Audible Arvostelua 

I just found out they have been charging my account $16.00 the past 6 months and I never signed up for it.

I had an Audible subscription under my ex husband's account (my married name at the time was Smith; now Kelley). When our divorce was finalized in Jan, 2024, I attempted to call Amazon to stop the audible subscription and they said because it was under my ex husband's name, he had to be the one to do it. I did ask him to do it, but he never got around to it, and my credit card continued to be charged.

I attempted to call Amazon again and got the same response which really tied my hands. He had to be the one to cancel the audible subscription. Of course they had no problem with charging my account each month. Finally, last month I had enough and had my bank block them from charging me. I used all of my credits which I paid for to download the rest of the audio books I had paid for. I then disputed the charges which finally ended the subscription I had been paying for.

Fast forward to today. I wanted to listen to a book I had paid for and I got an error message when I downloaded it saying I had to have a subscription. When I looked this up, I read that if I had paid for the books I would have lifetime of access to them. I couldn't download to listen to them. So I called Amazon and asked why I couldn't access them despite paying for the books.

I did resubscribe from my new Amazon Prime account to see if that would work. They said the books I downloaded were no longer available despite my being charged for them but that I was welcome to now use my new Audible account to download the books of my choosing. I am fed up. I have attempted to work with this and now I am out hundreds of dollars of downloaded books from my ex husband's account that they continued charging me for and I cannot access the books I have paid for. I am fed up and have asked for a refund of $389.75 which is the total of the monthly charges for the subscription that I paid for since my divorce was finalized in January, 2024. I cannot access these books, and I have tried to cancel and explain things three times now.

The app is clunky and cluttered with uneccesary ads etc. It's difficult to find the info you're looking for.
It would be good if customers could submit suggestions for titles wed like to see invccluded on audible.
Unfair terms like losing the credits you've already paid for, if you close your account. Essentially, you pay for credits and they disappear if you leave. So what have you paid for? And you cant get a refund. Where else does the retailer seize what you've already purchased just because you dont want to buy anymore from them? Isn't that theft? It's unfair anyway.
Stay a member or loose what you've already paid for. Don't even think about saving up your credits, use them as soon as you've paid for them. As soon as you try to leave you are bombarded with special offers to entice you to stay. It feels very old way of operating. Customer satisfaction isn't a concern at audible as long as you keep paying subscriptions. that's all they care about.

I created account, put my paymenth method and then I try sign in for first time. I was immediately blocked.
Their system is simply idiotic, doesnt inform me that adress im putting in (with special sign, which are in my country absolutly normal) its not supported/wrong. No I must call to Land of "freedom" so they can tell me that. Yeah please, make an new account with different email adress and blabla bla. Absolutly dissapointed, no chance Im gonna make another account. Only good thing is they deactivated my paymenth method, so thats for the one star.

I like audiobooks and the US market Audible in particular. It has a very extensive selection of books. In particular, it has the best narration of John Steinbeck's works.

But there are certain things which I would call "bugs"--If I buy a book on one market and switch to another market, the only button I have for that book is "add to list", and I can only download it for it to show up in the library of the new market. What is troublesome is that the customer service seems to be not aware of this at all and it simply denies this fact.

Probably it has to be downloaded either way. But this setup is confusing.

I have no complaints otherwise.

Unauthorized Audible Premium Plus charge and unresolved billing/account issue

My experience with Audible has become extremely frustrating and stressful.

On May 15, 2026, Audible sent me an email saying my account was upgraded to Audible Premium Plus and that I was charged $49.99. I did not authorize, request, approve, or knowingly execute this upgrade or charge.

This happened after earlier unresolved billing/account problems that had already been escalated to Audible Executive Care. Instead of receiving a clear cancellation/refund confirmation, I was redirected between support channels and told to reply to a prior Executive Care case thread.

What makes this worse is the inconsistency: earlier support communications indicated payment/billing issues and missing credits, but now Audible’s system appears to have processed a paid upgrade and issued credits without my explicit consent.

I am requesting a full refund, immediate cancellation of the unauthorized plan, removal/revocation of any credits issued from this upgrade, and written confirmation that no further renewals, reactivations, or account changes will happen without my explicit approval.

I am posting this review so other customers are aware and so Audible/Amazon handles this account and billing issue properly.

Horrible platform. No customer service to help with login issues.

this company is a scam.... you sign up for the free trial and they make it impossible for you to cancel... this has been going on for 9 months and ther eis no way of stopping the payment unless you cancel your card completely... i want a refund for the whole 9 months but of course amazon keep passing the book and saying speak to audible but it impossible top... Today once again a payment has come out of my account.. disgusting company!!!

Pessimo per 9,99 leggi tutto in 1 mese massimo e poi continui a pagare per non leggere NIENTE!!!!!!!!!

