Bnbnova Arvostelua 

This company is a SCAM! STAY AWAY! Hiden policy,
No refunds given
And they will cancel your booking and not refund you, BIG BIG SCAM!!

BEWARE! I visited Paris last summer (2025) with my son and booked a BnBNova property through Expedia. After booking, I was asked to submit a hefty refundable damage deposit OUTSIDE of the Expedia booking process (through a platform called Swifly). When we arrived in Paris we retrieved the keys to the unit from a key cafe. The FOB to allow access into the building did not work. Getting support from the host was extremely difficult as they refused to send someone on site and all back and forth communication was by e-mail. In the end, residents from the building opened the main door to allow us entry. The keys to the actual unit worked fine. Every time we returned to the unit we were worried that we would not be able to get into the building! The location of the unit was great - close to the metro, grocery shops, cafes, etc.. The unit itself was fine but NOT clean and minimally stocked. There were spent Nespresso coffee pods in the machine, wrappers and food crumbs under the sofa seat cushions, and dust bunnies under the furniture. The beds were comfortable and the laundry set up was great. In the end, we enjoyed Paris. After check out, we waited for the refundable damage deposit to be returned (we actually left the unit CLEANER than we found it!). The host totally ghosted us. In the end, we only got our refund back after filing a dispute with MasterCard (thankfully we paid our deposit with a credit card and thank you MasterCard!). I attempted to post this review on Expedia but they refused to publish it so buyer beware of all the positive reviews you read as they are filtered to benefit the host who is paying for access to their selling platform. I hope this review helps future travellers and families from the troubles we experienced.

We booked an apartment on Luke street London through booking .com with this company, we were happy with everything, we read very bad reviews about the deposit policy, and was skeptical about our refund , but it was returned after 14 days , so we would have no problem renting again ,

This was the worst property we have ever booked. The host engaged in blatant misrepresentation and fraud by advertising amenities that were not actually provided and then altering the listing after we booked. Their actions left us without the accommodations we specifically paid for during a historic heatwave, when extreme temperatures were causing fatalities. The entire experience was unsafe, deceptive, and completely unacceptable. Please look up the Facebook group as they as scammers.

DISGUSTING property. Mail and trash all over the outside, apartment is below ground level with doors to a "patio" which is almost completely BROKEN with nails and broken planks. Huge water damage / mold stains in one room RIGHT above the bed. Absolutely most disgusting place.

Expérience littéralement catastrophique, et c'est d'autant plus grave que l'appartement était pas mal du tout (surtout super bien situé) et qu'il n'y a finalement pas eu d'arnaque, comme je le craignais, puisque j'ai fini par être remboursé des 400 €.
BNB NOVA demande le paiement d'une caution (de 400 € dans mon cas, mais qui peut être nettement plus élevée quand le logement est plus luxueux) et encaisse réellement cette somme, au lieu de se limiter à une empreinte sur votre carte bancaire.
Surprenant, mais rien de grave jusque là, et on peut même comprendre que BNB NOVA souhaite responsabiliser les voyageurs qui séjournent dans un de leurs logements.
Ce qui ne va pas du tout, c'est que BNB NOVA ne rembourse cette somme encaissée que plusieurs semaines après votre départ du logement, et après des dizaines de mails pour exiger le remboursement immédiat ! C'est un scandale, car certains petits budgets se retrouvent donc avec une dépense non prévue, susceptible de les handicaper pendant la suite de leur voyage.
BNB NOVA devrait rembourser la caution prélevée dans les 24 ou 48 heures qui suivent le départ de chaque voyageur, c'est la seule manière honnête de garantir que les voyageurs respecteront leurs appartements en récupérant, si leur comportement a bien été sans reproche pendant leur séjour, leur argent immédiatement après leur départ.
La communication avec BNB NOVA est par ailleurs littéralement catastrophique également, puisqu'il est impossible de s'adresser à un vrai humain. Toute leur communication est gérée par l'IA, et c'est très mauvais. Aucune aide, aucune réponse à votre problème réel, que du blabla que l'IA répète inlassablement.
A force de tout automatiser, on perd toute son âme, et l'expérience voyageur devient très mauvaise.
En résumé, BNB NOVA ne vous arnaque pas, mais le service et les procédures actuelles sont tellement mauvaiss que je ne les recommande absolument pas.
En espérant que ce commentaire, et tous les autresz, leur permette d'évoluer vers un modus operandi plus respectueux de leurs voyageurs, qui, à l'évidence, sont, en toute grande majorité, pleinement respectueux des logements qui leur sont confiés pendant leurs vacances.

