ASTRO Gaming Arvostelua 

Les casques sont de bonne manufacture de manière général. Le mien a aujourd'hui 4 ou 5 ans.

Cependant, le mixamp M80 du Astro A40 est très fragile. Il doit être remplacé 1 fois par an en moyenne. Coût : 80 €

L'avantage de ce casque et de trouver des pièces détachées, mais à quel prix ? Les coussinets à 14.99 € avec une livraison à 12 €..
Un câble de remplacement à 9.99 € et une livraison à 12€...
Livraison gratuite à partir de 39 €...
Je trouve cela dommageable voir abusif de payer autant de frais de livraison pour remplacer un accessoire qui coûte moins cher que la livraison.

Unfortunately have to put a star wish I could put 0.. Since I was 12 (now 26) I have always been obsessed with Astro but could never afford them decided to treat myself recently as my other headset was breaking and bought a pair back in April 30th 2023 it is now few days shy from august 3 months with money taken from my account to barely hear from them only a Order has been processed and that they will notify me when shipped. For a company that has been around since 2008 id expect their customer service to not be hotdog water like it is… I’ll be going back to Turtle beaches asap as I’m afraid the sound quality will be like there customer service… QUIET and unresponsive ;)

DON’T BUY ASTRO

Worst company ever, updating the xbox one version to the xbox x version is just not doable. Paid €150 for a headset and couldn't even update. I do not recommend AstroGaming to EVERYONE. Poor customer service and dramatically poor settlement on issues such as not being able to update.

Re Astro a50 Headset

These look the part but once warranty is done they break and customer services won't help you..

Now if these were cheap I'd understand, but they are top end pricing £320 in UK.. 13 months wear is insufficient and I believe breaches consumer regulations. Seriously considering a small court claim against them.

The issue I've had is they decide too charge depending what mood its in.. I've done all the firmware updates and resets. Still does it.. they hardly got used for first six months. If you look on you tube the problems.are all over there.. unfortunately all reviews are set in stone by them so you can't update and tell the real story.

MY ADVICE IS DO NOT PURCHASE. PRODUCTS POOR AND CUSTOMER SERVICES IS WORSE.

One of the most expensive headsets around, and yet poor build quality.
Iv had nothing but issues with these headsets,iv gone through 3 different ones, with real bad costumer services, and people are right, nothing but an expensive paper weight.
Now the base station is not working, got in contact with astro, and because its out of warranty, they won't touch,
They trest there costumers like crap, as if they are stupid.
Yes very comfortable headset till it falls apart.
Astro are a con. You pay hard earn Money, for a expensive headset, to just fall apart, first problem 4 months after buying brand new,second problem, 8 months, third problem, 16 months, new problem, yesterday, but because out of warranty won't touch, so have to sort myself.
PLEASE PLEASE, DO NOT BUY,DO NOT WASTE YOU MONEY WITH THIS COMPANY.

Support kontaktiert und nach 3 Wochen immer noch keine Rückmeldung. Schlechter Support für solch eine Preisklasse.

Bought an Astro c40 controller, at the time of purchase it came with a 2yr warranty in Aust.

Recently having issues, contacted them only to be told my products warranty expired (still within 2 yrs), customer service keep insisting on their present day warranty (1yr), which contradicts what was on their website and what I was told by authorised sellers (EB GAMES, Gamesmen, JB HiFi) at the time of purchase.

Bunch of misleading lying scabs that make bad products.

If Half a star was an option I would have chosen that. It has been over 2 weeks since I contacted Astro regarding an issue with their product. I have since chased up almost every single day. There has been absolutely no response from Astro. I feel lost, numb and empty. I do not know what to do. Please save yourself the stress and do not shop with this company

I contacted their customer services 12 days ago and I have messaged them every day since. All I want to do is return my items. This is honestly as bad as it gets, the automated email reply said I would receive a response in 2-3 days. I have literally been begging for a reply. I always hear similar stories but when it is you the pain is indescribable. I am lost for words. Avoid at all costs. Their customer services is non existent

AVOID!! Awful, please don't order from Astro.

