you during that time. I am absolutely delighted to read your praise for Amy Smitheman. I will ensure your kind words are passed on to her; she will be thrilled to know her professionalism and helpfulness helped restore your faith in us. I am, however, very sorry that your experience with Preet did not meet our usual standards. We take all feedback seriously, and as you have already shared your concerns with the management team, we are looking into the matter to ensure we improve our service moving forward. Thank you again for your patience and for staying with the Brayleys family. Kind regards, David Cook Head of Business
The Ruislip garage is brilliant.
The Ruislip garage is brilliant but couldn’t give 5 stars because of the call centre that rang me to book the service said my car couldn’t be picked up from my house, I explained it is in my service agreement and I also have had a stroke which makes walking difficult but they said it is not possible.
After talking to Ruislip the lovely staff said they would collect my car and deliver it back to me.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Honda Ruislip
Hi Linda, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Great experience as usual
Great experience as usual. Shame that washing the car is no longer offered.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Honda Ruislip
Hi Vaughan, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Good service
Good service. A few issues that were resolved. The receptionist Amy was very helpful.
Its a shame that the collection of the car and wash & vac have stopped. On this occasion it was resolved.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Honda Ruislip
Hi Carolynne, Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations.
They give you advisories on silly…
They give you advisories on silly things, to get you to pay for more things to be done that don't really need to be done, my car just had an MOT yet they said we suggest you have an emissions fuel clean, air-conditioning regassed and windscreen jets not spraying a mist, I just them replaces so I know they work fine and so did the MOT people that passed the car . And for the 3rd time they sent car back without being washed like they used to do , I pay for a service plan and expect this to be part of the experience as it was before !
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Honda Ruislip
Dear Shane, Thank you for taking the time to share your feedback. I am sorry to hear that your recent visit did not live up to the high standards we aim to provide at Brayleys, and I appreciate the opportunity to address your concerns. Regarding the advisories, our technicians carry out a health check on every vehicle to identify maintenance that may be beneficial for the long-term performance of the car, such as an emissions clean or air-conditioning service. These are separate from the safety requirements of an MOT, but I completely understand your frustration if these felt unnecessary, especially regarding the windscreen jets you have recently replaced. I will be looking into why this was flagged incorrectly. I would also like to clarify our current policy regarding vehicle cleaning. We have recently moved away from providing a standard wash and vac service as part of our new environmental initiative, "Plant a Tree, Grow a Future." In its place, we now plant a tree for every service customer to help offset carbon emissions and support biodiversity. Further information on this found at: https://www.brayleys.co.uk/ecologi. I understand that this is a change from your previous experiences with us, and I am sorry for any disappointment this caused. I would value the chance to discuss this with you personally and ensure we make things right. Please feel free to contact me directly at the dealership. Kind regards, David Cook General Manager
Honda first year car service
Full marks to Amie and especially Marie in the car service dept. who came later and was very professional and patient. It was very much appreciated she came to the car after the service was completed to answer some questions I had. I had asked for the car manual to be installed and this had not been done so she installed it for me and made sure my phone was reconnected to the car.
The 4 stars is because Honda does not wash/clean the car any longer which was one of the perks before. Neither do they collect the car from customers’ residence.
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Honda Ruislip
Hi Cha, Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations.
Amy very polite efficient and…
Amy very polite efficient and professional
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Honda Ruislip
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very focused service until I was able…
Very focused service until I was able to drive away in my new car. Excellent service from everyone there.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Honda Ruislip
Hi Susan, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Overall experience great however I was…
Overall experience great however I was disappointed to learn that they no longer clean the car.
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brayleys Cars - Brayley Honda Ruislip
Hi Florence, Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations
Disappointed but trapped
Had to haggle to get collect/delivery service (for which the price has almost doubled since last year).
I pay for a service contract that includes wash and vac at every service... didn't get it but got informed of lots of unnecessary work they would do for me.
Feel let down by this branch of Brayleys but little choice.
25. helmikuuta 2026
Oma-aloitteinen arvostelu
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