AirClaim Arvostelua 

Vastaus yritykseltä AirClaim

30.6.2026

Dear client,

We are glad that we were able to successfully obtain your compensation.

However, we would like to clarify the actual timeline of your case. You submitted your claim to AirClaim.com on 23 May 2026. On 23 June 2026, you were informed that the compensation had been confirmed in AirClaim.com’s account, and on 26 June 2026 the amount due to you was transferred to your bank account.

This means that the full process, from the date of your application until the payment reached you, took 33 days. All contractual terms and deadlines were fully respected.

Regarding our fee, this is clearly stated in the Representation Contract accepted when submitting the claim. The service fee is deducted only after the compensation is successfully obtained.

We understand that you are dissatisfied with the deducted commission, but the compensation was obtained and paid to you within a very short timeframe. Considering the usual airline processing times, your case was handled efficiently and in accordance with the agreed contractual conditions.

AirClaim.com

Vastaus yritykseltä AirClaim

22.6.2026

Dear client,

We are sorry to read your review and regret that you feel disappointed with our service.

We would like to clarify that the AirClaim process is transparent, and the status of a claim can be checked through several available channels: through the AirClaim account created when the compensation request was submitted, through the status-check chat available on www.airclaim.com, by contacting us at contact@airclaim.com, and through the notifications sent by AirClaim whenever the status of the case changes.

Therefore, clients have multiple transparent ways to follow the progress of their case at any time.

Regarding the amount received, AirClaim successfully obtained the maximum compensation available in your case, namely EUR 600. From this amount, only the contractual service fee of 29% + VAT was deducted, resulting in a total fee of approximately 35%, as agreed when the representation agreement was accepted. This fee is among the lowest on the market for this type of service and cannot be considered “almost half” of the compensation.

We understand that the waiting period may be frustrating, as the duration of each case may depend on the airline’s response time, internal checks, documentation, and payment procedures. At the same time, we are glad that we were able to successfully obtain the maximum compensation for you.

Kind regards,
AirClaim.com

Vastaus yritykseltä AirClaim

22.6.2026

Dear client,

We are sorry to read your review and regret that you feel disappointed with our service. However, we would like to clarify a few important points.

According to our records, your claim was submitted to AirClaim on 5 April 2026, and the payment was made to your bank account on 18 June 2026. Therefore, the process took approximately 2 months and 13 days, not over 3 months.

Regarding the amount, the EUR 250 represents the total flight compensation established under EU Regulation 261/2004 for flights under 1,500 km. This is not the final net amount payable after the service fee. As stated in the representation agreement accepted by the client, AirClaim’s fee is 29% + VAT, which totals approximately 35%.

You received EUR 162.28 from the EUR 250 compensation. This means that the retained fee was not “almost 50%”, as mentioned in your review. The fee applied was the contractual fee agreed in advance.

We understand that waiting for the finalization of a claim can be frustrating, especially when comparing timelines with other passengers or companies. However, each case may follow a different administrative path depending on the airline, documentation, verification, and payment procedures.

At the same time, we are glad that we were able to successfully obtain the compensation for you and complete the claim in accordance with the agreed terms.

We remain committed to handling claims transparently and in accordance with the agreement accepted by each client.

Kind regards,
AirClaim.com

Vastaus yritykseltä AirClaim

22.6.2026

Estimado cliente,

Lamentamos que tenga esta percepción sobre la gestión de su expediente. Según nuestros registros, su solicitud fue registrada el 26 de mayo de 2026, por lo que aún no ha transcurrido ni siquiera un mes desde la apertura del caso.

Queremos aclarar que no se ha incumplido ningún plazo contractual.

Entendemos que la espera puede resultar frustrante, pero algunos pasos dependen también de la información recibida de la compañía aérea y de verificaciones administrative obligatorias. Le aseguramos que su caso está siendo tratado y que se finalizará conforme al procedimiento aplicable.

Atentamente,
AirClaim.com