Barclays Bank 

I have banked with Barclays for nearly 50 years and their customer service is dreadful. It is obviously a very low priority for them as an organisation

Unhelpful Barclays Bank for small businesses. I was offered a loan by Barclays Bank and I tried to get a small loan but was turned down. I was also offered a credit card, but my application was turned down too. I've been with this bank for 9 years, but I never got an overdraft, which is normally helpful with business cash flow. I will look to switch to another bank for a business account and I wouldn't recommend Barclays Bank.

Having been with Barclays for over 50 years and having had mortgages, insurances and business accounts with them, they reduced my moderate overdraft facility to a fraction of what it was. Then they removed my overdraft facility altogether. I rarely went overdrawn and then only temporarily whilst I waited for funds to move from one account to another. My income varies from around £1K per month to £5K per month depending on business but because I couldn't give them an exact regular figure per month, they told me that I was not a good risk. I don't know what my income is going to be above a certain fixed amount until it actually arrives every month.
All the local branches have closed down and the removal of my O/D facility was the last straw. I got a few hundred quid for transferring to another account where the number of branches and facilities are so much better. I am very much happier.
Barclay's loss

Absolutely appalling experience with Barclays. It has now been six weeks since Barclays froze my account and refused to release a large legitimate transfer received from my husband abroad. Despite providing everything requested, we are still getting nowhere.

The communication across their departments is beyond unacceptable — nobody seems to know what is going on or how to help. We have been calling customer service twice a week from abroad and repeating the same information over and over, yet there is zero progress and no transparency.

Barclays has caused us enormous financial stress and inconvenience, and the lack of urgency or accountability is disgraceful. This is not how a reputable bank should treat loyal customers. We will now be escalating this to the Financial Ombudsman, as Barclays has left us no other choice.

Avoid Barclays at all costs — truly shocking service.

I have had a Barclays current account for over 50 years and had no cause to complain. However, some months ago I encountered a problem with the account and was not convinced that local branch staff had made a real attempt to solve it. As a result, I made a written complaint to Barclays H.Q. explaining the situation. A few days later I was impressed to receive a phone call from an employee who seemed to understand my concerns. She contacted the local branch and the problem seems to have been resolved - at least at the moment!

I've been trying to withdraw money from my account for the last 4 days without success. Although I understand their concerns about me purchasing Crypto with the money, I want to carryout my purchases. It's as if they want to keep your money in there bank. I've spent hours on the phone with thier Fraud dept going over checks and them giving me advice I already know. 4 times after each conversation they tell me it will be OK to go back online and make a purchase each time they block my purchase. It looks like I'll be looking for a new bank next week. If they don't allow me to close account the Ombudsman is my next call.
For new clients looking for a bank I don't advice Barclay's Bank Uk.

Lucky is fantastic,job well done today,well satisfied

Finger weg! Unterirdischster Service überhaupt.

Nach 5 Tagen sind mehrere Überwesungen auf mein Tagesgeldkonto bei Barclays noch immer nicht gutgeschrieben.

Barclays will meine kostenlose Kreditkarte kündigen, falls ich nicht eine neue und teure Kreditkarte von Barclays nehme. Ich bin wohl ein schlechter Kunde, da ich offene Beträge immer in einer Summe zurückzahle. Ohne Verzug. Barclays verdient nichts an mir!

It's rare for people to leave positive reviews because we're all primed to send complaints or highlight poor service. In fact, I noticed the Barclays website doesn't even have a section to report positive experiences; they rely on ad hoc follow-up questionnaires. So I'd like to do something different - yesterday, I called Barclays and spoke to Annie Hussain because I was having problems installing the Barclays app. To provide some context, a week ago and the day before I was due to travel abroad, I was pickpocketed on the tube and my phone AND wallet with all my cards were stolen. I'm not even going to delve into the nightmare of the aftermath but once I returned home to my replacement phone and cards, I could access the Barclays app. Annie explained why that happened and patiently explained what I need to do to resolve this. I also mentioned in passing that I had 15 transactions that weren't mine and occurred before I could cancel the card and she told me how to report them as fraudulent transactions but I had to do that for each transaction. She must have heard my despair because she then offered to do it for me, all the while having a lovely conversation with me. It might seem like nothing but she made what was alread a fraught encounter, ever so easy so I knew I had to find a way to make sure she knew how much I appreciated the time she took with me. So Annie Hussain from the Barclays Ilford branch, thank you so much and keep being the kind, pleasant, affable and genuine person that you are. You may not hear it often but you're amazing at what you do.

