Miele Australia Pty Ltd Arvostelua 71

They are completely unorganised with their delivery and installations. Make sure you double check with them regarding the delivery date and what's included. I would never buy from them again. My items came in different deliveries and no installation. Also, no option in webshop - you need to call to confirm and book installation. Spend hours on the phone to organise this....

I always thought buying Miele (at “premium Miele prices”) meant two things - quality and service. My entire kitchen and laundry are Miele..but my most recent experience of this company has turned me away from the brand. I have an 8 year old WKF130 washing machine - it went into an error state so I went to book a Miele service to find the wait time was TWO WEEKS and later that day discovered their booking site was completely inaccessible. I can’t afford to be without a washing machine for 2 weeks while Miele gets their act together..so today I bought a Bosch instead. Half the price (of the 2018 Miele price) and it arrives in TWO DAYS. Interestingly, a new Miele could have been delivered in 5 days…just a shame Miele doesn’t put as much priority into supporting their existing customers. Will now continue replace all my Miele appliances with other quality brands at half the price. No more Miele for me - they’re just not worthy of my custom.

We recently purchased a dryer through Miele, after previously getting a washing machine, dishwasher and vacuum cleaner. Our experience with Miele can only be rated as high level. From the actual purchase process through to delivery, which was very quick with tracking that showed where the delivery vehicle was whilst on its way. The actual devices have been a dream to use, with no issues with any of them. I can only highly recommend them to anybody thinking of purchasing these type of products. Michael

This technician called at 3 to ask me what service I need Miele to do, I wonder why he knows NOTHING. I told him that to put the new seal on my 1 years old freezer, then he told me that he doesn’t have the part with him, he hung up the call. He called me again at 4:19 and said on the way to my place, I asked him whether he got the part or not, he said NO, he totally forgot what he said to me in just one hour ago. I spent half day to wait for Miele technician to come and fix the freezer problem from April until now is June. Can the manager call me? It seems like Miele has no technician to fix their products. HELP!

We’ve been Miele customers for decades. While our experience with the products has been positive, when these things break the customer service is terrible. When the dryer broke some years ago the technician that came out was unprofessional and difficult to deal with but they were the only option we were given. Now the washing machine is tripping the circuit breaker. After sitting on the phone with Miele because they offered to book a service appointment they come back to the line and tell me “there is no bookable service appointment” for me. The person on the line could not tell me if that meant nobody provided Miele service to our area, which Miele happily delivered the newly purchased appliances to. All the phone agent could do was read script that didn’t provide any clarity as to what they were actually saying. They could not answer a question clearly or provide accurate details of how to get their product serviced. I’d like to not have to buy another washer dryer pair, but it looks like I might have to. It definitely won’t be another Miele.

Miele Blizzard CX1 Cat & Dog Bagless Vacuum

Best vacuum I have ever purchased. I read some of the reviews with some being mixed responses. Love the Long cord allows me to vacuum through each room. What really sold me was it collects my Japanese Spitz hair on high pile carpet. Amazing. If I could give 10 stars I would...Ok I read one review about the hair caught in the brush head...happy to pull hair out of the brush head, instead of manually brushing my carpet on my knees. I can not fault this amazing invention. Compact, separates dirt from hair and easy to empty. A1 .. buyers will be pleased...

absolutely appalling product and after sales service- short lifespan of product. not worth the price, will never buy miele again

Best products, worst delivery and install service. Even worse aftersales service trying to get it rectified in Brisbane

The vacuum cleaner has only recently moved out of its warranty period by approximately one month; however, it has been experiencing intermittent issues for the past six months. During this time, the power indicator would illuminate, but the motor failed to operate reliably. There were also multiple occasions where the power cable retracted unexpectedly into the unit, and the appliance frequently overheated during normal use.
The product has now ceased functioning entirely and will not power on at all.
Given that these faults began while the product was still relatively new and well within its reasonable expected lifespan, the overall quality of the appliance is deeply disappointing—particularly considering the premium price charged. Despite the product being marketed as utilising “German technology,” the performance and durability do not reflect this standard.
When contacting customer service, I was advised that a $40 inspection fee would apply. This is frustrating, especially as the issues were evident shortly after purchase and persisted throughout the warranty period. The experience gives the impression that the product is designed to perform only for the duration of its warranty.
Overall, the level of service and product quality has been unsatisfactory given the cost. Based on this experience, I would not consider purchasing Miele products again and would instead recommend exploring alternative brands that offer better value and reliability.

Unfortunately I have to agree with all the other reviews here. Would never purchase these expensive appliances again. Miele washer and dryer came with our new apartment. Difficult to understand instructions for the washer. Poor service from Miele South Melbourne Australia. 1300 “help” line is just gives dead silence.

I would never buy Miele again. Our $4,000 freezer never properly made ice. I waited 2 months for a technician who never showed. Now they are giving me another appointment in 1 month (although have already had to clear out freezer for defrosting process).

