ASTRO Gaming Arvostelua 

Disappointing they tried to charge £10 for delivery on a £10 cable within the same country. Would not explain why the charge was so high when asked. We all know it doesn’t cost £10 to ship a cable come on Astro.

I bought an ASTRO A10 gaming headset to use for gaming and as i was setting up the microphone i realised that ASTRO send there micrphone headsets out without a splitter, making it not possible to use the microphone and to hear at the same time. My dad read through the manual and found that ASTRO do not supply the splitter needed for the product but instead direct you to their website
and prompt you to purchase the splitter separately, adding around £10.00 to the cost of your purchase.

This type of tactic is simply taking advantage of customers who trust that they are buying a product that is ready to use.

I will be purchasing a splitter (i have found one for £2.00 online) and I will never again spend any money with ASTRO

I ve buy an A10 headset, and have a problem with the cable !
I’ve write to their assistance, and they confirm my request of changing my cable with a new one !
In one week i ve this at my home in Italy (in this period of COVID).
Wonderful guy!

Good afternoon, I usually buy a lot online, and with COVID much more, as I imagine.
Well, ATSTROGAMINIG is not a place to buy online, it is a scam, DO NOT BUY HERE or you will lose money for sure.

Worst service of attention that I have seen in my 20 years of experience.

if he attends you
Andrew Radlett
ASTRO Gaming European CRT Supervisor "

You are lost. I have never seen a person more incapable of doing their job.
Buying here I have only managed to lose my time and my money without obtaining any product, I have a table waiting for an answer or a solution while I do not have the products I buy or the money, go management.

thank you very much for nothing "ASTROGAMING" rather CASTROGAMING.

Astro gaming lo peor de lo peor. NO COMPREN JAMAS AQUI. realice un pedido el 19 de abril, en menos de una hora intente cancelar el pedido porque tienen muchos retrasos devido al COVID y ni siquiera atienden a mensajes, les pedi amablemente si podian cancelar el pedido. Despues de varios mensajes decidieron llamarme simio y enviar un paquete vacio cobrando los 330 euros que valian los cascos que pedi los a50gen4. Total que ahora estoy intentando recuperar mi dinero perdiso en astro ganing. Hoy 6 de mayo solo se que han enviado un paquete de vacio y no me quieren cancelar el pedido.

I bought a headset for my son the day after Christmas (Thursday) since he didnt like the one I just bought him as a gift. I saw a sale on the a40 purchased it and returned the other headset that i bought on black Friday. Then Monday I received an email that I cancelled my order. So I called customer service and waited for over 45 minutes. So I hung up and then started seeing others who placed the same order and then days later after my card was charged get this email that they have been cancelled. Apparently they posted the wrong price and won't honor the price. So now i dont have this new headset and I returned the other one i got on black friday at a big discount, and I still have no headset for my son almost a week later. Not happy since their policy states, your card wont be charged until we ship which obviously isnt the case since mine was charged. Do not use this company.

My husband placed an order on April 1st for a gaming controller. He accidentally ordered two because after the first purchase the page didn’t refresh. He attempted to cancel the second, but money was immediately removed from our bank account and the two items were shipped. No big deal, as we can return the item for a refund. Immediately upon receiving the items, he shipped back the second controller. This was in early April, and the return was delivered on April 17th.

Since then he has emailed twice asking about the refund, as we have still not received it almost two months later. I emailed last week and only received a response after I emailed them *again* - making it four times we have reached out to them. Both times my husband asked about the refund we were told that it was "pending" and would be in our bank account in "about 1 to 2 weeks." After I finally received a response I had to give a tracking number (of which they should already have), and I had to prove that the item had indeed been delivered. It had already been confirmed, and we had already been told *twice* that our money was pending. Our final response from Astro explained they confirmed the return(even though this had already been confirmed via an automated email from them) and to now expect the refund within 7-10 days. This is our third email being told that the refund will be within 1-2 weeks. If it is not returned within a week I will be filing a claim for fraud to get our money back.

My husband liked the controller, though it did have issues that needed fixed. They mailed replacement parts promptly to fix it. Regardless, due to the horrible customer service and fraud (as we still have not received our refund) we will never order from Astro again and will never recommend anyone buy from this company. It should not take this long for a refund when it takes seconds to remove it from our account. The fact that we had to reach out so many times and *still* do not have the money in our account should be enough to discourage anyone from ordering from Astro.

I pre-ordered the Astro C40 when it was available for purchase and after 2 days of use, I made the choice that it wasn’t worth the money and wanted a refund. I went through the process of looking up my order, printing out a pre-paid postage label, and shipping it out the next day (3 days after arrival). It arrived 6 days later and was signed for. Granted, this whole return process is on their site and automated, so I assumed my account was tagged for a return and refund.

