Ancaster Group Arvostelua 

I felt really looked after and valued throughout the process. Mansur was polite and professional, taking time to explain everything clearly. It was nice to be kept informed at each stage.

The team at Ancaster Hyundai Chislehurst made the process of servicing my car straightforward. They were friendly and easy to communicate with throughout. My car was collected and returned, which was very convenient. I appreciated being kept informed at each stage of the service. Tracy explained the next steps for organising payments for my upcoming service and MOT clearly, making everything easier to plan.

Ancaster MG at Shepperton were first class. Easy test drive, plenty of communication and everything on time. Glen the Salesman could not help enough from start to finish. And the MG Urban is every thing I need and at a good price. Cannot recommend enough.

Mike and Verne in your service department at Nissan South Croydon are a real credit to your business. Verne looked after me very well on a previous visit and this morning, Mike resolved a concern I had regarding my service plan. His quick action in calling the service plan/warranty department meant I could have my next service at a later date (when the service light comes on or in January which ever comes first). This has saved me several hundred pounds due to Mike being happy to call the service plan department as soon as they opened. This has put my mind at rest. I will be letting all my family and friends know what a great business you are.

The showroom felt welcoming, and I appreciated that there was no pressure during my visit. I was considering the Juke but had concerns about whether my walker would fit in the boot. Bill checked this for me and reassured me with honest advice. He also made an effort to ensure I could take delivery of the car as soon as possible, which meant a lot since it allowed me to visit my grandchildren after their recent move. Many thanks for the help.

The finance options were explained clearly, which put me at ease. I was a bit unsure initially, but the welcoming manner of the staff made the process much smoother. Everything went as expected with no surprises. Really pleased with how professional and friendly the team was throughout.

Ashley in Sales was very helpful throughout my visit. He took the time to explain things clearly and answered all of my questions with good detail. I appreciated the updates provided, which kept me informed and made the process feel smooth. The experience felt comfortable, and I left feeling looked after and well-informed about everything I needed to know.

The after-sales process was a little bit frustrating with a large number of documents emailed to me, with unclear and inconsistent titles (some with incorrect information too), so an overview of them all and what they covered would have been useful.

The car was not cleaned very well, not much of an issue after a quick hoover, but there was private information from the previous owners left in the glovebox and in the Infomatics system, which should be factory re-set before handover to a new owner.

Overall I'm very happy with my new car, and the Sales process, just a bit disappointed with some aftersales details.

The service desk team and Mark, the manager, were very approachable and helpful. They provided balanced advice that felt honest and made decisions straightforward. Their friendly approach made the process much easier, and I felt looked after throughout. The level of knowledge shown was reassuring, especially when discussing options. It was a comfortable experience dealing with them.

The dealership had a calm and organised atmosphere, which made the process straightforward. They took the time to explain everything clearly, ensuring I understood all the details without feeling rushed. The team were thorough and helpful throughout, which I appreciated. It's always reassuring when things are laid out in a way that's easy to follow.

I'm very happy with the service I received from Jurie. He's very helpful, friendly and professional. He didn't make me feel pressured at any time.
I'd definitely recommend this showroom ☆☆☆☆☆☆☆☆☆☆

I was initially unsure about how smoothly things would go, but the process was quick and well-organised. The staff were friendly while maintaining a professional approach. I appreciated being kept updated throughout, which made everything straightforward. They were very responsive to any questions, which stood out during the experience.

I visited Ancaster MG Shepperton recently and found the atmosphere in the showroom pleasant and friendly. Jurie was very courteous and professional, taking the time to explain everything clearly. It was helpful to have everything talked through without feeling rushed. The showroom itself was clean and organised, which added to the professional feel.

I usually have my Nissan serviced at the Ancaster branch in Penge, but when my air conditioning had to be repaired, my branch was booked up and I went to Ancaster in Eltham, as they could see me sooner. My Penge Ancaster assured me that this would be covered by the major service the car had in December '25. However, the Eltham branch charged me £204 for a general investigation of the whole car and asked a further £700+ to repair the A/C! Other work on brake pads and shoes were urgent and would require further hefty payments. The total bill would be in excess of £1200! I collected my car, paid the £204, but my A/C still doesn't work. This was a wasted and expensive visit to a branch of Ancaster, and I really expected better of them, because I have been dealing with the Penge branch for 35 years with no complaints and only good experiences.

To the team of Ancaster Hyundai Croydon, I would like to thank Sam who was our car dealer for his flexibility; a thank you to Vanessa the line manager who tried her best to offer us the best deal 🤝 the team is really professional and my husband and I never felt pressured on anything. I would recommend anyone who wants a car to look first at Ancaster dealership!

Treated as a valued customer every time I visit.

The dealership kept me informed throughout the process. Communication was clear and consistent, with regular updates provided at every stage. It made things straightforward and easy to follow. There were no unnecessary delays or surprises, which I appreciated. Everything felt organised and well-managed from my perspective.

I received exceptional service from Nissan Eltham. The entire process was smooth and stress-free, with excellent communication and impressive efficiency throughout. A truly seamless experience.
Thank you George for your professionalism and dedication.

Booking was straightforward and the process felt clear. The service was quick and hassle-free, with polite and professional customer support. They followed up promptly to address my question.

My recent experience with Ancaster Epson was a bit of a shambles, never got a link to put a deposit on a VW Polo after being advised not to use the website link to pay the deposit . After spending a Friday agreeing to buy the car. Got a call on Saturday saying it had been sold, then the manager tried to help by offering me alternative cars that weren’t suitable, but wouldn’t sort the Polo issue out… As said just shambles, they are nice people but the process let them down.

Horrible experience dealing with this place! My mg5 just completely shut down one day. Managed to book in and get it towed to them.
It took them about a month for them to actually diagnose what the issue was, and then any further 3 months for them to fix it!! Ridiculous!! So they had my car for a total of 4 months... issue should have been covered under warranty, but they said they could find no service history with them, so the warranty was void, and I would have to pay.
Was quoted about £1750, and had no choice but to agree. Was told that that would be the final price and would have to pay anymore.
Then about 2 months into them having the car, they added another cost of about £700 saying something else was wrong with it. I was annoyed and frustrated, but had no other choice to agree to the extra work. So we're close to £2500 now.
Then as we were getting close to the 4 month mark, I checked again (because they never updated me, I always had to contactthem for updates), and i could see that they tried to add more work with a cost of about £700 again!
I'd had enough by this point, and just wanted the car back, and declined the extra work. Miraculously they said OK come pick it up tomorrow.
When picking the car up, as I was leaving the forecourt, I went to was the windows and the back screen wash wasn't working! ( worked fine when I dropped it off)
I had to be somewhere, so could go straight back in to tell them. So I phoned , explained the situation and they booked me back in a few days later, Saying a tube must have been disconnected, it will be a quick fix.
When I took it back, instead of it being a quick fix, they kept the car for the whole day! Upon picking it up, they tried to charge me £92!! For something they had done! Absolute rip off!!

I now feel scammed by them, and they will try to add extra charges wherever they can.
I will never go back to them, and advise all to avoid too!!
Save yourself the money and the hassle