Appallingly difficult to get help initially. Support centre no help at all. Contact 'Leaf' unavailable. When I finally discovered a phone number, AI extremely unhelpful. One star! Finally I was put t... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ancestry explain your subscriptions are expensive this is becoming a joke now Something went wrong We had trouble loading your hints. Please refresh to try again. How many more times you need... Näytä lisää
Yritys on vastannut
When I phoned Ancestry I received quick, clear instructions to get the help I needed. I spoke to David who listened to my queries and what I needed in my new/continuing Ancestry subscription. He... Näytä lisää
I have used Ancestry for more than 10 years and have found them easy to use with the best Census and Parish records. I also had my DNA done which connected me to many people helping me to confirm my... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Ancestry.co.uk
Yrityksen kirjoittama
Ancestry® is the UK’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, counties and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
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*Free trial terms apply
Yhteystiedot
3,7
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10 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
well i have just restarted my ancestry…
well i have just restarted my ancestry research after 10+years and lost my email address as from NTL world and found it dificult to get my research back on track as every thing is to be paid for but i have had a good experience talking to leaf 🍃 they were so helpful in there response and put me on the right track ,cannot thank them enough
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Ancestry is easy to use and helps by…
Ancestry is easy to use and helps by listing on maternal and paternal sides .
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hello Caroline. We are so glad that we can be part of your journey! If you would like to add any additional feedback you can do so by clicking the article below.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
Please keep us posted. We would love to hear all about the interesting discoveries that you do find along your journey!
An excellent family history website
An excellent family history website, especially if your research has taken you back to the 17th and 18th centuries.
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hello Brenda. We are glad that you are taking advantage of our database and find records that go way back. If you would like to add any additional feedback you can do so by clicking the article below.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
Please keep us posted. We would love to hear all about the interesting discoveries that you do find along your journey!
Ancestry is a well known established…
Ancestry is a well known established genealogy website with a great wealth of information and an ideal to learn about your families, as well as the History over the years, and I recommend DNA testing too, as I have found an Irish birth father, unfortunately didn't meet, but fortunately my Irish family found me through DNA, plus there's a choice of susbscription to fit in with any budget.
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Ancestry is mostly brilliant...
Ancestry has been brilliant in helping me to build my family tree. Without the records, information and hints provided with readily available access it would have been much more difficult and time consuming, as it would no doubt involve a lot of hassle, travel and expense to accumulate all the information. The only downside for me has been that its been quite difficult to learn how to use the website. There are some guidelines available through Ancestry and someindiduals have produced some helpful utube videos but it has still been quite tricky at times. Its worth persevering though as its impossible to describe the joy and excitement when you succeed in tracing another of your ancestors!
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hi Christine,
Thank you for your review! We are absolutely thrilled to hear that you have experienced the joy and excitement of tracing your ancestors and building your family tree using our records and hints.
We also deeply appreciate your honest feedback regarding the learning curve on our website. We understand that navigating the platform and its features can be a bit tricky at times, and we are continually working to make our site more intuitive. In addition to the helpful YouTube videos you mentioned, we also highly recommend checking out Ancestry Academy for our own library of free tutorial videos that might help make the process even smoother.
Thank you for persevering with us, and best of luck with your continued family history research!
Vastaus yritykseltä Ancestry.co.uk
Hello Sue. We are glad that you like the instructions. We do try to keep it very helpful and clear. If you would like to add any additional feedback you can do so by clicking the article below.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
Please keep us posted. We would love to hear all about the interesting discoveries that you do find along your journey!
Tiago is a star
16. syyskuuta 2026
Vastaus yritykseltä Ancestry.co.uk
Hello Lewis. Thank you for letting us know. We will let him know of your kind words. We do appreciate your feedback. If you would like to add any additional feedback you can do so by clicking the article below.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
Please keep us posted. We would love to hear all about the interesting discoveries that you do find along your journey!
Great tool for discovering your history
It has a wealth of data available and provides some very useful hints. My key frustration is with its search function which does not seem able to distinguish surname changes for married women.
16. syyskuuta 2026
Vastaus yritykseltä Ancestry.co.uk
Thank you for taking the time to share your feedback, ES! We're glad to hear that you're finding our vast records collection and automatic hints helpful for your research, but we completely understand how frustrating search limitations can be when you're trying to trace female ancestors.
Because women's surnames often changed upon marriage, our search algorithm is designed to account for both maiden and married names, though we understand that this can lead to some frustration. A helpful workaround in the meantime is to leave the surname field blank and search using her spouse's name under the "Spouse" relationship filter, or use exact-match search toggles for maiden names. That said, your feedback about making this distinction more seamless is incredibly valuable, and we'll be sharing it directly with our product team to help improve our search tools.
