Audible Arvostelua 

I have been an Audible member since 2009, and until recently my experience was good. As an old account holder, their technology began to not recognize my account. I spent several weeks and literally about 10 hours with their customer service to fix the problem, but their "fixes" made matters worse. The customer service folks are very nice, but really have no idea how to fix problems. They spent most of their time explaining the issues with their systems and how I needed to try to make things work for them. I willingly spent so much time putting up with it because I have almost 300 owned titles on Audible. So it is with great regret that I have given up. I would warn anyone against using Audible that it has gone from being good to frustratingly lousy in my over 15 years as a member.

Is this how Audible treats its founding members?After 13 years of loyal membership, a glitch in the Audible iOS app has completely corrupted my library, causing hundreds of purchased books to vanish. Instead of solving a clear database issue, customer support gaslit the experience and flatly refused to provide an official complaint reference number or log tracking.After multiple broken callback promises and hours of wasted time, I have officially escalated this case directly to Audible's three most senior executives, including CEO Bob Carrigan.A 13-year customer shouldn't have to go to the executive suite just to get a functioning app library. I look forward to a swift resolution plan.#Audible #CustomerSuccess #Leadership #CustomerExperience #BusinessEthics

Attenzione: impossibile disdire abbonamento!!
Disdire Audible è praticamente impossibile: la pagina per cancellare l’abbonamento non si carica, rimane bloccata e ti rimbalza da Amazon ad Audible senza mai mostrarti l’opzione di disdetta.Ho perso tempo tra Amazon.it, Amazon.de e Audible, ognuno che dice una cosa diversa. Alla fine ho dovuto bloccare le carte per impedire addebiti non autorizzati.Un servizio che rende la disattivazione così complicata non è serio.

Absolutely horrendous customer service that's not helpful and then will eventually just disconnect you. Also there's not even a feedback survey or anything after you contact which tells me they clearly don't care about their customer experience or improving their service team.

I had charges to one of alternate bank accounts for over a year by audible and had trouble cancelling. I don't ever remember signing ups and had no record in my inboxes what email the account was connected to. I provided them with the exact date of charges, the specific charge IDs on my banks statement, address any everything else to verify the payments were getting charged to me but they refused to cancel the subscription because I didn't know the email address. There also wasn't any alternative method to verify the account so they kept letting the charges occur.

I had to eventually block the transaction with my bank. It shouldn't be this hard to cancel a subscription and there shouldn't be a sign up process that has no alternative means of verification. People get locked out of their email accounts all the time. Do they expect us to get charged until the end of eternity? Absolutely horrendous. Don't do business with them!

Virtual voice is bad! Doesn't know pronunciation. Doesn't understand dates. Monotone. The skill of readers makes all the difference in audio books. Please drop virtual voice. May cost a few bucks for a good reader, but that is what keeps me on Audible.

Trying to cancel your subscription is so ridiculously hard. I was on the phone with "customer service" for over 30 minutes and was eventually hung up on while being on hold. I finally figured it out on my own but it wasn't an easy process. Horrible. I will never sign up again. Horrible.

I wish I could give them a zero. I was holding my phone, accidentally bumped the purchase a book while the app was open and they charged me $17.49. I immediately wrote to them, never even opened the book and they never responded. I disputed the charge on my credit card and Audible provided “proof” that the purchase was made. Meanwhile Audible deleted the book from my library. My credit card refused to reverse the charge so now I’m out $17.49 and I don’t even have their stupid book that I didn’t want in the first place. End of Rant

Audible claims stakes to books they didn't create or produce... I'm seeing more and more books that become "audible exclusives", taking them away from library apps like Hoopla and even paid apps like Spotify Premium. They're creating a monopoly, essentially forcing people to do business with them because they've found a way to have books removed from all other sources. (Even when those books were originally available elsewhere.) I understand exclusive content when it's completely original to the business (like Netflix creating and producing their own shows), but it's frustrating to see this with books that used to be more accessible. It just feels like a low ball move

I would give this zero stars if I could. On mobile, where I use the app every single day, you cannot cancel your subscription at all. The website is even worse. They intentionally hide the cancellation process in a highly deceptive way. Even on the official "Cancellation" page linked directly by their own FAQ, the cancel button is completely missing! This is a textbook dark pattern designed to trap users. The whole experience is an absolute nightmare. Once I finally manage to get rid of this subscription, I am never using Audible again. Stay away!

