Brayleys Cars - Brayley Honda Leatherhead Arvostelua 

Brayleys Honda of leatherhead was the only Branch who offered me a Pick-Up-& Return Service Free of Charge ( Waived) (washed & vacuumed inside) since they have taken over from Thames Honda, to which i really appreciated. Tina & Colin were very polite & professional, therefore that is where i will now have my Honda Jazz Serviced & M-O-T in future, What a difference it made to my day, due to those two members of staff, Thank you both, you got my Custom from now on, Philip

When I booked the car the booking process was simple and very efficient. I was made aware of the process for the day my car was mot and serviced. The collection driver driver phone to let me know when he arrived following a call to let me know they were on their way and he made me aware that he would phone me when he was back and confirmed that was okay with me. He also checked he was okay to leave his car in my work car park, he was a lovely personable man, I was very impressed and so pleased I arranged collection and return and would do again. Exceptionally good service

Great service, collected, called with update then dropped off as stated, with very clean car. Thank you. The only reason that I have given 4 stars is trying to get though on the phone to book appointment took around 18 calls before I got though (over 5 days)! The phone messaging service needs updating.

Booking the car in was quick and easy. There were a couple of additional items that needed attention, so I agreed to them and the work went ahead. Not cheap, hence experience was not 5*

Very pleased with service on my Honda Jazz carried out by Brayley Honda Leatherhead. Car returned running beautifully and spotless. Tina & Colin were really helpful from booking in to return of vehicle. Seamless operation and would recommend without hesitation. Really nice people to do business with.

Having the car picked up and returned made this an easy necessity.
The staff I dealt with, Tina and Paul were most pleasant and helpful.
The car was returned promptly and all looking good.
Thank you.

Very friendly and helpful, found a solution and saved me another trip. Always a great experience.

Excellent service, easy booking, nice professional people

Great, polite, customer oriented service. Used for a number of years, never disappoint.

Just an all-round positive experience. Not only did Orla manage to get me in last minute, I was offered a courtesy car and they kept me informed with the progress. The car is fixed, had been washed and vacuumed, and the service in person at the sales office was just outstanding. Both ladies were fantastic.

Excellent client service reps. Efficient collection and delivery service. Car brought back immaculately clean.

Friendly, knowledgeable and car was returned very quickly and clean!

All all the staff were extremely helpful and kept us updated with progress.Car really looks like new and was ready sooner than expected We are now upgrading to the HVR.

The staff were very helpful and went out of their way to keep me updated on when my car would be ready.
Tina spent time explaining the 2yr and 4 yr service plans with me.

Made booking online and was confirmed next day by phone.
Drop off and collection was easy and staff were very efficient and friendly

Friendly, helpful staff. Service, MOT and clean completed in 4 hours. This is why I love the Honda experience.

Great service in every way.

Great staff. Super efficient, professional, courteous and warm. A surprisingly pleasant experience all round- great team

I bought a new Honda Jazz Crosstar from Brayleys in April 2023. A brilliant car but it developed a creaking sound from the back. I suspect it's not serious but thought it should be checked out and didn't want to wait until the car's first service in April 2024. I was hoping that I could go to Brayleys informally (ie without a formal appointment) but just so that their mechanic could say what they thought was the cause of the noise and whether or not it was all right to leave any work to the next service. If the work couldn't wait or it required further investigation, I would have booked the car in in the usual way - I wasn't expecting to jump the queue. This proved impossible. I was told I had to make an appointment so that they could make a thorough examination for which there would be a charge. This was Brayley's Ewell branch. I decided to try their Leatherhead branch but was met with the same reaction. When I (reluctantly) agreed to an appointment, there then arose difficulties in booking because they were unable to arrange collection or a loan car. So, Brayleys were insisting that I leave the car with them but it was up to customer to sort out how he was going to get to/from the garage. Finally, they suggested I have a "waiting appointment" ie I waited while someone inspected the car. This sounded suspiciously like what I had asked for in the first place! I went to Brayleys, Leatherhead yesterday. I never met the mechanic who tested the car. I was simply passed a message via the receptionist that the car had been inspected and "there was no noise". When I queried this, the receptionist simply repeated that the mechanic had said that there was no noise. When I asked to speak to the mechanic this was resisted on the grounds that "he was involved on an MOT and it would take him at least an hour".
I have gone into some detail because there is more than one problem with the whole experience. First, the impression is created that 1. the people at Brayleys regarded the whole thing as too trivial to be worth taking seriously and 2. the priority is to protect the people at Brayleys rather than trying to satisfy the customer. The situation yesterday was particularly astonishing. I am the customer and should have been given the opportunity to discuss the issue with the professional whose conclusion differed from mine but it was quite clear that this was going to be resisted. Second,there seems to be no "give" in the system; I appreciate that the mechanics can be under pressure but so can the customer (remember them?) and the system should be flexible enough to allow the customer to take informal advice when the need arises.
Finally, Brayleys need to sort out the situation with their service of picking up and dropping off of customers' cars. This is an important issue - I wouldn't have bought the car if I thought that there would be any doubt about this service being available.