Baby Birds Arvostelua 

Awful customer support. No customer service contact number - you have to email. Auto response to email says they are too busy so there will be delays on responses. Takes them one week to reply to email then when you respond with the information requested it takes another week for them to respond again. My sons toniebox broke down within warranty and toniebox support was excellent with guidance and responses within 12 hours, however they deferred to babybirds as the retailer and now nothing is moving forward. Really disappointing.

Absolutely appalling!!! Placed an order 3 weeks ago, item wasn’t available til mid September (this was only stated after ordering) asked for a refund as it was a gift for my daughter on August 21st. Then they said
they could send me a different style out…constantly sending them emails for this delivery with reply’s taking days! Asked for a refund on many occasions again taking days to respond. And still waiting for a refund last response from them 2 days ago. Absolutely disgusting. Would avoid this company!!!

Ordered a pushchair on the 13th of August from this company it’s now the 26th of August I still haven’t recieved it!!! I have emailed them no response I’m literally house bound with my 6 month old little girl as I have no pushchair to take her anywhere I can’t afford another one if I would of seen the reviews before I would never of ordered looks like I’m going to have to do a charge back with my bank absolutely disgusting scamming people that are buying items for baby’s!! UPDATE! was told they was pushing for cosatto to dispatch my order the next day that never happened chased baby birds back up ignored again successfully got a refund with my bank this morning!! Worst company I’ve ever had to deal with never again

I placed an order on 14th June for a travel cot, which had an advertised delivery time of 7 days. 15 days later, the item had still not been dispatched. I requested a refund at that point, but customer service refused and told me I would need to wait for delivery.

When it finally arrived on 8th July, I refused delivery as instructed. Ever since, I have been given the runaround trying to get my money back. Customer service repeatedly tells me a refund will happen, but it never actually gets processed.

I have now filed a chargeback with my credit card company as was left with no alternative.

Please avoid shopping at Baby Birds. If you need to deal with customer service, you will get nowhere.

I ordered a car seat on 3rd Aug and the order clearly said 7-10 days delivery. Today is 15th Aug and product hasn’t even been dispatched yet. I have sent 5 emails last week but no response. Their customer service number asks for an extension otherwise it just directs to the email. Worst company I have ever dealt with in the UK.

Ordered car seat on 1st Aug, 14th Aug now here and NO car chair has arrived, Emails to Baby Birds gets you an automatic reply stating that they are very busy at the moment and will do their best to get back to you! Many days passed since I tried contacting them. SOLUTION: contact my Credit Card company and raised a dispute with Baby Birds, Credit Card company has refunded the money and now Baby Birds will need to prove to the Credit Card company that they did meet delivery timeframes (which they didn't). Does seem like they are selling items that they just don't have.

I was slightly skeptical ordering from here after reading the reviews. But I took the plunge and purchased my icandy peach 7 cookie duo pod, im so pleased I took the chance and ignored reviews. I spoke with someone on Facebook first to see if this was is stock and they were so helpful and lovely. I then went online and made my purchase, which was delivered within 2 days of buying. Excellent service id definitely recommend and will definitely shop again from this store. Thank you 😊

Diabolical. Did not have the product in stock but allow an order. Sent an email weeks later to say it’s delayed. No option to cancel. Reply once a week to emails trying to sell other products instead of refunding. No phone number to call. AVOID AT ALL COSTS.

Terrible customer service - AVOID!
After two months I still haven’t received the baby car sear I ordered on June 8. Despite repeated requests for a refund I haven’t received that either.
They take a long time to answer emails and don’t answer the phone at all
I have now taken this up with my credit card company and will not shop with them again

I ordered a baby carrier online. When I heard nothing about the order being dispatched after a week or so, I chased it up. Only to be told they didn't have the item in stock. I requested a refund. This took some time to confirm, due to slow response to emails. Since then (over a month ago) I have been repeatedly in contact with the company to find out when the refund will be issued. I am told time and again that the request has been sent to the accounts department, but I am still waiting for my money to be returned. I feel extremely disappointed and frustrated. This was one of the only items for my baby that I was able to pay full price for (times are tight!) and now that money is kept from me and I have no baby carrier.

⭐ AVOID ordering from here

I ordered an Egg stroller in Feather after the website stated it was in stock and would be delivered within 7–10 days. Unfortunately, it never arrived.

Trying to contact the company has been extremely frustrating. There is no phone number, and emails are only replied to sporadically, if at all. I’ve now been waiting over a month for my order and have had to go through my bank to request a refund.

Really disappointing experience, especially when the item was advertised as being in stock and ready to be delivered within 7–10 days. I would strongly recommend thinking twice before ordering from here.

I ordered a baby bouncer from Baby Birds on 16th June. I was informed over two weeks later, past the expected delivery date, that the bouncer was in fact out of stock. I requested that the order was therefore cancelled and refunded, which I was informed was being processed on 10th July. It is now nearly a month later and I still have not received a refund. Emails are very infrequent in response and there is no other point of contact. Very dissatisfied.

I had a great experience. Price was significantly lower than elsewhere, dispatch and delivery fast, and constant updates on order progress. I didn't need to deal with CS but it's legit, fast and cheap. Minus one star because the sign up for a 10% discount didn't work even on a £90 crib.

