Ardene Arvostelua 

truly horrible customer service. even their online system of ordering is terrible. I ordered a pair of shoes and a few masks but my bills was for 3 pairs of shoes and double the number of masks that I ordered. I immediately sent an email to customer service, probably an hour or maybe less after I placed my order. they replied only 2 days after my order was shipped just to tell me that they can't modify it anymore coz it was shipped. obviously it was shipped coz they replied after 5 days. they are practically useless. I have all the emails to prove it.

I used to get clothes from here all the time. Buying in store is good, but buying online is terrible. I received the wrong item and in the wrong size. There is no customer service, I never got a response back to my email.

During the pandemic I chose not to venture out unnecessary. My daughter bought pants from this store and even with the receipt, tags on and in the original bag they refused a refund because it was passed the 30 days. I said I understand, I don't actually want the cash - store credit is fine with me. Still said there is nothing they can do. So an item that was less than $20 lost any future purchases from us.

Horrible customer service with online ordering, crazy long delivery times and cheap, crappy clothing that pills and falls apart extremely quickly. My most recent order included a track suit which you had to order separately, hoodie and joggers. They shipped the joggers and told me that the hoodie is out of stock, the whole point was to have a matching set. THIS WAS MY FINAL ORDER from Ardene. So disappointed with the response from Customer Service. I would rather order better quality clothing from Fashion Nova.

I recently bought from Ardene and I had rather good quality clothing and was pretty content , i'm assuming that with the current situation delivery isn't as great.But when I orderd it was 3 weeks long -_- hit and miss

NOPE. Just don’t even try to order online. They are a joke. Every time I order something online, they take so long to process and things I order go out of stock and I don’t end up getting them. Sick of their crap. Don’t waste your time

Hello, I bought these slippers and was very excited to wear them, because they were so comfortable. But the first week they started to crack and fall apart. I bought them from Hillcrest mall in Richmond Hill, On. I had to throw them out right after. I have all the photos to prove it. O well...

This is the second time in about a month that I purchased from Ardene and I am very, but very satisfied. I ordered November 7th and receveived my order on the 10th of November. Very fast delivery and all I ordered is totally perfect (size Small). I just don't understand the bad advise from other people.
Will eventually buy again from Ardène Montréal.

I love my in-store experiences but the sizes are out of control! I ordered size seven pants (knowing they aren't my usual size and would fit incredibly snug) and I actually had to size down. Got the fives and they're still baggy! I'm not thin by any means and am extremely disappointed with the vanity sizing happening here. Also, junior sizes are typically cut with less curves and these jeans all have super thick thighs that are out of proportion with the rest of the jean. What the hell is going on?

been great for us to order from and shipping was very quick

I have ordered from Ardenes Canada, since covid shut down in March and including this last order that arrived today :), approximately 4-5 times. I am SUPER impressed with their sizing, their comfort (shoes and boots) and the quality of product for the price. Not to forget that all items were shipped very quickly...i am officially a dedicated customer and highly recommend them!

TERRIBLE QUALITY/CUSTOMER SERVICE.

I ordered something online.... received item damaged. Contacted Ardene TWICE by email.... never received a reply!!!! DO NOT RECOMMEND!!!!!! cheap quality and service. STAY AWAY

KENDALL & KYLIE COLLECTION images made me cancel my entire order. Just a heads up if it's not obvious enough, highly disturbing. I have an 11 year old that just started to get into your XS clothing. She will never shop at Ardene's again with images like this on your website. Is this suppose to empower young women?

Horrible

Visit #3
1. Bought a charger, stopped working the next day. Went to the store to exchange refused to exchange or refund or give a store credit and they were extremely rude to me.

Visit #4
2. They were harassing people who were wearing religious cloths and accusing them of theft, just because they "looked" suspicious.

Visit #5
3. Forced pregnant women to use hand sanitizer before entering their store. (Health Canada says no to using hand sanitizer while pregnant).

Visit #1 & #2 were okay, the only thing that lures me into their store is cheap prices, but it is cheap stuff that wears off before you know it...I guess you get what you pay for.

Will avoid as much as I can.

I used to love Ardene and shop allot but one of my recent experiences have changed it all. I shopped from winnipeg, polo park location. They missed one item but billed me. I came home and checked so I gave them a call. I spoke to a their rep and she told me they have new hires so there's a possibility they might have missed, asked me to come back with the receipt. Somehow I was busy with work, gave them a call after a week, they chnged their statement and said we will check and let you know. Next morning got a call saying,"we checked our footage and item was packed" that's it. Why would I lie. I spent 100$ why would I dispute for $12. I didn't want to sound like Karen so let it go. But I will never forget this experience. 😪

I like Ardene because price=quality. They don't sell cheap quality for expensive, i have purchased some skirts for my daughter, she liked it.

Can't even say, a company. A useless bunch of people running this company. They have no customer service or even care about customers. All they want is the $$$ and then insult you after they have taken your money.
They don't even have managers/supervisors to take calls.

Three recent trips and they pants are never in order by size. It’s always a mess. Who manages these places? P.S. what kind of shoe sizes?!?!

My local Ardene has the worst customer service ever. I hate shopping there. The employees will actually walk away from you if you make eye contact and the managers are even worse. I asked her if she could find an item in my size and she straight up said I shouldn’t shop there because QUOTE “not even the plus size will fit you”. I’m a size 14 at every other store, which should be L in their stores. I bought some bikini tops and one is sewed wrong, so the strap is always twisted. Another blouse I bought a few months ago lost 3 buttons while I was buttoning up. The price only reflects the quality of the clothes when they’re on clearance for 70% off.

The staff is very unprofessional, especially this one boy who was extremely rude and had no manners whatsoever. I can’t believe the way I was spoken to and I’m never ever going to shop here again. This experience happened at the Southshore mall and the boy at the entrance should be taught how to greet customers properly.