Pointless DNA test
Did the DNA test. Results do not match in anyway with my own family research. Close matches I already knew as they are cousins, most matches don't have a family tree so pointless.
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hi Marie and thank you for reaching out to us with this review. We completely understand how frustrating it must be that your results don't seem to line up with the paper trail you've worked so hard to build. While it can be discouraging when DNA matches don't attach public family trees, you can often use shared matches—comparing who you and an unknown match have in common—to group them into specific branches of your tree. Furthermore, ethnicity estimates reflect deep genetic origins spanning hundreds of years, which don't always align directly with more recent paper records or cultural identity. Remember, DNA does not respect borders and modern political boundaries do not always accurately represent relationships between different regions. Heavy migration over the last few hundred years and subsequent inter- marrying means that DNA for some regions can be particularly admixed, especially with closely related regions. Remember our test does not test for nationality, and oftentimes the regions in ones results might not match their nationality or the nationality of their ancestors.
Even with a perfect knowledge of the history of your ancestors, DNA can still show some unexpected results because of the random nature of inheritance. Because DNA recombines randomly each generation, close relatives can also inherit different mix-and-match percentages from your shared ancestors. If you received results that you weren't expecting based on what you know about your family history, we've linked an article here which should help explain why this can happen: https://support.ancestry.com/s/article/Unexpected-Ethnicity-Results?language=en_US. We would love the opportunity to take a closer look at your account and help you get the most out of your test results. Please reach out to our Support Team directly via live chat, and an agent will gladly help you navigate your match groups and answer any questions you have.
+44 800 032 6469
Monday - Friday: 9:00 am - 9:00 pm GMT
Saturday - Sunday: 12:00 pm - 9:00 pm GMT
Disgraceful tactics when cancelling subscription
Disgraceful tactics, when trying to cancel subscription, you click on cancel subscription and it takes you to another page describing what they do. But then at the very bottom of this screen it asks you again if you want to cancel and a reason, then asks you again are you sure. I thought I cancel 6 months ago, until I checked my bank statements. My bad.
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hi Steven, thank you for sharing your feedback, and we are truly sorry for the frustration this caused. We never want our cancellation process to feel confusing or overwhelming for our members.
We always want you to stay with us and continue discovering your family history, so we are deeply sorry for your experience. We are always working to make discovering family history smoother and more meaningful for our community, and we would love to hear your thoughts on your experience through our feedback form here: https://ancestry.az1.qualtrics.com/jfe/form/SV_eaMJAIOG9lwk709
We truly appreciate your input as it helps us make our service better and clearer for everyone.
DNA is inaccurate and Some records…
DNA is inaccurate and Some records aren't accessible on Ancestry and despite me saying repeatedly my DNA is the incorrect way round for my Mother and Father on my profile - it remains essentially inaccurate unless i manually alter bits.
15. syyskuuta 2026
Vastaus yritykseltä Ancestry.co.uk
Hi there. We completely understand your frustration when parental DNA assignments are swapped and key records seem out of reach. While our database continues to grow, missing archive collections remain a reality across all digital platforms. For the DNA inversion, you can permanently flip your maternal and paternal sides by navigating to your DNA Story, scrolling to Parental Inheritance, clicking Edit Parents, and selecting Change Parent 1 / Parent 2. We truly appreciate you taking the time to share your experience, and we are passing your feedback directly to our DNA team to help refine automated parental side assignments.
I recently returned to Ancestry after…
I recently returned to Ancestry after some time away, only to find that my account had disappeared.
I have contacted Ancestry by email and spoken to customer service representatives through their chat service. Despite explaining the problem, they have been completely unable to find my account or resolve the issue. One representative simply told me to ring the USA from the UK, while another also failed to locate my account. Then the matter was just left unresolved.
Thankfully, I had the foresight to download my family tree as a GEDCOM file. However, my DNA results, family contacts, photographs and other information were all linked to my Ancestry account, and I am extremely concerned about losing access to them.
The customer service I have received has been absolutely appalling. Nobody seems willing or able to take ownership of the problem, investigate it properly or provide any meaningful solution. There also appears to be no straightforward way to make a formal complaint.
For a company dealing with people's personal DNA and years of family history, this level of customer service is simply.
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hello David. We are sorry for the frustration that this has caused you. You should be able to have access to your Ancestry account as long as you did not delete it. It may be under a different email address that was used. The link below is the phone number for UK members, if you contact us we will be happy to assist you in locating your account.
Phone Support: https://support.ancestry.co.uk/s/phonesupport
As for providing feedback and logging a complaint you can do so by clicking on the link below and we will be happy to read your feedback.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
We do hope this information helps. Please keep us posted, we would love to hear all about the interesting discoveries that you have found along your journey!
