Bosch Home Appliances - Global Arvostelua 

I purchased a Bosch WGA252Z0TR washing machine on December 21, 2024, in Bursa, and I have been using it for only 7.5 months. Two days ago, after the washing program finished and the machine turned off, I noticed that it continued to take in water. In response to the issue, I contacted Bosch customer service the same day. They informed me that a service technician would be sent under warranty. However, the next day, your technician did not come to my home to diagnose the problem. Instead, I was informed by phone that there was a fault in the machine's valve part, that they did not have the spare part in stock, and that an order would be placed. I was also told by phone that the spare part would arrive in one day.
I informed them that until the part replacement, the machine would continue to take in water, and during this one-day waiting period, there could be a risk of damage due to water overflowing. However, they assured me that there would be no problem and that the machine would stop taking in water once it reached a certain level. When I insisted on whether there would be a risk of flooding the house if the machine was left running and I was not at home, they again assured me by phone that there would be no problem. (These conversations with the service are recorded.) I also stated that since a Bosch dryer is installed on top of the washing machine, we could not turn off the water valve. During installation, we were strictly told not to move the machine and that any issues arising from moving it would void the warranty, so I did not pull the machine out to access the valve.
Contrary to what your Bosch service employee stated, the machine continued to take in water on the same day, and at midnight, the water inside overflowed by forcing open the door, spilling water outside the machine. As a result, the area under the machine and the entire bathroom were flooded. Bosch customer service suggested resolving the issue by replacing the faulty part.
I requested written assurance from Bosch customer service that, due to the flooding caused by incorrect guidance from your service employee, the water exposure under the machine would not affect the corrosion resistance or functional durability of any parts of the machine (especially all visual and functional parts in contact with water during this Bosch-originated overflow issue), and that no problems would arise in the machine due to this issue. However, I was informed that no such written statement could be provided. In this non-user-caused case, it is clear that the metal parts of the machine exposed to water will be adversely affected over time and that the lifespan of the parts will decrease.
Additionally, I requested written assurance that no issues would arise in the locking mechanism of the machine door due to the water filling and forced opening of the door, resulting in water spilling outside the machine, but this request was also left unanswered. The product’s warranty period is still valid. I kindly request that my grievance be resolved and that my request for a product replacement, rather than just a part replacement, be taken into consideration.
Furthermore, I request a written response on how my grievances will be addressed regarding the following issues:
• After the problem occurred, a fault report was immediately created in the system. The next day, the service came to my home without diagnosing the fault and ordered the part, and water continued to flow for about 36 hours without turning off the valve. How will the costs incurred from the water damage caused by the machine and the service be compensated?
• What kind of guarantee will Bosch provide for corrosion-related faults that may arise in the short or long term due to water entering under the machine?
• Will you extend your warranty coverage for parts that may be damaged under the machine after the warranty period ends?
If your service had not given incorrect guidance, I would have accepted only a part replacement. However, due to the problems caused by the incorrect guidance, I request that my grievance be resolved by providing a replacement product instead of just a part replacement. Otherwise, I would like to state that I will escalate this issue to all relevant authorities and pursue all my rights to remedy the grievance caused by your service's incorrect guidance.

I am writing to you from Turkey as a long-standing and loyal BOSCH customer.

My name is Prof. Dr. Barış Binay. I am a professor at the Faculty of Engineering at Gebze Technical University and also serve in an administrative capacity in the Sustainability Department of our university. My wife is a teacher at a state high school. I am sharing this information to underline our conscious consumer approach and our long-term trust in your brand.

For approximately 30 years, we have been using exclusively BOSCH products in our household – including an air conditioner, refrigerator, built-in appliances, and dishwasher – always with high satisfaction.

We purchased our new BOSCH washing machine to replace our previous BOSCH model after many years of service. Unfortunately, shortly after commissioning the new appliance, visible discolorations appeared on the plastic components inside the machine. These stains have worsened over time, becoming ingrained in the material and impossible to remove or conceal. I have attached photographs showing the affected areas.

