Barclays Bank 

Once in a decade issue came up which needed prompt action. Basingstoke Barclays (3 staff helping) were fantastic and sorted things in 30 minutes. Thank heavens for High Street presence - the main reason I swapped to Barclays.

Shital Pau , helped my recently widowed mother through a difficult process during our visit.
She went above and beyond in supporting my mum, listened patiently and dealt with all her paperwork. She provided sound advice and guidance to my 87 year old mum reassuring and comforting her as she left the bank.
Moving forward, she has also completed a vulnerability marker on the system for future visits.
Thank you so much !

Ich habe nur ein Tagesgeldkonto bei Barclays. Für die vollen Bankkunden mag es besseren Service geben, in meinem Fall gibt es keine App, sondern nur eine Website um das Konto zu managen. Diese ist etwas aus der Zeit gefallen und nicht sonderlich ansprechend. Auch eine Kündigung des Kontos ist nur per Brief oder E-Mail möglich. Die Zinsen sind in Ordnung, immerhin.

Just tried to open an account. Nothing but trouble, promises of callbacks bit nothing. Rude customer service. I am closing the account immediately

Very very bad
Non professional team and rude
Had the worst banking experience here

Had an great experience with one of your member of staff Scaaic at the Walthamstow branch into updating my current account

excellent customer service from the Huddersfield branch.
I went in to make an appointment to close my euro account, I was helped there and then to do this. I cannot thank them enough for their brilliant service.

I had problems logging into the Barclaycard app. There was an error code with a note saying I should contact customer services. It took some getting through to speak with some one but the gentleman I spoke with was professional and helpful. He told me the credit card account had been blocked because I had recently closed down a Barclays savings account. I had a residue of approximately £0.39 in the account which Barclays said they would close if I didn't use the account by a certain time. Consequently they closed the account which affected my access to the Credit Card account. The service person talked me through how to reactivate the app in order to access my credit card account. It was the same procedure as installing the app for the first time. Personal information, then a photo of my driving licence followed by a video with a speaking test. An alternative to this would be to use a pin sentry, so I agreed for him to send one to my home address. After the call ended I got a message from Barclays to say the photo of my Driving licence wasn't acceptable and could I choose another form of identification. So I sent my passport details plus my video and speaking test. This eventually came back as not acceptable. So I repeated the process only to receive the same message that the photo was not acceptable. By this time the service person must have triggered the mailing of the pin sentry so what happened next? I wasn't given the option to take a new photo and was asked "had the pin sentry arrived", which obviously it hasn't. This was followed by a message to contact the service department, which closed at 17:00 Monday-Friday. In the meantime the recorded message suggested I log into the app to use the messaging service!!
Barclays, I remember why, after 40 years as a customer, I left you due to your intransigence and stupidity.

I recently visited the Barclays Bank Tooting branch and was fortunate to be helped by Louise. She was incredibly helpful and made sure all my banking needs were taken care of efficiently. Louise took the time to listen to my concerns and offered solutions that worked perfectly for me. Her friendly and professional attitude made the whole experience smooth and stress-free. I left the bank fully satisfied with the service I received. Thank you, Louise, for your excellent support!

It is impossible to set up online banking. I have had several phone calls during which I am given conflicting advice. We're paying significant amounts of interest on our mortgage, but this is possibly the worst online service I have ever used. Avoid Barclays at all costs - having previously used their competitors, I can honestly say the service is by far the worst of the high street banks.

Ich möchte meine tiefe Unzufriedenheit mit der Barclays Bank aufgrund mehrerer unberechtigter Abbuchungen zum Ausdruck bringen. Trotz meiner sofortigen Stornierung einer Bestellung setzte die Bank die Abbuchungen der Ratenzahlungen für die Monate April und Mai fort. Zudem wurde der gesamte Restbetrag abgebucht, als ich versuchte, den Ratenkauf selbst zu stornieren.

Trotz mehrerer Versuche, den Support zu erreichen, blieb dieser unerreichbar, und das Problem ist bis heute nicht gelöst. Diese Vorfälle zeigen ein ernsthaftes Missachten korrekter Bankpraktiken und der Verbraucherrechte.

Mein Rat an potenzielle Kunden: Sollten Sie ähnliche Probleme erleben, rate ich Ihnen, sich direkt an den Ombudsmann der privaten Banken, die BaFin und die Verbraucherzentrale zu wenden.

