Bankalfalah.com Arvostelua 

I have applied for credit limit enhancement and its been two months now and I haven't heard any progress. I have been contacting them several times and my complaints are being forwarded to the relevant department but I got no update. I was informed to contact Ms. Sonia who seems to be irresponsible and not answering a single call or message as of now. A third-class customer service and unfulfilled commitments. I never been contacted by the bank staff and I have to approach them for my issue but got no resolution. Worst ever experience

I've never used my card for online transactions
But today I've received the messages of lot of transactions and definitely except of bank no one have the details of cards.
Some of them from their bank used my card for online payments and almost 5000 is deducted from my account
Kindly never use their service never open account in alfalah.

Here's what you need to know! I TRANSFERRED AMOUNT TO MY ALAFLAH ACCOUNT AND IT GOT DEDUCTED WITHOUT ANY REASON! THERE'S NO SINGLE MESSAGE RECEIVED! This ain't the first time it happend but it's the 2nd time in 3 months!!!!! Alfalah owners are theives! Scammers! When you call them, they talk like they're all bosses! Do not trust this bank!!!!

Every interaction I've had with Bank Alfalah has been terrible. I tried mailing them and the response I received basically meant "Oh, so you have a problem? What do we do about it?" The second time I tried their WhatsApp chat and I really preferred the buggy bot to the actual people. I was typing out my problem but the chat ended in a few seconds. When I stated my problem, they were like, if the ATM nor the digital verification works, just go to the branch bro. Like why did I even try to sign up online if I eventually had to visit the branch physically. This has been a terrible experience and really has made me think why people even use banks. If every bank is as bad as this one, I'll just keep cash at home, it'll be way more convenient.

We are not able to pay our electricity bill by PESCO through Bank Alfalah as it is not in their partners list which is insae

Bank Al Falah banking service is very weak and customer service is very poor in Pakistan they don't care about their customers and its app is very complicated not working at all and wastes a lot of time, not very useful for Roshan digital account.

I am not talking about one day, they have been doing this for years.

Not recommend.

I opened 2 RDA with this bank in 2021. Due to some financial difficulties, I could not keep up with my US $ account but my Pak Rupees account was functional. The bank locked my account dollar account.
Recently I visited Lahore - from Nov 08, 2023 - to Dec 23, 2023 - I visited a bank branch almost every week. The operator of the branch (except 2 employees) was making lame excuses & narrated that the request had been sent to Head Office Karachi for the removal of dormancy. During my stay in Pakistan only for 12 days I was in Saudi Arabia but was in touch with the bank and was told I was still waiting for approval.
What kind of administration is for this financial institution? In this 21st century, everything is electronic. With just a click of a button, any long or short message spreads all over the world. Finally, the bank removed the hurdle 2 days before my return to the US.
I wanted to invest some or partial money in Pakistan. Because of the laziness of the bank I lost the opportunity of good investment & lost almost RS.50,000,000. What a Bank?

Beware!! Supplied personal details online to open a Bank - this was in April 2022. Despite several attempts to contact them, there has been no response regarding the outcome of the application. The London embassy should ensure the credentials of Alfalah and Standard Chartered Pakistani banks are valid to avoid misrepresentation and fraud.

I am Alfalah 02 account holder. I am facing a lot of problems activating my 02 debit cards. I have called at Alfalah helpline several times but no proper guidelines were provided to activate the ATM card. Still, after 01 week of struggle, I was unable to activate my debit card ATMs after calling several times. During the call on the helpline, the operator's guidelines and recording are different. Worse experience activating my ATM cards. Alfalah Bank management should look at and resolve this bad and unprofessional way of guidelines provided by the operators to customers. Activation on WhatsApp is also not helpful when the message appears after pressing 10 to type the last 04 digits of your account after typing 04 last digits no response from WhatsApp. This is very frustrating for a customer to struggle for several days to activate ATM cards. Note: ( I have a more than 10 years old customer of Al Falah Bank not new so I am aware of the methods even then I am struggling with how a new customer on Alfalah will survive.

this is a best international bank and best international fund transfer opportunity and this bank card is pro

I have been with a lot of banks in Pakistan as a customer, but I never faced the troubles that I had to experience with this bank. First, their bank staff is not trained at all on how to deal with your customers. Then there are a lot of unreasonable policies in the name of security that have nothing to do with the customer's security but give them pain and regret on why they chose this bank's services.
I would have never opened an account in this bank if it wasn't a requirement from my company since my company uses this bank's system for our salary disbursement. Highly unsatisfied with the services they are providing to us. Stay away from these scammers.

Worst bank in Pakistan. Especially they rip off overseas Pakistanis and forge bank documents. Stay clear!

Be ware overseas Pakistanis ! Don't send your remittance to this bank because they are scammers they will deduct additional amount on your remittance and won't let you even open the complaint when you call the helpline. Then if you try to open the complaint online on their website it will not show up. I regret I chose this worst bank.