Bestinvest Arvostelua 

Had a conversation with Taylor, who was most helpful and informative. Gave me useful advice and relevant information regarding procedures and timings. Satisfying and pleasant experience.

The call with Harry was very helpful and gave me the information I required. He also said I could get back to him with any further queries which is good to hear. I will be doing so as I am finding that other commmunication with Bestinvest is poor.

Clear and helpful guidance by Taylor. What seemed confusing was clearly explained and I was guided through the process. Couldn't have asked for better assistance.

Gareth was very thorough and helpful with the advice he gave. I was able to come to a decision about my investments.

Very useful and informative session with Harry. Clear perspective on my questions and helpful input on options. I was able to then take time to decide what was right for my next investment decisions.
It may well be me but I do find that it could be easier to evaluate fund options on the site. Breakdown by sector / geography could be simpler to review.

Had a helpful coaching call from Bestinvest. Thanks is due to Alicia.

I found my coaching session with Harry to be very useful, he was very personable & helpful & put me right on a few things as well as giving me ideas on what to do next.
On the downside, which is nothing to do with Harry or my coaching session. I think the general admin work since my session has been very poor. I sold various funds a week ago with a view to transferring the proceeds to my ISA fund & I am still waiting for this part of the process to be completed, I now have to transfer to the ISA fund then buy new unit trusts.
At this rate it will be another week at least, unacceptable! & it's not the first time but it WILL be the last

The staff member I spoke to was very helpful and solved the minor problem I was having with my accoun

Thanks for your help and patience. Much appreciated

Help explain how to make the required investment

Harry Persad was an excellent coach (as he was on a previous coaching session), with his customer facing skills and knowledge. I now have the answers I needed, which were then backed up with an email.

It is worth pointing out though that this session wasn’t strictly necessary in that it didn’t involve investment advice. It dealt with admin issues around bare trusts. The Bestinvest office I have to deal with do not yet appear to have the full range of knowledge and customer care necessary that I have been used to over many years with the company.

James Connor was patient, respectful, listened and communicated clearly.

A few times over the last 6 months, the system has gone down (or at least it hasn't recognized my details). Hard to get hold of a customer agent and they are slow to put up any standard warnings on their website ahout system issues. Currently on hold for 30 mins and counting. Not good enough service in this day and age.

After my coaching session with Lydia Ellis I am so much more confident in how my pension works and how to switch to different plans.
Lydia totally understood all my concerns and lack of knowledge in certain areas and explained everything to me.

Not great
Holds your money
Forever processing funds
Good for options they offers just not when it comes to the money you’ve made.
They won’t to hold on to it as long as possible

Will be leaving

We were very pleased with the information we received. Our needs were not straightforward, but Harry helped us understand our options and answered all our questions. Thank you

My situation was understood and the practical advice given enabled me to make decisions.

Had a coaching session with Harry, Needed to go into a passive investment portfolio every thing was explained and suggestions made. On contact with the help desk they again where very helpful.BG

I've had my SIPP on the Bestinvest platform for many years. It's quite intuitive to use and there are plenty of fund options.
More recently I had a coaching session which was helpful. Josh explained the options for moving my stocks and shares ISA and my SIPP into ready-made portfolios as I want to reduce my fees and avoid the need to manage my SIPP investment choices.

Very helpful and speedy reply from Taylor which helped clarify the course of action I needed to take. Bestinvest is a very suppotive company.