Barclays Bank 

Hallo. Ich finde es sehr schade, dass man telefonisch leider kein erreicht. Ich habe 3 Telefonnummer ausprobiert und keine Telefonnummer hat funktioniert. Bin sehr unzufrieden.

Absolutely shocking, credit limit dropped massively. No missed payments no explanation. Avoid at all costs

This is a bank from hell. Customer service awful
Nearly an hour on phone waiting then cut off.
Chat just as bad. No help whatsoever.
A market stall is better run.

Due to the problem, you caused me and having to go the bank, I spoke to Karen at dudley branch, yes I was paid the money I lost due to this, but the stress pain and suffering I went through this complaint needs to be taken further

Non existent customer service. Legitimate business made to feel like a criminal gang, random messages and texts threatening to close/restrict your account despite promptly providing any and all information required. No one available on the phone apart from call centres. Not even an apology for the run around. Do yourself a favour and take your business banking and money elsewhere.

Spoke with Isaac in the Watford branch just now regarding my savings and how to get the most out of them. He explained all the different options available and all the different interest rates. And me not being a numbers guy, I must've asked a million dumb questions! 😂 But Isaac was very patient and broke it down nicely.. What a nice guy. Thank you 👍🏾

Im very happy being with barclays and service member of staff are very helpful when you have a problem with your account and they so lovley and kind

The worst experience I've ever had as a customer.

I've been a Barclays customer 15 plus years and even have their Barclaycard, had a phone call few days ago asking about my activity within the account which has been explained and who the people were and so on, bare in mind those people were always saved within the account for transfers.

However last night they must have put a hold in my account where I can't transfer any money, pay for anything or use contactless, I then called up today and spoken with a lady called Branden, I've explained her the situation and told her that I've got very important payments to make for end of the month and I get paid my wage at the end of the month too, so if these payments don't go through it'll effect my credit score.

Put everything on the side what if the money in my account was the only amount that I had to use until I get paid ?

She had the cheek to refer to TC's that states every customers account will be reviewed and so on. In the nicest way who would remember TC's that's been signed 15 yeas ago, I can barely remember what I ate few days ago yet alone your TC's. However my question is when I had the phone call few days back why was I not informed that my account will be under investigation or review lets say, not that I've done anything dodgy and now I wish I done something dodgy as I would know why Barclays have done this.

I then kindly asked her to send an email out to the department that is dealing with the issue as a matter of urgency due to me getting paid end of the month and got loan payments that I must make, she replied and said I can't do it, I then asked her why can't you, she then said we are not allowed. This is the silliest thing I've ever heard in my life, you work for Barclays and not able to send out an email to the relevant departments that are dealing with customer issues.

I will seek legal help if payments are missed and if my credit score is also effected due to this issue.

Guten Tag liebes Team,

ich habe heute eine sehr unschöne Erfahrung gemacht. Meine Karte wurde nach einem verhörartigem Authentifizierungsprozess gesperrt, obwohl ich die Fragen zum Teil inhaltlich nicht verstanden hatte. Nachdem ich im Laufe des Gesprächs und mit mehr Bedenkzeit begriff, worauf der Mitarbeiter von Barcley hinauswollte und meine Aussagen korrigierte, sperrte er die Kreditkarte. Damit ist mein Urlaub hinfällig und ich habe gekündigt.
Es geht garnicht, seine Kunden wie potenzielle Verbrecher zu behandeln und Unwissenheit mit Sperrung zu bestrafen.
Ausserdem ist die telefonische Erreichbarkeit eine Katastrophe.

