Wilsons Epsom Arvostelua 2 023

Lucy was amazing! Thanks again

Lovely chap spent ages with my son
Fabulous service
So relaxed
Feel so happy we found the right man who reassured us
Thanku

Very happy with the whole buying experience. Mathew made the end to end process very smooth, and kept me updated at all times. Excellent customer service.

Nothing was too much trouble, a very personal service was provided.

Lucy in Peugeot made my experience very easy. She has a very warm, professional approach. Thank you so much Lucy.

Arron customer service MG servicing ... Thank you so much for your kindness and patience after getting my dates muddled and going a day early for my service and having a distance to travel ...I felt so foolish and knew I couldn't do the travelling the next day ( notability) he sorted it all out for me I was distressed he said hold on your early enough and we will fit you in .... Thank you Arron MG

This is an ongoing saga which I will be taking to the Ombudsman. On 31st December 2025 Wilson's sold me an MG3 hybrid at a premium price. It was ex demo and I was informed it had around 1800 miles on the clock. When I looked at the paperwork post purchase it was more like 4500 and I was given a trivial £200 to compensate. This was just the beginning. In late February I was asked to bring it in for a minor adjustment - recall. I subsequently learned that the recall had been issued by MG on 17/11 i.e 6 weeks prior to the car being sold to me and, of course, I was not informed about this, which I understand to be illegal. About a week after this adjustment, the car developed another fault and was taken in for repair again. I asked for a refund as I did not feel this car to be safe. I have been told that as I asked after 30 days post purchase, they reject this. However, I did not know about the recall until the garage called to ask me to bring it in. The recall was serious and could have been fatal in a head on collision and I was allowed to take this from the showroom and drive it for 8 weeks without knowing I was driving a death trap.
"In September 2025, Euro NCAP crash tested the MG3 and uncovered a “troubling” issue with the mechanism of the front seats. The driver’s seat came unlatched from the rails mid-collision, causing it to twist and resulting in lower leg injuries for the crash dummy. This also caused the dummy’s head to ‘bottom out’ on the steering wheel, something that would also be likely to result in injury. Responding to the results Euro NCAP took the unprecedented decision to advise consumers to avoid buying the MG3 altogether."
The finance company has found in my favour but will not payout. Hence, I have no option but to take this to the Ombudsman to assert my rights under the consumer Act 2015. I am assured that they have investigated this but, all I have been offered is a couple of free services which I am not sure I would trust to be safely carried out either.
I would never recommend Wilson's to anyone looking for a reliable and safe drive- please do the right thing and take responsibility for your actions.

I found the Sales Person very professional but personable. Nothing was too much trouble. Provided all the information and more about the car I was interested in. Ensured the car met my satisfaction prior to purchase.
Overall provided an excellent service.

Jodie was fantastic. She was really helpful and helped me to secure my first car. Her customer service was excellent.

Excellent service received from Mick - who made it all a smooth purchase with great support. Thanks

Very poor experience. The car I purchased developed an intermittent fault shortly after purchase, and despite providing recorded evidence, the dealership has refused to acknowledge there is an issue.
Under the Consumer Rights Act 2015, a vehicle sold by a dealer must be of satisfactory quality, fit for purpose, and as described. As I reported the fault just over 30 days after purchase, I was eventually offered a refund — but it was £1,500 less than the amount I originally paid, which I found completely unacceptable. The issue still hasn't been resolved as no one contacts you.
Communication has also been extremely poor. Emails regularly go unanswered, and I have had to repeatedly chase for updates and responses throughout the process.
Overall, this has been a very stressful and disappointing experience, particularly when it comes to aftersales support. Based on my experience, I would not recommend this dealership.

Glenn was very helpful. Explained every thing clearly.
Made our visit very enjoyable
A pleasure to meet him

Jodie, made the experience of buying a car really easy and was very helpful with everything that we asked. She approached us while we were looking with a friendly relaxed style that we appreciated. Thank you.

Alex, very helpful and polite.

Jodie was incredibly welcoming, patient and helpful. I was helping my
mum buy a car and Jodie was extremely patient and explained everything clearly and repeated if necessary. I will definitely go back to Wilsons in the future.

Excellent service - I would thoroughly recommend Wilsons for your next van purchase. The staff are extremely helpful

Sold my partner the TT, he never comments on anyone’s performance but Jack did absolutely fantastic.

I don’t drive but when I do… I’ll be buying from Jack.

10/10

Glenn Kelly is awesome! I had a great experience again, when purchasing from Wilsons. I was offered a good selection of vehicles and the delivery and entire experience went very well. Would definitely buy from Wilsons again.

Great company and staff

VERY disappointed in this company, who sold me an ostensibly “good as new” car that had the wrong tyre, and without declaring that the tyre had been changed. To make matters worse, it was only on the third visit to the Service department that they admitted as such, and with no apologies, meaningful
explanation or even suggestion of compensation.