Bosch Home Appliances - Global Arvostelua 

One Star because Zero Stars is NOT possible on Trust Pilot.

Bosch dishwasher Benchmark model # shv9pcm3n.

The door retention mechanism broke completely after only three months. Bosch denied the request for a refund or replacement. This is our second Bosch dishwasher with a failed door retention system in less than a year, and Bosch's Customer Service is terrible. They simply say they'll review your situation, and then reply in an email that the claim is denied, leaving us with a $2000 piece of garbage. Do not buy a Bosch dishwasher.

NIE WIEDER eine Bosch Waschmaschine 😢 Hätte ich mir mal ne günstige Gebrauchte irgendwo gekauft.
Vor wenigen Jahren Bosch Serie 4 Waschmaschine gekauft. Muß neben der Badewanne stehen, es geht nicht anders. Sie ist KOMPLETT verrostet und fällt auseinander.
Mit den Wäscheprogrammen bin ich zufrieden. Aber was nützt es, wenn nach kurzer Zeit schon die Füße wegrosten und der Rost sich die ganze Maschine hoch frisst. Fliesen versiffen schon lange und nun bricht sie vor Rost auseinander. Schrott! Absoluter Müll 😢
So eine furchtbare Waschmaschine hab ich noch nie gehabt und noch nie irgendwo gesehen.

Worst customer service. A brand new 13000 refrigerator came with a bad fan assembly so far 4 weeks and still waiting for the repair

Bosch cusomter service has not sent a repair person. I Started calling on 7/25/24 and the last call (my fourth) wason 8/12/24. They keep saying they will take care of it but nothing happens. I would not advise anyone to buy their extended warranty. What is it worth if no one is despatched?

I. Have been waiting for 30 days to fix my bosch fridge...because the company did an ordre from bosch for the power module from germany by DHL..
From 2/7/2024..
Till now i didnt get it 31/7/2024..
1 month without fridge at my home..and when i ask what can i do...the best option for them is to buy a new one.
I bought a small fridge hoping that maximum they will get the module in 10 days...but nothing change till now...that is the badest after sale services ever met with companies.
If there is a 0 star i will put it..

Wij hebben de Bosch koelast met vriezer waar je ook water en ijsklontjes kunt tappen. Helaas is er altijd condens bij het waterreservoir en bij de rubbers. Er altijd eenplas water op de vloer. Er zijn al zoveel monteurs gratis geweest (nu moet ik gaan betalen) de afgelopen twee jaar maar er is werkelijk niets verbeterd. Elke keer weer uren wachten/vrije uren opnemen. Het geeft ook schimmel. Ik raad u aan iets meer uit te geven en een beter product te kopen.

Wish we would have read reviews prior to purchasing. I anticipate functional issues in the future. For now, what I think is terrible is the design. The silverware container is awkward and takes up 1/4 of the space. Our 10 year old dishwasher had the silverware container on the door- way better use of space. (Not Bosch).

In addition, the size and angles of the prongs are awkward and don’t hold glasses on the top effectively or plates on the bottom. If anyone figures out how to place bowls please let me know. I’ve never had to review an appliance before, but this product is the worst.

My husband likes the tools, so that’s why he bought it.

Bosch Benchmark Series NETP068SUC
30 Inch Electric Cooktop
Like our other Bosch appliances but not this. Bought it new for our kitchen remodel last year but will replace it assoon as can find one that will fit in oour countertops Not happy with this cooktop. 1.Over engineered - requires 3 touches to control s for 1 function. 2. Poor heating speed. Takes forever and only 1 burner has a quick heat. 3 Controls slow to respond for heat. Different burners heat different ly. 4 controls not intuitive 5 features not necessarily useful - kitchen timer is built in but when cooktop shuts off, so does timer! 6 both too hard on purpose and too easy by accident to turn off a buner. 7. Smooth cooktop is Not smooth ridges make it hard to clean, get dirty easier tjis is our FOURTH solid surface cooktop and first one to have this problem

Service is beyond terrible. My dishwasher was defective from the factory. I removed the stickers on the door and removed the glue. I have the model number and I have the model number of the defective part and I have the serial number of the appliances and the customer service people are just beyond rude.

