Gentlemen running the store waited for a few minutes for me to arrive to purchase a welding helmet, before closing, and helped me decide on the one to buy. Thank you to them.This was friday evening j... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ordering 1x Industrial gas, 1x Special gas, the Industrial product arrived next day (no actual rush needed) whereas the Special gas, for which there is an urgent need, still shows as "awaiting schedul... Näytä lisää
Truly useless customer service Initially, set up account, they need a certificate from me which I have emailed to about 5 different address as advised by Customer Svs. All bounce back no longer in u... Näytä lisää
Yritys on vastannut
There was some little issues. The website isn’t very intuitive and but after a phone conversation with Martin he sorted everything out. I couldn’t order my first bottles online and couldn’t get my 50%... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Teollisuuskaasun toimittaja
- ja myös
- Heliumkaasun toimittaja
- Hitsauskaasun toimittaja
- Kaasupullotoimittaja
- Kaasuyhtiö
Tietoja yrityksestä BOC Gases
Yrityksen kirjoittama
BOC are the UK and Ireland's leading provider of industrial, medical and special gases, our products play an essential role in an enormous range of industries. For over 135 years, we've partnered with businesses like yours to help you deliver quality products and services that keep your customers thriving.
Reliability. Guaranteed.Our superior supply security ensures you can relax knowing you’re covered. With our presence across the UK & Ireland, numerous production facilities and reliable transport fleet, we can deliver anywhere in the country. Plus, with over 50 Gas & Gear stores and 300 agents stocking the highest-quality gas and equipment, you’re always close to BOC.
Range. Unrivalled.We have the largest range of gases, equipment and applications available across the UK and Ireland, from the day-to-day welding gases to our 15,000 strong range of special mix gases. You can have the confidence to know we’ve got what you need, whenever you need it; delivered nationally or collected locally.
Safety. First.Our number one priority is safety. We are committed to maintaining the highest standards of safety and environmental performance through continual investment in training and processes, ensuring our people have the knowledge, skills and tools they need to deliver the highest standards of compliance.
Quality. Assured.We are dedicated to advancing our products, driving innovation and equipping our team with deep industry expertise. We continually invest in and enhance our procedures to provide the best results. Being regulated, certified and compliant at every level, ensures we constantly deliver to the highest standards.
Find easily searchable, helpful articles, guides, frequently asked questions and ways to contact us at our help centre.
BOC help centreYhteystiedot
Forge, 43 Church Street West, GU21 6HT, Woking, Yhdistynyt kuningaskunta
- feedbackteam@boc.com
- www.boconline.co.uk
3,9
Hyvä
616 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä BOC Gases
Good morning Mike,
many thanks for taking the time to leave your feedback. I am please to hear you had such a positive experience.
Best Regards
BOC Customer Services
Customer Service is NOT FIT FOR PURPOSE, deal with your local Gear & Gas
Dealing with BOC customer service is painful all the personal service has totally gone, when you ring nobody ever answers and when they do they are unable to answer any questions. HOWEVER when I went to my local Gas and Gear in Portsmouth - WHAT A DIFFERENCE, the gentleman was friendly and excellent in every way and restored my confidence in the company
29. toukokuuta 2026
Vastaus yritykseltä BOC Gases
Good morning Dave, many thanks for taking the time to leave your feedback. I am sorry to hear the initial service experienced fell below the standards expected. I am please to hear the Gas and Gear staff were able to provide such a positive experience. Should you have any issues like this in the future please email feedbackteam@boc.com including your account number and delivery address along with a description of the issue experienced. We will happily investigate and contact you to resolve the matter.
Best Regards
BOC Customer Services
If I could give no stars I would
If I could give no stars I would. Not only do they bump up the prices without notice hoping you don’t notice, you call and put on hold for 1 hour to get lied to and no follow up. Charge rediculous amounts of money for forklift gas and rental fee . Avoid this company at all cost! Very costly and unprofessional customer service.
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BOC Gases
Good morning Natasha,
many thanks for taking the time to leave your feedback. I am sorry to hear the initial service experienced fell below the standards expected. Unfortunately I am unable to find your account from the available details provided. I have requested additional information. To speed up this process if you would like to email feedbackteam@boc.com with your account number and delivery address including your comments above and we will happily investigate your concerns.