Sinds september 2025 wordt elke maand €13,20 van mijn kredietkaart afgeschreven door Audible. Ik heb geen account. Nul. Als ik probeer in te loggen, zegt het platform zelf dat er geen account bestaat op mijn e-mailadres.
Gemaild: geen reactie. Gebeld: onmogelijk om iemand te bereiken. Intussen zijn we maanden verder en is er al meer dan €65 van mijn rekening verdwenen voor een dienst die ik nooit heb aangevraagd en nooit heb gebruikt.
Ik heb ondertussen een formele klacht ingediend bij mijnkaarten.be en zal alle afschrijvingen betwisten via chargeback.
Audible, ik verwacht een volledige terugbetaling van september 2024 tot vandaag. Dit is niet onderhandelbaar.
Ik zal nooit — en ik meen nooit — een abonnement nemen bij een bedrijf dat op deze manier opereert.

Calling audible customer service is a draining proces. It's employees who.. talk. very. very. slow and puts sooo many words into every sentence (trying to sound very processionel (while not being English speaking normally. Which I'm not either) - while draining us in the meantime. Aren't you there to help? To help us with the challenges we are having, rather than complicating the proces?

I wish you had adult people there hired to actually be motivated in regards to helping us, your paying customers - so that we continue to use your service.

PS MANY books are badly narrated by the authors and MANY of them are not what they were promoted as. One book should be about love and it was a lovely african american woman. But she kept preaching about the bible all the time- and how become a cristian. Luckily I got a refund.

Many of the rewievs in audible can't be real- and when I (I can see that others agreee) try to review these books, -I can't.

I LOVE listening to audios and have listened to +500 and online courses etc.

They will not return a book even though it meets their criteria. It's false advertising. It's complete b.s. I'm a long time member with 100s of purchases and still get treated like crap

I signed up for the free trial with Audible on February 24. I cancelled the automatic renewalon March 19, when I received the reminder to cancel my membership if I didn't want to continue after the free trial (which ended March 24). I received a confirmation email that my membership was cancelled on March 19. Nevertheless my card was charged on March 24. I called my credit card company and they told me I had to call audible directly, which I did. After a 20 minute conversation with Audible during which I found out they had a false email address and a false phone number for me, they would not reverse the charge or acknowledge me as the account holder. I had to call my credit card company and have them cancel my credit card and issue me a new one so no more charges would go through. I just checked my new credit card statement and the charge was reapplied to my new account!!! This is fraudulent activity and I will be reporting them to the Better Business Bureau and cancelling my credit card account completely with that bank. All this so I could enjoy a 'free trial'.

I had an issue with Audible. On my last two books it stopped playing with an error code IP – 4562. I called customer service twice. They said they were escalating it -twice they said that. They said I would get an email or a phone call. I never got either. AI just helped me fix my problem. Shame on you, Audible customer service support.

Terrible: this morning I spent over 2 fruitless hours trying to buy a pre-order gift for a very poorly family member.

Amazon page directed me to the App; the App cannot be removed from my laptop; another frustrated web search advised that the App will not process pre-order gifts.

This should be done on the Audible website. Tried again, picked up the 2 earlier chat sessions-which gave misleading information; explained my growing difficulties.

Link provided for pre-order gifts: followed it, made the purchase, together with a message for the recipient to be sent by email.

Third agent then joined chat, checked and advised after all this, that pre-orders cannot be purchased as gifts!

I had to cancel via Amazon, but this is an utter disgrace.

Muddle, time wasted and misleading advice provided.

I've purchased every single Audible book by authors and/or series that I love. Now, when I want to go back and relisten to a book I bought, Audible claims I never purchased those titles. Their customer service representatives have ranged from nice, but totally unhelpful, to unbelievably rude and insultingly unhelpful, intimating that I never bought the titles because their records are not wrong. Frustrating and infuriating beyond words.

Most books turn out to be Duds, boring and only when you attempt to return Dud Book, you find out that it doesn't qualify! Why not? Customer Service doesn't know either. Also, a lot of books are simply old, dated. I actually have had 4-star results with Libby, my library Free account. I thought Audible would enable my desire to read more newer books, but $14.95 a month for really one viable book is too expensive and the result was actually just irritating and disappointing. After several frustrating and dead-end Audible results, I am Done.

Audible can be great if you know what to look for ! But don’t be fouled by the reviews! I just tried to write a review for a terrible title and I can’t ! There are some reviews there, mostly positive but it won’t let me , I returned the title in purchase history on the main site

La narrativa femenina es mayoritariamente de pago, catálogo extendido. Vamos o lees a Lorena Franco que es lo que te recomiendan miles de veces o pocas más mujeres escritoras. Me gustan las ficciones sonoras es como una radio novela.

I have signed up for the $99.00 promotional yearly audible subscription sporadically over the past 10+ years.
I always allowed that promotional subscription to expired at the end of the year rather than renewing at the full $149.00 price for another year.
In past years, i was never charged for an added year without renewing.
However, this year, Audible charged me the $149.00 amount for an added year without my authorization. I had to call and was argued with by the Audible "Help" person.
Additionally, free offerings are not as good as they used to be. And many books I would like to listen to are not available.