Bosch Home Appliances - Global Arvostelua 

Habe über einen Versand eine Bosch-Spülmaschine bestellt. Diese würde zügig und in unversehrter Verpackung geliefert. Bei der ersten Inbetreibnahme lief Wasser aus der Maschine. Der Bosch-Kundendienst kam schnell und teilte mir mit, dass die Maschine einen Transportschaden habe. Man bot mir eine neue Maschine inkl. Einbau an. Nach mehrere Telefonaten mit Bosch gibt es noch immer keinen Liefertermin für das Ersatzgerät. Der genervte Servicemitarbeiter teilte mir mit, dass es auch noch dauern könnte. Wir spülen seit mittlerweile 4 Wochen von Hand. Von Service kann nicht die Rede sein. Habe das Gerät jetzt direkt über den Leiferanten reklamiert.

Ergänzung 19.07.2023
Danke der Fa. Bosch für die standardisierte Antwort! Aber auf die "hohe Servicequalität" verzichte ich in Zukunft gerne. Das Gerät geht zurück. Ich kaufe mir nun ein Gerät von Miele.

Bosch offered an extended service warranty on a dishwasher, which has been helpful as it keeps getting glass and other items stuck in the pump, which causes it to stop working. The service process is Byzantine however, involving a call to a specific number which is not readily available on the website, and which the customer service people do not know about. Then, they require one who lives outside a major metropolitan area to wait for a call from the service person, whom they insist on contacting. The catch is, they slow walk that part until you call again, after no contact person calls. The warranty service desk then "escalates" the call based on your irate second call. Eventually, after still no call-back they can be convinced to give you that person's name, and you call yourself. The local service person is always competent, and sometimes communicative. The last person I had out 6 months ago still had not heard from Bosch, but since he was an authorized repair person he billed them after the call and that seemed to work. Now I am in the spiral again. Plan to have your dishwasher out of service for several weeks at least.

Stopped buying Bosch appliances a few years ago because of their poor quality, but was recently tempted into buying a tall larder fridge as it suited our purposes perfectly. After just a few months the bottom door shelf broke and smash onto the floor under the weight of just two bottles of milk and a small jar. Having a two year warranty I contacted Bosch only to be told it's plastic so it's not covered by the warranty! So is this why Bosch make cheap components in plastic so they are not guaranteed. Is this even legal? Any company proud of their product would guarantee them. Very different from Phillips who replaced a plastic reservoir on an Iron free of charge even though I told them I had dropped it.

Ein Kunststoffteil ersetzt (kostet 14 € bei Amazon). 230 € für 5 Minuten Arbeit in Rechnung gestellt. Ich hoffe, dass zumindest die Arbeiter anteilig bezahlt werden.

Quality of product sucks. I furnished my whole kitchen with Bosch appliances and now I regret doing so. The products are more expensive than other cheaper brands but way less reliable. My kitchen hood and oven stopped working after 2 years even though I hardly use the oven ( I only use it a couple of times a month). Replacement parts price are not only exorbitant but they only come with 3 months warranty. The technician who came to my house to do the trouble shooting has no clue about what he was doing, he was constantly on the phone with his office to check and take instruction on what to do - what kind of cxxx is this? Instead of charging per trip, they charge for trouble shooting of each item and they sent an inexperience technician to tell me to replace part after part

ARE bosch staff utter clowns? Engineer after engineer has been to this machine.......YET THESE " complaints experts"ARE STILL ASKI NG FOR INFORMATION THEY ALREADY HAVE!!!!! These buffoons dealing with complaints can get all the informationfromm their Customer Services colleagues on 0344/892/0115

For our gîte in France we bought a Bosch vacuum cleaner, Serie | 2 - Parquet Mini Air Turbo. I was brought up with the brand but this vacuum cleaner is the worst Bosch appliance I ever bought, it's a useless thing and a waste of money. There's absolutely nothing positive to write about it. What a disappointment!

nach einer gerechtfertigt abgegebenen negativen Bewertung unmittelbar über dieses Portal von Bosch Antwort zu bekommen ist ein Hohn. Ich habe auch direkt bei Bosch Beschwerde abgegeben, nach über 2 Wochen noch immer keine Antwort, auch etliche Telefonate haben nichts gebracht! … seit Monaten leben wir mit dem nicht abstellbaren Alarmton unseres Bosch Kühlschrank und ziehen den Stecker wenn wir in der Küche sind. Das hat nun ein Ende, wir haben zähneknirschend einen neuen Kühlschrank gekauft und der 3 Jahre alte Bosch geht auf den Müll. NIE Wieder Bosch!!! Auch werden wir den Verbraucherschutz informieren. Übrigen Ihr Bosch Service Alibi Figuren die hier blitzschnell antworten, es ist eine Verhöhnung der gutgläubigen Verbraucher!