Great site with loads of hints and…
Great site with loads of hints and information.
Highly recommend.
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hello Jane. Thank you for your feedback. We love hearing all about what works and doesnt work and what we can improve on. If you would like to add any additional feedback you can do so by clicking on the link below.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
We would love to hear more! What other interesting discoveries have you found along your journey?
Three times my mum did the dna swab for…
Three times my mum did the dna swab for this piece of rubbish...and three times she was told you did it wrong..did what the instructions said..but because we are not willing to spend more money..we never got dna ancestry results..My advice is stay away from this con..save your money and avoid trying to get results..They have to send away to USA for results..they don't tell you that when you purchase it..Disappointed
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hi there, Tom, and thank you for reaching out regarding your mum's DNA experience. We're very sorry to hear the DNA sample wasn't able to be tested multiple times, and we completely understand your concern about sending yet another sample after the trouble. Ancestry can only test with a larger saliva sample, rather than a cheek swab, and we have a few tips for how to ensure you're collecting enough with a good amount of DNA included. We've linked some of our recommendations here: https://bit.ly/46IKsZC
We also want to clarify that no other charge is needed to receive your results after returning. If you'd rather not submit a new sample, please reach out to our live support team to discuss a refund rather than a free replacement.
Thanks again for reaching out, and we hope we've helped clear up any concern about your mum's DNA test. Please don't hesitate to reach back out if you need more help, and we hope you both have a wonderful day!
Very professional
Very professional, well research, excellent service very satisfied with a finished professional documents
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hi there, SO! We're excited to hear you've had such a wonderful time researching with us, and we can't wait to hear more about your discoveries. Have a wonderful day, and enjoy your growing family tree!
Designed to confuse and make you pay…
Designed to confuse and make you pay more than you think . Started ancestry with trail. Could not actually view the documents so I changed to pay monthly from immediate effect. Thinking they are holding me back as I wasn't technically paying at this moment. I still afterwards could not view the documents. It was behind a paywall. Ancestry is a product and a customer should know what they are getting when they sign up.
13. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hi there, Simon! Thanks for reaching out; we're sorry to hear you weren't able to access the records you need on either the free trial or the monthly membership. While some records are only available with certain memberships, depending on the countries you're researching in, you should be able to access quite a few, even on our lowest-priced memberships. If you're still unable to see any records that should be available to you, please reach out to our live support team, or you can try some of our troubleshooting tips linked below. Thanks again for reaching out, and we hope you have a lovely day!
Live Chat link: https://bit.ly/4ruaBE2
Phone support: https://bit.ly/3Uoa870
Troubleshooting: https://bit.ly/4boohb1
Family tree/search
I like the ease of the dna samples, and inputting things we know on the tree, people don't seem to get back on messages, but I suppose that's personal preference
13. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hello MJ. We are glad that you like the ease of taking the DNA samples. We are glad to be part of your journey. Thank you for your feedback. We love hearing all about what works and doesnt work and what we can improve on. If you would like to add any additional feedback you can do so by clicking on the link below.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
We would love to hear more! What other interesting discoveries have you found along your journey?
I found my second cousin and her…
I found my second cousin and her family. I have also found out more on my American side
13. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hello M. That is awesome that you have found your second cousin and her family. We are feeling all the warm fuzzies. We are glad to be part of your journey. Do you guys plan on gettng together soon? Thank you for sharing. We would love to hear more! What other interesting discoveries have you found along your journey?
The subscription price is ridiculous
The subscription price is ridiculous, and the site doesn't work half the time.
12. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hi there, Ellis! We're sorry to hear you've had trouble using your account; especially when you pay for a membership, we want to ensure you have full access to all our tools and resources available to you. If you ever run into a feature that isn't working, please don't hesitate to let us know so we can help fix it! We've linked to our support team's contact details below, along with some troubleshooting tips that may help in the future. Thanks again for reaching out, Ellis, and have a lovely day!
Troubleshooting: https://bit.ly/3UjTbuw
Phone support: https://bit.ly/44n4d6U
Easy to Follow Information
Started research many years ago in Archive Centers and outside plodding. Ancestry cured the traveling miles and telephone calls and wandering around cemeteries miles from home. I got to message with people within my own family that I didn't know existed and such helpful information to set you on the right track. Easier to follow and use. Sets you n the right track.
12. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hello Robert. Thank you for your feedback. We love hearing all about what works and doesnt work and what we can improve on. If you would like to add any additional feedback you can do so by clicking on the link below.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
We would love to hear more! What other interesting discoveries have you found along your journey?
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.