Bottega Veneta Arvostelua 

I had an EXTREMELY disappointing experience at the Bottega Veneta store in Doha Airport.
Upon arrival, I saw a bag I wanted to purchase that was on sale but when I tried to purchase it I was told I couldn’t buy it unless I had a departing ticket.

I spent significant time in the store with the associate, expecting a smooth purchasing process, only to be denied at the till due to a lack of clarity in your policies.
I had just arrived at the airport but I was leaving in a couple days.
I explained I would be flying out in a few days and the sales associate told me she would reserve the bag.
She messaged me on WhatsApp to confirm.

However, when I called the store later to let them know I have my departure ticket and I can make the purchase - I found out she never reserved the bag—nor did she notify anyone of our conversation, or even let me know she wouldn’t be reserving it. I had to chase them repeatedly, racking up an international phone bill, only to be met with vague answers and zero accountability.

I had the chance to buy the same bag at Bottega stores while I was on holiday but I didn’t because I trusted the staff at Duty Free who said it was reserved for me.
Furthermore the bag was still available to order in to the store as I was informed by my Sales Associate in Bottega London, however Bottega in Doha airport did not make the effort to explore other options.
I also asked to be informed when the next sale would happen and—no surprise—no one ever got back to me.

I filed a complaint but the managers were dismissive and didn’t even apologise until I directly told them it was unacceptable that no one had apologised. They offered no solution, just told me I could return to the airport and buy any remaining bag—basically what any walk-in customer could do.

This was NOT luxury service. It was careless, disorganised and unprofessional.
I expected so much more from a brand like Bottega Veneta. This experience falls far below the standards of customer service one would expect from a store operating in a premium duty-free environment. No wilful apology, no solution, just dismissiveness and rudeness. This is not what I expect from a luxury brand. AVOID if you value proper service.

I ordered a bag online and paid for the $25 overnight shipping and received a different bag. I always record myself opening large purchases because you can always use it as evidence incase there is a problem. I took videos of myself sending it back and photos of the FedEx drop-off confirmation. I sent it back the same hour I received it and talked to Shakia and Ethan regarding this problem over email and the online chat feature. There was no resolution and was told it would take 10 business days to to complete the exchange. You cannot call yourself a luxury company if you guys cannot quality check prior to shipping out goods that are worth over thousands of dollars and take 10 business days to complete the exchange. Also, the return was delivered the next day and was not scanned yet because it still says "awaiting return" under my account. I would not recommend the customer service at Bottega Veneta and will no longer be shopping at this brand.

Tutto perfetto. Non comprendo il motivo per il quale ci sono recensioni così negative. Ho ricevuto l’ordine in 24 ore con assistenza clienti disponibile ed efficiente. I prodotti Bottega Veneta che già conoscevo sono sempre una garanzia, peraltro.

SCAM ! Delivered me fishing hooks instead of a Prada hoodie & D & G polo!
Need closing down.

Produit (portefeuille) sélectionné en ligne, mais indisponible en vente à distance. Je renseigne le formulaire de "réservation" pour la boutique au Bon Marché à Paris. Demande de réservation confirmée le 29/12/2024. Depuis ? Rien. Aucun retour du service client, pas de prise de contact du Bon Marché... Personne ne répond au téléphone. Habitué au maison de "luxe" qui soignent leur relation clientèle. Si le client est traité ainsi, la qualité des produits doit être tout aussi peu soignée.

Non si meriterebbero nemmeno una stella. Un brand del genere che si affida a corrieri poco professionali. Spedizioni che dovrebbero essere consegnate in 24/48 ore, che arrivano dopo 15 giorni. E non stiamo parlando di borse che costano poco, ma sono investimenti. Poi chiami per avere spiegazioni e nessuno ti sa dire niente, perché una volta che il pacco viene affidato al corriere, a loro non interessa più niente

Kundenservice im Store Frankfurt Katastrophe! Reisetasche schlechte Qualität. Reperatur / Umtausch ausgeschlossen. Und schon wieder ein Kunde verloren

Qualität war nicht in Ordnung, Kulanz und Reparatur abgelehnt. Nie wieder.

