Skycop Arvostelua 

Subject: Serious delay and lack of updates on claim #dea90b94 (Wizz Air flight)
I submitted my flight compensation claim through Skycop regarding a disrupted Wizz Air flight on January 11, 2026 (Case ID: #dea90b94). For a long time, the status has been stuck on "waiting for compensation decision," and I cannot get any real updates from their support team. Every time I ask, I only receive automated responses or no clear information about what is happening with the airline. I demand a proper update, a specific timeline, and actual progress on my case

It was very easy simple and straightforward!!

To be honest, I would not even give this company one star, but unfortunately you cannot leave a review without selecting a rating.
My flight was cancelled in July 2024, and I made a compensation claim through Skycop. It has taken more than two and a half years to finally receive a payment, despite me repeatedly contacting them and asking what was happening with my claim.
There were three passengers travelling, including children. Because of the cancellation, I was unable to attend work and the children were delayed from attending college. We were not provided with accommodation, food, drinks, or any meaningful assistance at the airport.
Today, I finally received €600 for all three passengers. This is extremely disappointing. Skycop told me to log into my account to see how much compensation I could receive per passenger, and the information clearly shows €400 per passenger under the current calculation. However, the cancellation happened in 2024, when the applicable compensation was different, and I understand it should have been €600 per passenger.
After waiting more than two and a half years, receiving only €600 for three passengers does not appear correct. I am now going to ask my solicitor to look into this and determine whether the correct amount has been paid.
I am extremely disappointed with Skycop's service. The communication consisted mainly of repeated promises and delays, while the claim remained unresolved for years. Other companies I have dealt with have resolved similar matters within a few months.
Based on my experience, I would not recommend Skycop. Very poor service and an unnecessarily long wait to resolve a straightforward compensation claim.
Marija Morkuniene

Depuis le 7 décembre 2025 ils m’ont arnaqué j’ai contacté la compagnie ils m’ont fait comprendre que l’indemnisation a été effectué depuis ils ont gardé mon indemnisation c’est un site d’escroquerie.
Récapitulatif de la réclamation
Réclamation reçue
Réclamation envoyée à la compagnie aérienne
Révision juridique en cours
Procédure juridique en cours
2026-06-06, 17:42
Des démarches juridiques sont en cours. Notre équipe d’experts poursuit votre dossier afin d’obtenir l’indemnisation à laquelle vous avez légalement droit. Veuillez noter que si la compagnie aérienne fait appel, la procédure pourrait durer plus longtemps que prévu.
Suivant
En attente d'une décision d'indemnisation
Bientôt un an ne vous faites pas avoir par skycop

Seit Juni 2024 warte ich auf Auszahlung. Das Geld der Fluglinie ist überwiesen. Trotz Klagsdrohung keine Reaktion. Eine einzige Katastrophe. Nie wieder und keine Empfehlung.

Ik heb gisteren een review achtergelaten en het enige wat er wordt gezegd is “bedankt voor de feedback”. Nee Skycop ik wil een oplossing en mijn geld ontvangen! Transavia heeft op 14 juli de compensatie overgemaakt op de rekening van Skycop. Ik wil mijn geld, mijn compensatie op mijn rekening ontvangen! Ik ga elke dag een review schrijven tot ik gehoor krijg. En krijg waar ik recht op heb. Als ik had geweten dat het zo een ellende zou zijn had ik Skycop nooit als tussen persoon genomen.
SKYCOP IK WIL MIJN GELD WAT MIJ TOEHOORT! IK WIL DAT JE ZO SNEL MOGELIJK DE COMPENSATIE AAN MIJ UITBETAALD!!!! Claim fd2c37ea.
Ik blijf elke dag reviews schrijven tot ik mijn geld krijg!

Update No 4

I am now using Trustpilot as my only channel of communication with Skycop.

Another week has now passed with nothing through their normal channels- what is going on ?

See below

Update No 3 - 0de056d0

Another week has passed and I’ve still not heard anything through your email and chat facilities.

The only updates I get are via Trustpilot and sadly they just say that my claim has not been overlooked and one of the Skycop team will give me an update.

Please can you do this in the next week ?

Regards

Previous updates below

Update No 2

Despite assurances last week that my case would be investigated and someone would be in touch…..no surprise, nothing has happened.

Skycop….please be honest with yourself and the many other clients on Trustpilot, who you have failed to pay despite you receiving the funds from the airlines.

Please let me know the date when you will transfer funds to me

Original feedback
My claim (0de056d0) has been ongoing since June 2022.

I have had confirmation that Skycop have received the funds from the airline in April 2026, despite numerous emails and request for a date when I will receive my 50% of the claim, I am not getting any firm updates, just stalling tactics saying it will be looked at with urgency.

Very disappointed with the communication and processing my payment.

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Reply from Skycop
6 days ago
Dear Andrew,

Thank you for taking the time to share this update. We are truly sorry to hear that you are still waiting for a clear response and that your experience has continued to be so frustrating.