Unfortunately BOSCH New Zealand is staffed with incompetent rude people that care nothing about BOSCH as a brand.
We got a new dishwasher in 2020, after 9 months bad rust started forming in what's meant to be a stainless steal surface.
I understand there is no much you can do about planned obsolescence but after contacting BOSCH this is what their representative Shanell Cook & complaints manager Sheryl Bacor response was:

"Surface rust is not a manufacturing fault, the corrosion has occurred from water droplets after cleaning/wiping most likely with a non-clean dishcloth and no stainless steel protecting oil having been applied post cleaning"

So they have said that we are filthy pigs therefore we caused the damage.
To make things even more unprofessional, without my consent, they used my private information saved in their system to send me a cleaning product that I didn't request or accepted.
So these unprofessional ladies have access to my private information, how lovely!

Stay away from BOSCH, is not the great quality that used to be and their customer service is non existing.

Absolutely rubbish

I have bought a nice fridge ok I though I did but ut git broken 2 month after and after more than 3 weeks of struggle I still have no replacement fridge from them.forst it took a week to get a visit of service person that confirmed that fridge needs to be replace as there was leak of cooling agent.tget first offered to replace ot with the model of d efficiency level instead of c that I bought originally. Then they found Siemens model with c class and it took 2 weeks to confirm tge delivery.16 th November I did not go to work to wait fir delivery they came at tge end of the ti e range they provided to tell me they can't fit in the lift.i wonder how delivery person of retailer did it and have not complained. So delivery parthner left and have not delivered the item. Since then my warranty case not solved and no fridge for 4 weeks. I can not believe that so much trouble I bought for myself new item from.bosch..

Bosch Home has the worst customer service I have experienced in my entire life - We bought a Bosch Fridge in January of 2022. We did not even use the fridge until April of 2022 because we were renovating the kitchen. It has since April broken and been repaired twice and now we have been without a fridge for 3 months and they are still giving me the run around after they told me they would be replacing it. I just called again after hearing nothing when I was told a dealer credit would be sent to Lowes in 3-5 days 2 weeks ago. I have asked to speak to a supervisor multiple times and have been told one would call me and have never had that happen. I called today and asked if I would wait for a supervisor and was told they would disconnect the call if I did not hang up. This is not acceptable.

The friendly and helpful service engineer turned up as planned and got my m/wave up and running.

Seit meiner letzten Info hier am 15.09 2022 Reklamation am 20.09 geschrieben mit Ticketnummer über Kontakt Bosch, automatische Rückmeldung Posteingang .
5. 10. 2022 reklamiert das noch keine Bearbeitung erfolgt und das bitte an eine adäquate Bearbeitung erfolgen soll und nicht wieder an eine unfunktiontüchtige Abteilung weitergeleitet wird die nach Blockvorgabe Reklamation bearbeitet, d.h garnicht !!!
18.10. 2022 noch immer keine Rückmeldung
Die Firma Bosch scheint das auszusitzen, wie gesagt der normale Kunde hat gegenüber der Autolobby keine Chance , wenn ich könnte würde ich jedes Auto boykottieren das Boschtechnik enthält .
Selbst Mitarbeiter haben intern keine Chance weiterzukommen .
Schade das viele auf solch ein Arbeitgeber angewiesen sind !!

We purchased a Bosch tumble dryer WTW85470GB which then broke down within a week of the two year guarantee expiring. Bosch were extremely unhelpful when we asked if they could help given that the guarantee had expired within the previous 7 days. Fortunately, my husband fixed the tumble dryer. However, it has subsequently broken down on another 2 occasions. We paid a relatively high amount for this product and feel it has offered very poor value for money. I used to think the name Bosch was synonymous with quality but I don't think this is the case any more.

