that i had an issue with a customer that day, i couldn't sleep as i was so stressed, i phoned my insurance who had 24/7 legal cover and spoke the the most polite Welsh woman on the phone who made me... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I am fortunate to have had a successful outcome of my case due to being covered by my Legal Expenses Insurance. I have suffered a life changing injury and I cannot stress strongly enough that this co... Näytä lisää
Yritys on vastannut
The advice was comprehensive and helpful by a friendly legal advisor. Once a claim is submitted there is a 5 working day response time but we needed a faster reply. If this was reduced to 2/3 days, t... Näytä lisää
Yritys on vastannut
Absolutely awful! Will delay, delay and delay processing a claim and use every excuse under the sun to avoid approval. They try to wear you down. Totally dishonest shocking service. Taken my complaint... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Arc Legal Group
Yrityksen kirjoittama
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets.
With over two decades of industry experience, we are experts in our field and our underwriting knowledge and capacity is supported by our parent company, AmTrust. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
To demonstrate our commitment to offer a consistently high-quality service, we were delighted to achieve double ISO certification in June 2023:
- ISO 9001 certification, the world’s most recognised quality management system standard
- ISO 14001 certification, the international standard for environmental management systems (EMS)
Arc Legal Group is a fully registered Financial Services Qualification System (FSQS) supplier and member of the Hellios community, and a member of the Managing General Agent’s Association (MGAA) network.
Yhteystiedot
Lodge Lane, CO4 5NE, Langham, Yhdistynyt kuningaskunta
- 0344 770 9000
- customerservice@arclegal.co.uk
- www.arclegal.co.uk
4,1
Hyvä
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
A very useful Telephone Discussion
Arc explained the situation very well and detailed the next steps to be taken.
22. syyskuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Customer,
Thank you for your kind words. We are delighted to hear that the situation was clearly explained and that you found the detailed next steps helpful.
With kind regards,
Arc Legal Group
Clear and easy to understand advice
Clear and easy to understand advice. Sinren was very helpful
24. syyskuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Mr Fletcher,
Thank you for taking the time to leave your feedback. We are pleased you were happy with the clear and helpful advice provided.
With kind regards,
Arc Legal Group
Straightforward advice
18. syyskuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Mrs Lord,
Thank you for taking the time to provide your feedback. We are pleased to hear you were satisfied with the advice you received.
With kind regards,
Arc Legal Group
Vastaus yritykseltä Arc Legal Group
Dear Customer,
Thank you for taking the time to leave a review. We are pleased to hear you received the advice you were seeking.
With kind regards,
Arc Legal Group
Hopeless home emergency insurance…
Hopeless home emergency insurance that's a total waste of money. Spent ages chasing up and trying to get anywhere. No help whatsoever.
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc Legal Group
Dear Mr Burt,
Thank you for your feedback. We are sorry to hear that your experience has not been a positive one. Our Customer Relations Team will be in touch with you to discuss your concerns.
With kind regards,
Arc Legal Group
Tom durell eam ripoff castigate make…
Tom durell eam ripoff castigate make people hope then crush people for decades they haven't helped an evil
NOTHING IN D WORLD CAN REVERSE THE EVIL THEY HAVE DONE MYBPOOR NURSE WIFE..NO JUSTICE AND ALL SHE DID WAS BE GOOD. AND SERVE
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc Legal Group
Dear Mr Gottt,
We are truly sorry to hear about your negative experience and the feelings of disappointment you've expressed. We are reviewing your feedback to understand how we can improve.
Kind regards,
Arc Legal Group
Vastaus yritykseltä Arc Legal Group
Dear Mr Carter-oram,
Thank you for your wonderful feedback. We are so pleased to hear that you experienced great customer service and found our team polite.
Kind regards,
Arc Legal Group
Really good and helpful despite my…
Really good and helpful despite my hearing difficulties.
22. syyskuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Mr Keily,
Thank you for your wonderful review! We are so pleased to hear that we were able to provide helpful assistance. Your feedback is truly appreciated.
Kind regards,
Arc Legal Group
Goood knowledge and understanding from…
Goood knowledge and understanding from Matthew.
Explained everything in a timely manner.
18. syyskuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Mr Molina,
We're so glad to hear our team provided clear and timely information. Your kind words are truly appreciated!
Kind regards,
Arc Legal Group
No response for weeks
No response for weeks after I made an application for a claim
22. syyskuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Sunny,
We are sorry if there was a delay in responding to your claim application. If you wish to raise a formal complaint, please email customerservice@arclegal.co.uk
Kind regards,
Arc Legal Group
Right Information When I Needed It
First time using this option on my insurance and so pleased I did, the information received has been most helpful and the advisor was professional and polite.
Thanks again
21. syyskuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Dawn Clark,
Thank you for your wonderful feedback. We are so pleased to hear that you found the information helpful and that our advisor was professional and polite.
Kind Regards,
Arc Legal Group
The issue i needed advice with was…
The issue i needed advice with was clear and detailed imformation was given to me.
I cannot remember the name of the person i spoke to great customer service she was.
I would recomment anyone to this setvice.
Thanks for your help much appreciated.
16. syyskuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear customer,
We're so pleased to hear that you received clear and detailed information and that our customer service was excellent. Thank you for your kind words and recommendation. We truly appreciate your feedback.
With kind regards
Arc Legal Group
Very helpful
Very helpful! One hour phone call received. Very understanding response.
16. syyskuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Anne Oakes,
We're so glad our team could provide such a helpful and understanding response during your call. We appreciate your kind words!
With kind regards
Arc Legal Group
They don't know who their customers are.
Contacted them under a works policy. Spoke to three different people, completed forms and provided medical documents.
Once they had all this they informed me that there are no longer my insurance provider. Thank you for wasting my time.
16. syyskuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear customer,
We sincerely regret the frustration and inconvenience this situation caused you. We understand your time is valuable, and we apologize for the miscommunication regarding your policy status.
Your concerns have been passed to the legal helpline for them to investigate.
With kind regards
Arc Legal Group
Good customer support
Friendly and knowledgeable customer support. Staff is well trained on topic and provided comprehensive advice.
16. syyskuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Customer,
Thank you for taking the time to leave your feedback. We are delighted to hear that our customer support was friendly and knowledgeable, and that our staff provided comprehensive advice.
With kind regards,
Arc Legal Group
I was provided with good advice and the…
I was provided with good advice and the legal team will be reviewing my claim.
16. syyskuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Customer,
Thank you for your feedback. We are glad you were pleased with the advice provided.
With kind regards,
Arc Legal Group
Vastaus yritykseltä Arc Legal Group
Dear Mr Matthews,
Thank you for your feedback. We are pleased you had a positive experience and found the service helpful.
With kind regards,
Arc Legal Group
Clear from the start
Very quickly informed me of my rights to apply for help with a legal matter, how to do it and what the process was for a legal team to check my issue against my policy. I am now waiting to see if they can help me.
11. syyskuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Lia Reid,
We're so glad to hear you were happy with the service provided. We appreciate your patience as our team reviews your issue.
Kind Regards,
Arc Legal Group
Vastaus yritykseltä Arc Legal Group
Dear Simon Hayhurst,
We're so glad the information we provided was helpful to you. Thank you for your positive feedback.
Kind Regards,
Arc Legal Group
Vastaus yritykseltä Arc Legal Group
Dear Barry Evans,
We really appreciate your kind words and are delighted to hear that you found our advice clear and helpful.
Kind Regards,
Arc Legal Group
Trustpilot-kokemus
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Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
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