Baby Birds Arvostelua 

I recently ordered a pushchair travel system from Baby Birds. Unfortunately, the original colour I wanted was out of stock, but they contacted me and offered me the option to choose an alternative colour at a discounted price, which I appreciated.
The only downside was communication. The phone number doesn't really connect you to a person, as it's just an automated voice service, so all communication has to be done via email. I had read reviews saying they don't reply to emails, but that wasn't my experience. They do respond eventually—you just need to be patient, as replies can take a little longer than expected.
Overall, although the waiting time and communication could be improved, I did receive my order in the end and I'm happy with the outcome. If you're ordering from Baby Birds, just be prepared for a slightly longer wait and communicate via email rather than phone

Awful customer service, ordered an expensive pram accessory at beginning of June and 2 months later I’m still to receive anything?! Have tried ringing, emailing but have got 0 response.

Ordered a pram for my daughter’s birthday, delivery is now saying late September can’t get hold of anyone to cancel my order. Tried emailing multiple times I’ve got 3 days to find the money to buy her something in replacement after spending £155 on a pram that’s not going to be here for another 2 months, really disappointing

Can’t even get through to anyone on the phones without an extension number

I’m heart broken going to have one disappointed girl on Friday!!

We had a great experience with baby birds as we didn’t think we could get the ‘£100 free hamper’ (time limit ran out) but after contacting Meg she gave us the free hamper anyway!

She is extremely helpful, caring and I feel if we have any issues with the products she’s be happy to help!

We can’t wait to use these items on our baby girl (due in September)!!

It will be 7 weeks tomorrow that I ordered a car seat. It was supposed to be delivered in 7-15 working days. I’ve asked for a refund and they stopped replying to me. I’m now having to go through PayPal to try and get my money back. Almost £600 down and I still need a new car seat for my baby. Absolute joke to be honest, struggling with postpartum depression after having my baby and now I’m even more isolated because I can’t take my baby in the car. Don’t know how you sleep at night. 🙂

Item ordered and not sent, despite it being nearly 2 months since order and the original order stating 1-2 days delivery. Company not responding to my requests for a refund so I am now out of pocket with no essential items I have order for my baby.

AVOID THIS COMPANY — ABSOLUTELY DISGRACEFUL SERVICE

If I could give zero stars, I would.

We have been waiting TWO MONTHS for an item that was advertised as IN STOCK when we placed our order. Yet after taking our money, we were suddenly told there were "delays with the supplier."

Funny that — because the supplier's own website is showing the exact product as available.

For two months, we have been fobbed off with the same pathetic excuse that our order is "on its way", but somehow they can't provide a delivery date. How can an order supposedly be "on its way" for weeks on end with absolutely no idea when it will actually arrive?

The whole situation is completely unacceptable and frankly extremely suspicious. Customers should not be taking the risk of handing over their money to a company that appears unable to fulfil orders, provides misleading stock information and then hides behind vague excuses.

At this point, I genuinely question whether this company is trustworthy or legitimate. I cannot say whether it is a scam, but the way this order has been handled certainly raises serious questions.

DO NOT USE THIS COMPANY.

Save yourself the stress, frustration and potentially a very long wait for an item that you could apparently order directly from the supplier and actually receive.

Two months waiting. No delivery. No firm date. No accountability. Just excuses.

Absolutely disgraceful. I would strongly recommend that anyone considering ordering from this company think very carefully before handing them your money.

I ordered the Red Kite Rose & Ivy Home Bundle on 28 May and, despite waiting for months, I have still not received my order. I have also not received the refund I am owed.

I have sent over 20 emails trying to resolve this issue because it is impossible to speak to anyone by phone. The lack of communication and customer service has been extremely disappointing.

I have been patient and given the company every opportunity to put this right, but I have now reached the point where I will be taking legal action to recover my money if this is not resolved immediately.

Based on my experience, I cannot recommend this company. I would strongly advise others to think carefully before ordering until they can demonstrate they fulfil orders and process refunds promptly.

PLEASE DO NOT USE THIS COMPANY!!!!

I ordered a good quality mid range pram the costs weren’t cheap as I was trying to get something really good that would last but I didn’t even get a chance to see what I had ordered!

Once I ordered I waited 3 weeks without a email to say it was on its way baring in mind it said dispatch would be 3-5 working days!

I emailed (and called but you cannot get anyone on the phone!) they responded a WEEK later after 2 emails, 3 messages on social media and about 7 unanswered calls to their store saying that they would chase up my order, another week passed with nothing so at this point I am almost 5 weeks past my ordering date so I email them to simply cancel my order (I found another pram from a different store) I heard nothing but generic emails saying “we are receiving a high number of emails” when they finally responded they asked how I would like my refund which I told them I just wanted it refunded to my card, ANOTHER week passed and nothing they send another email asking how I wanted to be refunded or they could try and chase my order - absolutely not, so I said AGAIN please just refund my card as it’s a lot of money and I had had to buy a pram from a different website which was ordered and delivered in the space of this refund email exchange!

Finally they email today saying they will refund my card which will take a while to come into my account but honestly this whole thing has been a nightmare - almost 8 weeks on and my refund is only just now being processed so praying I actually get my refund.

Please as a busy mum who was just trying to find a good pram do not use this company, waste your time and have almost £500 gone from your account with nothing to show for it 6 weeks down the line and another 1-2 weeks waiting for the refund!

Extremely poor experience and unacceptable service.

I placed an order for a car seat on 10 June, with a promised delivery timeframe of two weeks. As of 20 July, the item has still not been delivered, and at no point was I proactively informed of any delays.