After a month of waiting for a return (blame on them for never following up, blame on me for being forgetful), I went to the support page to have someone contact me and open a case up on May 3, took them until May 7 to get back to me stating nothing could be done as the time of my email was past the 30-day return window. Oh, did I mention the rep didn’t know my order #, email or support ticket #? HOW??

I was told there was nothing they could do, as my email was after the 30-day window (clearly, yes, but the email does not constitute the beginning of the return. My order # should show as returned already). I was given the automated answer of “visit this site to begin your US order return”, along with the line of “The Logitech AMR B2C online store by Digital River offers a 30-day money back guarantee.” How does this remotely help at this point?

I had to email them a picture of my UPS receipt for mailing it back, a screenshot of my browser history showing the date of printing the postage and what sites I used, and finally a screenshot of UPS confirmation that someone scanned and signed my package in (this process should NEVER have to be done by the customer, it’s almost like trying to prove your innocence. Why can’t customer support actually support?).

After that I mentioned I contacted my bank to begin a refund dispute, and within 5 days of all that info, I was told my refund had begun. This type of customer support is bottom of the barrel and they don’t even try to assists you, just wait days and days hoping you forget while giving you automated answers. I had to fight to get my $200 back as they had my returned product and my money in their hands. Without pushing further, it would have become basically theft on their part.

Need a inline mute cable for my Astro A40, £10. Thought Ok not too expensive. Next +£10 extra for postage? £10 to post a wire? Standard delivery too might I add. Absolute joke. Sort it out.

I understand my opinion may not be as good as other since i bought my headset from them a couple years ago, but I am going to give it anyways. I bought a head set from them about 6 years ago and i still use it to this day. Its amazing and the mix amp still works. The mic has cut out and kept making bad noises but I just took it out and use another mic. I contacted them before about my wire and my mic which with ease they replaced on their own. I have the astro a40's and i would recommend them to any gamer.

Astro A50's have a buzzing sound when it is completely silent in a game. Thats the first problem. There customer service is bad. After send two pairs of broken headsets to Skullcandy, the owners of AstroGaming. I Paid for the shipping twice. They had in there possession the headset that I shipped for over a month before I get an email telling me that If I do not reply to the Email they will consider this issue solved. I never received an email prior to that one. All the people that I have spoken with over the phone were telling me that I would be contacted shortly. I never was. Over a month and around 6 phone calls. They offer me a Refurbished Generation 1 A 50. Made in 2012 , proven to have a buzzing sound. I asked for a newer generation.Trent in his ivory Astrogaming tower, basically said no and my only astro options are A50 Gen 1 or A40 gen 1 or 2. There are better and cheaper options out there, save yourself the headache and don't bother with AstroGaming or Skull Candy.

Jeg bestilte Astro A40 om lørdagen, de stod på mit bord onsdag. Bestilte hos Astrogaming i England

Nemt at sætte til min PS4 med det optiske kabel. Søgte lige lidt på youtube for at få optimale indstillinger. Det virker virkelig godt, lyden er utrolig præcis. Men det er der masser af anmeldelser om på nettet.

Det er mange penge for et headset, men virkelig pengene værd.

I bought two Astro A40 PreAmp Pro 2013 headsets. Both had the same problem with the sound being unbalance, when coming from the PreAmp. It switched from left to right, when turning the volume up and down. Besides that, the microphone had awful bit rate and sounded like a £20 headset - THIS IS NOT OKAY FOR A £200 HEADSET. When I contacted the support (fast respond, by the way) they told me, that's what you can except for that kind of headset (WHAT?!).
The headset worked fine without the PreAmp, but still... And as far as surround sound goes; you'll need a sound card that supports dolby 5.1 through optic in order to get "real" surround sound. Otherwise, it is just a cheap surround sound simulation that really is stereo.

This should have replaced my "cheap" Logitech G35 from 2009, but I would rather buy a new, outdated, G35, than another Astro headset.

- I ended up sending them back to Astro for 280 DKK ~ £31 with Post Danmark (Danish postal service)

Det er nu 2 år siden jeg bestilte et headset til min søn Viktor hos Astro Gaming. Nu har vi for 3. gang haft grund til at henvende os - og igen har de exceeded expectations. Vi får hurtig en personlig kontaktperson, der holder sagen i hånden. Første gang sendte de en frankeret papkasse så vi kunne få headsettet repereret i UK. 2. gang skrev de en lang troubleshooting mail, der løste problemet. Nu 3. gang sender de en dims som erstatning for en, der er knækket. Uden beregning. Hver gang super hurtigt og venligt.