Audible Arvostelua 1 063

It’s a scam. Cancelled my UK account in January and then was randomly charged for a US account that I never set up in April. No explanation as to why, told me they couldn’t provide a refund and said I must have set the US account up by accident. The more people that boycott Amazon the better.

I have to give them one star to write a review but they get NO stars. I would like to know why they keep taking money from me when I have never signed up and have not subscribed to them. They have taken money from a card I have never used so today after a call from my bank re fraud I have cancelled the card. I just hope this will put an end to this once and for all. Fingers crossed.

Seit 30 Jahren erwerbe ich bei Audible.uk Hörbücher. Manchmal gab es kleine Probleme. Das tolle: Jedesmal konnte ich binnen 2 - 3 Minuten telefonische Rückrufe von kompetenten, hilfreichen und freundlichen Mitarbeitern/innen erhalten, die alles zu meiner Zufriedenheit erledigten.
Des weiteren insgesamt sehr preiswert und mit vielen Sonderangeboten.)alles auf Englisch)

Audible UK are taking charges from my credit card. I don't have a subscription, haven't made any purchases. When I phoned them with details to enquire they told me they could not even look at the system to check.

I have the basic account called STANDARD. I can get a new audio book credit a month. That’s £5.99 a month.. For one book credit 💁💩
The next level up is £9.99 a month. PREMIUM. But hey they won’t DELETE your purchases if to stop this subscription! unfortunately that tells you they did delete your old purchases before. Wow. So can I listen……AGAIN………to that stuff I bought years ago on a lower plan? Oooooooh noooooo. Please. Not that way! Not like that! How can they take away that rubbish I loved. Life. Must. End. Oh. And still only one credit a month

One more standard level up for the truest needy £14.99 a month. But wow, un to 2
Credits now

All the time things are working not an issue with them. However two weeks ago my app stopped working and gave me a server error message. I have spent hours on the phone with them, they escalated it to tier 3 technical support who emailed to say to go onto the app and do this and that. The point is the app is not allowing me to log in my account. They just closed the ticket, I had to call again so they reopened it and still nothing happened. All they do is read a script and nobody is looking into the issue. I asked for the complaint department’s email address and they said there is no such thing. Diabolical customer support!

Well it worked wonderfully until it didn't. Like some of other users I was tricked into a ghost subscription paying it for years until I realised what happened. The customer service was awful and I don't think they are empowered to really help at all. No number to dial, just the faceless chat. The only reason I'm not giving 1 star is because the few books I bought with "free" credit worked OK. But my customer experience was zero. Buyer beware.

Ich bin ehrlich gesagt richtig wütend über die neue Abo-Umstellung. 😡
Früher war Audible simpel und fair: Man bezahlt, bekommt ein Guthaben, kauft ein Hörbuch – und das gehört einem dauerhaft. Genau deshalb habe ich den Dienst überhaupt genutzt. Jetzt wird plötzlich ein „Standard“-Abo eingeführt, bei dem Hörbücher offenbar nur noch geliehen sind. Das fühlt sich wie ein massiver Rückschritt an.
Was mich besonders ärgert:
Es wird unübersichtlicher statt einfacher 🤯
Man muss plötzlich aufpassen, ob man etwas kauft oder nur leiht
Der Wert des Abos sinkt deutlich
Die Änderungen werden kaum transparent erklärt
Ganz ehrlich: Ich will keine Hörbücher mieten. Ich will sie besitzen. Genau das war doch immer der große Vorteil gegenüber anderen Streaming-Diensten. Jetzt wird dieses Prinzip aufgeweicht – und das wirkt wie ein Versuch, mehr Geld zu verdienen, während der Nutzer schlechter gestellt wird.
Für mich ist das eine enttäuschende Entwicklung. Wenn ich Hörbücher nur noch zeitweise nutzen darf, verliere ich einen der Hauptgründe, warum ich überhaupt ein Abo habe. So macht man ein eigentlich gutes System unnötig kompliziert und weniger attraktiv. 👎
Ich hoffe wirklich, dass diese Entscheidung noch einmal überdacht wird.

Removed my audioback and scrubbed it from both purchase and listening history.

FREE TRIAL IS A SCAM.

completely false advertised "free introductory offer" scam says you will get 3 free credits for three months then they will resume in to a normal subscription.

