Blueline Taxis Arvostelua 

If there was an option for no stars I would have chosen it. Blue Line left me and my wife stranded miles from home and in the pouring rain. I had booked a taxi through their automated system but they phoned me 30 minutes after our booked time and told us there wasn't a taxi available. Unbelievably bad service, do not use.

My son booked a taxi for me on Sunday morning, for a pick up 7pm that evening, to ensure peace of mind that as a sole female traveller, I would get home safely. The taxi failed to show up. The automated telephone number options are unhelpful, and only when you select 'book a taxi' does it actually put you through to a person. At which point, I was told 'sorry we don't have a driver'.

This is completely unacceptable and furthermore, no notice in advance is given, which means you then have to source another provider, by which point they are all busy. This isn't a safe way to travel and from a company who's mission statement is 'Blueline Taxis is the ultimate travel companion for a seamless and reliable transportation experience', this is totally unacceptable. I've spoken to a few people since who have had the same experience.

Do not book Blueline for a reliable ride home.

Taxi was 10 minutes late.
The cost was £9 more than the quote.
We will not be using Blueline taxis again.
UBER provide a much better service and are way cheaper.

Booked a taxi to the airport a few days before, my card was pre authorised with a payment as I said I’d be paying card.
The car arrived before our due time, but we were out and on our way before the allotted time.
When we got to the airport, the driver told me I needed to pay in cash. When I refused, saying my card was pre authorised, he agreed to take card, but charged a different amount to the pre authorisation.
Later I got an email invoice, which showed another different (lower) amount, this amount included a waiting charge, even though we were out and on our way before the scheduled time.
I have emailed over different email addresses and not had a response in over two weeks.

Picked up from work late at night (work in a bar) to be taking the wrong way home when challenged why taking me the wrong way first answers was it is all the same when argued it is not he was very insistent it was i believe he thought because he was picking me up from a bar I might have been drunk when I told him I work there and was sober his story changed to he thought I had told him a different address when argued the address he said never came out of my mouth he then said I should have told my post code when I argued he should have asked for my postcode he then pulled over telling me to pay and get out his taxi. I did not pay but did leave the taxi meaning I had to walk home alone late at night which took around 15 minutes power walking because he took me the opposite way to where I live. Do taxi drivers not have a duty of care? Drivers name was Sol I will never use Blueline again. Disgusting behaviour.

Do not book a taxi with Blueline turned up too late, missed our Coach connection lost our holiday. The taxi was pre-booked 4 days in advance and was confirmed, phoned day before and was reassured it would be on time. When phoned on the morning kept sayingi taxi on the way five minutes. Disgusting service really bad

Appalling service from a long time customer. Booked a taxi 2 weeks ago which left me waiting as a lone female for over 2 hours. I was assured over that period that the driver was 10 mins away, 2 hours wait until he finally arrived.
Today a taxi was booked for 5 passengers, the app confirmed a fair of £7.50 for a 4 minute drive only to be charged £15.60 on my card. Not sure where this once trusted taxi company went but I advise avoiding at all costs in future!!!!!

Got a taxi from Newcastle Airport to Sunniside on Tuesday night at 10 pm.
I was charged £35.30, that's £10 more than any other taxi company.
When I asked about it I was told it was a night time fare.
There are a lot of other companies out there, that are a lot cheaper.
I suggest you use one of them.

Booked Blueline Taxi for drop off and pick. On both journeys driving standard was absolutely shocking. Driving to close cars in front, not anticipating junctions, roundabouts, breaking speed limits, using mobile phones.

Neil willey I think that was his name was supper friendly good banter and definitely deserves a raise 😃👍

Take an Uber, even if there is a cab right in front of you at the airport taxi stand. It’s cheaper, and if there is something wrong with the service it will be fixed as drivers care about their ratings and Uber takes responsibility.

Blue Line is deceitful, incompetent, and outright disrespectful.

