Ardene Arvostelua 

Hi, I tried ordering online a couple of times on my iPad using different browsers and I click to pay using Afterpay it does not go to the site . I wrote them and they said use google chrome . I have laptop but it’s not in great shape and they say you can order on other devices it don’t work . I want use Afterpay which they accept and I am good with Afterpay still have a credit limit . I bought something on Pandora no problem and when I try to order at Pandora again it accepts but I did not put a another order with Pandora just wanted to check . It’s the Ardene site and I am in Canada . It sucks . Ardene gives me the ring wrong there website is fine .

I would rate - star if it has option.

I ordered last summer and had a terrible experience. It was almost one month after I placed the order that I received it. Decided to take other chance and my order was shipped from them within 1 day! Have high hopes - will update when received :)

Have received them - Very fast shipping much better service experience than last time. In terms of the clothes, two of the three are pretty nice. I will say the sizing is super weird. I ordered two shirts in a large and one medium. They all fit pretty well. The medium is a big bigger than expected but that’s just how it is. I am a fairly small human being but keep in mind their sizes are outrageously small. Overall 7/10 experience!

Ordered a picture frame. It arrived with the glass broken into little pieces. Why on earth would you send a picture frame in a bag and not in a box? Seriously not impressed and I just wasted money on something I had to throw in the garbage. I would give zero stars if I could.

I am a Huge fan of Ardene. I am a VIP member and have been for years. I have Never write a review however, today is different. I ordered my online purchase precisely so as to receive my buy one get one for 1$. After the transaction was complete they removed my 1$ item I was looking forward to. When the package arrived I was also very Alarmed and repulsed by the smell of the garments. It was as if they were shipped in garlic. The clothes have been in my closet a week sprayed with expensive perfume and still wreak of garlic. One of the best things is the smell of your new clothes and you totally dropped the ball. My $200 purchase, during lockdown, I was looking forward to. I was a let down. This is Not the Ardene.ca I knew to love.

I have tried countless times to give them a pass.
However over 7 years now, I can tell you shipping is awful. It literally takes a week or more them to do anything beyond creating a shipping label.
I find I also get better value and quality elsewhere. I literally only shop here if there are major discounts and for basics.

Ardene, Ottawa. This is to inform you all that, I bought 4 hoodies on 17th March 2021 at 18:00 PM from Ardene- Riocan Merivale Place (13) 1651 Merivale Road S.E Nepean, On K2G 3K2- 613 693 1571 Ottawa. Store: 222, Trans: 80030, Cashier: 68168. The question is my daughter worn it only once, and the hoodie got lots of threads on its sleeves and back. I came to the store again and ask for a return for two hoddies. The Manager was pretty rude to me Cashier no: 71773. When I got there she is forcing me to sanitize my hand with their sanitizer, I said I have my sanitizer with me, I also said that I have a problem using different chemicals, but she was stubborn, then she came to the cash counter to serve me especially because she has to give me some hard time. That's exactly what was happening, she refused to return one hoodie because of the threads, I said that's why I am here, I bought it two days ago and I paid you the amount you asked, and I am getting bad quality materials. I request her to return it, please. She said no, I asked her to give me the manager’s name, some contact and support email address to speak with her about this situation, she said I am the manager. I said ok, can I get your name, please. She rudely said to me, I am not passing my personal information. However, at the time of the refund, she asked me my complete name, I said the same thing why should I give you my personal information. The only thing I am telling you that she wasn't supposed to deal with your customers like that, very unethical, unqualified and unprofessional. Anyway, long story short, I want you to return this hoodie, because of the bad quality stuff you sold it to me, and refund me asap. I am requesting you to take the necessary action against that manager, her frustration comes out to your customers without any reason. Hopefully, you will find the solution. I sent all the documents, which are related to this case. Very unsatisfactory
Thank you.

