BOC Gases Arvostelua 

poor service from BOC. Times are hard for small businesses, when we get charged for gas bottles for a full month when we only have them for 2 weeks doesnt help. Understand their billing is done monthly, but to be charged cylinder rental for days we dont have them is wrong. Would you be expected to pay for a months car rental if you only had the car for two weeks? BOC have lost our business.

This was not a late delivery. This was a complete operational breakdown.

We ordered critical welding gas online for our robotic welding cells. Without shielding gas, production cannot run. This was a confirmed delivery and our entire manufacturing schedule was structured around it.

The delivery never arrived.

No phone call.
No warning.
No update.

We had six members of staff on site ready to run production — and they stood idle all day because the gas did not arrive.

At 4pm, after losing an entire production day, we contacted BOC ourselves. Only then were we told the driver had loaded the wrong gas.

So BOC knew the wrong product was on the vehicle — yet no one thought it necessary to inform a customer whose operation depends on that supply.

This resulted in:

• Six staff paid for a non-productive day
• Robotic welding cells offline
• Missed output
• Disruption to customer delivery schedules
• Direct and measurable financial loss

Mistakes happen. Failing to communicate them does not.

For a company supplying critical industrial gases to manufacturers, this level of operational negligence and indifference is staggering.

We now expect a formal explanation, acknowledgment of the financial impact, and meaningful compensation for the loss caused.

Manufacturing runs on reliability. On this occasion, BOC failed completely.

Unacceptable.

This review is only for the accounts dept in Woking.
I have an issue with an BOC outlet in Rochester, who wrongly claimed that the issue had to be taken up with "customer services", a journey which in all honesty could be made much more user friendly, however I went for the option for accounts, to which I was answered by Zac, although not the customer services, he helped solve a major part of my issue through listening, manners and a highly professional attitude at all times, going above and beyond where most would have given up and moved me on as quick as possible.
I believe outstanding behaviour deserves being noted.
Thank you Zac for helping my day go so much easier.

Tried to make an order for argon for my small diy mig welder. Website is an absolute shambles. Tried to charge me £170 odd for a small bottle. Get a grip for gods sake. Will stick with my pub CO2 bottle if this is the best you can do. Get you IT department to deal with this if you want to be taken seriously. Lots of small time hobbyists who need argon but your website is rubbish. No one can work it out.!!

Avoid at all costs, charge £10.74 just for sending an invoice unless you request to have invoices sent online. Customer service is beyond a joke. A disgusting experience working with this company who has no interest in offering any form of customer service. DO NOT USE

I did not received the course after a lengthy process of signing up and many emails from BOC, disappointing.

Greedy. Not clear about prices when signing contract. Did get partial refund but don’t know how they justify their prices for mainly hobbyists

Awful customer service, I contacted BOC to ask why they had been taking an annual DD from our business account for a service they no longer provide. They argued that the serial number on a gas bottle we rented had not been returned 8 years prior so they had continued to deduct the rental for this, only after threatening to go public did they agree to cancel the contract but no credit would be issued for all payments they had taken, Disgusting attitude from the live chat team. Avoid at all costs.

Good price and very helpful and knowledgeable staff

At the Redditch location, Peter and Lee consistently provide excellent assistance.

Excellent ,service always good

The British Oxygen Company has left the company I work for high and dry with deliveries of Oxygen. I'm not surprised that the cogs of industry turn extremely slowly within the UK when reliant on gases.
The new website customer service portal is unhelpful showing orders as delivered and nothing appears. The call handlers, mostly working from home doing the best they can, seem to have limited information as to delivery dates.

Periods of excellent delivery are spoilt by long drawn out periods of poor shipments with limited cylinders.

Very Poor Frustrating Experience.
Web site wouldn't take my order. Chat box thingy consumed hours of time. No conclusion.
Without me knowing or having order confirmation BOC converted a screen shot of my basket into an order.
When I found out, by looking at my online account, the web site order stated the order was delivered. Confused by the whole experience and needing certainties on delivery, It then took a 50 minute phone call, being passed about, to find out that the order was being processed and delivery could be expected. This is one bad experience lately.
If only there was an alternative to BOC

Avoid at any cost. Been renting cylinder for less than 3 months, however 4 invoices have been sent. Website must be made by kids, nothing working. Customer service doesn’t exist.

Appalling customer service for businesses. Unable to get through on the phone and very slow on Chat. I found a cheaper more responsive company

Good good good

Very Expensive and Customer service is non existent, paid my balance, and unable to order or return 2 days later, website is a minefield to even try and speak with someone.

Unreal. Wrote a review previously after trying everything I could to get them to close my account down, but no dice. Whatever you do DO NOT use BOC. Firstly, they’re the most expensive-there will be a local supplier that will offer you a better deal and actually look after you. Secondly they are corrupt. How it works is that you set up a standing order or rental and they won’t close your account so you keep getting invoices.

BOC seem to be taking advantage of their near monopoly of the pressurised gas supply business in this country. The website is not intuitive, deliveries are delayed without any notification of issues and it takes ages to get through to anyone to find out what is going on. BOC get your act together!
Communication is key and these kind of systems can be automated - but only if staff can be bothered to input and update when there are issues.