Ordered a controller 3 weeks ago now, the order is still in process. Customer service is slow at responding, when they have responded they've provided no tracking and haven't even stated that the order has been dispatched. Can't cancel the order, apparently have to refuse delivery.

Wish i'd never have ordered from them now and checked here first! AVOID AT ALL COSTS.

Bonjour,

J'ai tout fait: envoyé des mails, je suis allé sur le site pour déposer des photos et ouvrir un ticket il y a maintenant plus de 2 mois. AUCUNE REPONSE. Mon casque est défaillant avec le coussin pour la tete qui saute systematiquement et que je suis obligé de SCOTCHER pour qu'il tienne. Franchement le casque est tout de meme très cher et un peu de considération serait la bienvenue. Enfait non, je veux que l'on m'envoie un casque nouvelle génération sans aucun frais. Après tout ca n'est pas moi qui construit les casques, c'est moi qui PAYE et la j'ai la sensation particulièrement désagréable que je me suis fait complétement avoir. C'est un A50 PC./PS aussi.

I’ve had a pair of A50’s for just over 2 years and been working well. However base station has now completely stopped working and this is where Astro falls short, big time. Their customer support is almost non existent in AU. I got one response from US saying someone will get back to you and never happened. I’ve now got a $600 paper weight.
Most of the time these type of products are expected to last for some time. But on off occasions they don’t and Astro are simply not there to assist. Won’t be touching their brand again

Super Support, mein Kabel des Astro A50 war leider defekt, Support angeschrieben, sehr schnell eine Rückmeldung erhalten, worin mir ein Ersatz zugesagt wurde. Ich habe nicht mit einem neuen Headset gerechnet, aber eins bekommen. Vielen lieben Dank dafür und die schlechten Bewertungen kann ich ebenfalls nicht verstehen. Die Qualität von den Produkten ist 1A, man hört jeden Step von Gegnern, nachdem das Headset korrekt eingestellt wurde. Musik höre ich auch sehr gerne, da die Soundqualität bombe ist. Auch der Service ist meines Erachtens super kundenorientiert. Macht weiter so. Danke.

i cant imagine a way this could be worse. The customer service and product mix make it so that a .1 star would be much more appropriate. Out of the box the product sounded like dog water, couldnt update and the mix amp didnt work. Customer service advised that I had a defective product when the issue I had was reported to astro over a year ago and they have done nothing to fix it. Check the reviews on astro command on the microsft store. I ordered a40s in 2012 and the company was absolutely the best with fixes, warranties, and customer service. What has logitech done. Buyer beware.

Hallo,
Ich weiß nicht warum die Bewertung so schlecht ist, ich hatte das Problem das mein Headset sich nicht mehr mit der Basisstation verbindet, daraufhin habe ich den Astro/Logitech Support angeschrieben und sofort eine Antwort bekommen. Mir wurde ein Ersatzgerät zugesendet und seitdem funktioniert auch wieder alles.

Und jetzt mal zu der Qualität, ja das Headset kostet 300€, aber die Qualität gibt das auch her, alleine die Genauigkeit der Mikrofone+ Sound Qualität des Headsets sind Bombe, ich habe das Headset manchmal 8-10 Stunden auf und merke garnichts davon, andere drücken da schon nach 5-6 Stunden auf die Ohren.

Alles in allem kann ich das Headset sehr empfehlen, ich hoffe ich konnte euch helfen. :)

AstroGaming might have the WORST customer service I've ever come across in my life. Their employees (if they even have them) do not respond to support e-mails and sometimes the website will not even let you send one due to a bug. Be careful when ordering and think twice before ordering.