Is there anyone can help with an order from Bottega venetta. I've waited 8 weeks and the parcel has been packed incorrectly for the 2nd time and is on hold as dangerous goods. Customer Service does not help at all. Don't know what to do next?

Fermoir de sac cassé au bout d'une heure d'utilisation.
Service client non réactif, qu'il faut relancer pour avoir une réponse.
Entre 8 et 12 semaines de réparation annoncé....
Seul le prix est luxueux; la considération pour leur clientèle ainsi que le SAV sont déplorables.

The customer service experience so far for the online store purchases has been abysmal. The staff are incredibly rude and unprofessional, it is unclear why from the moment the call is answered there is immediate disdain from the staff. Poor service thus far, not inclined to spend anymore with the brand or particularly trust the service moving forward.

Borsa acquistata 6 mesi fa, già usurata. Invece di ripararla gratuitamente,

I servizi da effettuare sono:
Border 280€ (rifacimento del bordo della borsa che è la parte più consumata)
Cleaning 90 € (pulizia del corpo della borsa)
Handle 180 € (sostituzione della tracolla)

Vergogna

Absolut katastrophaler Kundenservice und eine miserable Produktqualität.
Ich habe vor 6 Wochen einen Gürtel dort gekauft, den ich vielleicht 10 mal getragen habe. Dieser Gürtel ist gerissen, da das Leder nicht mehr verwebt, sondern billig geklebt wird. Der Kundenservice möchte den Gürtel jedoch nicht umtauschen, sondern ins Atelier einschicken, um die Qualität zu überprüfen, was etwa 2 Monate dauert. Anschließend wird der gerade einmal 1,5 Monate alte Gürtel dann geflickt. Eine absolute Frechheit und ein Kundenservice, der mit Luxus nichts zu tun hat. Zudem ist die Kommunikation über den Shop in Düsseldorf eine absolute Zumutung. - 0 Kompetenz! Dies war definitiv mein letzter Einkauf bei Bottega Veneta!

Esperienza estremamente negativa sia a livello di professionalità che di qualità del prodotto.
Ho avuto modo di verificare una differenza abissale nelle relazioni col cliente tra negozio Gucci e questo negozio, per un piccolo difetto in una borsa Gucci ho avuto una celere soluzione gratuita ed un eccellente trattamento dal personale; all’opposto racconto quanto successo ieri pomeriggio.
Ho portato una postina Bottega Veneta con evidentissimi difetti di qualità inaccettabili x questo prezzi e l’accoglienza è stata di un venditore assolutamente non empatico che asseriva che la borsa non presentava grandi difetti ( VEDI FOTO) Date le mie rimostranze ha chiamato un’altra persona che ha proseguito con lo stesso atteggiamento presupponente ha chiesto 280 euro solo x sostituire il bordo difettoso senza considerare la pelle della borsa è tutta screpolata pur essendo sempre stata riposta nell’apposita sacca trattata con cura e utilizzata occasionalmente.
MAI PIÙ comprerò una borsa di questo brand sperando che le altre che ho abbiano una qualità più dovente.

MANCANZA TOTALE DI IDONEITÀ

Ho avuto modo di sostare a Capri qualche giorno, in veste di giornalista di moda per analizzare i trend dell’anno andante.
Ospite del JK, ho avuto modo poi di salire in piazza per poi scendere nella rinomata via della moda, nella quale ho deciso di entrare in “Bottega Veneta”, sia nello storico punto vendita che fa angolo con Chanel, sia nel nuovo punto vendita dove mi hanno spiegato essere punto dedito alla vendita del READY to wear.

Purtroppo ho avuto l’occasione di avere a che fare con una venditrice (se così posso definirla) o magari una runner piazzata da venditrice perchè forse a corto di personale, totalmente e dico totalmente maleducata.