Best Regards
BOC Customer Services
Great experience the team was so…
Great experience the team was so helpful with everything and brilliant customer service was a pleasure doing business A++++++++++
1. toukokuuta 2026
Vastaus yritykseltä BOC Gases
Good morning Peter,
many thanks for taking the time to leave feedback. I am happy to hear your experience was such a positive one.
Best Regards
Boc Customer Services
Vastaus yritykseltä BOC Gases
Good morning Lisa,
many thanks for taking the time to leave feedback. It is appreciated and great to hear you have positive experiences.
Best Regards
BOC Customer Services
Frequent account errors and often poor support.
We are a department working under contract with BOC and unfortunately our experience is often frustrating and inefficient.
Despite having clear account structures and purchase order processes in place, BOC repeatedly allocates orders to the wrong accounts, even when documentation that is provided is explicit.
This adds a significant adminstrative burden on our part, requiring us to spend time identifying errors, chasing corrections and ensuring costs (including ongoing rentals costs) are not being invoiced to the wrong accounts.
These are not isolated incidents and are occuring ever more frequently recently.
Customer support compounds these issues, live chat wait times are often long and the range of issues the agents can help with is very narrow.
Communication is also poor, for example a recent delivery fee increase was implemented without direct notification to account holders. We only found out about this through informal word of mouth with a colleague from a different department. The mis-aligned invoices created from this otherwise could have led to multiple accounts being put on stop, requiring a massive amount of work on our part to sort it.
BOC needs to review it's internal processes. In particular, it needs to look at improving staff training on account and purchase order handling. The level of service falls well below what is acceptable for a large contracted supplier.
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BOC Gases
Good Afternoon,
Thank you for your review. I have reached out via Trustpilot for some further details so I am able to identify your account. I will be in contact as soon as these have been received.
Kind regards,
Lisa.
BOC Customer Service Team.
Too big to care
We cancelled our agreement with BOC 2 years ago. We retuned the bottle to their stockist. We informed them by email. 2 years later they are still taking hundreds of pounds from our bank account and there is no number to ring them on and they do not respond to emails. It should not be allowed. Too big to care!
25. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BOC Gases
Good morning Angela, I am sorry to hear the service experienced fell below the standards expected. Unfortunately I am unable to find an account from the details supplied, can you please email your comments, account number, delivery address etc. to feedbackteam@boc.com and we will happily investigate this on your behalf.
Best Regards
BOC Customer Services
Absolute dire service.
Absolute dire service.
My mum passed away almost 3 weeks ago. Need them to collect an oxygen concentrator and a small part used oxygen cylinder....3 times they've said they will collect it...3 times they haven't turned up.
How difficult is it...drive the van to the property, knock on the door, collect gear, get back in van, drive off.
When they initially delivered it, the chap spoke to us like dirt, because we might be a few minutes late, as we had to come out of work.
Worst company I've ever had to deal with. Going to get in touch with my local council on Monday, see if they can help me.
BOC.... Bloody Omits Collection.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BOC Gases
Hi Claire,
Please accept our sincere apologies that this has not yet been collected. I have requested further information via Trust Pilot so I can investigate further.
Kind regards,
Lisa.
BOC Customer Service Team.
Great fast service
1. huhtikuuta 2026
Vastaus yritykseltä BOC Gases
Good morning Tony,
many thanks for the feedback. I am pleased you had such a positive experienced and appreciate you taking the time to let us know.
Best Regards
BOC Customer Services
A special thank you to a certain…
A special thank you to a certain employee at brimsdown BOC Gases store. I had an issue needed advice and equipment this guy was above helpful and brutally honest. Sold me exactly what I needed to complete the task I had been struggling with at a fantastic price. 5* to that particular depot for having what I needed in stock when I needed it and 5* to the guy that had a mountain of knowledge that solved my issue
Big thank you
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BOC Gases
Morning Darren,
many thanks for your comments. I am pleased to hear you had such a positive experience. I have forwarded your comments on to the area manager.
Thanks again
BOC Customer Services
Vastaus yritykseltä BOC Gases
Good morning, Many thanks for your positive feedback. It is good to hear you have such positive experiences and your comments are greatly appreciated.
Best Regards
BOC Customer Services
Vastaus yritykseltä BOC Gases
Good morning, Many thanks for your positive feedback. It is always great to hear you have such positive experiences with BOC. Your comments are very much appreciated.
Best Regards
BOC Customer Services
Vastaus yritykseltä BOC Gases
Good morning Kevin, I'm sorry the service experienced has fallen below the standards expected. Unfortunately not all products are immediately available. We are actively monitoring the situation and will have the product produced and delivered as soon as we can.