I can't make a payment and I can't contact anyone at Barclays about it. Phone number doesn't work. Chat doesn't work. Messaging doesn't work. Meanwhile, their stupid status indicator says everything is working. Liars.

shocking customer service, the Business banking team clearly have not idea regarding the protocols around ID confirmation. I have been told numerous different things but different people, all contradicting each other. Wasting my time and other peoples time, who have had to go into branches. Utter joke of a bank, no branches, not customer service, no help.

Scammers. This bank not protect own customer just scammers!

Dieser Verein hat sich unserer Regierung angeschlossen. Nichts läuft. Konto gesperrt, e-Mails werden nicht beantwortet. Kennwort kann man nicht zurück setzen, da die E-Mail Adresse angeblich falsch ist. Telefonisch geht gar nichts.
Das einzige was geht, ist abbuchen und das ohne Einsicht in die Auszüge. Frechheit 😡😡😡😡

Absolutely the worst customer service you could ever expect to get from a bank. They've shut all the branches and then have no cash desk service for doing anything on a Saturday in the city centre branch in Bristol. Staff on the front were useless, there's a big blackboard telling you the local post offices you can go to to get a cash desk and when I wanted to set up a payee on my (2) daughters' bank accounts so that they could pay someone some money (you can't do this online for security reasons and have to set up payees in branch) the person downstairs with the computer and online login pin pad refused to assist, despite the downstairs staff being stood in a group of 3 and available, but just having a chat. When I asked if we could do it downstairs (which we've done before) because the upstairs queue was so long they looked at the computer to check (clearly they had time to do this) and sent me back upstairs to wait in the queue again "because there's only 3 people in front of you." This would have taken a few minutes tops to sort out.

I just find it unbelievable that the big branch serving the whole of the city can put staff on on a Saturday when if they had just one person on a proper cash desk then everyone would be able to do what they need to do. Last week I wanted to pay some money in, I'd checked I'd be able to do this before coming into the branch, then was unable to do so. Some of us work Monday to Friday, so why no useful Saturday provision? That time I walked round to a certain building society who I have a savings account with, the one who aren't shutting branches, and they had 3 staff on the cash desk and other staff providing account services. The customer service experience of that was streets apart, I've now closed my Barclays account and transferred everything to that building society account where we went this morning and set up bank accounts for my kids in less time than it took to set up a payee on the account as I've been waiting 17 minutes to do this now (edited below*). I seriously won't ever be going back to Barclays and would advise everyone to look elsewhere if they want some proper customer service. *Eventually was in there waiting approx 45 minutes, but it's ok "because there's only 3 people in front of you." The guy I saw was good and set up the payments for my daughters in about 3 minutes, so there are some useful people there. Yes the building society banking app that I'm at now isn't as good but that's the only thing. Barclays are shocking.

I have several Debit and Credit cards and Apps, I applied for a Barclays Platinum Credit Card it took about 8 days to arrive, downloaded the App, spent hours trying to register, phone help line and spent 40 minutes registering, went back to the App when I received my PIN had to go through whole process of registering, including video and voice recognition, was then locked out of the App, it's the worst I have ever encountered, I would give zero star if possible, USELESS SYSTEM NEEDS DRASTIC CHANGES.

I have been a Barclays client since 2010 and I always received an amazing customer service from their employees.

Recently I had the chance to renegotiate some procedures on my current account at the Churchill Place Barclays branch, and I received a professional and attentive assistance from the manager Waqar Mahmood and his assistant Fahim Kibria that exceeded my expectations.

Enquired about a personal loan, as I bank with Barclays, I could do an APR check to see my eligibility and interest rate without affecting credit score. This took less than a minute. I then applied and within 5 minutes the money was in my account. Incredible service that was extremely easy to use. Highly recommended to try. Thanks Barclays!

It's shockingly awful. I've been with them for over 20 years, and customer service has gotten so bad that I transferred to another bank. The online banking messaging service is appalling, and you have to wait at least 30 minutes to talk to someone on the phone. When you do get through, they are often useless. In the end I had enough and transferred over to another bank and they have been brilliant. They did not care that they were losing a customer who has been with them for over two decades. I have now encouraged all my family members and friends to leave Barclays and they are in the process of doing that. Good riddance to bad rubbish I say!