Bath & Body Works Arvostelua 

I have Been shopping here for years still not getting rewards points always an issue with my online orders my info has been wrong for over two years I asked them to change it been in the store several times at wyennwood village in lake worth still having the same problem I tell thrr we m I’m not getting my rewards my birthday is wrong and they say we will fix it but keeps over charging me it maybe my fault because I love the candies and I keep going they obviously don’t care to keep me as a customer

Every time I try to order something from Bath and Bodyworks online it comes damaged. I do NOT understand why such a large company cannot use paper to protect their products, a little tape to keep soap lids closed, and keep themselves from the expense of refunding and reissuing items!! This has been their way of shipping for YEARS!! Make that make sense!! All of the wallflowers are broken, the soap tops are either broken or open. I just don’t understand. Terrible service.

I ordered a body mist on January 9th, I paid, money taken out of my account, conformation email, invoice, great, fab, hopefully it’ll be here in a week or so, a week later no emails, no text, I check the tracking order and ‘Order Not Found’, that’s odd, I’ll email costumer service, got the automated email back saying ‘We’ll be with you soon’, never heard back, a wee later emailed again, nothing on that email. I tried calling customer service several times, never picked up, even being on hold for seven minutes, nothing. So I just gave up and left it be. Just over 6 weeks later I get a parcel, and it’s the body mist. I was in shock but also happy, but also very frustrated and will not be ordering off them again.

Long story short bath and Bodyworks lost my package. I only found out because I reached out to them. After multiple agents that clearly lied to me because they said my package shipped out but in reality they lost my package. After multiple agents, disconnected calls, supervisors, they have yet to reship out my package that I already paid for. Their response please be patient. I asked for my package to be expedited since they lost my package but the supervisor told me they don’t do that for customers. At this point all I can do is report them to the better business bureau. Even after they lied to me ( I have all conversations saved to back me up) lost my package, they have yet to make this right. Oh and I spent over 100.00 on this order. The items I was really looking forward to have since been out of stock after knowing my package was lost. If my package never went missing I would have all my items. Terrible customer service.

I love my store in Fort Smith AR!! However I would definitely love it more if they brought back CANYON fo men!!!! Please!! I need it!!! That’s all he wears.

There are two products from Bath & Body Works that I really enjoy: candles (& the special fall candle event) and the men's body washes. Last year, I "waited online" for my turn to place a candle order. I placed the order and still have evidence of it. However, while it did show up as "pending" at my bank, I never received a confirmation and, of course, the order was never shipped. I exchanged chat messages online multiple times and they were worthless -- repeatedly telling me they couldn't find an order I could prove was submitted. Unable to access any other way to contact customer service, I actually wrote a letter with all the documentation. No response! Given all the complaints here, it appears obvious they just don't care about customer service or solving customer's problems. Fortunately, even though the products are favorites of mine, there are alternatives and Bath & Body has lost this customer!

My daughter purchased the Princess Tiana collection from the Disney Princess Collection and was disappointed that Tiana's collection wasn't as extensive as the other Princess Collections. They're wasn't anything especially different that stood out like Mulan's hair clip for example. My daughter was very excited the collection was being re-released,but it was short-lived. Princess Tiana is a reflection of my daughter and she should be able to have as many options to choose from like the other Princesses.

Princess collections came out twice now. Both times large candle holders are sold out in store and online. BUT you can go on EBAY right now and find all those item marked up 100%. Why cant they make enough for the regular customer to buy straight from the store.

I went to your bath and body works store in san antonio texas. The reason I went was to use my $10 discount coupon that I received in the mail. To my dismay it did not work, it was delivered to my home. Not only was I treated badly but why would you send me a coupon that I cannot use. The coupon was in my husbands name and said I cannot use it. I then proceeded to tell the cashier that if you received a coupon and it would work would you be unhappy she proceeded to say no, then said have a blessed day. I told them you can keep a customer just override what ever. but they said no. I am shocked and baffeled that of the aragense of your staff. Not cool and The became defense and not maid a solution to the problem. I have never received a coupon that I could not use. They need a class of customer first and arragense later. NOT a look for your organization. I have worked with the media for over 20 years and would love them to do a story on undercover. I have a copy of your coupon and red the back thoroughly. Customers come first, especially when it was only $10, was it worth it?

