Blueline Taxis Arvostelua 

Booked taxi at 11.15am to pick up at 4.15pm in order to catch a train at 4.45pm (the journey is about 15 minutes). After various drivers being allocated the journey (I could see that happening on the App) I was eventually picked up just after 4.30pm….guess what I missed the train. My advice use Uber or Deans Taxi service.

Beware, drivers are purposely taking the route where is more traffic instead the one recommended when chosing a route so they can charge you on 'waiting time' which is when the car goes slower. When you ask them why they did take that route instead the one recommended they tell you they know better and you end up being late every time and pay more because of that!!! How do you expect to have returning customers if you have this approach??

Absolutely disgraceful booked a taxi last night 18th nov as had an appointment today 19th so gave plenty of notice still arrived 40mins late never be using them again they used to be a reliable service but not anymore

On the 11 Nov 2024 at 0910, my 16 year old daughter and her friend were making their way from Newcastle Central Station to Newcastle College. As they walked along the pavement, the driver of Blueline Taxi, with License No 4903, began sounding his horn at these children and blowing kisses suggestively at them. Surely this is inappropriate behaviour towards young people by someone that is meant to be providing a service to members of the public.

I sincerely hope that this is not one of the DBS cleared drivers that provide support to the Local Authorities in transporting young and vulnerable people around the area, as such behaviour is indicative of potential problems.

Fantastic service from airport , efficient, friendly, helpful, prompt. thank you.

Great experience. Pre booked a return taxi for Saturday evening . Taxi came exactly on time . Professional friendly driver. Great communication too. Would book with confidence again knowing how great this taxi company is.

Almost got into an accident on the highway bc the driver was so reckless and decided to change 2 lanes at a time into another car. Thanks god the other car stopped in time. DO NOT USE ANY OF THEIR SERVICES FOR YOUR OWN SAFETY.
I’m still in shock after .. this is horrible
Please be responsible and diligent drivers, if you can’t, don’t drive!!!

Rang for a taxi and was told ten minutes ten minutes past rang back to be told 4 minutes waited rang back to b told another 4 minutes eventually turned up half hr late AVOID

Had school run booked for my daughter, for 4 days this week, taxi did not turn up. When my wife called company, said they did not have anything booked, even though it was booked over a week ago, and that they had no drivers available, and couldn't tell drivers when to start work? My daughter ended up being late for school as a result. Driver finally turned up late after my daughter had got a lift with a neighbour. Deserves zero stars, rude staff and unreliable service, will never attempt to use again.

If I could give a nil star review I would. They make up prices for the fare Just by looking at the clients. Example. I was on my own I got a taxi with 23 from just outside Hartlepool to Hartlepool marina, cost £7.20. Couldn’t get a taxi back with 23 as they where busy. So decided to try 22. Bad move! Because I didn’t have cash driver said would stop at garage (which he was passing anyway) great! My fare at drop off was £12.40 ? I questioned this just to be told look at his phone? Really didn’t understand? But because I was a
Women on my own i paid and didn’t argue. DO NOT TRUST THIS FIRM.

Booked a blueline taxi with 4 hrs notice & received a call from the driver asking if I was paying cash or card with 5mins of the arrival time i had stated & was told he wasn't available when I said card. Sounded like he was only interested in taking job's that suuted him. I'll never use them again as absolute shocking experience

Mad Marian, number 1 dog 100% recommend. Give this man a promotion.

I promised I'd write a favourable update if Blueline refunded me for the overcharge and I'm happy to say they have and very quickly too. On that basis, I will consider using them again.

Superb service
Lee was really friendly and on time to take me to the airport.
Thank you 😀

Absolutely shocking service booked taxi and as per usual driver can't find address. Happens all the time with this company. Deleting there app and will definitely not be using them again. Will use a different reliable company 😡

Is there an option to put no stars? Absolute joke of a taxi company. What was the point of pre booking a taxi and them quoting a price of £39-£43 to then pick us up and charge £67 due to a lane being closed on route to our destination as if thats our fault? Also may i add did not even drop us off on the doorstep was made to get out and walk 16 minutes in the rain to the actual destination. Absolutely disgusting. I emailed the taxi service as well to let them know and they haven't acknowledged my complaint. Absolute robbers! Do not use!

What an awful experience I had earlier with this firm. The taxi driver went in the opposite direction even after me telling him 5 times he's going the wrong way. He said he was following the sat nav, no other taxi drivers ever go the way he went. Then as soon as I said I hope he's deducting that off the fair he told me to get out at the traffic lights, he even had the cheek to ask for £5 & as soon as I said you're charging me for going the wrong way after me telling you multiple times he told me just to get out. There were a lot of cars waiting behind his taxi. Honestly diabolical,I don't know how you can let drivers like the one driving FL72 RYF work for your firm. Ripping your customers off and treating them terribly. Absolutely disgusting. I won't be using Blueline taxis again and i will be posting this on social media so other people know to stay clear....

Cars are never clean and drivers are not okay either

Terrible. The driver rang to say he was on his way. We waited and waited and he stopped answering my calls. We gave up and got an Uber (great service and will use again). I got a receipt for a longer journey so he obviously got a better offer!

I booked a Taxi on Saturday for Monday morning 8:20 - No driver showed up and would not connect to a driver via the app. Making getting to work extremely stressful