Per BOSCH Shop etwas Zubehör bestellt. Geliefert worden ist teilweise etwas völlig anderes, anderes fehlt vollständig. Beim BOSCH Service reklamiert, innerhalb eine Woche keine Reaktion.

Gut, dann gibt es halt ein juristisches Aufforderungsschreiben an BOSCH und wenn sie nicht reagieren dann halt den gerichtlichen Weg. Auch ok, deren Kosten.

Kurzum: Ich werde nie wieder bei BOSCH bestellen.

Von mir aus können alle diese "Pseudo-Shops" abgestellt werden, im Vergleich zu Amazon ist das eine Katastrophe. Sollen sie doch gleich ihr Zubehör auf Amazon-Marketplace anbieten, fertig.

Aber bei BOSCH rauchen sie in den Entscheiderabteilungen lieber bestimmt irgendetwas Komisches, dass sie große Marketingkampangen "LikeABosch" fahren und die Fantastischen Vier mit Säcken an Geld zuschütten statt sich um zeitnahen und kundenfreundlichen Support mit diesem Geld zu kümmern.

Heads up. Bosch filter their reviews on their website and reject ones they don’t like as they did mine. I have Bosch washer/dryer, fridge freezer and dishwasher. I reviewed the washer/dryer and they rejected it as they didn’t like my negative comments.

Poor handling of the purchase of a lamp for an older extractor hood.
One mistake after another, both on the phone and in the administration. I had to fix the light myself with a part of the previous (broken) item. After much hassle the bill was adjusted and then: a careless, unfriendly, inconsiderate and extremely cool settlement followed. The costumer is king? Oh, no. Quite the opposite.
Leor, The Netherlands.

Bosch Boo!

A few year old B21cl80sns/01 fridge and the ice maker tray has cracked twice already. Easy fix, right? Just purchase a replacement plastic tray for $ right?

NO! They only sell the entire ice maker assembly...tray/motor/board/wiring/etc for $$$! The plastic tray alone is no longer available! B O O!

The issue is the part is no longer in stock anywhere because the genuises at Bosch no longer make the part!

Flawed design or incorrect materials choice causes the tray to crack and leak. Ckeck!

Lack of post sales replacement parts renders this fridge as the equivalent of a mid fifties "ice box" where you need to buy and keep filling ice cube trays for ice. Check!

Last P O S Bosch appliance purchase. CHECK!

What a disappointment coming from what was generally perceived as a premium brand!

Bosch...B O O !

HEA513B.2 gekauft, Alarmton ist ein leises 5x Piepen, danach wird der Alarm automatisch deaktiviert. Man kann es nur wahrnehmen, wenn man direkt daneben sitzt und kein Radio oder Mikrowelle angeschaltet ist. Sitzt man z.B. im Wohnzimmer und würde bei Alarm in die Küche gehen, man kann es nicht hören. Auf Nachfrage (nachlesbar in Facebook, Bosch Home) mit Video wurde mir von Bosch mitgeteilt, es gäbe keine Möglichkeit der Lautstärkenanpassung.

Na klasse, da kann man den Alarm auch gleich sein lassen. Welche QM gibt so ein Produkt frei? Nur Fachkräfte am Start und ich sitze jetzt dem Teil. Vorheriger Backofen/Herd von Ignis (Bauknecht steckt dahinter) hat schön laut alarmiert und auch erst gestoppt als man es am Bedienfeld ausgeschaltet hat.

Bosch? FAIL! Never ever!

Deutsche Marken (zumindest vom Namen) kann man mittlerweile alle in die Tonne treten.

Soooo, Bosch verkauft also Waschmaschinen mit 2 Jahren Garantie, nur um dann, wenn zum Beispiel eine Socke irgentwo festklemmt, zu sagen, es war selbstverschuldet. Eine Socke in einer WASCHMASCHINE! Wie ist das bitteschoen selbstverschuldet? Stehlt wohl im Kleingedrucktem. Am Telefon zur Terminvereinbahrung war keine Rede von Rechnungen. Es wurde bestaetigt, dass die Reperatur bezahlt wuerde, da ich noch Garantie habe.
Was fuer eine Abzocke! Erwarten Sie eine dicke Rechnung. Bosch produziert also Waschmaschinen, in denen keine Socken oder aehnliches gewaschen werden koennen. Was fuer eine Qualitaet!