During the warranty period, we contacted the authorized service center. We were merely advised to clean the stains using BOSCH-certified cleaning agents. Despite repeated cleaning attempts, the condition remained unchanged – in fact, the stains continued to spread and darken. Furthermore, a noticeable unpleasant odor has recently developed in the laundry after washing, which is highly concerning from a hygiene perspective.

Due to my temporary research stay at the University of Manchester, I was initially unable to follow up on the case in person. Upon my return, I requested a technical inspection and a solution from the service center. Instead, I was offered only a 1,000 TL discount as a remedy.

As a long-standing and loyal customer, I would like to ask the following questions:

Did the measures proposed during the warranty period actually resolve the problem?

Why was a replacement of the affected plastic components not offered, even though the issue was reported during the warranty period?

How was the proposed discount amount of 1,000 TL calculated?

Is it in line with your company’s ethical principles to charge for the resolution of a problem documented during the warranty period?

Does this approach align with BOSCH’s customer orientation and sustainability principles?

As someone who is professionally and personally committed to sustainable technology and the responsible use of technical products, I trust that you will handle this matter fairly and in the spirit of customer care.

Thank you in advance for your attention, and I look forward to your prompt response.

Yours sincerely,
Prof. Dr. Barış Binay

BRAND NEW dishwasher. Detergent drawer opens at last minute of washing cycle. When you open the door the heat and steam hits you in the face, but it's obvious teh detergent drawer has just opened. Bosch sent a fly by night company, the only one they work with, to evaluate. Diagnosis is, get this, "bad heat pump" YUP. and I can't even get the appliance place to come and install this unecessary part. I have a dishwasher that just cost 1000.00 sitting there waiting for a clown company to come and butcher it up. YUP.

"Worst service imaginable. You buy a premium product, but once the warranty ends, you're left with two awful choices: pay for an overpriced extended plan or face outrageous out-of-warranty repair charges. After the warranty, any repair becomes a complete waste of money — it’s cheaper to throw the machine away and buy something new. This is customer support at its absolute worst: zero value, zero accountability, and maximum frustration."

I am giving Bosch a 2 star rating based on their customer service. We bought a Bosch dishwasher model SHPM78W52N in 2018 and enjoyed the quiet operation and cleaning of our dishes. In 2023, the rubber insulation piece tore off from inside the door. We contacted Bosch and they agreed to do a one time goodwill repair. The technician they recommended told us that the rubber piece tore off simply due to the opening and closing of the door. A few weeks ago, the exact same thing happened. This must be due to a manufacturing defect or design flaw. We have contacted Bosch by phone several times and were consistently told that our appliance was out of warranty even though this is recurring problem. We were also consistently told someone would call back- no one ever did. I emailed the CEO of BSH Home Appliance in California who did respond and forwarded my email to the head of Customer Service. I received an email reply again saying that the appliance was out of warranty. They did offer to send the part free of charge but not cover the labor. We have been happy with our dishwasher, but we have to work too hard to try to get Bosch customer service to respond at all much less reasonably.

My brand new washing machine isn't working and waiting for service for three weeks now with two small kids... Bosch Bulgaria is obnoxiously responding to my request to find out when it will be fixed if ever! Such bad service! I've requested a return and full refund but I was refused as 'it's fixable on site'! I wasn't even given a case number.... I was expecting so much more from Bosch!!!

Service Order Number 270434772. Bosch’s aftersales service support warranty claim is VERY SUPER BAD. Never will we get Bosch brand again and anymore. We purchased the Bosch washing machine just one year plus. Bosch washing machine service repair Leadtime took about close to 1 month and right after repair, tripped my house electricity. Followed by the washing machine totally not working anymore. Bosch service repair technician is not experienced at all as seen. When I called in for servicing repair again, need to wait again. It is frustrated to have a big brand to have a weak service team like this.