Best Regards
BOC Customer Services
Rubbish website
Rubbish website - overly complex - took me 7 times to get into my account!
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BOC Gases
Hi David,
Please accept our sincere apologies for the delay in responding to your review. I have asked Trustpilot to reach out to you for further details so that we can investigate.
Kind regards,
Lisa.
BOC Customer Service Team.
NO COMPLAINTS PROCEDURE
NO COMPLAINTS PROCEDURE, NO FOLLOW UP.
I HAVE LOGGED AN ISSUE OF NOT RECEIVE GAS, AND THEY ARE IGNORING MY MESSAGES AND REMINDING ME OF AN INVOICE THAT IS DUE. NO ONE SHOULD PAY FOR AN ITEM THEY DID NOT RECEIVE, WHY WOULD YOU!
FORGED DELIVERY NOTE, NO COMMUNICATION, NO RESOLUTIONS OFFERED.
WE SIMPLY DID NOT GET THE ITEM WE ORDERED, BUT BOC ARE NOT INTERESTED.. JUST PAY THE BILL AND SHUT UP.
SMALL BUSINESSES SHOULD NOT BE TAKEN ADVANTAGE OF, I WAS PERSONALLY PRESENT AND AM 24/7 - SIGNATURE WAS NOT MINE. NO ONE ELSE WOULD HAVE SIGNED FOR A DELIVERY. FORGED SIGNATURE IS NOT ACCEPTABLE
THERE ARE BETTER CHEAPER OPTIONS OUT THERE WITH BETTER CUSTOMER SERVICE. DO NOT USE
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BOC Gases
Good Afternoon Harriet,
Please accept our sincere apologies for the delay in responding to your review. I have asked Trustpilot to reach out to you for further details so that we can investigate.
Kind regards,
Lisa.
BOC Customer Service Team.
Disgraceful company
Disgraceful company. They charge you for services that you don`t need, threatening you with court if you query what they are doing. They also dishonest about charges. I recommend that anyone avoids them at all cost.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BOC Gases
Good morning Dr Hajnal, I am very sorry to hear the service experienced fell below the standards expected. Having looked at our records it appears your concerns have already been raised and resolved with the appropriate department. However, should this not be the case or you wish to discuss this matter further please do not hesitate to email your concerns along with your account number to feedbackteam@boc.com and we will happily investigate this on your behalf.
Best Regards
BOC Customer Services
Bad marketing Still can’t understand how you got too…
Still can’t understand how you got too the price
28. helmikuuta 2026
Vastaus yritykseltä BOC Gases
Good morning,
many thanks for taking the time to leave your feedback. I am sorry to hear the service experienced left you feeling confused. Should you wish additional assistance you can call 0800 111333 with your account number and our queries team should be able to help. Alternatively you can email your query to feedbackteam@boc.com quoting your account number, delivery address and details of your query and we will happily investigate the issue on your behalf.
Best Regards
BOC Customer Services
Great service
Helpful friendly staff willing to investigate ways to meet our requirements. Delivery on time.
19. helmikuuta 2026
Vastaus yritykseltä BOC Gases
Good afternoon Mae, many thanks for taking the time to leave feedback. It is very gratifying to know the service met your expectations and your comments are much appreciated.
Best Regards
BOC Customer Services
Vastaus yritykseltä BOC Gases
Good morning,
many thanks for taking the time to leave such positive feedback. It is always pleasing to get comments of this nature and is affirmation that our service commitment meets the standards expected.
Best Regards
BOC Customer Services
Account number 3534534
Account number 3534534
Got a welding bottle Jan 2022. account cost £233.07 returned it when empty and didn't take a refill as my project was finished.
Then at the end of last year I noticed that BOC was still taking money off me, £149.34 Jan 23. £150.96 Jan 24. £160.80 Jan 25. so I cancelled my direct debit. now they are hounding me for £207.52 late payment, late payment for what? Can't reply to the emails, no contact number on the invoice or website, and nobody has phoned me to explain the issue. Try to login to see if I have an account but no account can be found!!
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BOC Gases
Good Morning Jason,
It was lovely to speak with you earlier, as discussed I am currently carrying out an investigation as to why you have been receiving invoices when the cylinder was returned and will be back in touch shortly.
Kind regards,
Lisa.
Customer Service Team.
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