The only Ardene gets 2 stars is because I've gotten beautiful earrings from them, but that was a decade ago anyways. They have crap for products nowadays. Every Ardene I've been to seems to have morons as workers, usually stupid teenage females who stand around eavesdropping on your convos with your family and stare at you. Like, do what you're paid to do and either offer real help, or turn your ugly head away instead of prying. Seriously? Are they not paid enough to care? I've gotten very rude 'service' as well, with one cashier telling me one thing about the return policy, and then another rude cashier telling me the opposite and not accepting my return. Very freaky. As it is, I would still have shopped there if they had worthy products, but they have nothing to offer but BS. You want printed leggings? Go to Just Cozy, where they have good sales and a huge variety and great quality too. You want jewelry? Ardene has crap for jewelry now. You want cute clothes? They only have tank tops and other flimsy, skimpy stuff here. Useless place, useless hired people.

I'm surprised to see bad reviews. I order from Ardene all the time and have always had good experiences. Shipping delays would not be their issue - but the delivery company. Sometimes there is a processing delay - I have missed out on a few items, but this happens with high popularity. I love the softness of their clothes and the VIP discount and frequent sales are great.

Love love love shopping online at there website . Always find great deals/sales and the styles are always up to date and cute . I order a few times a month . I just can't get enough ! (There surprise bags are the best deal also ) always receive my orders quick and easy . And customer service reps are always there to help quickly whenever I have questions :) over all great experience every time .

Good quality. Good styles. Good prices.

I spent over 600 dollars on clothing here! Unfortunately it takes far more than usual for them to even send! There are a lot of other clothing stores that are much cheaper and faster! Save your money and go where they value your business!

It took a while to ship however my package did arrive on time as stated on the tracking with Canada post. I only buy during sales and with ardene you get what you get. Cheap quality. So don’t expect anything to last long as long as you know what you’re getting into ;)

My order took a week to even process. Within that week the leggings that I ordered to match a top went out of stock so I'm receiving half of an outfit that I ordered. The advertised lead time is 3 business days and it is absolutely the furthest from the truth. Never order from there again.

I wish I could give them negative stars. God what an awful company!! DO NOT WASTE YOUR TIME OR MONEY!! Please I’m begging everyone, do NOT shop there. And they have morons doing “customer service “

I ordered stuff offline and tried to add more items so I could receive free shipping. I contacted customer support right away but it took them 3 days to get back to me by that time my items were already shipped and they said that theres nothing they could do. If they didnt take so long to answer me back or if they had the option of cancelling your order I couldve received the free shipping. Also the items were not good quality. I prefer shopping in the store than online. Not sure if I'll be shopping there again in the future.

I made on an order on December 6th only because I was "Guaranteed 2 day shipping" for a small shipping fee. I thought what the heck, I needed to finish up my Christmas shopping. May as well do it safely from my home. I paid for the order, anticipated the few days wait, only to be disappointed. Tracking number has nothing noted past the 10th, CP has no idea where it is and Ardenes is passing the buck. I don't care anymore I just want my money back. You already messed up my Christmas surprise, I don't even want the items anymore.

rude customer service.
i made a Christmas order December 9th, and was told if i paid $15.00 extra they would have it shipped out in 2 days and my order was due to arrive December 18th so i paid the fee. turns out they lie, my package was only shipped out December 20th and when i first inquired, Ardenes told me that it was Canada Post's fault and they should refund the $15.00
so i went to Canada Post and they assured me that Ardenes charged the fee, which has nothing to do with CP and that they have to refund me. i have messaged Ardenes and they refuse to help me. my order is still not in and it is December 28th. only now do they tell me that they are 2-3 weeks behind. this is wrong. first of all this should of been presented to me at time of booking. not 3 weeks later. 2nd passing me off is disgusting. 3rd your customer service is terrible. i will be emailing everyday and i will post everything you lie about until i get this resolved. shame on you for lying to people

I ordered stuff since Black Friday sales and it was out for delivery then it got delayed now I still haven’t received my package everyday it’s showing a new date that it’s in transit.