I filled in a money transfer request on line. I had been offered a 0% interest on balance transfer. It appeared to come back with a figure of £1,773 which I accepted. I then found out that the £3,000 original request had been accepted and the other amount was the remainder of what I could borrow. This was not made clear on the application. Both amounts were credit to my account which gave me a credit if £1,773 which I did not need.
Now one would think that this could easily be reversed, but no. After 4 separate conversations with various customer service operators, all of which gave me conflicting advice. I have finally managed to send the £1,773 back to them after 4 days of phone calls. It would appear that I will still have to pay the 3% fee on the money I did not want.
I will clear the amount I borrowed asap and will cut up my card. The word Incompetent doesn’t even come close to what I feel about Barclays.

I went into Dartford branch and was met by a Barclays Bank representative, who direct me to a colleague by the name of Kaylee.
Kaylee went far and beyond what I was expecting as she kindly sorted out my bank account as I couldn’t transfer money to someone.
Kaylee kindly took care of all the phone details and got through to the right department and even though my passport was out of date, fortunately I knew a member of staff and he kindly confirmed I was who I said I was.
Kaylee sorted everything for me for transfer to go through and Steve also helped.
After the transaction had gone through, my card was supposed to be unblock.
Unfortunately when I went and tried to do another transfer it didn’t work, so I went back in branch.
Kaylee didn’t even make me wait and got back in the phone to get it sorted and thankfully did.
Kaylee and Steve really went the extra mile to get it sorted.
After that I had to cancel my card as someone had its details and tried to take money in bank transfers.
The fraud team was quick off the mark and blocked these, but unfortunately it happen again the following wk with my cancelled card.
Once again the fraud team was was quick and blocked it and got on the phone to me.
They now send me texts every time money goes in or out of my acc.
I have told everyone I know re Barclays and how they look after you and act quickly but

A special mention has to go to
Especially Kaylee and also Steve for their professional service and the care they showed to just one little customer

Das ist die letzte Bank, wenn der Begriff hier überhaupt zutrifft. Das sind einfach nur Betrüger und Abzocker.

I went to get a loan from barclays,unfortunately it was turned down the reason was something on my credit score no information or help.
I got in touch with equifax and the problem was sorted now have got a 1000 scoring but i still cannot get a loan with barclays . On line all i get is cannot give you a loan. What is going on Barclays once you get turned down through no fault of your own you are a red flag.

Would like to give a shout out to
Sam whittingham and Emma at Cramlington Northumberland branch
and the team there.
Elderly Family member was worried about account scam on their account, Emma spoke to us before opening time reassured us then as soon as branch opened we were invited into office for privacy Sam dealt with our issue de- escalated anxiety resolving the issue.
Excellent service after a sleepless night of worry.

Der unfreundlichiste und unprofessionellste Bank Online Verifizierung Dienst, den ich erlebt habe. Die Mitarbeiter sprechen kein verständliches Deutsch und brechen ihre Arbeit sofort ab, wenn man als Kunde die Anweisungen verbal nicht verstanden hat und nachfragt. Absolute Frechheit.

Visited Burnley branch to sort out an ISA which I wanted transferring to them. A lovely lady called Catherine couldn’t have been more helpful. Explained all the options and sorted the transfer out for me as I’m not confident doing it myself. Very quick and efficient service

Business account re a committe I am on. Awful. You get dropped on calls, passed from illar to post, given wrong numbers to call, you get no where fast. I would not recommend Barclays. I bank (personally) with Virgin and my own business with HSBC and that is fine.

Avoid Barclays – Terrible Experience Even as a Premier & Business Customer
I strongly advise against banking with Barclays. Despite being both a Premier and Business customer, I was treated like a criminal. All of my personal accounts were suddenly put under review without any explanation. They froze all my savings, leaving me without access to my money for three weeks – this completely ruined my holiday.
After those three weeks, Barclays closed all of my personal accounts with no reason given. One week later, they also put my business account under review, causing further disruption.
To make things worse, bankers’ drafts issued from the closed accounts and deposited into other banks are now on hold, causing more stress and delays.
Barclays has been inconsiderate, unresponsive, and dismissive throughout the process. They refuse to provide answers and have shown zero concern for the impact on their customers’ lives.
Do not bank with Barclays. They are not to be trusted. If you value access to your own money and want decent customer service, stay away from this bank. You’re better off keeping your money elsewhere – or in cash!