Bankalfalah.com Arvostelua 

Bank Alfalah is a good bank, but my experience with its customer support team has been very bad.(Scam)

A few days ago, I noticed unauthorized transactions on my card on different online platforms. I called the bank, and their representative(Naseem) told me to block my card and order a new one. He clearly told me that once I got a new card, all my old subscriptions would end and no more payments would be deducted. I trusted his advice, blocked my old card, and ordered a new one. However, several payments were still deducted from my account without my permission.

I have filed two complaints, but both were closed without my permission and without solving my problem. I also had a very bad experience with their Karachi representative, Rafiq, who spoke to me very rudely and unprofessionally.

My money has still not been refunded, and nobody has given me a proper answer. I do not understand how we can trust a bank with our money if it cannot protect our accounts from unauthorized transactions.

My whole family uses Bank Alfalah, but after this experience, we are all thinking about leaving this bank. Customer safety and support should be their top priority, but unfortunately, my experience has been very disappointing.

Terrible bank, unhelpful and completely inept staff, bad services throughout, almost National Bank level dysfunctional app, completely useless helpline (also uneducated) even though they pick up the call and aren't rude. And under no circumstances use this bank for foreign inflows of money, you make a dollar/euro account but the money comes in your PKR account and then you have to take it out convert it via money changer then deposit it in your dollar/euro account, then the account doesn't work so it's useless for anything besides as sort of a savings account when considering devaluation of rupee. Plus good luck getting the automatic tax deductions on the said inflows filed as tax, even if you submit applications you get nothing for tax filing. Also the charges for debit and credit cards are too high for such few offers, other banks provide more for even free debit cards. There aren't any additional services that many banks offer either, besides a few so called Islamic banking services but even then they are pathetic compared to the so called Islamic banks. Finally you have to find a helpful staff member and basically bribe them to solve your problems and it still takes months to do something which should take days.

I was on chat channel with your customer support
They are not supportive
My query was not handled properly. I was chatting and they closed the chat on me.

Pathetic service ever! Worst customer support

Very disappointing Very Stupid bank.
Sure i would say Bank Alfalah has seriously humiliated me. They blocked my account without any notice, did not return my money and the staff was extremely rude. I am asking for strict legal action and I urge everyone to be careful with this bank

Subject: Complaint Regarding Humiliating and Careless Treatment at Bank Alfalah, Phase 7 Bahria Town Branch
I am writing to express my extreme resentment and disappointment at the humiliating and utterly careless treatment I received at Bank Alfalah’s Phase 7, Bahria Town branch on 17 August 2026.
I visited the branch in response to the following SMS sent by Bank Alfalah:
“Moazziz Pensioner, Aap se guzarish hai ke apni Proof of Life tasdeeq ke liye Bank Alfalah ki qareebi branch tashreef le aayein. Info: 021111225229.”
I have been visiting this very branch for biometric verification for at least the last five years, so there was absolutely nothing unusual about my visit.
After I was attended to by a female staff member, I was left waiting for more than 30 minutes while she remained occupied with her manager. There was no explanation, no courtesy and apparently no concern whatsoever that a 73-year-old pensioner was being made to wait unnecessarily.
When she finally returned, she very confidently informed me that biometric services were not available at that branch and simply asked me to leave.
This was not merely an inconvenience. It was an insulting and deeply humiliating experience, particularly when I had come to the branch specifically because Bank Alfalah itself had instructed pensioners to visit a nearby branch for Proof of Life verification.
What makes the situation even more unacceptable is that I explained that I had been coming to this branch for biometric verification for over five years. My explanation was simply ignored, as though my time, age and dignity were of no importance whatsoever.
At the age of 73, I have rarely encountered such a blatant display of indifference, arrogance and careless customer service. If biometric services were unavailable, I should have been informed immediately—not made to wait for over half an hour and then casually dismissed.
I strongly expect Bank Alfalah to investigate this incident, explain why its own SMS directed me to a branch where the required service was allegedly unavailable, and take appropriate action regarding the conduct of the staff involved.
A bank dealing with pensioners has a basic responsibility to treat elderly customers with courtesy, dignity and respect. What I experienced at this branch was the complete opposite.

If Bank Alfalah maintains that the disputed PKR 50,000 transaction actually occurred on 26 May 2026, then the bank must explain how that transaction is connected to my account when my ATM card activity, ATM machine timestamp, and my actual ATM visit were on 28 May 2026. If an unauthorized person withdrew cash using my account or if there is any system or record mismatch, it is the bank’s responsibility to conduct a proper investigation, identify the actual cause, and protect its customer’s funds. Simply closing the complaint without addressing this contradiction is neither fair nor acceptable.

