Travelled 6 hours to Boardmasters today, Monday, was told weeks prior to get there on Tuesday and to bring my own equipment. Have been told as I arrived on Monday all my shifts up to Sunday have been... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
My two children (18 and 22) have been working for ARC at the LIV golf event this weekend. Their shifts have been endlessly amended and one day they turned up (a 40 minute car journey away) to be told... Näytä lisää
As a member of Doncaster races for many years, all i can say is year on year with the management at ARC racing things just go from bad to worse. A few years ago management told us racegoers that mem... Näytä lisää
Yritys on vastannut
I recently worked at the Royal Ascot with Arc Liverpool and I can truly say that the whole week ran smoothly. Our manager, Emma, was great when communicating shift times and pick up times, whilst ensu... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Arc is a nationwide event and hospitality staffing agency. Our vision is to shape the world of flexible work into a better place for all. We believe at the heart of great events are great people. Our number one priority is finding, assessing and training the best people with the right skills and attitude to fit seamlessly into any team or event and make customers happy. The two service solutions we offer are: Top-up staff – gives the maximum amount of flexibility to the client as they only pay for hours worked and there is no obligation to use Arc at any point. Managed service – allows clients to outsource some or all of 1. Recruitment, 2. Staffing, 3. Payroll and/or 4. HR Support operations to Arc.
Yhteystiedot
Arc Hospitality (Head Office) 61a Bold Street, L1 4EZ, Liverpool, Yhdistynyt kuningaskunta
- 01513315433
- maddiemilton@wearearc.co.uk
- www.archospitality.co.uk
2,5
Välttävä
116 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 75 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fantastic communication
Rachel Alexander, who is Head of Operations of Arc Hospitality, is incredibly helpful and a pleasure to work with. She is always super quick to reply when contacted and goes above and beyond to make sure I have any issue resolved or any information required. Overall a fabulous experience.
27. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc
Hi Isabella,
Thank you for leaving such a glowing review. We're pleased you've enjoyed your experience so far. I will pass your kind words on to Rachel and the team.
It's a pleasure having you on Team Arc,
Maddie - Marketing Manager
Best agency to work with
Best agency to work with, very understanding and professional, make sure staff are happy and treated nicely Amy an amazing manager as well as Aine and Emma. Would surely recommend working with them.
27. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc
Hi Aina,
Thank you for leaving such a glowing review. We're pleased you've enjoyed your experience and find our friendly and helpful.
It's a pleasure having you on Team Arc,
Maddie - Marketing Manager
This is Abdul
This is Abdul, a member of the Arc hospitality team,This pass Saturday was a great one ,we were picked from Leeds to Hull,Arc had actually arranged a coach to take there and brought all back safely, which really appreciate….. Thanks
25. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc
Hi Abdul,
Thank you for leaving such a positive review. We're pleased you have had a good experience so far.
It's great having you on Team Arc,
Maddie - Marketing Manager
Proudly Arc Manchester:
Proudly Arc Manchester:
It is going to take me days literally to write about Arc. Arc is my first and only love in the hospitality industry; a company that accepted me, trained and have projected me into roles and heights I would never have imagined in the industry. The Managers (in the persons of Amy, Aine, Emma, Courtney and a host of the awesome staff behind the scenes) are beyond this world in every facets of managing, adminstration, organisation, empathy and people skills. I could never talk enough of them especially Amy(because she knew right from cradle...lol) but they are just awesomely lovely.
Over the years, I have met great and beautiful personalities whom I have learnt from and still learning from. We have become such a united force helping to bring out the best out of ourselves.
I want to say a massive thank you to everyone in Arc Manchester. Y'all are forever in my heart.
24. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc
Hi Kingsley,
Thank you for leaving such a glowing and detailed review. We're so pleased you enjoy working for Arc as much as we enjoy having you onboard. You're an asset to the team and we're so thankful for your hard work and dedication.
Thank you for being part of Team Arc,
Maddie - Marketing Manager
I love working for arc
I love working for arc. I have worked at lots of different venues and events. Every day is a different day. I work with lots of different staff who are lovely and we have become a big team. The managers Amy, Ainee, Emma, are always there if you need help or advice, and are lovely.
24. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc
Hi Cheryl,
Thank you for leaving such a positive review. We're pleased you have had a good experience so far.
It's great having you on Team Arc,
Maddie - Marketing Manager
I work for Manchester Arc
I work for Manchester Arc
The staff I work with are some of the nicest people I have ever worked with,we work at great venues and the managers Amy and Aine are thoughtful,helpful,understanding,reply timely and are willing to assist on anything staff need guidance on.
23. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc
Hi Carl,
Thank you for leaving such a glowing review. It is a pleasure having you on the team and we're pleased you enjoy it as much as we do. You're hard work and dedication are unapparelled and we appreciate everything you do for us.
It's great having you on Team Arc,
Maddie - Marketing Manager
Arciv are very good
I've been working for Arc for 2 and a half years and I'd say they're very good, the staff are warm and friendly and there's always plenty of shifts available, my only real complaint is the pay system which there's been some issues with being paid my wage which is due to new staff and also no holiday pay as it's baked in to my wages other than that, Arc are a good place to work for.
23. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc
Hi Benjamin,
Thank you for leaving us a positive review. We're pleased you enjoy your shifts and find our team friendly.
Sorry to hear you have had issues with your payment. We pay Holiday Pay automatically, unlike other agencies, so Team Members are given exactly what they are entitled to right from the start. If you would like any specific pay queries looked into, please don't hesitate to email me directly via maddiemilton@wearearc.co.uk
Thank you for being part of Team Arc,
Maddie - Marketing Manager
Working
Amazing to work at arc if you’re looking for potential experience working behind a bar or to do betting or even working at football stadiums another great thing is they offer free transport to places which make it easier for people who don’t drive and they make it easy to get to the pick up point.
Another amazing thing is the Christmas parties and pay.
23. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc
Hi Thomas,
Thanks for leaving such a glowing review. We're please you've had a great experience with us and made the most of the opportunities on offer.
Thank you for being part of Team Arc,
Maddie - Marketing Manager
My experience has been wonderful
My experience has been wonderful. I love working with Arc Hospitality.
23. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc
Hi Oyinkus,
Thank you for leaving such a positive review. We're pleased you have had a good experience so far.
It's great having you on Team Arc,
Maddie - Marketing Manager
Communicate
When shifts for a particular place are full, they should be taken down so we can focus on others. It is very disappointing to keep waiting on "pending shifts". And if there is a reason why you cannot give shifts to a particular person (eg right to work docs expired) please communicate it. It is time wasting to keep applying and getting no results.
22. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc
Hi Kolibea,
Thank you for leaving this review. It's really useful constructive feedback for us. We try to do this manually within our staffing teams but it is not always feasible.
I've spoken to one of our Senior People Operations Managers who is going to pass on the feedback to Ubeya to see if we could implement something along these lines.
If you would like to provide any more detail please don't hesitate to contact me directly via maddiemilton@wearearc.co.uk
Thanks again for the feedback,
Maddie - Marketing Manager
Really good agency to work for
I work for Arc next to my full time job and earning extra money on my days off.
Working in different roles on different events help me to have more skills and experience. Fully flexible and I can book the shifts what I fancy to do. Managers and the staff in the office are really helpful, never had any issue. Payment always correct and always on time.
Based on my experience they definitely deserve the 5star rating
22. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc
Hi Kristof,
Thank you for leaving such a positive review. We're pleased you have had a good experience so far.
It's great having you on Team Arc,
Maddie - Marketing Manager
I love working with Arc .
22. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc
Hi Konduru,
Thank you for leaving such a positive review. We're pleased you have had a good experience so far.
It's great having you on Team Arc,
Maddie - Marketing Manager
More effective
I think this app is doing good.but still need to improve in some point. I think if you can show the employers how many va
vacancies you got or how many people you need for your event ,it will help us.rather than wait for your confirmation.
22. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc
Hi Tahamina,
Thank you for leaving this review. We're keen to improve our Team Members' experience. I will pass your thoughts on to our Ubeya development team to explore whether it could be put into practice.
Thanks again,
Maddie - Marketing Manager
My experience with ARC has been amazing
My experience with ARC has been wonderful. I was informed and assisted through all my shifts . The only problem I have is the inconsistency/availability of shifts.
21. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc
Hi James,
Thank you for leaving us a positive review. We're pleased you have enjoyed all your shifts and felt equipped for the roles you worked.
Unfortunately, as is the nature of the hospitality industry, there are busier and quieter periods. In the quieter periods, there are fewer roles available but more applications for them. However, we are always looking for more clients and day-to-day work so we can offer Team Members more frequency. Thank you for your patience in these situations.
It's great having you on Team Arc,
Maddie - Marketing Manager
Since working for Arc April 2022
I recently started working with Arc;
The induction session was interesting and lead by a team member who had great energy and got straight to the point. Since working my shifts, I’ve been happy with the professionalism and standards held for all staff and the venues that are available. The team behind the scenes are always happy to help with my questions and concerns and are patient and friendly.
21. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc
Hi Melissa,
Thank you for leaving such a glowing review. We're pleased you found the induction useful and have enjoyed your shifts and experience with the team so far.
It's great having you on Team Arc,
Maddie - Marketing Manager
It good and everything information…
It good and everything information needed could be find there
21. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc
Hi Samuel,
Thank you for leaving such a positive review. We're pleased you have had a good experience so far.
It's great having you on Team Arc,
Maddie - Marketing Manager
Communication
I have tried to communicate through the chat function and received no reply for a couple days . So maybe have a bit more people able to give out necessary information needed. Need quicker response to shifts being accepted especially when I’ve booked in advance
21. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc
Hi Ruqayyah,
Thank you for leaving this review. We appreciate the constructive feedback.
We're sorry you felt the chat response was delayed, I will pass this on to the team so they can work on improving response time for Team Members.
If you would like to discuss your feedback in more detail, please don't hesitate to contact me directly via maddiemilton@wearearc.co.uk.
Kind regards,
Maddie - Marketing Manager
Not easy to get some shifts
I found Arc very hard to get some shifts. I applied for five shifts in one week and none of them were approved. A lot of cancellation around Christmas time. The only shift I got recently was in O2. The shift was well organised and the job was easy to learn.
21. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc
Hi Radka,
Thank you for leaving this review. Due to the high volume of people applying for roles, they are often booked up quite quickly. We try to allocate them fairly but sometimes have to choose the people with more experience in a certain venue.
Due to the nature of the industry, some shifts are changed last minute. Last Christmas in particular had many cancellations due to Covid restrictions and venues being cautious.
If you would like to discuss your feedback in more detail, please don't hesitate to contact our Welfare Manager, Sarah via sarahharrison@wearearc.co.uk
Kind regards,
Maddie - Marketing Manager
Best thing I ever did was join the Arc team 😊
When I joined Arc over 6 months ago now I didn’t know what to expect has being in my late forties I didn’t know whether it would be for me but I can honestly say now it’s the best decision I made. With Arc you get the chance to work at some great venues and meet lots of new people who have now become good friends. All the mangers and office staff in the Liverpool office are always there for you if you need them and will always go out of their way to make sure that you are happy with your role in your chosen workplace. I would highly recommend Arc to anyone because you will not be disappointed.
21. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc
Hi,
Thank you for leaving such a glowing review. We're so pleased you've had a good experience with us and have settled into the role well.
It's a pleasure having you on Team Arc,
Maddie - Marketing Manager
Very bad experience
Very bad experience. Never used to get any shifts to work even though I have applied to all the available shift. It very pathetic that I got only 2 shift in an entire month to work. Also even if we get any shift booked in they book us out at the last moment. We would have planned or cancelled all our schedules just to work for the shift and we are booked out at the last moment which is disappointing.
21. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc
Hi Srikanth,
We're sorry to see you haven't enjoyed your experience so far. Unfortunately, we cannot guarantee a certain amount of shifts or hours. Shifts are booked on a first-come-first-served basis and in quieter periods there can be more applications for a shift than there are roles available.
We can only apologise for these inconveniences and thank you for your patience in these situations.
If you would like to discuss your feedback in more detail, please don't hesitate to contact our Welfare Manager Sarah, via sarahharrison@wearearc.co.uk
Kind regards,
Maddie - Marketing Manager
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