Essendo già in possesso di due borse di Bottega veneta (long andiamo e andiamo rettangolare con tracollina) avrei voluto tanto arricchire la mia collezione con una nuova borsa o un nuovo acquisto, ho quindi deciso di chiedere più di un prezzo, alla terza richiesta la venditrice (sempre se così si può chiamare) mi ha detto che non poteva di certo perdere tempo con me perché al mio posto ci stava qualche ameiricano che l’avrebbe fatta guadagnare una percentuale (non so se veramente esistono le percentuali attualmente in tutte le aziende).
Ero vestita con uno shirt di jeans e una camicia di lino bianca di brunello cucinelli, e con una borsa anonima di Hermes innnero.
Forse il mio abbigliamento ha fatto credere che non avessi abbastanza fondi per investire nell’acquisto di un nuovo prodotto ma tutto ciò credo che sia terribile come esperienza.
La ragazza in questione ha i capelli corti e biondi e gli occhi azzurri, non ricordo bene come si chiamasse se Arianna o Francesca la memoria non mi aiuta in questo.

Ho sempre invece avuto il piacere di avere a che fare con Giusy, una donna dai capelli corti e ricci che quel giorno non ho visto più ed ho avuto modo di conoscere Andrea, non so che ruolo abbia ma abbastanza disponibile, e anche una ragazza dai capelli rossi molto simpatica ed una donna (credo russa) davvero molto gentile.

Inutile dire che non ho continuato il mio acquisto , che è poi avvenuto in un altro store, Dior per il valore di 4800 euro.

Spero davvero che la mia prossima esperienza ci sia ma di sicuro eliminerei certe persone dallo staff.

Bottega Veneta brand and store are such a scam and a fraud . They scammed me for 1120 pounds . Such a disgusting quality and on top of that theft and mistreated and manipulated.

Absolutely criminals.

I was scammed by Bottega Veneta.
I am a victim of their fraud.

I am a swedish German citizen new in London . In work as a CEO for a tech consulting company .

I bought a pair of Bottega lug boots from a 3rd party called Matches Fashion. The boots were faulty. I was told by matches store to go directly to the main brand for repair.

I went to Bottega Veneta store in Harrods, they took the boots for repair which took 2 months. And after 2 months they didn't really repair the boots. They lied and said the boots were repaired but the boots were not repaired.

After discussion with them they said they will give ma a refund from the Bottega store in New Bond street.

I went there , they took the boots, the processed the refund . But the refund never arrived to my account . I called them and spoke with them over Whatsapp and they just keep saying there's nothing they can do.

I ask them for a refund ARN number but they refused to give it to me . No one to really help you or tell you why refund not processed as they promised. They refuse to help or answer or give me refund or give me ARN number .

This was a total Scam and a fraud .

Avoid this brand and store .

SCAM SCAM SCAM SCAM FRAUD FRAUD FRAUD FRAUD. Criminals.

Currently no shoes and no refund . But going to court .

ABSOLUT CRIMINALITY. I will take these criminals to court for sure.

My husband bought a small Jodie bag online for my birthday. It came without a certificate of the craft. My husband called the customer service and talked to someone named Ethan. He promised us it will be sent in a week. Never heard from him again. We called and this time talked to someone different saying that we’ll hear back from them in a week. Again, we didn’t hear anything. Finally today ( a month later ) someone else answered the phone and said we’ll never get it because we didn’t create a login when we ordered it and we can not return the bag. They are TERRIBLE !!!!! I will never ever buy from BV ever again neither should you!

No (anti) child-labour or (anti) slavery statement to be found on the website? Not to mention something about high quality standards etc. I do expect that at that price point TBH. It's not Primark or Shein after all.

The worst Customer Service I have ever encountered. I handed over two bags for refreshment and repair at the beginning of February, and to this day - the beginning of August - after nearly half a year of waiting, the bags have still not been sent back to me. After five months of waiting, the esteemed service informed that the bags would not be refreshed. Okay, things happen, but waiting almost half a year for such an assessment is a bad joke and a lack of respect. The contract I received stated the completion date of the repair to be 03.05, today is 01.08, and yet no bag has reached me. I am considering legal action. I advise avoiding this "luxury" brand.

Très bon accueil en boutique et très grande courtoisie. Bons conseils.