I contacted the company multiple times for updates. Emails went unanswered until I also messaged via Facebook, which finally prompted a reply. I was offered a refund or store credit last week and responded immediately requesting a refund. Since then, I have received no further communication and no confirmation that my refund is being processed.

I have now had to purchase a car seat elsewhere due to the complete lack of reliability. The company even commented on my use of different communication platforms, despite this being the only way to get any response.

This level of customer service is unacceptable. They have failed to deliver the product, failed to communicate, and are still holding my funds. I will not be purchasing from them again and cannot recommend them.

Wow absolutely love the new double stroller. Good service and everything. Very appreciated never been soo happy with the Purchase

If I could give 0 stars I would! Do not use this company! Ordered a £200 car seat with delivery time 7-10 days. A month later and still no seat. Phoneline doesn't work and getting nowhere on email. Chile now outgrown current car seat and will need to order elsewhere and get credit card company top try and get my money back. Fraudsters!!

Extremely disappointing experience.
I ordered a play mat from Baby Bird, but after being told it was out of stock, I contacted them multiple times via Instagram and email asking them to cancel my order and issue a full refund. I had already purchased the same item elsewhere because I needed it in time for a baby shower.
Despite my repeated requests, they completely ignored the fact that I wanted to cancel the order. Instead, they continued to delay and then shipped it anyway—over a month later.
Now I'm left with an item I no longer need because they failed to process my cancellation when I requested it. The lack of communication and complete disregard for my emails and messages is unacceptable.
I would not recommend ordering from this company based on my experience. Customer service has been extremely poor, and they have made what should have been a simple cancellation unnecessarily stressful.

Still haven't received my order that I made 1st June!
Finally recieved my order! 23rd July
Packaged well and my order was complete

I placed my order on 27 May, and it was confirmed immediately.
On 1 June, the company contacted me asking when I needed the stroller because it would only be back in stock in mid-June. I appreciated the update and decided to wait.
By 30 June, I still hadn’t received any shipping confirmation, so I contacted customer service myself. I was then told that everything was back in stock and that my order would be delivered the following week.
Well beyond that promised delivery date, I still have no stroller, no tracking number, and no update.
What is even more frustrating is that when I was only asking about the order status, they usually replied within 1–2 days. However, as soon as I started asking for a tracking number or requested a refund, they suddenly stopped responding altogether.

EDIT: About a week later, customer service contacted me again, initially informing me that my order would be dispatched the following week. However, in a subsequent email they explained that the order actually could not be fulfilled and that they had simply forgotten to let me know earlier.

After I requested a refund again, they made an effort to resolve the situation by offering an alternative solution and confirmed that they were also willing to process a refund if I preferred. I appreciate that they eventually responded and eventually tried to find a fair solution. However, after waiting for two months, I had expected to receive the stroller I originally ordered.

Overall, while the communication was slow and the delays were frustrating, I appreciate that customer service ultimately took responsibility and worked to resolve the issue.

Very misleading delivery times - they don't seem to carry any stock and therefore are reliant on delivery times from other companies. Stated 7-10 working days delivery for an item that was received 3.5 weeks after ordering. When it arrived the box was broken open and I'm surprised the items were still in there (although this package came direct from Avionaut).

Also very poor communication. I contacted them twice to cancel the delivery as I'd found the items in stock elsewhere, but they were so slow to reply that by the time they did their items had (finally!) arrived.

Unbelievably poor experience with babybirds. I ordered a car seat for a newborn with the delivery date scheduled to be 7-14 days. After a month there was still no product and very vague comms from the team as to when the product would actually arrive. I requested a refund which then took another month to process and a lot of chasing on my part. Not the sort of service you want to be dealing with when you have a young baby. I ended up going to a larger more reliable retailer and had the product delivered within 3 days.

Over the moon with my purchase received it today, messaged yesterday asking when will I get a email confirmation my order and got a message back with my delivery codes and everything I needed! I did have my doubts at first due to some bad comments but I got a reply back in a hour and next day delivery on my doona X and got it for a great price £440 thank you 🙏

If I could give them less than one star I would. I ordered an Egg carry cot stand for my daughter and was advised 7-10 days delivery. 10 days came and went and no delivery, I emailed the company and they eventually replied saying they were still in time frame for working days. Nowhere on their delivery note does it say working days, which I replied with. No response, I emailed again and was advised they were awaiting delivery from the warehouse. If I would have known they did not hold the items for despatch, I would never have purchased from this website. Abysmal communication thrown in for good measure. After umpteen emails to them and poor communication, coming up on 3 weeks since placing the order, I received notification from DPD (carrier) that they had my item and it would be delivered the following day, again no communication from company until after DPD contact. All in all very poor service from this apparently family run business. I will not be recommending this company to anyone and would advise all considering using this website to shop elsewhere.

As per most of the other reviews I've read, shocking website and definitely do not recommend buying from them. I bought an Egg stroller (not cheap) on the 23rd June, delivery stated 7-10 days. I emailed 8 days in to check in because I had had no email to specify dispatch etc. I received an email back telling me they were expecting my order from warehouse the next week and once they had received it it would be sent next day delivery and they would email to update me. Its now Saturday of this week and ive heard absolutely nothing. Now 2 weeks and 4 days since I placed the order. What is the point of paying hundreds for an item you're apparently never going to receive. I cant even buy elsewhere as I can't afford to pay out another £400. Wish I'd gone elsewhere and now don't know what to do.

Just to update that i continued to be strung along and told they didnt know when my order would be delivered by the supplier. I asked for a refund on the 17th July and finally received it on the 1st of August. I have now ordered the same buggy for a different company and it has been dispatched a day after I've ordered.
I wont be using this company again and I cant really believe they are still operating.