I placed an order in January and after I paid they said one item was out of stock and would send me the refund. I still haven't received it, and after 4 different times contacting them they all of a sudden couldn't find my order number. Will never order from them again.

The Store at Market Center in Alpharetta is Beautiful! Only been open for a little over 2 Years! It is in shopping Plaza so easier to carry heavy bags to your car. Often times you can pull curbside and girls will carry your purchases out! Always clean and Friendly Staff! Corporate could use a little more training! Overall you will love your next experience!

I really love Brightest bloom and now it is no longer in the store or on the website. There are a few more that I loved but can no longer get. I try not to get too attached to the scents I really love because they will discontinue them.

Don’t buy for holidays when it says Guaranteed to be to you!! I bought 16 items specifically because the website said if you buy before the 8th you’ll get everything before.by Valentine’s Day. They shipped two packages, and the one the got to me the day before was ONE ITEM out of 16!!! Now it’s Valentine’s Day, and i dont have my things. Tomorrow Sunday, so wont get it tomorrow! Mondays a Holiday, so wont get that day either!!! I’m so incredibly disappointed and won’t be buying from them again. Ruined my whole families Valentine’s Day.

Like so many other consumers, you can't order online without issues. I tried several times to put in the store that is close to my home, yet the website continues to say Dulles.
I went to the grand opening at the local store one time and felt like a human in a shark tank. There were too many sales people crawling over one another and you couldn't have time to just smell and view what you wanted.
I tried to order on line and the website definitely needs someone that is knowledgeable in getting it to work properly.
I can relate to the other complaints as I tried repeatedly to get the order here in my area to pick up but ended up shipping it. Some of my order that I wanted was being held at the Dulles store. I don't live in Texas.

Asked to exchange a plug in for the same item as it showed signs that the oil had burned and and created a residue. It's never plugged in all day and none of my other plug ins have had this issue. Was told no, I had to "wipe it clean" cause it happens. Admitted I no longer had the receipt, but am a rewards member so should be in my account somewhere. So I asked for the manager or above contact info , was told no. Chatted online and not really resolved. The item looked new just that I thought it must run hot to do that since none of the others I have do this. In fact I had been there a couple days prior and told them the issue and would I be able to exchange it, told if we have the same item then yes. But when I took it in few days later was told something completely different. Guess depends on who's working what service you get. Simple, less than $15 item but nope. SO i had them return the items I had just purchased. Unreal

That when I went to the store, they was very pleasure and nice with they greetings, they help find what I was looking for, the cashier was pleasure as well, thank you for the greetings

I would like to say a huge Thank you to Heena who works in Westfield, Stratford branch. Your warm welcome, professional and friendly attitude was well appreciated by my sister and I. Will definitely be returning

Got a gift card as a gift, when I tired to use it it read USED , meaning it was a brand new card with the pin still not scratched off and it had a zero balance. I called BBW and they told me it was an error on their end and a new gift card would be emailed--this was back in NOV 25' --its now FEB 2026 and after 7 more phone calls still nothing. Incompetence is nothing new to these people.

Store location in Harlem, as you enter the store, the greeter is loud welcoming you into the store, making everyone in the store turn around to look at who she yelling at. The cashiers lack training and professionalism. The woman manager was told about the cashiers behavior, she made an excuses of the man cashier normally being nice.

I had placed an online order for a large quantity of wallflowers, approximately 20 of them. However, I noticed some brown substance leaking out on to the floor, which initially dismissed. Surprisingly, tonight, I discovered a significant amount of brown, glue-like substance on my radiator. It's incredibly challenging to remove, and I suspect its the burnt oil. I contacted Bath & Body Works, informing them that the product has expired beyond its 90-day shelf life. I explained that the substance is toxic and poses a risk to my house hold. Despite my concerns, they refused to provide a refund and firmly stated I would not shop with Bath and Body Works again. My intention was solely to return the unused wallflowers, but the refused to accept my request.