When my family moved to Australia We decided to purchase the whole range of Miele products including washing machine, fridge, vacuum cleaner, drier and dishwasher. We trusted quality German brand to last for a long time hence we paid premium price. I couldn’t be more wrong. Fridge door handle snapped after 1 year and door hinge was gone after 3 years ears. My washing machine lasted 4 years and the motor is gone. Dishwasher is worse than my old 12 years old Bosch. I am happy with vacuum cleaner

During the last 15 years I have purchased 7 Miele kitchen and laundry appliances. When I pay a premium price for a product, I expect high quality and longevity, particularly when Miele advertise “design that makes you fall in love, longevity that never makes you fall out of it”. Of the 7 appliances, 3 have had serious problems with poor quality materials and/or manufacturing (2 dishwashers and 1 induction cooktop). A 42% failure rate. The problem with one dishwasher was serious enough for Miele to eventually replace it. With all 3 issues Miele has been difficult to deal with, and extreme persistence was required to achieve resolution. The last dishwasher developed rust in the door 3 years from purchase. I phoned Miele Customer Support 6 times, spending over 5 hours on the phone. Each time I was unable to progress resolution with Customer Care who refused to connect me with anyone who could resolve the issue. On two occasions they agreed to transfer me to the resolution Centre but on both occasions, I was left on the line for more than 30 minutes until I hung up. When Miele undertook to phone me back, they never did. Miele Customer resolution did not reply to emails and when I asked why I was informed my email had been referred to a staff member who had gone on leave. Miele customer service is the worst customer care service I have ever experienced. Their products and customer service do not meet premium standards.

Be wary if purchasing a Miele oven etc. especially in South East Queensland. If you experience any problems it may take several months for a technician to service or repair your appliance. In my experience on making a booking thru Miele for an oven repair in December, on the day of I was contacted by Miele to say technician has cancelled and automatically re booked for another date, 1 month later, day prior received email to say booking cancelled and re booked for another month later. Later the same day received a text and email to say the tech would be there on the day as booked. Confused I rang Miele on morning of to confirm that they would be in fact coming - they confirmed YES they would be there between 8 and 12pm. Didn’t arrive - At 1pm I rang Miele again, sorry your appointment has been changed to a month later!!!! 2 Months to repair oven not to mention wasted morning - still waiting - let’s see if they turn up this time.

In my Meile My microwave /oven combo the door wasn’t closing properly hence the microwave wasn’t warming the food ( safty action) I knew that some aspect of the door needed attention . had a Melie technician visit, who apparently has been working for Meile for 10 years. The first thing he tells me is that the two side panels are not Meile. ( which it is) because I bought the whole thing from Meile!
He rings another technician who confirms that it is.
Then he removes the section of the door from the glass and lets me know the spring is not working as it should , and that whole section ( which is most of the door ( less glass) needs replacing . I was fine with that . This whole exercise took less than 10 minutes. After which he takes the door out and refits the door at least 3 times over ( not sure why as he already knows it is the spring . He tells me it will cost #840 dollars . I was a bit shocked . So said i will let Meile know after speaking with my husband . (I had a month to decide) .
Rang Meila again , to order the door and was told the door only cost 540 dollars.
By this time I have already paid 199 dollars for a call out fee which includes half hour of labour. Of which only 10 minutes was actually used. It doest take long to remove the old panel and replace it with the new one .
So why am I charged 300 dollars extra, when the part cost only 540 dollars . I have spent a few hour trying to get an itemised bill from Meila for the extra 300 dollars so far they just go round and round giving me vague excuses. I know for sure there is a discrepancy, because the the lady who took my last call (Joanne )who was so well spoken gave me a 25 % discount not sure how that came about . What are they covering up ? I hope the Meile CEO gets to read this if a company like Meile cannot give an itemised bill for their services there is something fishy going on .
I have already paid the call out fee. The fixing of the door takes about 10 minutes so why the 300 dollar extra fee .
I will not be buying any Meile products any more as over time the costs are more, service charges are high with poor customer service, not sure if Meile still stands for its old product value . There are many more mid range products that have quality service and are good Australian products .

I bought a Miele tumbler drier, went to pick it up from the Harvey Norman warehouse. No drier. No apology, no communication from Miele, I could only speak to someone in the Philippines. Eventually they have sent a replacement to the Harvey Norman warehouse invoicing me for another $1900!! Appalling customer service or lack of it. The brand is now dead to me!

The warranty is absolutely useless. They are totally unable to book a service appointment for me. Dryer has never worked. Will never buy Miele again.

Used the Miele blizzard vacuum today while I have owned it for a while it has been used by another person. Went to use the telescopic brush and when the time came to adjust it back it would not move. Tried to look for online tips and none of the videos showed anyone adjusting the brush into original position. The online ma ual was of no assistance and the customer online 24 support and online question form could not be located. After ten ,I utes of significant pulling and wriggling the nead moved quickly and violently causing a significant cut on finger. The vacuum may be okay but if adjustable parts do not EASILY adjust then it is a fairly useless feature and product. I do not have strength or physical issues and would therefore certainly not recommend to anyone with arthritis or other physical challenges with hands. Have taken a photo of my finger as evidence.

If I could give a rating of 0 stars, that’s what they would be given. I have a Miele Oven which has been an amazing oven for the last 12 years, however, it is now losing heat whilst cooking. I have had 2 technicians out in December hoping it would be rectified before Xmas, the problem still exists. I called again 30 December, was told they would escalate the job and have a manager call me within 24 hrs, as I advised them I was hosting New Year’s Eve and needed it attended to immediately. I did not receive a call from the Manager. I called 31 December waited on the phone for 55 minutes only to be told they would have the scheduling team call me. I asked to speak to the supervisor and was told the supervisor would not speak to me as it was nothing to do with them. Next time I need to purchase a new appliance, I would NEVER purchase a Miele product based on their NON EXISTENT CUSTOMER SERVICE!!!!!

The service department is totally incompetent. My 3 year old oven has not worked for three months. I waited a few weeks for the technician to come, only to be advised he could do nothing as he needed a second man to lift the large oven out. The Service Dept knew the oven model but ignored that. A wasted visit. Another appointment, postponed, a 3rd appointment, postponed, a fourth to be made. Christmas next week. Not happy.