I took a taxi from the airport to my hotel. I had a lot of luggage and was holding onto my backpack in the back seat, and the driver suggested that I put it in the front seat to give myself more space, which was nice. Note that I have no visibility of my bag now that’s in the front seat as I’m in the back.

Arrive at my hotel, pay the driver CAD 80 for a CAD 63 ride (a 27% tip) and grab all my luggage. After checking in, I realise my backpack is still in the cab. It’s 530pm at this point.

I call the taxi company. They try to find the driver / my bag. No success.

Keep in mind the bag is in the front seat. It is highly unlikely that the driver hadn’t noticed it by the time his shift was over.

Takes 3 days for my bag to show up at the lost and found. I ask that the resolve this issue by sending the bag back to me, and they said can only send it back at my own cost - or I can go pick it up myself. Also, that I can’t pick up from their office as it’s closed the next two days (weekend).

On Monday I call them again and ask to speak to a supervisor. Supervisor says the same thing, I have to pay a driver to take the bag to me or pick up the bag myself.

Begrudgingly I ask them to send it back to me at my own expense, but to send it at 9pm as I’m not at the hotel. They tell me they have to send it back during office hours (???), even though I’m paying for it myself. We agree to have a car pick up my bag and drop it off at 5pm at my hotel.

It doesn’t get delivered.

When I return to the hotel I call the service centre for an update at 11:15pm. They said they can deliver it to me in 10 mins (so they lied that they can’t deliver outside of office hours). At 12 midnight (~45 mins later) I get my bag back, costing me CAD 60.86. Driver even has the nerve to ask for a 15% tip.

After this ordeal, both the driver and company have had zero consequences while I’ve spent hours experiencing incompetence and a company with zero accountability that simply doesn’t care about its customers.

Booked taxi a week in advance to get to work on boxing day 6.30am, got a call at 6.36am, to tell me they had no drivers and had to cancel my taxi. Absolutely shocking service, will not be using again.

Booked a pet friendly for 12 pm with blue line at 10:15 for 2 dogs and at 12:15 rang to ask where the taxi was to be told it was cancelled leaving me stranded in ponteland after missing the last bus due to being told a taxi was coming. Extremely disappointed and would never book with them again.

Great driver, arrived on time and very friendly driver with great conversation too

Catherine, Call dispatcher was absolutely fantastic when my brother left his mobile phone in the back of one of the cabs. She was extremely courteous and professional and was able to locate a very 'distant' driver in order for us to retrieve the phone. She was very sympathetic and excellent at her job; a real asset to the Blueline Taxis Company. You are very lucky to have her!

We booked an accessible cab on line 4 hours before pickup to get my mom home. There could be no doubt that Blueline was aware when and where we needed pick up. They left us cooling our heels telling us they did not have enough drivers available. With 4 hours lead time how could they possibly not have a driver arranged and leave an elderly lady in a wheelchair stranded!

I was picked up from Munstone area & was travelling to Moor Farm. The driver struggled to find the property to pick me up, which is usually the case. However, instead of going a direct route down Roman Road, he took me towards College Rd, down Edgar St & up Whitecross rd. I still don’t know why he went this route when his phone was directing him to go the way he should’ve. £12.40 later, I made it home 😊 wouldn’t recommend again.

0 stars if I could. When I got out of the taxi I realised my jeans were wet, the backseat was wet with urine, I pointed this out to the driver but he didn’t offer any apology, the fare was £21,I had to go back home in another taxi and change my clothes as I was meeting people for a works day out.
I ordered another taxi later that night, booked taxi for 9pm he arrived about 9.35, and when I looked his phone it looked as though he had added £3.33 waiting time charge, he was late not me, we went through the Tyne tunnel and he was going to add extra until I pointed out he had already added a charge, I felt as though he tried to add it twice . I won’t be using Blue Line again.

If there was a minus star id give them this they couldnt give a dam I ordered one the night before for the next morning to get to work didn't turn up it's a shame as some nice drivers it's the office I believe shocking attitude