Fraudsters! Luckily we got out in time to be able to cancel and paying them hundreds more euros, which from reading others experiences would have not been able to recover. However they're still holding payment, even with a cancelled reservation. Booked via booking.com without prepayment to find the total of the whole stay had been deducted from our card, cancelled and not refunded, now chasing with the bank. Stay well clear.

Des voleurs, toujours en place malgré des procédures. N'hésitez pas à envoyer des procédures au derrière de ces voleurs , ils remboursent. Une honte qu'ils soient toujours sur booking que je boycotte et dont je fais la critique sur les réseaux

We absolutely do not recommend booking with BNB Nova.
Our experience was extremely stressful from start to finish. The apartment we stayed in (listed now as Regent Park FLAT in Booking.com, located near Regent’s Park / Fitzrovia, London) was completely different from the photos. It was poorly maintained, with visible defects, hygiene issues, and an overall uncomfortable environment.
The €600 deposit was not clearly communicated during the booking process and came as a surprise later. It was also not handled as a pre-authorization, but fully charged upfront, creating immediate financial pressure.
This operation showed a clear lack of good faith in its approach. As a gesture of goodwill, we requested to cancel the reservation and receive a refund once these issues became clear, but this was not accepted, leaving us with no alternative.
The refund process was highly problematic:
We received contradictory information multiple times
We were told the refund was initiated, then told it was not
We were promised a specific date, which was not honored
The process was delayed until the very last moment
The deposit was taken immediately, yet it was held for an unnecessarily long period and only refunded at the very end of the 14-day timeframe. Despite the funds being taken well in advance, the refund was pushed to the last possible day.
Without continuous follow-up and pressure, it is very unlikely that the refund would have been handled in this way.
This caused unnecessary financial stress and uncertainty for our family.
During our stay, we also noticed that the property name had changed and the listing was removed from Booking.com while we were still staying there, which raised serious concerns.
Based on our experience, this operation appears to be part of a broader BNB Nova structure active in multiple locations. We strongly advise future travelers to be extremely cautious and to carefully review recent feedback before booking.
We are also very disappointed with Booking.com’s handling of this situation. Throughout the process, we did not feel properly supported and were largely left to deal directly with the property, despite clear inconsistencies and concerns. This was a major disappointment and not what we expected from a global platform.
Overall, this experience caused significant stress and disrupted our trip. There are far more transparent and reliable alternatives available.

A fuir , c est une arnaque ! J ai réservé un appartement dans le Marais à Paris par Booking sans voir les conditions de dépôt de garantie de 600 euros annoncées avec remboursement seulement après 14 jours sans préciser les méthodes de vérification de l appartement , ces conditions étaient noyées dans un long texte en anglais, j ai voulu immédiatement annuler mais c était non annulable avec une somme indiquée en cas d annulation qui ne correspond pas à celle qui m a été prélevée …

I booked via VRBO , the initial price was 280 euros but then the BNB nova agency told me they had a system issue and the cleaning was not reflected in the price and asked me to pay an additional 80 euros few days before the check in ! I managed to get my booking cancelled as I refused to pay extra. I would not trust them with a 800 security deposit they were also asking . Obviously a very dishonest agency which I recommend avoiding by all means. The apartment was then advisrted at 320 euros.

I am extremely disappointed with my experience with this hotel and feel compelled to warn others.

Despite the ongoing situation in the Middle East, including widespread flight cancellations and complete airspace closures, the hotel flat-out refused to refund my booking. I made multiple attempts to explain the circumstances, providing clear evidence that travel was simply not possible. This was not a matter of choice or inconvenience—it was a force majeure situation entirely beyond my control.

What is most frustrating is that the hotel chose to take my money while providing absolutely no service in return. Hiding behind a rigid “non-refundable” policy in the face of such extraordinary events is not only unreasonable, it is deeply unethical. Policies exist for normal conditions—this was anything but normal.

Their response showed a complete lack of empathy, flexibility, and basic customer care. Instead of acting responsibly, they chose profit over fairness, which speaks volumes about their values.

I strongly advise anyone considering staying here to think twice. If something goes wrong—especially something beyond your control—you may be left out of pocket with no support whatsoever. There are far more reputable and customer-focused places to stay.

I had a very bad experience; the price was not clear and immediately following making the purchase I was asking for information and could not get a response and then a charge that was not clear on my card would not be removed following the cancellation, none of which was clear leading into the situation.

