Baby Birds Arvostelua 

Easy to order, great prices and fast delivery.

Really bad service. I ordered a car seat which i then was advised could take up to 21 days to come into stock, I advised that this was needed urgently, towards the end of the 21 days I was advised it was not coming into stock and my refund would take up to 15 days, so no seat out of pocket and a massive waste of my time. Don't bother go elsewhere is my advice.

I had a very disappointing experience with Baby Bird.

I ordered a car seat on a Sunday but cancelled my order just a few hours later, well before it should have been dispatched. Unfortunately, no one responded to my cancellation request, and the order was sent anyway.
Now I’m expected to pay the return shipping costs, even though the item should never have been dispatched in the first place if my cancellation had been acknowledged. I find this extremely unfair.

To make matters worse, the customer service has been very poor. It’s difficult to get a response, and there seems to be very little willingness to help resolve the issue.

Overall, I’m very disappointed with both the customer service and the way my cancellation was handled. I wouldn’t recommend shopping here based on my experience.

Absolute JOKE of a business! Order a mattress to then it not come and they say you need to upgrade £5 because it’s in stock so I do and then DPD tracking number doesn’t work and it says next day and STILL haven’t received it and that was 25th June!!!

The products are lovely but the packaging has ripped in poor prep for transportation, which means I’ll need to take the muslins out of its original packaging to gift wrap.

Placed order on 10th June & advised that it will take 7 - 10 days for delivery. When item not received by 24th, I asked for order to be cancelled as I needed item by 30th June. You can't ring & everything has to be done by email. Despite requesting order to be cancelled, it arrived on 1st July when I was away. Very poor customer service.

Appalling service, ordered a travel pram- overdue still not heard a single thing bar one reply. Money being taken. Have taken this further with my bank as potential fraud since they are ignoring emails, DM’s and cannot get through since it’s an automated phone service. Delivery states 5-7 days it’s been nearly 2 weeks.
Do not order from this company they’ll take your money and ignore you!

Awful experience! Order never arrived, no communication after contacting for over a month, by this point I was about a week from giving birth with no car seat, no expected date and being told I couldn’t have a refund. Customer service is shocking and only got money back through my Amex to be able to buy elsewhere! Avoid at all costs!!!!!

Similar to the other 1 star reviews, if I could give this company 0 stars, I would.
I ordered a stroller on 6th June for an upcoming holiday. There was no where on the website to suggest the stroller wasn’t immediately available for dispatch but on my confirmation email it said it would be delivered “mid June”. I’ve chased them multiple times but it’s proving very difficult to speak to someone. The phone number provided does not accept incoming calls without an extension number and then directs you to a different email address than the one stated on the website…
Email replies have taken multiple days and instagram chat got back to me immediately and then ignored my messages requesting a refund.
I was told last week it would be delivered this week and now this week I am being told next week. I no longer have any time to wait on this delivery and have requested a refund to no reply.
We are now on the 1st of July and am no further forward.
I wish I had read the reviews before ordering from this company.
10/10 would avoid, customer service for pricey items is just not good enough.

Terrible customer service. Ordered a car seat on the 5th June. No communication from them to say it was out of stock. I've had to chase and chase and am now being ignored. Still no update as to when my car seat will be delivered. Avoid.

DONT BUY FROM BABY BIRDS!!!!!!!!! Bought a very expensive car seat (over 300£) almost a month ago with expected delivery from 7-15 days and didn’t receive any updates. I tried contacting them by email because by phone they don’t answer and the only reply I got was that they’re waiting for the stock but no deadline or anything else. Never experienced such a poor customer service especially with a safety item.

DO NOT BUY FROM THEM!

If I could give this no stars I would. This is by far one of the worst companies I have ever had to deal with. DO NOT BUY FROM THEM!

I bought a "in stock" item which was promised to be deliver in 7-15 working days. Ordered 10th May and the item arrived 20th June which is 34 working days. After the 15 working days explaining I could not wait any longer as I was due in two weeks and the item still hadn't come into stock, I asked for a full refund and to cancel my order multiple times.

You also cannot call them as you don't have an extension number, despite me asking for a extension number multiple times. I was ignored. They also take days at a time to get back to you.

The item arrived and now they won't get back to me about returning the items. I explained I had already bought from someone else as I couldn't wait for the car seat any longer.

I visited baby birds in store to try out a travel system I had seen online and I’m so glad I did. The staff were extremely helpful, and we were very lucky to have Adam show us a few different systems and answer any questions we had. I felt completely comfortable in store and once finding out it was a family business I was even more glad to have made the trip to them. I ended up purchasing my travel system with them and the customer service since has been excellent. I’ve directed friends their way since and would recommend to anyone purchasing for a new mum and baby!

I would not recommend ordering from this company.

I placed an order for an egg stand on 6th June, and the website stated delivery would be 7–10 days. It is now 27th June—21 days later—and I still haven’t even received an email confirming that my order has been dispatched.

When I contacted customer service, it took them ages to reply. They told me I would receive my order this week, but that hasn’t happened. They then tried to say the delivery timeframe is 7–10 working days, which is not what is clearly stated on the website. If that’s the case, they should make that clear before customers place an order.

I needed this stand before I go away, as my child needs it to be able to sleep safely in their bassinet. As it became obvious the order wasn’t going to arrive in time, I requested a refund.

The customer service has been extremely poor throughout, and I’ve now had to raise a chargeback with my bank because I have no confidence that I’ll receive the item when I needed it.

I really wish I’d ordered from another company instead—I could have had the item delivered the very next day and avoided all of this frustration.

Fantastic company I have used for many years. I recently bought a Vennici Upline from Baby Birds after purchasing products through them before for my previous children. I have always found Baby Birds to be a very honest and honourable company so I am very confused by these other reviews I can see as their customer service has never been anything but friendly and helpful to me. Thank you again Baby birds

Do not use this company!! Poor customer service, falsely say delivery will be within 5-7 days…automated phone service. Will be contacting trading standards as no one getting back to me. Scam

AVOID AT ALL COST.

Do yourself a favour and pay the 5% more your item will cost elsewhere.

We ordered our pushchair over a month ago and heard nothing until we chased. Blame has been placed on their supplier, their phone lines don't work and emails don't get responded to.

I should've checked the reviews before shopping with them. Now feel like a bit of an idiot.

EDIT: See their reply below. I requested a refund and they said it would be "within 14 working days"...so very much NOT immediately!

What this means is I will end up 7 weeks out of pocket with no push chair.

Awful customer service. Do not order from them unless you want them to keep your money for an item you returned.

They have confirmed they received my return and now 2 weeks later will not give me my money.

No phone number to speak to anyone about it and an absolutely useless email response where you just get ignored about the actual question you’re asking.

Terrible ongoing Experience.. do not buy from! I ordered a pushchair 2 weeks ago, contacted them multiple times with no reply. Eventually got a reply but it was only because i was leaving comments on their social media pages.. which they then deleted. Still no further forward though, the reply i got gave me no details on when i would actually receive the item.. so now i am trying to cancel the order and have to start the whole process again of trying to get a reply from them.
I really don't understand why they aren't keeping customers in the know!! Everyone would be having a lot better experience if we actually knew what was going on instead of being ignored!

**Update.. still no refund.. terrible company!
They are undercutting every other online price, they then don't ship anything because they dont stock anything, and then keep everyones money when we try and get refund! Trading standards and my bank has been contacted.

Absulate waste off time, bought a child seat through out their website , waited three weeks no item , several emails no response, trying to call automated service wants you email them only, absulate joke, avoid .!! time waster.! Got my money back through out Paypal .!!