I spent over $4,000 on a built in microwave /oven combination in 2020. Every year since then I have had to replace the switches three times plus get a new door on the microwave.
Bosch would not stand behind their bad product even though it was the 5th service call to replace bad switches in five years.
This year I waited a couple months too long past their pathetic warranty and was charged $300 to put in a $25 part that took less than thirty minutes to replace.
DO NOT BUY THIS PRODUCT!! Ed

Failure of Leadership at the Top leads to Poor Customer Service

The glass bowl in our 2 year old Bosch washing machine shattered while washing towels leaving glass and water over the floor. Apart from a catastrophic failure this was an immediate danger to our grandchildren and pets.

Calling customer service this was treated like any routine failure, not taken seriously and a visit offered more than a week later.

I messages the MD of Bosch on LinkedIn, reaching out this way usually gets a response from a senior customer service team but despite my message to Steffan Hoffman, after a week - no response. Why would anyone in the service team care if their leadership does not.

This is not an ignorant post, I lead a team that wins awards for customer service. When things do go wrong I have to step up.

By the way, a local repair firm came out the same day to make the washing machine safe and will complete the repair. Shame on your uncaring service Bosch.

Let’s see if this gets the generic ‘sorry we failed in this occasion we take such experiences seriously and will learn’ or a more meaningful and honest reply.

Had an engineer attend my washing machine this morning under the reference 2373666165, and the board needs replacing despite being only a year old. I will have been without a washing machine for over a month by the time the new part comes, which is radiculous! I called and spoke to Craig from the management team based at BSH Corby office who said the call centre managers name was Kate. Craig's service was appauling. Zero empathy, computer says no, not interested in helping a customer at a time in need. Will never purchase anything from Bosch again! Well done for loosing a long standing customer!

Absolutely the worst products we have ever purchased have had ongoing issues with the hob, totally dangerous sliding off nearly burning ourselves with boiling fat etc. Complained to Bosch they sent out some cowboy plumber who arrived with no tools had to lend him levels etc. Said it might have got damaged in the box which is an absolute laugh and a joke as the rivets were bending outwards not inwards. The cowboy plumber informed us there’s two types of Bosch products, one is really inferior and we apparently got that one although we paid a lot of money for it, he then went back to do his report and told Bosch it was due to it having a hard life when we hardly used it all. They sent us out cleaning products as a good will gesture and new rivets the cowboy plumber tried to clean some of the pitted marks on the hob and was unable to. It was so insulting and absolutely ridiculous as we used it for a couple of months as it just was too dangerous. The rivets they sent out still resulted in the same dangerous issue which as you can see from the pictures the oil still pools towards the front making the hob too dangerous to use from the front. The oven is another joke, it stopped working shortly after we purchased it and is still not working! Worst customer service in the world would never ever ever recommend anyone purchasing Bosch. I actually refer to them bodge now as we essentially have no safely working hob and no working oven! Thank goodness for our airfryer and microwave!