Extremely bad! Outdated and tbh they keep adding "cool" features but in the end are unreliable. Their card will be unresponsive, they will have so many needless verifications, you can't view your bank statement without visiting branch (2026), alot of their processes are very rigid.

Unfortunately dependent
This bank has probably given me more grief vs most out there, the amount of times I've had to deal with their ebanking stuff leaves me with more frustration then I'd care to explain. I sincerely hope that I'm able to move to another bank soon.

Very poor banking experience with Bank Alfalah. Money was deducted from my account even though the transaction failed and I never even entered my PIN code. I only got an error message, yet the amount was still charged.

Called support multiple times and kept getting the same “wait 4 business days” response with no real help. Completely unacceptable service.

People trust banks to keep their money secure, not to create stress and waste customers’ time chasing their own funds back.

In fact there is no customer service. You talk to machines. Repeating the same again and again.

I opened a Roshan Digital Account with Bank Alfalah on April 20. Although the account has been created, I have not received the OTP required to access the app to date.
I have called almost every day and have been repeatedly told that the issue would be resolved within 24 hours, but it still remains unresolved.
I will wait for another day or two; however, if the issue is not resolved by then, I will proceed with closing the account.
Opening Bank Alfalah's Roshan Digital Account is the biggest mistake of my life

I have been trying to contact your support team multiple times. Sometimes they listen to my complaint, but then disconnect the call. Other times, they provide a Jazz mobile number that is not reachable.

I have been a credit card user for the past two years, and currently, my card is not working for online transactions this month. I have made several attempts to report this issue, but no one is taking my complaint seriously.

I did not expect this level of service and behavior from your organization. I would appreciate your prompt attention to this matter.

Thank you.

These people are hidden scammers. I received a call from a lady in their sales department who was trying hard to sell me a debit card, but I clearly told her that I didn’t need it. Despite that, they charged 3500 from my account without my permission. It seems like they just wanted to meet their targets and took money from my account without my consent.

This is a big scamming bank!

Be aware of Dishonest and cheaters withdrawal limit was reduced up to 1M but app was not allowing to withdraw more then 250,000 several times I requested them to set up the 1M limit witch is in app let the app allow to withdra up to 1M witch is in app but instead of setting the limit up to 1M they reduced the limit up to 250,000 only , today 18 02 2026 at 1904 Hours i tried to withdraw even 250,000 but they blocked the withdrawal for two hours, till they Deducted khanzeer, SHIT SERVICE,

I’ve been using the Alfa App in the US, and after a recent update it required OTP verification. I don’t have a Pakistani SIM, so I contacted the bank multiple times and showed willingness to provide any information needed. The first few emails were unhelpful, and then they shared contact info for other officials. I’ve been following up repeatedly, but none of my emails were responded to, and my issue remains unresolved. I’ve decided to discontinue using their services. If a bank won’t respond or resolve issues despite showing contact info on their website, what’s the point of wasting customers’ time?

If you are an overseas Pakistani then please stay away from Bank Al Falah, there is no FALAH using it just continues problems.

Don't use Bank Alfalah
Baddest experience ever

i have rda/fcva account in lahore branch . every time i have a problem , branch manager refers me to rda team in karachi thru help line 111 225 226 ( paid help line, paid by customer ) . in most cases problem is not solved , even after long wait time and customer pays for the call .finally i have to ask the local branch manger to intervene to get simple answers.
suggest the following
1.help line should be free for customer to call
experienced persons should attend the call.
inexperienced person will listen to whole probelm and than refer you to another department. ther will listen again and refer to another one or will not call back .
it is quite a frustration . things have not improved in last 2 years and it is less likely that some one will take action ,
mohammad arshad , retired engineer and bank customer

Worst Fraudulent Bank
After receiving my quarterly payments, the bank deducted multiple hidden charges without any proper explanation. This was extremely disappointing and unacceptable.

I strongly believe this bank’s practices are unethical and borderline fraudulent. I would never recommend this bank to anyone. Save yourself the stress, money, and frustration and choose a bank that values honesty and customer trust.

⭐ 0/5 – Avoid at all costs

worst bank ever - If you are a punctual payer of credit card bill and you no left any ways to make for the bank they will change the due date and policies in between to charge late and service charges this is how they works

mu salary disbursed on every month of 10th and they have change the due from 10 to 5 to make some money