Ardene Arvostelua 

Very unprofessional staff. I returned an item along with some items for exchange. But they didn't give me the refund.
The next day I went to ask for the refund and they said they'd check the CCTV . It's been 3 weeks and I didn't get a call back.
It's the store in Atwater mall of Montreal.

Ordered a couple of their bathing suits and when I opened the box they sent me dirty, stained pieces. One of the stains was super questionable due to its location. I contacted customer support and sent them pictures - their response was to graciously approve a “return” and charge me 5$. Are you kidding? That’s gross and very bad customer service. Will be returning my entire purchase and never shopping here again.

This clothing store is poor quality where a lot of clothing is very small and tight and a lot of clothes are see through and why would a factory warehouse let half done work on clothes to be shipped off to stores where people are gonna buy this and waste their money and it shrinks as you wash it and dry it and I hang dry everything from here and it still shrinks I just have to through it away. I would say this clothing store is like a dollar store but in a clothes store tho because the quality is so cheap.

Sometimes they have a few nice pieces but their customer service is horrid!!

Many of the locations in my local area have employees that have poor customer service skills. They seem young and immature. I can say this for 3 locations that I used to shop at regularly before the covid outbreak.

The atmosphere is like your back in high school and there are loud teenagers talking to each other about random people that you have no clue about and your just standing there waiting to be dealt with. And if you say excuse me it’s almost like you have bothered them ?!

There is only one location I enjoyEd shopping at so eventually even though it was the furthest from my house I just went there.

Another thing is I purchased an online order about 3 weeks ago which included decorative masks and since i made an order a week later on another site and received the items 2 days later I emailed a request to cancel the order. A week later I got a refund so I thought everything was good since they didn’t notify me of anything by email yet. But a week later I got a confirmation that my packaged shipped and the money was the re deducted from my account again. ??? So my refund was given but then canceled?

The jewellery is cheap too , mostly for one time wear but that’s it. They used to have nice things a few years back but now it’s hit or miss.

i have an ardene in my mall and i go there quite a bit. i’m confused why there are so many bad reviews??? their items are good quality and reasonably priced. i haven’t ordered online or talked to customer service, so i can’t comment on that but the clothes themselves are great.

I have been enjoying to shop online and though the order took a while, everything fit great and was such great value!

Love this place so many choices.But the customer service was very poor. The employees were very rude to all the customers.I went many times there but always the same employees behaved very rudely

Ardeans is my favourite store to shop at they have great prices and the things to buy are cute and trendy they have sizes Xs-XL, a curve line and way more then clothes. On there website it says shipping delays will be a problem for a bit but they make that clear. I love ardeans and this is MY OPINION. I also think it’s ridiculous on how some people don’t get what’s going on with earth right now. Shipping delays are happening for your safety and because so many people are online shopping it’s hard to keep up. If your complaining about a week and a half for shipping online shopping is not for you then. Thank you

It’s been over a month and the items are not even here yet plus one of the items was not in stock even though it was in stock when I ordered it so I’m not even getting everything I ordered. It took them almost 3 weeks just to ship everything out and I’m going on a month and the package still isn’t here. There’s no communication they don’t answer emails they don’t answer phones they don’t answer messages on social media. Do not order from Ardene. Nothing that they sell is worth waiting over a month and not getting any communication with the company. Other companies have claimed that there would be delays and none of them have taken this long. You would think I’m importing something from the other side of the world but it’s literally coming from the same country.

Horrible customer service. Takes 3-4 weeks to ship. They cancel items without telling you. They don’t answer the phone. The number actually says it doesn’t take any calls. Never heard of that! After sending multiple emails that went completely unanswered, I messaged them on facebook. Their answer was « we cancelled items but never explained anything, sorry by the way ». Still was charged. Stock online isn’t updated. LAME. Total waste of time.

The worst company ran by a bunch of jokers.
One star as its what choose.
The worst customer service, sorry no customer service. I placed an order two weeks back, and it is still 'processing'. Calling, there is no answer, emailing states someone will reply in a couple of days. Forget days, no one replies in weeks.
Selfish management know that they will keep making money and don't give a damn about customers or customer service...
Keep its up, won't last for long...

Shirts always rip, pants get holes in them quickly.

Ardene’s has the worst customer service I have ever experienced!! I emailed them and never received an email back (other than one saying that it may take a couple business days to hear from them). It has now been well over a month and still nothing. The quality of the items are terrible. I cannot believe a company would sell someone product that is damaged and then not provide them with some decent customer service. There are strings hanging off of the romper I got and just falling off the fabric. I cannot wear any of the clothes because of the poor quality.

This was the most annoying shopping experience of a lifetime. Ordered on June 15th, my money was refunded on the 22nd. Now it’s the 27th and my order was shipped with an invalid tracking number, the money has come out of my account once again. Trust these reviews and avoid ordering from Ardene! Even when you want to attempt to get ahold of customer service you are sent an automated, no-reply email! I tried on instagram too and got “Check out our FAQs”. No help, no integrity, people are making them money through a global crisis the least they can do is appreciate their customers when we are patient. Send updates like a normal e-commerce website does!!

I placed my order on 24th May, and it took Ardene 3 weeks to change the status from processing to shipped. Canada Post says another 3 weeks wait for the package as from 15 June till now, the status is "in transition". Now I am hoping I'll get my order by Christmas at least.
Never shopping online on this website ever again. Highly disappointed in Canada Post for delays. Sure it wasn't worth all this wait.

Placed my order on June 5th. Shipped June 17th which is quite a while but they informed that there would be delays. Waiting on Canada post now will update once I receive them - Update: It’s June 25 and it’s still in Quebec and my package hasn’t been updated for 6 days. Received it around a week ago! Clothes are nice for the most part. Surprised with the quality for some pieces. Clothes were more expensive by even a dollar were much better in quality. The least expensive piece doesn’t have very good quality.

I've ordered twice from Ardene and got my packages super fast! I'm totally satisfied by their products and fits perfect!!

DO NOT ORDER ONLINE FROM THIS COMPANY. Terrible customer service. I ordered my items on May.15th, was charged the money, money was put back, money was withdrawn 2 weeks later resulting in a 45$NSF fee.... and I still have no product. When I contacted Customer service, they responded 1 week later, with a curt and very rude response indicating that I was lying! I have the bank records to prove it and no merschandise. No apology from the company. Just a "your a liar" email. Awesome Business!!!!!!

I ordered a few weeks ago and they did inform me shipping would be delayed, which it was. I received two dresses, both fit nicely but smelled so bad!! I washed them both and rinsed but the smell would not come out. I hung then to dry and assume the smell will come out but I will need to wash them again.

Im sorry, but the delay between placing the order and them actually shipping the order in unreal...... then the “express” shipping I swear could not be any slower so I think its safe to say next time my daughter wants something from Ardene, it will not be purchased through their website..... still haven’t received my order to this day, I sure hope it was worth all that wait..