Barclays Bank 

JACKIE IS COMPETENT AND KIND. She’s very helpful and enhances the image of Barclays Bank.

Barclays has again chosen to change the way scheduled payments are shown in the App. The internet describes scheduled payments as follows:

Definition: Scheduled payments are automatic payments made at set intervals and amounts towards a bill until it's paid in full.

Order: Scheduled payments are usually made in date order.

Why has Barclays recently chosen to show them in alphabetical order? The customer now has to go through all the scheduled payments to find when the next one is due.

The staff who changed this are not using common sense but someone should have checked this nonsensical change.

I have never witnessed such incompetence. My wife's grandparents are in their mid-80's with ancient mobile phones that barely work, something that Barclays can't cope with. My wife called on my grandfather's behalf to sort out issues with his bank card and got nothing resolved other than nearly getting the bank card cancelled! I recommended to my wife they find a bank less incompetent.

WORTHLESS! in 2024 I opened 2 CDs but later could not logon. after wasting way too much time making numerous phone calls I learned that Barclays had changed their logon process. I was now required to use my username for a credit card I closed....in 2018! no notice of this change on their garbage site, I just could not logon. to pass from one cd to the other I hit the back button and am logged out! I don't care what their CD rates when mine expire I'm closing them just like I closed their credit card. their IT people are incompetent and whoever approved this garbage change should be fired. have time to waste? then bank with barclays

Barclays customer service is non existent, if you have a problem and you need to talk to someone you have to sit on the phone and recharge it if needs be whilst you are waiting, or go to a Barclays bank machine or go to a Barclays branch. None of these are available in my town, the nearest Barclays counter is a round trip of 40 miles. I have been a customer for 50 years or more but not for much longer, in the new year I am closing my account and moving elsewhere. If I could give minus stars, i would. I wish hell to barclays for the trouble they have caused me.

My wife & I visited Leicester branch of Barclays Bank on Wednesday 18th December 2024.We met Shital to sort out transactions and other business.
Shital gave us a warm welcome and was able to answer all our questions sorting out our business requests in a kind polite professional manor. One could not wish for a better service. Shital is outstanding and an absolute credit to Barclays Bank.kind regards and thank you Shital.

My review is for Ann at the Cornmarket, Oxford branch, not the bank itself which gives the impression that customers visiting are a nuisance and, hopefully, will soon be a thing of the past.
As a 'telephone banking' user, with my landline down I was forced to visit the branch to make a transfer. Ann was extremely helpful and enabled me to do, what in the past, could have been achieved by the staff on the ground floor. It seems that one cannot even have a statement printed out any more!

Everything made more difficult than it needs to be!

Please please don't go to Barclay's bank account especilly busines account. If you asked them to do one thing , they will take ages to fix it. They asked me to send the old bank statement to fix it. Immediately i send them. They said we received it, we'll update. I am waiting for one month No update . After one month i called them, that time only they are checking and saying same thing last time they said. No update at all.

Unfortunately there is no option for 0 stars for Barclays Bank. If there was I’d give them a 0
They can now delete your accounts and put your Business in Jeopardy with a click of button as I found out 8 weeks ago. They admit guilt give a measly amount in compensation and send you on your way.
There complaints department “ are over run with complaints which is why it takes so long “ was the excuse.
Up shot is I’m moving my other accounts and I suggest people be very weary of this bank.

Meine Meinung: Kundendienst katastrophal und unmöglich. Emails werden garnicht bzw. stark verspätet beantwortet.
Telefonisch sehr schwer erreichbar.
Ich bin 83 Jahre alt, habe am Telefon
2 Fragen zu meinem Konto nicht richtig beantwortet, sofort wurde mein Konto gesperrt. Als wenn man am Telefon seine Kontodaten im Kopf immer parat
hätte. Ich musste meinen Ausweis fotografieren und eine Kopie davon per Einschreiben einsenden... "Vorschrift".
Insgesamt wollte ich nur eine Auskunft zu meinem Tagesgeldkonto erhalten,
weil auf eine schriftliche Änderung nicht geantwortet wurde. Sehr ärgerlich.Konto habe ich gelöscht.
Zinsen sind gut, aber nicht alles!

after recent visit to Barclays bank lord st liverpool city centre I feel I must write this review the staff at the Lord st branch are fantastic! but u must give a special mention to young lady called Emma who help kindness and professionalism was out standing she a absolute credit to the Barclays compny

I opened a HYSA with Barclays on 11/5/2024 and after a slow verification process on their end, deposited money on 11/8/2024. It is now 11/16 and after calling them was told the funds won't be available until 11/19. In our digital age this is unacceptable. I opened an account with AMEX and the money was available in 2 days. I will be closing the Barclays account on the 19th.

Trying to increase the payments on my mortgage to reduce the amount of interest paid. To set everything up has taken months. None of the apps and systems work. I have been told to call them many times while at the same time the website is doing everything it can to direct me away from a phone number. It's costing me £100's a month and I still can't change anything - go to the company with the next lowest interest rate, you'll save money

I lost my card and their customer service isn't helping me get a new one. Customer service is very bad!

Amazing service with Helen and Ellen today in llanelli

Visited the Barclays pod in Livingston Centre with my mum today who needed help and assistance with a banking issue that needed looked into. Vicky was lovely with my mum, who's 84. She was very patient and kind and extremely helpful.

Barclays versuche ich seid Tagen zu erreichen. Ich habe ein Guthaben und möchte das es ausgezahlt wird.
Wenn man mit Anzeige oder Anwalt droht bekommt man mal eine Auskunft mit der man nichts anfangen kann.
Mann wird gezwungen die App zu laden, die ich nicht will.
Will nur mein Geld haben . Unseriöser Laden .

Justine in Fraud department is a life saver!
She's been great with my partner who has been scammed and when we called Barclays, the first person was not helpful at all but on second try, we got through to Justine who eased our minds, blocked the card and all transactions and has been reassuring throughout the whole phone call. She's an absolute gem.. every Fraud department needs more people like Justine 🖤

Under challenging circumstances of not yet working from the promised pod at Livingstone I would like stay what marvellous attention and advice I had. My lovely Barclay's lady was so friendly, professional I cant praise the service enough. Hope you get your pod soon!