Avoid avoid avoid

This company clearly drop ships

Ordered a car seat on the 21st of June says on the website it’s in stock proceed with my order it doesn’t arrive for 2 weeks company is so hard to get a hold of say it’s a supplier issue nothing they can do etc wait another 2 weeks ask for a refund they flat out refuse and said they will if they can get a refund from the supplier when I reminded them under consumer rights if I don’t have my goods within 30 days they are in breach of contract and our contract
Is between is and them not the supplier they said the refund is with the accounts team… it is now the 4th of August 6/7 weeks later no refund no car seat
Baby due in a couple of days

Would really love to be able to give this less than one star. Placed an order which specified 7-10 days delivery. Contacted the store multiple times to find out where my delivery was after 3 weeks, was told issue with supplier. After 5 weeks of going back and forth with delayed response a refund was requested and accepted, order then magically got processed and delivered next day. Returned item and still have no refund and no response on email or via phone call. Would not recommend at all, very poor service. Still awaiting refund.

Absolute nightmare experience with Baby Birds Ltd. Do not trust this company with your money!

On June 17, 2026, I placed Order #307287 for an Ickle Bubba Stomp Luxe Cirrus 12 Piece Travel System paying £379.05. The order invoice clearly stated an estimated delivery window of 7–10 days. This was an urgent gift for a friend’s baby who desperately needed a pram and car seat to travel safely.

After waiting over two weeks with no delivery, I followed up on July 2nd and was told by their staff member (Adam) that they were "chasing the supplier." Then came weeks of complete radio silence.

When I finally demanded a cancellation and full refund after nearly a month of waiting, they refused! On July 31st, they emailed claiming the supplier refused to cancel because the order had supposedly been "delivered on July 15th," sending me FedEx tracking ID 382595426334.

Here is the kicker:

Where FedEx actually delivered the package: Bournemouth, England

My actual delivery address on the invoice: Dundee, Scotland

The staff at Baby Birds didn't even bother spending two minutes checking the address on the tracking slip before trying to use false proof of delivery to deny my refund!

When I called them out on providing someone else's tracking details, another staff member (Meg) shifted the blame entirely onto their supplier. Rather than processing my refund immediately, she told me I have to wait even longer while they "clarify" the status with Ickle Bubba. My contract of sale is with Baby Birds, not their supplier! They are currently holding my £379.05 hostage due to their own sheer incompetence and disorganization.

Because of their pathetic delays, I ended up ordering the exact same travel system from another retailer—and they managed to deliver it directly to my door in Dundee in just 2 days.

Save yourself the stress, the delays, and the absolute headache of dealing with these incompetent scammers. Avoid Baby Birds at all costs!

Avoid at all costs! Out of stock items, zero communication, and refusal to refund
​Shopping at this store was an absolute disaster and a stressful experience I wouldn't wish on anyone—stay far away!
​I ordered a car seat on June 29th, trusting the delivery time of 7 to 10 days stated during checkout. It was only after that period passed, when I reached out to ask about the delivery status, that I was informed the 7–10 days was actually the time it takes for the car seat to be delivered from the manufacturer to the store's warehouse. This means they are selling items they do not physically have in stock.
​Once a few more days passed, my messages started being completely ignored. The store does not reply to emails and doesn't answer the phone. After three weeks of waiting in vain and facing a complete lack of cooperation (they also repeatedly refused to cancel my order despite my multiple requests), I was forced to buy a car seat from another supplier because the discharge date for my newborn baby was approaching, and the item from this shop was still nowhere in sight.
​The issue was only resolved thanks to opening a dispute through PayPal. The seller kept stalling, shifting the blame onto the manufacturer, and promising delivery "next week" over and over again. I only recovered my full refund thanks to PayPal's intervention, which ruled in my favor.
​This seller trades in items they don't own, drags out deliveries indefinitely, ignores customers, and avoids all responsibility. Save yourselves the time, stress, and money. Do not get scammed by them!

Terrible customer service.
I placed my order on 26 June.
My order was accepted and I was told to expect delivery in 7-10 days.
On 7 July I emailed for information as my order had not been delivered.
On 8 July Baby Birds replied explaining that they were still waiting for delivery of my order from their supplier and offering next day delivery on an alternative instead.
On 8 July I accepted their offer for next day delivery of an alternative.
On 9 July Baby Birds emailed to say that they had dispatched my alternative.
On 11 July I emailed to say that, since the item still had not arrived I would like to cancel my order for a full refund.
On 14 July I rejected delivery as I had sourced the item elsewhere.
On 21 July I emailed to ask about my refund.
On 22 July I was offered a choice of a refund or a voucher. I chose a refund.
On 30 July I emailed for update on when I would receive the refund. I was informed that this would take 5-7 days and that baby birds would keep £20 to cover cost of returning the item.
I replied that since they had failed to keep their delivery promises this was unacceptable.
I had no reply by 31 July so reported the issue to Paypal who promptly refunded my account.

I ordered a dolls pram for my daughter’s birthday with this company without realising that it was a pre-order item so I contacted to explain that I would need to cancel my order as it would not arrive in time. I spoke to Meg and she showed me a couple of alternatives which I chose (one being more expensive than my original order) I was willing to pay the extra but Meg arranged for next day delivery and no extra cost! Very happy with the customer service provided by Meg 😊

I recently ordered a pushchair travel system from Baby Birds. Unfortunately, the original colour I wanted was out of stock, but they contacted me and offered me the option to choose an alternative colour at a discounted price, which I appreciated.
The only downside was communication. The phone number doesn't really connect you to a person, as it's just an automated voice service, so all communication has to be done via email. I had read reviews saying they don't reply to emails, but that wasn't my experience. They do respond eventually—you just need to be patient, as replies can take a little longer than expected.
Overall, although the waiting time and communication could be improved, I did receive my order in the end and I'm happy with the outcome. If you're ordering from Baby Birds, just be prepared for a slightly longer wait and communicate via email rather than phone