Ambrose Wilson Arvostelua 

Such an easy process

(My Partner isn't a fan of leaving reviews, so I have done it).
What is the point of giving my partner a credit account (limit was £2400), letting her order items without any issues with no problems making repayments....but when she tried ordering an iphone, Ambrose Wilson decided my partner wasn't entitled to a credit account any more and closed it!!

I have used Ambrose Wilson for decades, but in recent years the quality of the clothes has declined and they no longer stock EE width shoes. I recently went back to them and ordered a few bits, most were OK, but two were not so I went online and booked 2 return pick ups via evri. Nobody came. I emailed them, received a reply asking me for full details of the items returned. I explained I had already submitted them but sent them again. A day later I received another email asking for the same information. This time I asked them to arrange collection for another day, and asked them to escalate it to a complaint as I had waited in two days for collections that failed to arrive. I've heard nothing since. We have a very reliable evri driver, who says that the collection dates had not been entered into their system by Ambrose Wilson so he cannot accept the parcels.

Grandma (90) placed an order months ago, but never received it. However, Ambrose Wilson cashed the cheque and took the money. Customer service was not helpful at all, like talking to a brick wall. Refused to do a refund. Back and forth over email. Absolutely awful experience.

Customer services are unhelpful,put us through hell, took a year to sort a problem, round and round for months, didn't even co operate with the financial ombudsman fully neither, Apr over 60 per cent, yet JD Williams only 40 odd, same company! Avoid this company at all costs, cos if you stay loyal like we were, they find excuses in order NOT to correct your account!

Excellent and seamless

Very disappointing experience. The manager was unprofessional and dismissive when I questioned the service process. I felt pressured during the collection of my vehicle just to get back to work. They also refused to provide a Job Sheet or Diagnostic report despite my requests. A formal complaint has been lodged with Hyundai UK.

Great service.
Impressed with the checking and security questions, confident that it was safe.
Extremely easy to understand and pay. Very quick and efficient.

Ordered a gamepass, didnt arrive account still charged. One month later and multiple "3 days to respond" type rubbish and my account is still charged with a product i havent received.

Idiots

I ordered a tankini set but when it arrived the bottoms were missing. I sent the item back and marked it on their online form as ‘defective missing parts’. I have now been charged £35 for this item. Even though the warehouse has acknowledged that they have the parcel, they have it marked as an unacceptable return because the bottoms are missing. They propose to send it back to me so that i can return it to them again and this time they will mark it as defective and give me back my £35 😂😂😂😂😂 what a malarky!

My request that they keep the item and just mark it as returned fell on deaf ears.

Have shopped with them for over 40 years but i wont be doing so anymore

Amazing service,fast and delivery always good

Appalling service and customer services are rude and unhelpful. AVOID SCAM COMPANY

Very well and quick would recommend to my friends

Avoid. Still haven't recived my item despite numerous chasers.

I have been a customer of Ambrose Wilson for many years and have never had any problems with them. In the past when you had a problem or needed to return an item all did was phone them or go online to generate a returns label. This now seems nigh impossible as you go to the `returns portal` and 9 times out of ten your order number doesn't get accepted. Went on to chat facility today for help only to be told if you experience problems with the return portal to contact their courier EVRI direct to arrange a return. What is the point of a returns portal if it doesn't work. Luckily anything I have bought in the past I have not needed to return but on this occasion where the item has been unsuitable it is impossible to make a return.

Left hanging after some so called advisor went to check details. She didnt bother coming back. Tried again. Got the message ' An advisor will be with you shortly' An hour later and still nothing. Returned an item and still not recieved a refund to account. Trying to contact them is impossible, as Arrow Globalxl who collectd the item ( I have email comformation) are not even listed in the 'Who collected item' section where you send a query! A total shambles and meanwhile noone available that wants to help customers.
And the complex way they handle returns is laughable.