We completely understand your disappointment, especially after the long time you have been waiting for your claim to be resolved. We sincerely regret that our communication has left you feeling unheard and without the clarity you deserve.

Your concerns have been noted, and we appreciate your patience while this matter is being addressed.

Best regards,
Skycop Team

They claimed the refund and never sent me the funds. Could not have been a worse experience. 6 months has passed since they said they would send the funds from a claim almost 3 years ago.

Zero stars would be too high a rating.

My case number is 47aae00a. Wizz Air transferred €500 to Skycop, of which €280 belongs to me. I submitted all required documents on August 6, yet Skycop has not paid me. Their WhatsApp replies are robotic and provide no real solution.

Holding back client funds is a clear violation of EU261. Skycop operates like a scam, delaying payments and misleading customers.

This is a serious example of poor customer service and failure to meet deadlines. I strongly warn others to avoid Skycop.

I am extremely disappointed with Skycop’s service. I applied for compensation around four months ago and provided all the required details, including my bank account information. I also have a claim ID 1dce98db , despite waiting for approximately four months, I have received no proper response from Skycop.

Turkish Airlines has already paid the compensation to Skycop, but Skycop has still not transferred the money to me. I have contacted them multiple times by email, but they are not responding.

It is very frustrating to wait for so long after providing all the necessary information, especially when the compensation has already been received by Skycop. I expect Skycop to process my payment immediately and provide a clear explanation for this unnecessary delay.

Solve my issue and kindly contact me on my mail address as given in my claim status.

1 star — Give me my money

Skycop already received my compensation from Qatar Airways, yet weeks later I am still waiting for MY money.

You keep sending meaningless excuses and promises instead of actually paying me. The airline has done its part. Now do yours.

You are holding money that does not belong to you. Pay it.

Re claim #740f87fc

As per the email below, yet another placating email full of false promises. Another week has passed and still not sign of the refund that is MINE!!! You have had my refund from aer lingus sitting in your bank account for far too long and it is clear that you have no intention of transferring it to me. I encourage anybody who is considering using Skycop not to do so. It is pure and utter fraud.

Hello Emer,

We understand that our previous replies have not given you the level of clarity you were expecting. We want to assure you that your claim remains under active review and has not been set aside.

At this point, our team is working through the outstanding checks and internal actions required before the compensation can be released. These need to be completed before the payment can be authorized and sent to you.

We appreciate your continued patience and will contact you as soon as there is a confirmed update on the status of your payment.

Best regards

Foarte bine

Esperienza pessima. Mi hanno illusa di poter ottenere un risarcimento per l'imbarco negato. Infine, non è così.

Hello full if I get my money back appreciate it thank you

Further to my message below of 14 July and 4 August and 4 September, Skycop have replied THREE TIMES apologising and promising to release my funds, paid to Skycop by BA and I HAVE NOT STILL NOT RECEIVED MY REFUND. Your reply appears to be disingenuous / automated as do all your responses to other customers you have exploited in this forum. Please re read below with a human touch, do the right thing and REPAY ME NOW:

I got an unsolicited message from Skycop when my flight was delayed (2 April 2026). I responded naively. BA confirm that Skycop received €1200 from BA MONTHS AGO. Skycop claim track shows they are deducting a fee of €528. We have not been paid by Skycop despite a promise for payment and many, many acknowledged emails. I DEMAND to be paid the FULL amount received from BA NOW - OR refund BA now!!! Case #7a6fd9a0. Skycop - ENOUGH - FALSE PROMISES!!

Escroquerie organisée. Très disponible au départ pour obtenir vos documents, vous font espérer puis une fois les fonds encaissés par eux de la part de la compagnie pouf disparition, aucune réponse aux mails ni aux relances après 2 ans ! Vous laisse parler avec une IA sur Whatsapp qui vous redirige peu importe ce que vous dites vers le mail de ces escrocs qui ne vous répondront plus jamais.

Fuyez !!!
Édit : Et un commentaire automatique sans aucune solution de dossier en guise de réponse à ceux qui ont eu le malheur de leur faire confiance. Ne jamais leur confier votre dossier

Ich habe am 01.09.2026 eine recht negative Bewertung über skycop geschrieben. Diese entstand, weil ich nach Monaten die versprochene Rückzahlung niucht erhalten habe. Am 02.07.2026 schrieb skycop (nach ca 10 monatiger 'Korrespondenz'): 'Die Zahlung auf Ihr Bankkonto wird voraussichtlich bis 20.07.2026 veranlasst'. Meine Urgenz vom 20.07 2026wurde mit: '... ein Problem wird identifiziert...' beantwortet, weitere Nachfragen am 09.08. und 14.08.2026 wurden gar nicht erwidert, worauf ich am 01.09.2026 die Bewertung in trustpilot verfasst habe.
Wieder wurde ich mit einem Durchhaltemail abgespeist: '.... Wir arbeiten mit Hochdruck an der schnellstmöglichen Lösung des Problems.'
Heute ist der 07.09.2026, und es hat sich seither nichts ergeben. Von wegen 'mit Hochdruck .... arbeiten ...'