Blueline Taxis Arvostelua 

Booked a taxi for collection from wedding at Causey Inn, Stanley two weeks in advance. Despite ringing over 5 times chasing where the taxi was and being told numerous times it was just about to pull in to the venue we had to wait in the pouring rain for just under an hour for it to turn up. Driver dangerously sped through one lane country roads despite being asked to slow down and to top it off 30% more than we were told the cost would be has been taken from my card.
Have used Blue line for years but will never use again!

Paid for 3 journeys using the app and paid upfront. Blue Line set the parameters of what the fare was going to be. There was no deviation on any of the journeys. Then, on two of the three trips it declined the payment (The fare had already been taken from my account).

The funds had been pre authorised, and I had to pay the full fare for BOTH JOURNEYS TWICE!

Blue Line used to be flagship north east taxi company. I’ve already complained about a foreign taxi driver a while back who had severe damage to his car, but was still driving customers around. I confronted him and he replied “It’s in the garage Tuesday”. Reported it to Blue Line and they couldn’t have cared any less. I have video evidence of this;

AVOID AT ALL COSTS, THIS IS A GREEDY, UNHELPFUL AND ON OCCASION DANGEROUS COMPANY. YOU HAVE A DUTY OF CARE TO PASSENGERS!!!!!!!

I will be reporting this to the relevant authorities and the press.

First time I've used this firm..excellent, driver nice & early & super pleasant! Ive used alternative companies before but will definitely use this company again..first class..

Disappointed with Blueline. Mostly had good experiences in the past but the driver Matthew charged us via SumUp, claiming we wouldn't be charged through the app. We were charged double. After six weeks the issue is still not resolved despite promises from customer service.

Absolute joke of a taxi firm. We got a kip taxi home. Taxi driver was lovely. Realised once I got home I lost my vape. Rang the taxi office. I was told I would have to pay 14 quid for them to drop my vape off. Told them I would collect my vape form the taxi office tomorrow. He told me I was not allowed and would have to pick it up form the police station. Fourth banks police station baring in kind I live in killingworth. Absolute knob of a bloke on the phone

The drivers at blue line are discurtous and offensive, they are not to the standard of Uber or Bolt.

We have used Blueline over and over without any problems until last night at about 10pm. We booked via the app a driver was appointed (Roman) and was on his way to us. 2 minutes away he telephoned to say we need to book another taxi. When we questioned this he hung up leaving us in the lurch. An obvious more lucrative job must have come in so customer service went out the door. Well done Roman thanks very much we might think twice about using Blueline again.

I encountered a very rude BLUELINE taxi driver cab 523 a GRAY MINIVAN in Ancaster while I was taking my patient to the cab. Wow! I can't remember someone ever being so nasty, disrespectful, and rude simply because I was seeing my client off. He got out of the vehicle, and what he didn't say is what he forgot. I swear if it wasn't for the law, he would strike me. All because I was standing watching my client off. Just can't believe somebody like that is in customer service 🙄 This man had absolutely no regards for the elderly client who was now seated in his moving minivan. As I walked towards my vehicle he drove slowly alongside me in the parking lot just yelling all because I was looking at him to see that my client was getting safely into the vehicle, since I've seen in the past clients left to struggle to get into cabs while the driver is on his cell. I still cannot believe this driver's behavior how angry he was simply because I was looking at the process. I called Blueline and made a complain both verbal and written. I'm not sure what the outcome would be if any, but I had to get my voice out, and I'm going to spread the word around.

Anthony the manager at Blueline called and informed me that he had spoken to and disciplined the driver about his hostile behavior and blocked him from servicing that retirement home. I'm sure there are many nice drivers who could replace him. Thank you!

Dear Blueline

I am writing to formally raise a serious complaint regarding the conduct of one of your drivers, Kevin Hopton (Driver No. 255, Vehicle Registration: DA14 FXC), who picked up my partner Amy today.

Amy ordered a Blueline taxi via your app from her place of work at Winns Solicitors, which was automatically pinned by GPS to Brinkburn. Upon arrival, the driver greeted her with "why the f didn't you say you were at Winn's!?"** in an aggressive and intimidating tone. Amy, caught off guard and nervous, responded that the location was automatically set by the app. The driver then continued, saying "The app is fing sht,"** again using aggressive language.

