Bankalfalah.com Arvostelua 

Bank al flash help line very bad service and bank al flash branch staff not good dealing for EOBI CUSTOMER

This is the worst bank in pakistan. My atm card got stolen and the staff did not help at all. Worst customer service. Do not use their service.

Shitty customer service not responding to queries UBL is way better than them

Bakwas bank . . .
Online Services are shit ...
On current account they deduct 200 rs for nothing .. Stupid staff wz stupid so called services

I would give the. 0 star if in my hand because every time they will dedicated 200 rupees for balance maintaining as per call center staff even they don't know where this money go.but really really disappointed from Bankalfalah service. 10 out of 000000.

I would give them 0 Star if it was possible. These people thinks they the best banking service provider.... They are absolutely worse of the worse. From Customer service manager to RDA portfolio manager to Local bank manager and the clown who sits on the WhatsApp chat.

Whenever you switch phone you have to cLL 500 TIME TO ALFALAh team to register your device, in first place they dont even pick up

Step by step installment plan purchasing hidden markup not shown on page .2.5 % +fed was written.only 3 months purchase also no 0%.it is so Much Mark up .actual price of phone written 135 k but when installment shown.it would be approx. 10 thousand more cost and it was not mentioned. This is fraud.and not trustworthy.credit card annual reversal fee for too much increase and conditions very hard for purchasing 150 K in two months.I called helpline it says we cannot answer . contact WhatsApp chat.when we chat,it does not reply required information.it is the sign of declining of bank.

Bankalfalah.com web site is down for several days. And the bank either does not know this or have no longer any interest in banking. Really pathetic. Poor service.

Honestly, my experience with Bank Alfalah has been frustrating. If your account statement is more than 20 pages, they simply refuse to give a hard copy. They also deduct 1% withholding tax on foreign remittances without any clear reason or explanation. On top of that, their conventional banking doesn’t provide tax statements for Islamic branches, and Islamic banking doesn’t provide them for conventional accounts – a real hassle for customers who have both.

Even their checkbooks are questionable. I once had a 50-page checkbook, but page 26 wasn’t even entered into their system. When I issued that cheque to a vendor, the payment was declined, causing me embarrassment and inconvenience.

Worst Bank ever had to deal with , there fees are insane and charges are abnormal. I would strongly recommend not to take any of their products or you will be harassed and tortured for the rest of your life . they are the worst digital bank in Pakistan there

Whenever it comes calling the customer service or chatline of Bank Alfalah for the overseas Pakistanis, it is miserable and time wasted without any positive response. For the last three days since August 1st, 2025 the consumers in Canada can not reach the Bank of Alfalah website and can not do any transaction. The website is fine for the Pakistanis but for us in Canada it is not. No one is listening or paying attention to it. Each time I click the website, it gives the following message "403 Forbidden- Microsoft-Azure-Application-Gateway/v2". I even called my internet service provider's security department here in North America and they see the same message. This is very frustrating and most of the times Bank of Alfalah has a bad reputation, I definitely have to move away from Bank of Alfalah. Someone from the high staff has to look into it.

Detailed Review of Bank Alfalah – Worst Services & Unprofessional Staff

My experience with Bank Alfalah has been extremely disappointing and frustrating, especially when it comes to their Instant Loan service, which is completely mismanaged and feels like a scam. Their mobile app doesn’t work properly, their helpline staff are untrained, and even the people sitting in the branches have no professional attitude or product knowledge.

I made my installment payment manually at the branch, and even after that, the bank auto-debited the same amount again from my account without any notice or consent. This kind of double charging and careless handling clearly shows that this bank is cheating its customers.

I contacted their helpline multiple times and also sent several emails, but received no proper response. The helpline agents are rude, unhelpful, and seem to have no knowledge of their own services, especially about instant loan repayment. Even after visiting the branch, no one could guide me properly.

Their app’s loan repayment option either doesn’t work or is extremely confusing. Overall, Bank Alfalah’s app and instant loan service has been the worst banking experience of my life.

Major Issues I Faced:
• App doesn’t function properly (especially loan repayment)
• Auto-debit after manual payment
• Double installment charged in one month
• Unprofessional and untrained staff in both branch and helpline
• Helpline doesn’t respond properly
• Emails are completely ignored
• No refund of extra charged amount

I strongly DO NOT recommend anyone to open an account with Bank Alfalah or use their Instant Loan service. This bank only wastes your time, money, and trust. I personally regret choosing them and will never use their services again.

Very poor service boht hi ziyada kharab service hy

Superb services offered to premium customers, out matching all other banks, specially air port lounges throughout the world, shapes health club throughout Pakistan and many more
Keep up the good work.

Unprofessional and unethical team. No response to queries and follow-ups. Highly unrecommended to have account/investment with them

Worst services among all banks and i actually mean it.We have two of out family bank accounts in alfalah and when we reach them and told them that we want to international remittance to a university,they start making excuses like oh you must have that much money for atleast six months and blah blah and theu wasted our whole week and then when we called helpline they said there is no such obligation and we told branch manager about and her behaviour totally changed she start talking rudely and she then she showed us other students reciepts and said she didnt even sent thier money because our branch is restricted and we dont want to do that too Sorry.Like what the hell is that behaviour,you wasted our whole week and then you straight forwardly tell us that how useless bank alfalah is.Like its the worst bank experience i have faced in my life.And i recommend to other people that if you want to send any of your relative abroad then dont keep your money in this shit bank.

What a shame! It's been 3 days and my EOBI issue with the bank still hasn't been resolved. Their helpline is useless—the queue number doesn’t move forward at all. This bank has caused so much frustration. No one talks properly, and there's absolutely no good support. It's a completely terrible bank. I strongly recommend that no one open an account here. The best banks are Al Habib and HBL—they provide excellent support.

This is a fraudulent bank, Bank Al FRAUD. When they were aggressively chasing me to sign up for their credit card, they clearly promised that spending Rs. 75,000 per month would waive the annual fee. I’ve used their card for years under that understanding — and now, without any prior notice, they’ve unilaterally slapped a Rs. 23,000 fee over the weekend. When I reached out, their response was nothing short of disgraceful — passing me around from one number to another like a gang of scammers. Absolutely unethical and deceitful behavior