Brayleys Cars - Brayley Honda Ewell Arvostelua 

Very efficient and good customer service

Excellent service!! Highly recommended.

You are always so pleasant to deal with, and efficient.

Pity that Brayleys Cars now charge £50 for collection from Thames Ditton especially as public transport for a disabled person from Thames Ditton to Ewell is not easy. The actual service was fine - no complaints about that.

David Green the salesman has helped us in the past with car buying and is very efficient and jolly and attempts to get the best potions available for us
The service arrangements were average keeping us informed and the visit was on time

Very efficient sent me a video showing my car around and underneath which was reassuring.
Staff were pleasant from start to finish.

Excellent service as usual all the staff very helpful i would recommend without hesitation

The booking in was smooth and very friendly. A good video - underside of my car was interesting - a really useful tool. Service completed efficiently.

A very quick and easy process from start to finish. Paul and Jerome answered all my questions on the vehicle and I’m one happy customer.
Thanks again lads

A fantastic and professional service from Brayleys Honda Ewell. Peter carried our my transmission oil change and health check and supplied a video of his findings. It was so reassuring to go through the work in this way as he clearly knows his craft. All staff were polite. Thank you!

Excellent sales experience – friendly, responsive and incredibly helpful from start to finish. Unfortunately, the Service/Aftersales experience has been the complete opposite, with frustrating back-and-forth communication and very little reassurance. A real shame, as such an excellent start has been overshadowed by very disappointing aftersales support.

Quick and easy system to book the service/MOT and hire car. When I took my car in I was seen quickly and the work was carried out in good time. Impressed with the feedback about my car and what work may be needed in the future.

The gentleman on the front desk was very helpful, knowledgeable and professional. Great service from start to finish

Service staff were friendly and helpful and kept me informed. The technician managed to find and fix a squeak which had recently occurred.

I am writing this review to share my extremely disappointing experience with Braleys Honda. Based on my experience, their sales practices and vehicle standards fall well below what anyone would expect from an authorized main dealer.
Here are the key issues I encountered:
* Aggressive Hard-Selling & Pressure Tactics: Prior to even seeing the car physically, the sales manager aggressively pushed me to transfer the full payment of roughly £10,000 in advance. A day before my visit, the manager even raised his voice over the phone, telling me to pull out of the deal because "10 other customers were waiting for the car."
* Misleading Pre-Purchase Information: I was provided with photos, videos, and descriptions over the phone that completely failed to reflect the true state of the vehicle.
* Severe Undisclosed Exterior & Interior Damage: After driving 2.5 hours on a hot Sunday to inspect the vehicle, I found:
* Over 10 deep scratches across the front, rear, left, and right panels—with paint stripped down to the bare metal.
* Significant damage/fogging on both front LED headlight units.
* Interior condition far worse than described: heavily worn steering wheel, badly worn seat bolsters, and noticeable stains on the rear seats.
* Questionable Service History Claims: I was explicitly assured in writing and over the phone that the car had a full Honda service history. However, upon arrival, they claimed they couldn't locate the service book and offered to simply issue a blank replacement book and stamp it on the spot.
When I arrived, the customer welcome from management was noticeably unwelcoming, but the appalling condition of the car made the decision simple: I walked away immediately.
I have full documentation, recordings, and photographic evidence supporting everything stated above. A franchise carrying the Honda name should adhere to high standards of transparency and vehicle preparation. Potential buyers should exercise extreme caution before dealing with this site or transferring any money in advance.
Given how severely this location fails to meet standard main dealer specifications, Honda UK should urgently review and revisit Braleys' franchise certification.

Very helpful video sent, showing what was needed.

Booked my car into Brayleys Ewell for 8.30am on 28/7/26. I was seen straight away. I was offered a drink from a very clean drinks station and parked myself on one of their comfy chairs. I was kept informed about how the service was going, and when they had finished they kindly parked it on the forecourt and not that god damn awful carpark that sets all the sensors off in my car as you wiggle out of it. Thank you for getting it done quickly and to the lovely polite admin staff. I will be back next year 😊

Servicing work was well explained and carried out accordingly in a timely fashioned while keeping me informed.
Only one issue compared with other Honda and Toyota service centres which the car will be washed as a courtesy, so was disappointed.