Let me start by saying I have owned an Astro Mixamp & Headset for 6 years and have always loved them, and have recommended them to dozens of friends/gamers online. Recently, I purchased their latest generation (gen 4) of mixamp/headset for my Xbox Series X, and ran into problem after problem with trying to get it to work.
First off, the installation instructions in the packaging were extremely simple sounding - pretty much plug into Xbox and you're good to go. Sounded too good to be true...and it was. I quickly found out I was receiving no sound with the headset/mixamp plugged in as instructed. After about 20 minutes of trying on my Xbox, I resorted to online forums where I found out the mixamp's firmware needed to be updated - via the Astro Command Center (Astro's software for updating/adjusting settings). Not a big deal, except the instructions/paperwork that came with it mentioned nothing about this! After downloading their software, I plugged in my device and it immediately recognized it and gave the option to update the firmware. Sounded promising. However, this is where things went significantly downhill. Every time I tried updating, it would fail. No matter what combination of methods I tried, including: using different USB ports/cables, uninstalling/reinstalling Astro Command Center, downloading the firmware file/trying to update manually, switching it back and forth from 'Xbox/PC mode', etc - and attempted all previous steps on 3 different computers. I even ensured my firewall/security software was not blocking the update. This led me down a combined 4 hour rabbit hole on various platforms including Astro's website, Reddit, YouTube, Facebook, Twitter & more. Today (11/28/22) I tried calling their support center to be greeted with a 2 hour wait to no avail. So 4 hours research PLUS 2 hours of waiting on hold! I will now be returning it to Amazon and will NOT be using or recommending their products any longer. Such a waste of time, and I was so excited to use it after loving the previous model so much! I am sorry to say, that you have lost a customer today Astro...

Non comprate da questa azienda, peggior servizio clienti di sempre. Non hanno ricambi, nonostante una legge europea. Se ne fregano.
Devo buttare via della cuffie di 278 Euro dopo 11 mesi perchè non hanno ricambi!!
Evitate!!!!

Nun muss ich leider doch mal eine negative Rezession schreiben...

Ich habe das Headset (Astro A50 mit Ladestation - ca. 270€) im Dezember 2020 gekauft und hatte es nicht mal 2 Jahre am PC in gebrauch.

Auf das Headset konnte man von Anfang an, die aktuellen Firmware-Updates nicht installieren. Weder automatisch in der App (welche im Microsoft-Store mit 1,6 Sternen bewertet ist), noch manuell mit einer Datei und sogar einer speziellen zweiten App, die mir auf Nachfrage, vom Hersteller zugeschickt wurden. Laut Hersteller waren zu dieser Zeit keine Headsets lieferbar, um es umtauschen zu können. Weshalb ich es behalten habe, da es davon abgesehen, noch funktioniert hat.

Seit knapp einer Woche, funktioniert es jedoch plötzlich (ohne Fremdeinwirkung), nicht mehr. Nach erneuter Kontakt Aufnahme mit dem Hersteller und ewigen hin und her geschreibe, soll ich nun das Headset, ohne Station einschicken. Über den weiteren Ablauf, wurde ich auch nicht informiert... Die Adresse befindet sich in UK und die Versandkosten mit Sendungsverfolgung und Versicherung, soll ich selbst tragen, was natürlich nicht unbedingt billig ist...
Man bedenke, dass die 2 Jahre "Garantie" noch nicht abgelaufen sind.
(Btw gehen die Updates bis heute nicht (stand 22.10.2022) und laut Hersteller sind die "Experten" an dem Problem dran... Da es schon 2020 bekannt war, nun seit mindestens 2 Jahren... Ohne Lösung !?)

Ich war noch nie so enttäuscht von einem Hersteller und einem Produkt in einer solchen Preisklasse. Wenn es ginge, würde ich beiden 0 Sterne geben. Ob ich es jetzt wirklich einsende oder das Geld nicht doch lieber direkt in ein neues Headset, von einem anderen Hersteller investiere, muss ich mir gut überlegen.

Honestly love the headset, sadly the dock I received was faulty and then I found out their customer support is worse. I sent it in for replacement, which they did replace. They (Lewis and Niko V. from customer support) then tell me to contact a third party shipping company without giving me any contact information. I can not find my package anymore as it has been returned to their address since they did not give me contact details at all. Now they have my money and my dock, and I have a headset I cannot use. Also the back and forth between customer support has been going on before I even shipped the dock on august 17th.

edit: 25/09/2022 They say they are refunding me now, which is gonna take up to 14 days, maybe they're not so bad? Will update in 14 days (:

edit: its now 20/10/2022 and I have yet to receive a refund or my dock back, rendering my headset useless. Very disappointed in Lewis and Niko V.

Edit: 27/10/2022 Got the dock replacement today and it is working wonderful. changing my review from 2 -> 3