I purchased a 36" free standing range 3.5 years ago. I was told by one of the Bosch certified Tech's that my thermocouple was bad. I ordered the part directly from Bosch and installed the termocouple (~$250.00). This did not fix my problem with the oven. I then called the same tech back who just left my house to find that the termocouple Bosch sold me is defective. Because I installed the thermocouple and not the tech, Bosch is not refunding my money. Bosch should have made that known prior to selling me the part. Their customer service is the worst I have experienced in my life. They do not give two you know whats about my problem.

Called Bosch, with Regards to my dishwasher. Staff refused to acknowledge my concerns and asked me repeatedly to provide the ENR number. Asked her many times if it's the number that was put in the warranty and she said no. Told me to open the dishwasher and it's somewhere. If I can't find it, then she can't help me. Asked me to go to YouTube to find that out. Did it and it was the exact same number on my warranty card. It is already very stressful to have the dishwasher broken down and on top of that, this kind of service staff. Unbelievable.

Bosch used to have a good reputation but no more. We had a Bosch dishwasher that failed due to a manufacturing defect in the tub. The repairman was told by Bosch that it would be replaced for free. I made several calls to Bosch to find out the status. They always promised to get back to me but never did. This went on for about a month. We finally could wait no longer and purchased a new Bosch dishwasher locally hoping that Bosch would provide some reimbursement. About a week later we finally received a letter from Bosch stating they would provide only about a $350 savings if we purchased a new dishwasher directly through Bosch. It was too late for that. I then made several calls asking for some form of rebate/reimbursement and offered to send them the receipt for the new dishwasher. As before, they never returned my calls. I was finally able to get in touch with a "supervisor" and she flatly declined to offer me any reimbursement because I did not buy the dishwasher directly through Bosch. This is some of the worst customer experience I have ever had. I will never again purchase a Bosch product.

Good day

Your service is pathetic to say the least. Two weeks ago I logged a fault for our washing machine and our oven. Firstly the I only ever received a reference number for the Stove apparently the lady told me because I logged two service calls they only logged one. However they were for different serial numbers and Brands??????? (Makes no Sense)

I waited nearly a week for a response only to be told the gentleman is coming out on Thursday the 17 may 2024. I took off work and waited the whole day for him to come. I even phoned your service center at 15:00 and they confirmed the man will be coming that day.

No one contacted me by Monday. Then last week a lady called me to ask what the problem was and while I was talking to her she put the phone down. An hour later I get an SMS to say my request has been closed??????????????

Is this customer service?????????????
Is this how Bosch treats people?????????????
Do you even want to fix my oven???????????????

I am absolutely disgusted by your service and I will never buy Bosch and Siemens again. Clearly your quality and service have dropped as Bosch used to be a highly respected brand!!!!!!!!!!!!!

Thanks:

Wesley Swanepoel

Terrible service. We ordered a dishwasher. Got a message with a delivery time slot. The drivers were 30-40 min late, only to say that they have the wrong item.
We've spoken to customer service who could not help with the issue and said we need to wait another few days for it, they need to investigate.
No express or next day delivery offered. My husband took a day off to install it.
I think it's a high time for Bosch Home to look into their processes and best practices.
That was the last time we order from them.

Bosch products seem good value and reliable until my Fridge freezer broken as it was in warranty, called customer service to book an engineer, they checked my warranty paperwork I explained them about my child medical condition as his medicine need to be in fridge all the time, they booked engineer after 4 weeks. I can’t fix it locally because warranty will be voided. After 4 weeks engineer arrived and said I need to pay to fix the fridge and asking me for £160 because he can’t find my warranty details. I refused to pay him as he was trying to scam me. Long story short after 5 weeks my fridge is still not repaired. Spend nearly £600 on this fridge. Bosch should be ashamed of treating there customer so unprofessionally. Never going to buy any Bosch products again

Over a month to receive parts for an oven that failed under warranty as parts are not held in stock and need to be shipped from Germany. Technician attends to advise that he did not have the right parts.