🤮 AVOID Bosch at all costs. Unfortunately Bosch has become a miserable company very quickly. Pumping out items designed for landfill along with their 'not our problem' attitude to poor manufacturing and their items not lasting means it will be you, the customer, getting a lemon at the end and good luck getting any help as they pride themselves in giving customers the run-around for a long as possible. Prior to this recent (four month long) debacle/experience we have supported Bosch and own everything from a Serie 6 washer drier, wall oven, Serie 8 dishwasher, tools including a top of the line drill, water blaster and the list goes on. However our purchase of a Side by side KAD92AI20A/07 purchased in 2020 has come with splitting, cracking and breaking of grey plastic and clear plastic parts well within the first two years of owning, with items including door shelving. Shelves that are so flimsy they've almost been made to break - so you are essentially forced to buy more parts to actually use your unit. Under warranty these components and and a full door were fully replaced. But another two years later same parts and now both doors doing the same thing again. You would honestly think our fridge it 10-12 years old. Doors wonky, plastic cracking and falling off, missing shelves due to them collapsing. Bosch BSCH NZ including Shanell and her team of paid 'not our problem people' have spent four months diddling around and telling me: ' you open and close the fridge too hard, plastic should split over time, ...thats to be expected (what the actual?! maybe after 8-10 years, but every two?????) and we are obviously using harsh chemicals and overloading and we simply don't care for our expensive purchase'. What a crock... in fact nothing could be further from the truth. I've owned other whiteware fridge freezer appliances including Haier and Mitsubishi and F&P for many more years than this and all without any of this absolute disgusting disintegrating of a unit - so bad it has been discontinued. Sorry but four months to continually blame a customer for the second round of breaks on your crappily constructed unit is nothing short of pathetic. I couldn't rate the NZ Bosch team lower. Not one person had the balls to pick a phone and talk to myself or hubby and instead they pay their team members to loose customers and essentially destroy any loyalty and then we have to write reviews like this to save other people from making the same purchase mistakes we have! Please look around, read the reviews and go for a company that A) Makes products and components that have been proven to last - read reviews on the item and make sure it has been around long enough to avoid falling apart just out of warranty B) Ensure that if something goes wrong you are dealing with a company that back's itself and will step up and take the appropriate steps to help sort it out for the long term and who wants to keep you as a customer for the rest of your life. Again read reviews when things have gone wrong and how a company has sorted it. Bosch don't sort things they teach and pay their staff to deflect and deny. Robert Bosch would be so disappointed with where his proudly run family
company along with failing products are heading to once you start reading these reviews... to the dumpster! 🗑️

Horrible customer service. Will do everything not to make good on a promised rebate.

Die gute alte Miele hat, an gleicher Stelle und exakt den gleichen Einsatzbedingungen, fast 20 Jahre einwandfrei Funktioniert. Ich habe sie meiner Tochter überlassen und dafür diesen „Schrott“ gekauft. Hauptkaufargument war „Made in Germany“! Die Internetverbindung war nicht weiter relevant für mich. Aber die kleineren Serien werden offensichtlich nicht in Deutschland gebaut.
Bereits nach kurzer Zeit, fingen die Probleme an.
• Bestimmte Programme melden bei fasst jeder Wäsche „Schaumerkennung“. Ein zusätzlicher Waschgang wird eingeleitet. Manchmal auch mehrere. Dadurch verlängert sich entsprechend die Waschzeit! Oft ist danach die Wäsche noch pitschnass und muss nochmal geschleudert werden! Natürlich habe ich, wie empfohlen, das Waschmittel immer weiter Reduziert. Weder das, noch eine leere 90 Grad-Wäsche haben Irgendetwas bewirkt. Da bei der Fehlermeldung auch keinerlei Schaum sichtbar ist, habe ich langsam das Gefühl, dass es sich um einen Programmierungsfehler handelt.
• Mit größeren Wäschestücken kommt das tolle Gerät auch nicht zurecht. Beim Schleuderversuch wird das Programm abgebrochen und man wird aufgefordert die Wäsche anders zu positionieren!!! Das hilft jedoch nicht weiter. Nach kurzer Zeit, wieder die gleiche Meldung. Erst nachdem die Hälfte der Wäsche entfernt wird, funktioniert es endlich. Danach muss natürlich die zweite Hälfte auch nochmal geschleudert werden. Ich bin begeistert!
• Auch bereits nach kurzer Zeit und dann regelmäßig alle paar Monate, wird man aufgefordert ein Reinigungsprogramm laufen zu lassen. Wir haben hier relativ weiches Wasser und bei der Miele wurde in den 20 Jahren vielleicht 2-mal so ein Programm gestartet!
• Die Restzeitanzeige ist ein Witz für sich. Nicht ein einziges Mal hat die am Start angezeigte Zeit gestimmt. Immer wieder rechnet die Elektronik offensichtlich etwas Neues aus und die Zeitanzeige springt fröhlich auf und ab.
Ich bin maßlos enttäuscht von diesem "Made in Germany"-Gerät! Keine Kaufempfehlung!