Terrible scammers. They will steal your money and not give it back despite the fact their policy clearly states the deposit is refundable.

ARNAQUE nous n'avons pas été remboursé de la caution

Do NOT book with this host. Not in any city, under any circumstances. This is by far the worst experience I have ever had.

I was charged €750 for a stay that was cancelled and did not get my money back for three months. Customer service is essentially useless, only AI responses, no real help, no accountability. I made the booking via booking.com and contacted them in the errand around 30 times and still got nowhere.

The host, BnB Nova, is completely unreachable. Calls go unanswered, and even Booking.com was unable to contact them. I repeatedly warned Booking.com that this host appears to be a scam, yet they are still listed and actively taking bookings on their website.

This experience was stressful, infuriating, and unacceptable. Never book with this host. And think twice before using Booking.com at all, they allowed this to happen and did nothing to protect the customer!

This has to be hands down worst apartment ever we have seen in our lives, we booked an apartment in London and it turned out to be a nightmare. Heating dint worked, broken tiles in kitchen, bathroom, eveywhere. We were left with no choice, took all our money, took our deposit of eur 800 and never gave it back. dont book.

When we made the reservation, we asked for early check-in. No response. Then a few days before our rental was to begin, we got an email: “Take advantage of our special early check-in offer and add an extra night to your stay at a promotional 20% discount off our standard nightly rate.” So I asked for a direct answer about the early check-in at 12:00 pm, to which they replied, “Our standard check-in time is 15:00, so unfortunately the apartment and key pickup won’t be available before then. We’re unable to grant early access, even at 12:00, as the flat must remain closed until the scheduled hand-over.” EVEN THOUGH THE APARTMENT WAS CLEARLY VACANT THE NIGHT BEFORE. I mentioned that this was highly unusual. They said “Thank you for your understanding.”
I asked about getting a second key, because my husband and I weren’t going to be together all the time. They said no extra key was available. Annoying but whatever.
Then I got home. our booking ended 12/8, so I inquired on 12/10 when they would be refunding my €600 safety deposit. They wrote, “The funds should be available in your account within the next 14 business days.” That seemed like an absurdly long amount of time, but I waited, through the holidays. When I had received no refund by 1/5, I wrote again. No response. On 1/6 I wrote Swikly, the company holding my deposit. They responded on 1/7 to contact the rental company at a completely new, generic email. So I wrote a group email to all three emails I had for BnB Nova, and Swikly, putting everything that had happened in writing and saying that I was preparing to report this as fraud to my credit card company within 24 hours. Finally got responses from actual humans promising to look into it, then the refund finally appeared on 1/7. I asked them to refund my foreign transaction fee for all my trouble (Swikly would not accept either of my two cards with no fees). Just $21. They refused.

Che dire.. la casa a Parigi in cui ho alloggiato era invasa dalle mosche e dalla muffa sugli angoli dei muri e dietro al letto. Sono stata costretta a fare il check-out un giorno prima perchè la situazione non era vivibile. Non mi hanno offerto nessuna alternativa dove dormire nè tanto meno un rimborso (mi sarei accontentata anche di un rimborso parziale). La casa era spoglia, non c’erano nemmeno un sapone o una spugna per lavare i piatti. Dentro la camera vi era il 70% di umidità con un deumidificatore che funzionava solo alla mattina (???). Uno schifo. Meriterebbero una denuncia per le condizioni disumane in cui affittano le “”””case””””.
Sto ancora aspettando la restituzione di 400€ di caparra ma sono passati solo 5 giorni quindi vediamo quando arriveranno..
EVITATELI!

Ok, I read through all the bad reviews of BNB Nova or BNB Nook or Vacation Rentals or BNBNova stay. It's been 3 months since I've been chasing back the 800 euro deposit I gave them, without success. The apartment in Paris had a slippery floor in the bathroom, no toiletries or amenities, an overcrowded space with useless furniture and private artifacts and the check-in process was a nightmare. I agree with everyone that everything about this booking sucked except for the location and it smelled fishy once I started communicating with the management company. I wish I had smelled that earlier with the overpriced check deposit.
We can all agree that even though this sucked, I suggest going beyond that. I booked through Booking.com, meaning that they are the company responsible. They should be the ones who return my deposit, or make sure that I stay a loyal customer. They decided to work with an unethical company that scams people, then it's their responsibility. Don't you all think that we cannot leave this behind?
I am going to make sure I get my money...and I'll do everything in my power to do just that.
I hold Booking .com accountable