Very poor supply chain management and unreliable product. Issue is not with staff as they are polite and helpful - issue is with poor upper level management.

I'm shocked. I couldn't even think of such a big company not having a competent person to talk to. Customer service is awful and they consider they can let themselves raising a voice at a frustrated customer. Was trying to get somebody to explain me why there is almost constant ice build up at the back of the fridge compartment of the appliance that we bought two weeks ago. The engineer came over ran the test and said everything's working as it should but never explained why the back of the fridge is icy instead of moist. He just suggested to call the shop where we bought the appliance and change it if we don't like it. We'll, we would've liked it if we knew why there is an ice and whether it's indeed normal because ice means sub zero temperature and it's not normal for the fridge. Followed the engineer's suggestion and called the shop and they authorised a refund but said we can think whether we want to return, change or keep the appliance and give a call in a few days and tell our decision. So I thought I'd give it a second chance and speak to somebody from the technical team at Bosch who, as I thought would tell me whether I'm doing something wrong or explain the ice on the back side. Guess what! There is no-one at Bosch to tell you that. Customer "service" representative started raising voice at me. Yes, I was agitated but I paid £780 quid for an appliance that I'm not sure is working correctly right at the start. The customer service people should be trained to calm the customers instead of shouting back at them! Anyway, that guy told me he'd send an engineer but couldn't promise it would be a different engineer (I didn't want the same engineer to come over and give the simplest answer of changing the appliance). So than that customer "service" guy took my details and said that since the retail shop claimed a refund nobody will be helping me! The frustration is beyond me! Never ever again I will consider of buying Bosch items! There is no competent people that could answer customer's questions and this also raises doubts over the quality of their overpriced products.

Beware of @Bosch_dws (Bosch Dishwashers)
I have a stainless steel tub dishwasher, that failed. It leaks. It works perfectly fine mechanically, but there is no service for a leaking tub. As per their own technician it is unheard of for a stainless steel tub to leak. They admit fault but I'm on my own to replace. Worst customer service ever. Stay away from Bosch. #Bosch #Dishwasher #dishwasherrepair #BoschAppliances #nocustomerservice #Beware #customerexperience #customersatisfaction

BOSCH SERIE 4 WASHING MACHINE. Leaks from the top drawer everytime I use it. Onto the floor, or into the drum, onto the nicely spun washing inside. I am told it's because I have low water pressure and it will never improve unless I spend thousands on new pipework from the street into the house. So the BOSCH SERIE 4 WASHING MACHINE can't deal with anything in the top drawer itself, but can if I manually open the drawer. HAS ANYONE ELSE HAD THIS ISSUE. Would not recommend this machine for this reason

*Note - we gave BOSCH the opportunity to make this right. Not only did they not do that, we asked if they would put in writing their refusal to do so, they said “we don’t do that.” That almost says it all.*. We purchased a BOSCH dishwasher for our home that lasted three years. That was not great but chalked it up to an anomaly. It was not. We purchased a second BOSCH dishwasher for our new home. We purchased it in October 2021 but, due to building delay's related to COVID it was installed almost a year later. We ran the dishwasher NO MORE THAN 200 times before it no longer ran. It took us a minute to find a licensed, reputable company as our home is in a very rural area. Diagnostics determined the motherboard had failed. We paid $749 for the dishwasher (before tax) and another $400 in parts and labor. We submitted a claim to BOSCH where they required the original receipt and receipt of service. We thought “thank goodness we kept the receipt.” BOSCH’s answer was “no.” We now own a $1200 dishwasher that is still on the market and you can purchase for less than $500 dollars. BOSCH would do NOTHING for us. Companies that refuse to provide their own decisions in writing are ones that know what they are doing is wrong. If you were acting ethically you would have no problem putting it in writing. I’m not sure how you could run a WORSE company when your expensive products fail and you could care less about your customers or their experience with your company.