Bath & Body Works Arvostelua 

I have a plug-in and this is the second time the oil leaked out of the bottom been buying there products a very long time not liking there products as much as I used to

Compre las velas de tres mechas, y fue la experiencia más emocionante que he tenido con su aroma relajante es una verdadera delicia recomiendo al 200%

I ordered the blue comforter, and never received it. Was told by them to contact the shipper myself which I did, and still have not received my order. Was also, told to give them 2 days, and yet, I did. Now, they want me to wait another 2 days. All, I want is my money back. I will never order anything else from this company again. Buyer beware should be on this when ordering from this company!!!

Purchased a car refresher the ones you put the liquid slides on after a while it drops fragrance out on my dash and ate right through my dash now it looks ugly!!

Horrible experience with online ordering. Purchased the fragrance plug ins through an online order January 17, 2026. Was told I’d receive my order by January 29. Here it is February 4th no order. Website app not working for tracking. Customer service apparently overseas and you can’t understand what they say. Told me no updates show on my order since January 22. Told me they would reship my order but I’d have to pay for shipping again. I couldn’t believe it. I requested a full refund. Won’t be doing this again and you guys be careful.

I would give a zero if it was allowed. I placed an online order. I used a gift card ($50) and paid an additional $50 on my Visa. I received a confirmation that the order was placed and confirmed. 2 days later I received an Email telling me there was an error and the order couldn't be placed - to please call customer service. I did. They told me I would be refunded within 2 days. I called back after no refund was received 10 days later. I was told the refund had been processed on their end so it was my bank's issue. I asked for proof the refund had been processed. I was told an Email would be sent. No email sent. No way to prove to the bank a refund had been processed. Gift card balance taken and no longer usable. Had to work with my Visa company to get them to void the charge but I'm still out $50 and received no additional help from Bath and Body Works. And never received any products. SKETCHY AF. Do no recommend this company. Will not shop with them again.

i went to the store in penn square mall, and the young lady named brittany, helped me and ahe was very rude. we go to bath and body works all time, but we wont go anymore to that store. she was being rude to the other employees and being bossy, like she was a boss. she was getting very unpleasant cause we were taking our time. no business needs someone that acts like that in a store, i would like to see her fired.!!!!!!!!!!!

I am extremely disappointed with Bath & Body Works candles and their return policy. I purchased 17 candles, and 5 of them stopped burning before they even reached halfway. The wicks are now completely unusable and will not relight, making the candles a total waste of money.
I brought them to my local store hoping to exchange them—not even asking for a refund—but was told they could not be returned because they had been used. How else would I know there was a defect if I didn’t burn them?
I was a huge fan of Bath & Body Works. All of my body washes, lotions, body sprays, and even perfumes were purchased from here to match full sets. I was a loyal customer for years. Unfortunately, this experience has completely changed that.
Because of the poor candle quality and lack of customer support, I no longer shop at Bath & Body Works, and I will be telling my family and friends not to shop here either. For the price, I expected far better quality and service.

This is about the 3rd time since November that I place an order online and I don’t get my order! Today I was charged TWICE yet no order is in the system for me!

I used to be a huge fan I ordered hundreds and hundreds of dollars maybe thousands of dollars worth on line. However..the new mobile app is horrible to navigate through. Why they even changed it is beyond me!!! That old saying if it's not broken don't fix it.. is a true statement. Frustrated I'm not even buying anything in my cart

On line shopping is horrible. You can have an order for 50.00 and it says you qualify for REDUCED shipping of 7.99. That is their normal shipping amount..they also want to add tax to my order when I live in NH where we do not have sales taxes. Limited scents or specials..I never order on line.as well as it does take forever to get your items.

I’ve been using Bath and Body candles for several years. They smell good and burn well. I’m not able to shop in store so have to use the Internet. I have had 0 problems. I place my order, get confirmation and my products arrive. Packed beautifully. Have never received one broken. I feel good when I use this site. I’ve run into some sketchy ones.

The body creme that normally sells for $18.95 was on sale for $4.23. After receiving my order I now know why the big price drop. The products are so watered down that the scent doesn't even last five minutes. Normally when I purchase the same items for $18.95 the scent lasts until the next day. The low price is definitely reflective of the quality.

Change back the scents of cherry blossoms.New scents stinks. Not buying again till it's back.

Warning, the oils plug in cause severe lung issues!
I am angry at myself to buy a product that harm my 2 pommerians. Why in the hell can you people make a product not safe for humans to breath And for our pets lungs. Worst toxins for any one to breath daily even sleeping. Co. Is a Killer!!!!!

Customer service not really helpful and most of the time are rude. I also never receive any coupons for a year now. Customer service says they mail them but they are full of it. Online orders arrive broken, late or items missing. I have spent a load of money on their products but now I will only shop at Victorias Secret. At Vicky's, customer service is polite and helpful, items come carefully packaged, ontime and most of all they are not stingy with the coupons. This company has gone way down. I miss the quality and service when they used to be inside the Express Stores.

They'll take your money without processing your order (theft!) And then when you call to get help with getting the refund because now suddenly those items are sold out and you don't have an order and THEY TOOK THE MONEY FROM YOUR ACCOUNT ALREADY they tell you they can't find the order so just dispute it with your bank. Terrible customer service, terrible company. I will be letting all my loved ones know what a nightmare it is to shop here. So many better options and especially locally-owned. Disgusting people disgusting business - thieves like you will rot for eternity.

I did an order I needed for a gift, the money came out of my account and they are saying there is no order. DONT ORDER ONLINE FROM HERE

I have been a customer for years and a rewards customer for less than that because of trouble setting up for whatever reason. I have been buying the wallflowers for years as well. From time to time. They don't last very long. I just throw them away and get a new one less (The unit itself). This time I decided to take the defective one into the store and they told me there was nothing they could do for me that they only last 6 months! I was quite disappointed because I used a different brand in the past and they always lasted years! She gave me the customer service number. I called them and spoke to someone very difficult to understand. They sounded like it might have been French. Told him my issue. He asked for an order number which I did not have. He pulled up my account and insisted on getting an order number which I told him a second time I did not have. He asked me a third time and I said let me speak to a manager. A "manager" gets on the phone and it sounded like it was the original agent's brother. Again. Very difficult to understand but he basically told me the same thing and it was nothing he could do for me even though he had all my orders up on his screen! I asked why he could not just look at my previous order and he said I had to have the order number! Bad customer service, bad product! No recourse!

je n'ai jamais reçu le colis.
Expérience catastrophique. Commande sur le site italien de la marque pour une livraison en France via UPS. Le colis est perdu. UPS ne répond pas et la marque ne répond pas non plus. Un signalement auprès de la DGCCRF a été effectué.
Heureusement j'avais commandé via PayPal pour obtenir le remboursement, ce sera plus simple. JE NE RECOMMANDE PAS DE COMMANDER SUR CE SITE POUR UNE LIVRAISON EN FRANCE, ATTENTION.