However what they do is give you 1 free credit and charge you for the subscription anyway.

then when you try to unsubscribe from their emails the link just takes you to a page trying to advertise more of their titles and services.

Underhand tactics , deliberately hiding things in the small print , misleading, a complete bunch of thieves like the parent amazon who is rising to riches simply by stealing people money

Despite having a cancelled Australian Audible account, Audible UK have allowed 10 fraudulent transactions on the saved credit card that was on my account to be processed in the UK scamming me out of $1300 . Multiple payments going out to Audible UK on the same day and multiple days over a 2 week period. When I spoke to the bank the customer service told me that there were actually about 18 attempts to charge my account which 8 were declined and yet 10 went through. Now I have the annoying job of cancelling all my subscriptions and deleting my cancelled card from everything else due to their incompetent security system. If you have a cancelled membership delete your saved card now!

Både chatten og per telefon, var meget lidt hjælpsomme i at prøve at løse et problem med at få min Audible titler godkendt til min nye computer. Kundeservice hang bare op, uden anledning.... Kan ikke anbefale dem

WARNING – we all know how difficult it can be to find what you want on Audible, despite a massive library. So, if you've got the monthly account, it's easy to end up with over 3 credits. Shockingly, Audible are now limiting you to JUST 3 RETURNS. I've just cancelled my subscription, losing 2 credits. Now looking for a more reputable supplier.
Had been with Audible for OVER 20 years.

Customer 'tec support' useless. App bugs not fixed for months on end. Tec support literally just googling fixes (which don't work). Told to wait 24 hours (for no reason other than Princess appeared to have run out of solutions and wanted someone else to take on the problem I think). Garbage. If you have a choice, go to another audiobook provider

There are always problems with Audible and when you then use your time to contact them, they do not listen to what you are saying.
I just spent hours trying to make them understand my problem, and wrote the problem as if they were 5 years old. But they still did not understand.
I am a reviewer, so receive free books in exchange for honest reviews. However, with one series of 12 books, 4 of them showed an error when I tried to review, so I was not able to. The rest, I reviewed, only to find out that the reviews were not saved even though it clearly said "review submitted". I had of course not saved the reviews anywhere, so had just wasted HOURS of work and had to start over. It was a ton of reviews and the new ones were not nearly as good or detailed. I was heartbroken! And frustrated for wasting my time. When I contacted "customer service", I literally used another two HOURS getting thrown around with NOBODY understanding the problem or severity. It was a complete waste of time.
When I went on to review other stories by the same author, I can got the error "Review not available for this title. You haven't listen to enough of this title, or it isn't included in your current membership". Even though I had finished all AND reviewed others with no problems.

My account was linked to a now defunct work email (which the website would not allow me to change - I tried this numerous times) now I am unable to log in. There is no way to contact customer services without logging in. Had to block the payments via my bank, which thankfully worked. Also they keep updating their plans to far worse deals for the consumer, no one cares about their crappy podcasts and we want to be able to OWN our books and NOT lose credits just because we haven't used them in a month. I doubt they read or respond to anything on here but I'm hoping this puts others off of signing up with this absolute sham of a company.

Suchtoptionen=Unterirdisch leider
Man findet also ewig nicht was man wirklich sucht und man tappt dann auch dadurch oft in die Falle und kauft dann ein Hörbuch, was kompletter murks ist. Rückgabe Option oder ähnliches hab ich nicht gefunden.
Gut ist dass Audible eine riesige Auswahl hat, wenn man denn vernünftig suchen könnte.

I somehow signed up for a free trial.
I didn't want it so tried to contact Audible via the chat messaging service.

I explained my problem to at least 3 representatives .....authorized who I was etc etc, they just kept 'airing me'......it was very strange.

I could occasionally see someone was typing but then it would stop and there would be nothing for another 7 minutes. If there is no action it 'times out' automatically. So it's very frustrating.

I am still none the wiser if they have cancelled it .....probably not as noone was responding 🤣

It made me certain I don't want an audible account anyway!!!!!

I love it, personally. I use it all the time when I'm travelling!

I set up an a free trial account with Audible for my wife but she didn't like it. So I cancelled it and I no longer have an active account. Yet randomly they debit my card for audio book orders. I have managed once to actually speak and get a refund in full. But now it's nigh on impossible to physically speak to anyone in Customer Service about my recent purchase that I didn't make and I'd like refunding.