A title became locked. I have no idea why. Customer service had me look into the purchase history. It did not show up. So how come I have had it for several years? It is not their by magic.

I like the content on Audible, but they have the worst customer service I have ever seen. Impossible to contact anyone to resolve issues. Their AI assistant is complete crap. You can’t ever get a person on the phone or even a live person on a chat. My last issue involved something as simple as changing a payment method. Completely impossible to do on their site. I am lost on how to proceed. I think I will just cancel my subscription and restart it at some date in the future. Audible, It is time to get your act together.

Absolutely horrible. Can't get them to stop charging my account. I never used it I tried cancelling it the very next day after setting it up. And I thought I successfully ended my account. But boy was I wrong. It's been over a year and I can't get them to stop charging me. They keep telling me I had an American account. But I don't, I tried signing into the USA version and it says an account doesn't exist. I told them over and over with screen shots what was going on and please just stop charging men I don't even care about a refund just stop charging me. I now have to shut down my bank account just to stop this insanity. They are the worst just don't do it.

Es una porquería me robaron y no me devolvieron no tienen forma, estafadores que asco

Tiene contenido muy bueno, pero es desesperante que, teniendo en cuenta que la suscripción no es barata, aún así muchísimos libros estén capados para "catálogo extendido" (pagar unos 14 o 15 euros más por cada uno) y tengan la cara de decir que te hacen un 30% de descuento. Además, muchos de ellos sí están incluidos en la suscripción en otros idiomas pero no en español. Si tienes claro que el título que quieres escuchar está incluido, mi recomendación es que te hagas la lista de lo que quieres escuchar, uses alguna promoción, te la fundas escuchando las cosas que querías y luego la canceles.

I have repeatedly asked for the code they say I need to log into my account, they have repeatedly failed to send anything. Can't get in touch with customer service as it says I would have to log in to contact them. Not good enough

Audible continues to take premium payments ($22.50) every month from my credit card since 2025 without allowing me any of the benefits of the membership, (1 credit or a book a month) every time I try to cancel my membership it states I don't have a membership with them and tells "in the meantime to check out their Best Sellers" which is just one big joke. When I try to call customer service line press 2 for English it disconnects. Very Dissappointed with Audible. I hope others can learn from my awful experience. I have sent them an email and I have requested a reimbursement for my losses.

This service just isn't worth it. It "acts" like you receive credits for books based on the amount spent on the service monthly or annually, which make it feel like "value for your money"...but this is bulls***! I just don't read that fast or have the extra time to even listen to as many books as it makes available, since it's so unsafe to try to focus on anything else while driving. This ends up still being a huge WASTE of money, since it's all actually just lost! I HATE EVERYTHING about AMAZON now!

Audible has no option to report bugs. This is why they have so many.

There are almost no options to get through to a human using the chat, and not even an AI just pre set options to click on.

Hint, regardless of your issue to talk to a person select that you have an issue with your credits, how many credits do I have? And then you still have an issue that needs support, you will then be able to select to chat with an agent

Tried to cancel my account, but still being charged. Cancellation process is much too difficult to understand.

The FREE button that comes up on Amazon Prime is not free. The Audible website does not follow anything that Amazon does. Do not expect how Amazon handles business. Audible does not email upcoming charges, they do not send receipts when they charge. If I take any of the FREE books that is using the app and the charge will not be refunded. I do feel cheated by Amazon and Audible.