Ob Ihnen oder zukünftigen Kunden meine Angaben helfen ist mir unklar.
In jedem Fall ist es einen Versuch wert.
Mit freundlichen Grüßen

One star is too much , should be more like minus 10 stars , they have unlawfully kept almost £500 of my money and I’ve been fighting with them since 2020 to get it back recently went into X ( formerly Twitter ) and all the staff did was mock my complaint and stress me more with my heart condition, awful awful awful service

To Barclays Head of Customer Relations:
So much for being a premier customer!!!
As a suggestion Barclays, why not get your head of customer relations to listen to some of the calls and really get a sense of how your actual customers are treated, particularly by the UK fraud team, who are
arrogant, rude, do not want responsibility of transferring customer's funds elsewhere and then lie. They do not call when they are supposed to call back and authorise a transaction. Then next day we are told to call back at the end of day. Called them back before 5pm and apparently that is too late for the fraud team to deal with customers!!! On the 3rd day after a number of calls finally the transaction is authorised by a fraud
team member, but then apparently another member of fraud team picks up the transaction again and stops the transaction. How many days does it take to transfer funds? a whole week!!!
The worst part is when you are told that the fraud team called last night and no one answered the phone or the phone was engaged!!! Lie after lie!
What a waste of time, what an unprofessional service. No one wants to be responsible for any larger than average transactions and pass the buck seems the norm with Barclays fraud team. We have had a number of similar issues in the last couple of years with each and every similar transactions.
We are about to close our account with Barclays after being customers for 30+ years.
We are going to put our money somewhere that values their customers and there is some kind of accountability.

Closing your mortgage and other bank accounts with Barclays is a vey slow process. They make it as difficult as possible. They even have charged me an exit fee on a variable rate mortgage. Dreadful company. I had to give them one star but actually they don't deserve any stars

Ich kann von diesem Laden nur dringend abraten. Mir wurde meine Kreditkarte gehakt und eine große Summe Geld entwendet. Barclays behauptet ich wäre es gewesen und ich bin gezwungen rechtlich dagegen vorzugehen. Eine furchtbare Situation in der mich Barclays, denen ich mein Vertrauen geschenkt habe, einfach fallen lässt.

Great mortgage deal, but painfully slow service and poor communication due to the department dealing with funds and funds transfer being in India, a completely different time zone!!

I have a store card through Barclays and my auto payment didn't go through and they put my card on hold without any notification. No notification that my payment was past due or notification that my card was being put on hold. Customer service said that they have no option for "human action" to be made so I had to pay a late fee and wait 48 hours for my card to be released. So ridiculous!!!! I will never get a Barclays credit card ever again.

Rubish!!!

Terrible service, no branches, rude employees!

Although busy Agne was patient and attentive, taking on board the matters with the account / App which were causing problems. She was able to resolve the issues very efficiently and was a pleasure to deal with. An excellent advert for the bank!

Barclays are 💩 as they have closed all their branches locally and they are total 🗑 so bank somewhere else ok!

I went to Barclays Bank in the Hammersmith branch to sort out an incorrect balance transfer. I wanted to do a balance transfer from Halifax to Barclays but in error put in the wrong details. After going back and forth from Halifax bank to Barclays for a recall , I was being told it was the other bank to request or recall. From being told a recall could be done then it couldn’t be done o got fed up and physically went to to both banks in which Deepali was so helpful and carried out the balance transfer within 2 mins.

I hope deepali has an amazing weekend and acknowledgment as it may sound simple but clearly it wasn’t for both staff from back clays and Halifax over the phone as they had me going back and forth for over a week

Ich habe schon lange ein Visa-Konto bei der Barclay Bank, und es gab in der Vergangenheit nie Ärger. Inzwischen scheinen sie aber dort, wie bei anderen Banken auch, durch ihren (Ehr-) Geiz alles ohne Personal machen zu wollen, sondern nur noch per Apps bzw Schriftwechsel innerhalb des Kundenkontos, ziemlich überfordert. Man wird per Mail aufgefordert, etwas über die App abzuwickeln, wenn das dann aber aus Gründen, die bei Barclay liegen, nicht klappt, geht gar nichts mehr. Denn: Barclay kontaktiert einen zwar per Mail, teilt aber gleichzeitig mit, dass "aus technischen Gründen" der Kunde die Bank nicht per Mail kontaktieren kann.