Ancaster Group Arvostelua 

I found the whole process quite straightforward. The collection and redelivery of my car made things so much easier, as I could focus on other things during the day. The driver was friendly and helpful, which put me at ease. Everything was explained clearly, so there wasn’t much to worry about.

I had a great experience at Ancaster Hyundai Chislehurst. Stuart kept me informed during the whole process and provided regular updates, which made things run smoothly. He explained everything clearly and helped make the process straightforward. I’m very happy with how it all went.

The team made the process straightforward and put me at ease. They were friendly and professional throughout, which left a positive impression. I felt valued as a returning customer, and the support provided was appreciated. It was good to feel looked after during what can sometimes be a stressful experience.

I dealt with Luke during my visit, and I have to say he made the process feel very comfortable. He was highly professional but also very personable, which put me at ease right away. There was no pressure at any point, and he took the time to understand what I needed without pushing anything on me. His approach felt natural and genuine, which really stood out. Having run a company myself in the past, I can recognise someone with a strong work ethic and great people skills, and Luke has both in abundance. It’s clear that he’s an asset to Hyundai, and I truly hope his efforts are valued as they should be. The experience left me feeling confident about my decision thanks to his professionalism.

Professional service from start to finish. Previously purchasing a new car the turn around was several weeks. This time 1 week from start to finish and was ketpt informed throughout the period.

I recently visited Ancaster Nissan Heathrow and found the experience to be straightforward. The team provided honest advice throughout, which made the process easier to navigate. They explained all the finance options clearly and went through everything in detail without any surprises later on. I appreciated how they laid out the different choices available, making it simple to decide what worked best for me. They were very helpful and resolved my issue as quickly as possible, leaving me quite satisfied by the end.

I attended for my vehicle MOT and Vern on the Service Desk was very helpful. I thought extra work was needed based on comments from my previous MOT, but he explained those comments clearly and reassured me that the work could be scheduled by the next MOT. He took the time to go through everything thoroughly and was polite and professional throughout. The experience was straightforward, and I appreciated how well everything was explained.

I picked up my car from Ancaster Nissan Heathrow and felt looked after throughout. Karun kept me updated about the camera installation and made sure I was happy with everything.

Visited Ancaster Nissan South Croydon to look at some cars. The staff were friendly and professional throughout the process. I appreciated that there was no pressure to make a decision quickly, which allowed me the time I needed to consider my options. There was no upselling either, which made the experience feel straightforward and comfortable. Luke was excellent and made sure all my questions were answered clearly. A very smooth process with no unnecessary hassle.

I visited the dealership to find a new car. Burhan was very helpful and guided me through the options. The process was straightforward, with everything explained clearly. Staff were friendly and professional throughout, making it simple to choose the right car for my needs.

I visited Ancaster Nissan Penge for an MOT. The showroom had a welcoming atmosphere, which helped me feel more at ease. The waiting area was comfortable, making the time pass quite smoothly. The service itself felt quick and efficient, with everything handled professionally by the technicians and admin staff.

The car was ready as promised without any issues.

I was initially unsure about what to expect, but the team at Ancaster Hyundai Chislehurst were friendly and professional throughout. Luke took the time to explain everything clearly and answered all my questions without making me feel rushed. He was patient and honest, which I really appreciated. The approachable nature of the staff made the whole process much easier than I had anticipated. Thank you, Luke, for your help.

Two weeks ago I walked into Ancaster MG in Shepperton with no appointment, just randomly “to have a look” and convince myself that an MG was definitely NOT the car for me. Yesterday I collected my new car 😊
Big thanks to Jurie for the great service from start to finish. No hard sell, which I really appreciated, just honest, informative advice and a very relaxed experience.
When I collected the car yesterday, Jurie was incredibly patient and generous with his time, talking me through every setting and feature properly.
Overall, really happy with both the dealership and the service. Thanks again!

The process went smoothly, and everything was straightforward. It made sorting things out much easier than expected.

Went for a service, MOT + recall issue. Tracy and Ian were brilliant! Tracy made the check-in straightforward, was clear, polite, confirmed everything I requested and took great care during the process. Ian explained the service details well, and the video review was helpful and reassuring. A warranty fix to follow up on, hopefully I'll get Tracy and Ian again as they were a quality and friendly team. Not to forget the range/distance on my car (an EV) went up 45 miles on return. Great job!

I had a welcome check on my car here and felt well looked after. The staff provided honest advice and trustworthy guidance throughout, making me feel valued during the process.

This is the second time this year, that I have had poor customer service from the Ancaster Penge Service Department. As an over 25 year loyal customer of Ancaster Penge, having spent in excess of well over £50K on cars and servicing. I rightly expect to be treated by you a whole lot better than I was today.

My Juke 1.6 N-Connecta Hybrid suffered a rear window fault today which wouldn't close. So an emergency as the car is currently kept outside. So I took it into Ancaster Penge to see if you could close the window for me. On arrival I waited patiently for your service team to serve me for over five minutes. While they totally ignored me tapping away on their computers. Which I experienced when I took my car in for it’s service earlier in the year following a 25 minute wait. What is so important about working on their computers that they choose to totally ignore waiting customer/s.

Another customer joined me waiting I felt that I had to complain. I was met with the angry response "You Are Banned !" by a person who I had a run in last time I was at Ancaster Penge. Really ? Does this person have the authority from Ancaster UK, to ban a 25 year loyal customer, whose money helps pay their wages ? 

Last time this person served me they got off to a bad start by not apologising to me for my 25 minute wait. The word "Sorry" doesn't exist in their vocabulary. At the time my car had recently suffered a HEV fault and wouldn't start. The fault was reset by the RAC. The person asked me if the car was still displaying the fault. A question by a person who knows nothing about the Juke HEV Hybrid system. So shouldn't be working in a service department. When I replied "You obviously don't know the Juke 1.6 N-Connecta Hybrid very well. As if it still had the fault the car will not start. So how do you think I got here ?" The person replied angrily "Don't tell me how to my job" and stormed off refusing to serve me. This is a person who doesn't understand customer service. Or how to deal with an upset customer who has waited over 25 minutes to be served. The person should be put on a formal dismissal warning. If their customer skills and treatment of upset customers doesn't improve. Not to mention their knowledge of Nissan HEV which is extremely poor. I then had to wait a further 5 minutes to be served by another service advisor. Who again did not apologise for my wait and also the treatment that I received from the person who initially served me. 

I feel that the Ancaster Nissan Penge Service Department customer service is totally broken. And everyone needs to be put under a formal dismissal warning to improve their customer service and treatment of customers. 

Stephen Wood and Nissan GB I would very much like you to visit the Ancaster Penge Service Department. And explain to them that they all urgently need to get their act together. And improve their customer service and treatment of customers. Learning how to apologise and say sorry would be a good start.

I won't be using Ancaster Penge again following my treatment by the Service Department today. And will be transferring my custom to Ancaster South Croydon. If I find problems with the Service Department team there. I will not be buying another new Nissan Juke Hybrid, and will also terminate my 25year relationship with Ancaster and Nissan UK next April.

I was a Senior Technical Support Manager. Working in Customer Repair in the Telecommunications Industry with BT and Verizon. So know exactly how to deliver excellent customer service. Ancaster UK have a lot to learn. Customer service is all about valuing, respecting your customers and meeting their needs. To retain their goodwill and custom. This is totally absent at the Ancaster Penge Service Department.

I was treated like a piece of dirt by your Service Department team. I have never been treated by anyone like that before as a customer who helps to pay their wages.