Brayleys Cars - Brayley Dacia Milton Keynes Arvostelua 

Everything was kept to the times stated and car was returned after being serviced and cleaned. Staff were on the ball and showed good customer care.

The salesman who greeted us instantly turned an ordeal into a positive experience, he was the only person to make eye contact with us when we walked into the showroom. Danny Marino gained our trust and then helped us to make a decision, everything was finalised quickly and effortlessly online. We later realised we’d purchased a car without even having a test drive! Though it was a newer model to our existing car and Danny made sure that during handover he talked us through all aspects of the car and it modern functions. He’s a brilliant ambassador to the company, his honest and smiling approach made a difference. The car is also delighting us with all its possibilities and it’s only 2 days old. Looking for a new or used car, go to Brayleys in Westcroft and ask for Danny, though you might find his enthusiastic smile first.

Staff friendly and professional.
Was disappointed when I dropped my car off for a service, I mentioned that I was not local and was going to wait for the car, they made me wait until the end of the day. I dropped the car off at 8am and picked it up 4:45pm. Over 8 hours and they made a note and were aware of me hanging around.

This was the first time I'd purchased a new car. Apart from the slight hiccup when the original sales person decided to leave the company with no notice, which meant our order had to be allocated to another member of the team, it was a fairly straightforward process.
The handover by Danny was the most comprehensive one I'd ever seen, so 5 stars to him!!

It's a waste of money they apparently check many points in your car and each year change oil or filter etc ,depends...also wash and hoover properly...but honestly it's my second time with Dacia and I don't know if is the quality of the parts especially in pad breaks or discs but two times in June 2021 and August 25 they should reported something about that they didn't and next year always the discs has gone in 15000 miles and 2 two year consequences better for them you must pay 400-500 pounds for new discs and pads and a new car with less than 2 years old ....it's basically frustrating

Efficient service. Even cleaned my car after service and MOT. Great Dacia dealership.

I was looked after so well by James Turner at the Milton Keynes office. The Scenic I have had from new is 25 years old, so a lot of things have changed in that time. James was exceptionally helpful to me, explaining all the gadgets on the Dacia Duster, how everything worked. He didnt rush anything. It didnt matter if I asked silly questions, he was so kind and understanding. When I picked up my new Dacia Duster Extreme, he went through everything again, he paired up my phone for me, loaded my favorite radio stations. Showed me how to work the maps, he was very thorough. I cant thank him enough for his help, and understanding as he realised how much my old car meant to me. He made it so much easier. Thank you James, you were amazing, you did a fantastic job and made me feel really happy about picking such a fantastic new car. 😀

Happy with new car.
Staff helpful and friendly.
Test drive easy to arrange.
Salesman responded quickly to my autotrader request.

However, mention of new mats and wheel locks during handover was odd because there weren't any wheel locks and the mats looked like originals. Car had been washed and dash wiped but had not been vacuumed so did it myself. (First world problems, new mats plus wheel locks < £100 on a 13k car, vacuume 15 mins).

Had a few questions about the car - was initially told it was a 1.3 when it was a 1.0 , and given misleading info about wether it was a hybrid or not. Resokved in the end.

So good on the whole but could benefit from a bit more attention to detail.

The lady on reception was courteous and helpful.
She asked if it was ok to wash the car, I replied yes fine.
I had to call at 4.15 as I had heard nothing from you. I was told about 20-30 minutes
As I had a lift organised I came up and waited until the car was ready. After going through was what done etc and I paid, she went and found my car and parked it nearer to reception which I really appreciated.
However it was very clear that my car had not been washed.

My MOT was done quickly, easy booking as well!

Car was exactly as described and well priced. Had good communication throughout and when I went to collect it I was made to feel very welcome. Smiled all the way home in my new car

Booking, service and showroom experience - would award five stars. However, two phone calls to the service team, before service and before pickup, went unanswered.

Just like to say thank you to Chris for being professional and helpful. Sometimes you return to somewhere because you like the person you are dealing with……Thanks again Chris.

Easy booking process. Was offered a place to park in an otherwise really busy parking area. MOT and Service was completed in 2 hours whilst I waited (had a coffee in Westcroft Centre nearby) Car was cleaned up as well which was a pleasant surprise. This was my first service with them and it went well

A very professional team. A busy place but I've been serviced in good time.

Bought the new Dacia Bigster. 6 months down the line Engine at risk of failure, followed by numerous other warnings or faults and one complete breakdown. 3 months on and 6 courtesy cars still not fixed after numerous attempts backwards and forwards to the dealership. Have had to complain at every stage to attempt to get it sorted. Extremely stressful, mentally draining and time consuming.

Danny was so helpful throughout the process and nothing was too much trouble

Everyone was very kind especially Andy who seemed to understand my needs very quickly and was remarkably patient.. thanks Andy

Everyone was polite professional and friendly. But please keep the disabled bay free for disabled people. I rang the night before and was promised it would be free. It wasn’t. It was being used for sold cars due to be picked up. I can’t get my wheelchair out and push it up hill. Fortunately Nick helped me. But that’s not the point. I should be able to park the same as able bodied people. Especially when booked in, but I shouldn’t have to ring up and check. Otherwise 5 stars! Lovely people. I wouldn’t mention it but I was told it’s always used for sold pick ups.

The date of my visit might be off by a day!

Slight issue when checking vehicle in for annual service, in that the booking made a few weeks beforehand wasn't showing on the service system, but was accepted for service on the day anyway along with a courtesy vehicle after a very short wait.
Good communication throughout, with total charge as expected, all sorted out within the day as required. See you next year!