⚠️ Warning: Think Twice Before Buying Bosch Products! ⚠️

I made the mistake of trusting Bosch, and I don’t want others to go through the same frustration. This company does not care about its customers after selling their products.

My Experience with Bosch’s Horrible Service:
1. Blaming the Customer Instead of Solving Issues
• When I faced a problem with my product, Bosch did what they do best—blame the customer instead of accepting responsibility.
• Their technicians give false statements, and the company blindly follows them without even inspecting the issue properly.
2. Fake Promises & Endless Waiting
• Every time I emailed them asking for an inspection, they sent automated responses, claiming, “You will be contacted soon.”
• Reality? I have been waiting for 3-4 months, and I still get the same copy-paste response. No one ever contacts me!
3. Zero Accountability
• Even after multiple complaints, their representatives don’t take action.
• They refuse to send a proper technician for a detailed check and just ignore the customer’s problem.

Final Verdict: Stay Away from Bosch!

I will also be sharing screenshots of their emails so you can see for yourself how this company only cares about selling products, not customer satisfaction.

If you are planning to buy a Bosch product, think twice! Instead, choose a brand that values its customers—like LG or Samsung, which actually provide after-sales support.

I regret choosing Bosch, and I hope my experience helps others avoid making the same mistake. Don’t waste your money on a company that forgets its customers the moment they make a sale.

#SayNoToBosch 🚫

Wie können die Entwickler einer Weltfirma nur eine so schlechte App programmieren !?
Wir haben letzten Sommer eine Bosch Wärmepumpe für zig tausende Euro einbauen lassen. Sie funktioniert, okay. Allerdings gibt es als Alternative zum Gang in den Heizungskeller für die Steuerung/Regelung nur eine App.
Das wäre ja in Ordnung, wenn sie verlässlich funktionieren würde. Tut sie das ? NEIN.
Beispiel: Ein Abend, an dem die Raumtemperatur etwas höher geregelt werden soll - App starten - erstmal email Adresse tippen, dann das Passwort (wie war das noch gleich?) - Meldung, eine Verbindung z.Z. nicht möglich, versuchen sie es später noch einmal - also doch in den Keller gehen.
Ist das easy ?
Die ältere Heizung von Bosch hat noch ein Steuergerät mit 2-Draht Bus, die Leitung liegt noch.
Kann es so teuer sein, einer modernen Wärmepumpe ein kleines Bedienteil mit Kabelanschluss beizulegen ?
Fazit: viel Geld für wenig Komfort.

after spending $4000 on a fridge and being told it would be delivered in two days. I ended up having to wait an extra week. Then when it finally came was I shipped a broken fridge. Customer service has not called back for four hours. even though I was told my case has been expedited.

I was sold a replacement ‘electric/steam’ stacking condo size Bosch washer & dryer after my 6 year old dryer broke, could not buy just a new dryer, retailer said I had to buy a new set - $3000 + and the electric/ steam dryer version takes 120 mins. To dry 3 towels. Very unsatisfactory - would not recommend. I like the washer butttt. I spoke to Bosch head office and there is nothing they can do - but send out a repair man $$$$ but I’ve learned that is what I have to expect.

They don’t even warrant one star. I’ve never been jerked around so hard by a company over a brand new and DENTED fridge. They won’t do anything and their warranty is garbage. I won’t buy Bosch or recommend it ever again.

Ich werde nicht mehr darüber nachdenken, bei Bosch zu kaufen Es ist eine schlechte Handhabung Ich habe in weniger als einem Jahr eine Waschmaschine gekauft, die Metall in weniger als einem Jahr rosten lässt, und sie wollen es nicht reparieren Der Techniker sagt, dass es nicht in der Garantie enthalten ist Der Preis der Waschmaschine beträgt 1300 Euro in weniger als einem Jahr Ein sehr rostet, schlechtes Unternehmen bei Waren und Handhabung