This level of hostility is completely unacceptable. Amy had already experienced a difficult day at work, and this encounter left her visibly shaken and in tears by the time she returned home. No customer should ever be spoken to in such a manner, especially by someone in a professional service role where trust and safety are paramount.

I would like to understand:

What action will be taken regarding this incident?

What steps are being put in place to prevent similar behavior in future?

I'd also like to express my profound anger at this situation.
To say that I'm furious is an understatement.
As her partner I'm sure you can understand I feel the need to defend and protect her and I should not feel the need to protect her from one of your drivers.

Please treat this matter with urgency. Depending on your response, we may consider escalating this through the appropriate regulatory channels.

I would appreciate a written response confirming that this complaint has been received and is being investigated.

Absolutely terrible!!!
Taxi driver was horrific. I have leg and back pain, female and he refused to help with luggage. He knew I was headed to the train station and when I insisted I needed help, he refused service. I called blueline and all they did was give a the complaints email. Didn't ask if I needed a replacement taxi, didn't ask what they could do to help, didn't apologise whatsoever. In all my time using them and I do often, the drivers have always helped with luggage but then again, they used to be educated people not newly arrived pricks. And this is not discrimination, I am an immigrant myself. The particular drivers details are: 5249; GJ22UJC

Money STOLEN from my account by driver. Blueline not interested. I ended up paying 27.80 for a fare that was 12.30. Conned and ripped off by the driver. Who also charged me for a “waiting” time, because he was 2 minutes early and I left my house 1 minute early to get in the car. Ring doorbell footage shows this.
The guy Robert, in a blue Skoda is a conman. Needs to be sacked. Blueline are a disgrace.

Had a Hospital transport appointment rang and said 15 minutes away late for appointment and then late taking home 2 and a half hours later , no offence got picked up by immigrant and then he went on the phone and spoke his own language all way through journey and didn’t interact or anything very unprofessional.

Blueline are getting very unreliable. We always book in advance and then the time comes for our taxi to arrive and you get told they have no driver available. Don’t accept the booking if you can’t fulfill the request. You book a taxi for a certain time because you need to be somewhere. Very poor experience recently.

Excellent service, we booked a taxi for a airport run. A confirmation text was received, on the day of departure a further text was received to confirm the taxi was on its way. Good communication, taxi arrived on time and drove us to our destination without any problems. Would recommend Blue Line Taxi’s and will be using again.

Spoke to a woman named Georgia on the phone yesterday, wonderful and helpful person and explained everything to me, provided amazing service!

Taxi came on time & got me to hospital well within my appointment time. Taxi spotlessly clean & comfortable, driver very pleasant

I am writing this review as many of your drivers are rude. Service is terrible. On Monday June 23 I took a taxi number 275. The driver told me that he drove 10 km to pick me up n I was not going far. Then he talked on his cell the whole trip. Then to return to my house I had taxi number 484 n he talked on his cell phone as well. It’s simple the drivers have a job to do and should not be complaining about small fares-if distance is a problem for blue line then don’t pick up the customer. As well they should not be talking on the phone-ignorant service. This happens all the time- it’s just now that I am complaining. I will keep complaining until your drivers treat customers with kindness. Thank you

So booked a blue line taxi on sunday for 11:30, did not show up untill 11:55
Booked a taxi to pick me up at 5:45 today and a no show. Got another taxi firm to take me home
Very dissapointed in blue line, taxi for today was booked at 10:15 very dissapointed in there service

Booked a taxi in advance and nobody turned up, when I rang and explained they said they didn’t have any taxis available, could have quite easily got an uber within 15 minutes, absolute joke. The whole point of booking in advance is to avoid this scenario, why take bookings if you can’t meet them??

If I could rate them 0 or minus, I would
I’ve given them the time to respite my complaint but having reached 10 days and heard nothing I thought I’d rate them
Firstly, pre booked a taxi from Newcastle airport arriving on a flight at around 1am, we arrived early to a voicemail stating they were aware of flight delays, there was none, 3 flights dropped together on time
I then rang to say we were out and waited 20 minutes to be collected
We asked to be collected from the 15 minutes free collection car park and got charged £5 as if collected from the car park directly out front
I have contacted them multiple times for a refund on the £5 and nobody has returned my calls as they said they would, it’s a matter of principle rather than monetary value and I wouldn’t send a taxi from this company to my worst enemy
I’d avoid at all cost as they don’t give a f&&k